This is our first time at L’Ermitage. We’ve been to LA area a couple of times, and we stayed at places like Montage, Peninsula and Four Seasons hotels, which were all great places.
We are so impressed by this great hotel!! It will be our first choice for our next visits.
I can’t say enough about the beauty of the suite. It was nice and spacious, and attention was paid to every detail. It was a great surprise that we had a piano in our suite. I really enjoyed it!!
House keeping was great. Room service was fast, with delicious food and super nice staff. The Casa Covo restaurant was our choice for breakfast and lunch, and we really loved it.
All staff members were very affable and were very nice to us.
Unfortunately, we had a bad experience with Sylvia from the front desk, who was literally rude! She doesn’t belong to a 5-star hotel by any means. I had an encounter with her where I asked her a simple question on the phone, and I was so upset with the way she answered it. She’s not an asset to this hotel. I asked another employee about her name, because I wanted to make sure to mention it in my review, and they said: I know what you’re going to say! That is Sylvia. Nobody likes to deal with her!
This place deserves 5 stars, and the only reason I rated it 4 star is because of this person.
In summary, this is a great hotel and a hidden gem, and it will be on the top of our list for our next visit to LA. Congratulations to the manager Mr. Frederic Zemmour on such a wonderful prope
