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Arvostelut: Luton Hoo Hotel, Golf And Spa

5 out of 5
Luton Hoo Hotel, Golf And Spa
The Mansion House, Luton Hoo Park, Luton, England

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 213 kautta 377 arvostelua" "
Arvosana 8 - Hyvä. 82 kautta 377 arvostelua" "
Arvosana 6 - OK. 45 kautta 377 arvostelua" "
Arvosana 4 - Huono. 22 kautta 377 arvostelua" "
Arvosana 2 - Hirveä. 15 kautta 377 arvostelua" "

9,0/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Stephen

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Hubert, Burnham

Yöpyi 1 yön huhtikuussa 2024
Christophe vastasi 15.5.2024
Thank you for your review.

10/10 Loistava

Gregory

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 1 yön huhtikuussa 2024
Paul vastasi 26.4.2024
Thank you for your 5 out of 5 review following your stay at Luton Hoo Hotel, Golf and Spa.

8/10 Hyvä

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This place is always lovely to stay, unfortunately we were let down with the restaurant booking due to Easter. Having said that we were very nicely compensated and had what was a fabulous meal in the alternative restaurant. The staff are all exceptional too, the room yet again blew us away. Pure class, luxury witb beautiful surroundings. Luton Hoo is my favourite hotel.
Yöpyi 1 yön maaliskuussa 2024
Paul vastasi 4.4.2024
Thank you for your review of your stay with us and we are delighted to hear that you enjoyed a great meal in the brasserie. We hope to welcome you again soon.

6/10 OK

Amanda

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I like the beautiful historic building and landscaped parkland. I didn't like the additional charge of £50 per night for a child bed that I wasn't informed of when I requested one. I also didn't like the fact that the pool could only be used by families with children at specific times - again I was not informed of this before I arrive. Also, the restaurant and bar closest to our room was closed throughout our stay for no apparent reason which meant we had to eat out both nights.
Yöpyi 2 yötä helmikuussa 2024
Paul vastasi 13.3.2024
Thank you for your review.Information relating to charges for bed and breakfast for children and family swim times are available on our website so that these can be reviewed prior to making a reservation with us. We have two restaurants on site, one of which is closed currently however the other was available during your stay with us. Members of the hotel team would have been pleased to share this information with you or again, this information is available online.

10/10 Loistava

Tariq

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Fantastic service. Staff were very accommodating and really went the extra mile to make my family feel welcome during our stay.
Yöpyi 2 yötä helmikuussa 2024
Christophe vastasi 1.3.2024
Thank you for your great review following your stay at Luton Hoo Hotel, Golf and Spa. We're glad you enjoyed your stay with us.

8/10 Hyvä

gerard

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
We did have a lovely stay at Luton Hoo. We've started before and the views, staircase and dining room still takes the breath away. However it's really showing signs of wear tear now. Plus the staff, although all very friendly, clearly need some quality control. At dinner the maitre d, was clueless when it came to champagne. I asked for VC (I dont think he heard of it) but they had none. So when I asked hm to recommend one, I overheard him say to the waiter "Err is this is a good one?? Dinner was delicious. But...they forgot about broccoli and no salt and pepper on table. This was a regular occurrence. Breakfast same thing. Spa is also fab. But if you are going to call yourself 5 star, these little make all the difference. Trust me im in the service industry.
Yöpyi 1 yön helmikuussa 2024
Surender vastasi 16.2.2024
Thank you for your feedback and we'll ensure further wine training is put in place.

10/10 Loistava

Stuart

Yöpyi 2 yötä helmikuussa 2024
Christophe vastasi 16.2.2024
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

4/10 Huono

Vykintas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Beautiful building and terrible restaurant
Beautiful building with a lot of history. Dinner it was terrible, we had a crab linguine that was all mashed, unbelievable presentation, it looks like a dog food from a can, and we also had a caesar salad, but the chicken was totally bland with no salt al all, sauce was not caesar salad sauce, it was some oil, and the bread croutons were so hard and oily, impossible to eat. The wine glass on the table was dirty. Cocktails were like a 5 year old child made them, I was shocked. The bartender was very nice, we met him later on, I just think he was not properly trained and he didn’t know what to do or how to do, or the hotel is not looking after the quality level. The feeling that we had that the hotel management is relaying on the history of the place and ignoring the quality. It is riding high on its historical events. Spa area is nice, beautiful roof, but is outside the hotel building and they provide a transfer.
Yöpyi 1 yön tammikuussa 2024
Surrender vastasi 31.1.2024
Thank you for your feedback which will be followed up with the team.

8/10 Hyvä

Brian

Yöpyi 1 yön tammikuussa 2024
Christophe vastasi 22.1.2024
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Carl

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Everything spot on !
Reception and check in was quick despite a wedding party seemingly taking over the main house. Staff friendly, efficient and polite. Our room was in a building a short walk / drive away with its own parking. The room was huge, clean and comfortable, with a good size ensuite with both bath, shower and twin basins. Temperature control was good too. The only thing lacking in the room was a USB charging point but I could manage a night without. Dinner in the Adam’s Brasserie - lovey starters, steaks cooked to perfection and friendly polite service (thank you Cole !) All in all a lovely place to stay
Yöpyi 1 yön joulukuussa 2023
Christophe vastasi 5.1.2024
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.

8/10 Hyvä

Philippa

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Its noot 5 star. Very very expensive. Not worth the money. Pool was cold. Food average but extortionate
Yöpyi 2 yötä joulukuussa 2023
Surender vastasi 5.1.2024
Thank you for your feedback.

10/10 Loistava

Wayne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Christophe vastasi 5.1.2024
Thank you so much for your great review of your stay at Luton Hoo Hotel, Golf and Spa and we hope to welcome you back again soon.

8/10 Hyvä

Moira L.

Yöpyi 1 yön joulukuussa 2023
Christophe vastasi 5.1.2024
Thank you so much for your great review of your stay at Luton Hoo Hotel, Golf and Spa and we hope to welcome you back again soon.

10/10 Loistava

Sylvain

Yöpyi 1 yön joulukuussa 2023
Christophe vastasi 22.1.2024
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Christophe vastasi 12.12.2023
Thank you for your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa.

8/10 Hyvä

James Charlotte

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff were lovely! The service in the bar was quite slow, and the room was VERY VERY hot. Everthing else was ideal.
Yöpyi 1 yön joulukuussa 2023
Christophe vastasi 12.12.2023
Thank you for posting your review of your stay.

10/10 Loistava

Tony

Hyvää: Siisteys ja palvelut/mukavuudet
Excellent facility, friendly staff !!
Yöpyi 1 yön joulukuussa 2023
Ansar vastasi 6.12.2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Julian JC

Yöpyi 2 yötä marraskuussa 2023
Christophe vastasi 20.12.2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

6/10 OK

Ulf

Yöpyi 3 yötä marraskuussa 2023
Ansar vastasi 23.11.2023
Thank you for your review.

2/10 Hirveä

Kevin

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Shower broken dinner a disaster
Yöpyi 1 yön marraskuussa 2023
Ansar vastasi 23.11.2023
We are sorry to hear this and trust that you were able to resolve these issues with hotel management at the time of your stay.

10/10 Loistava

Nejmi

Yöpyi 1 yön marraskuussa 2023
Ansar vastasi 23.11.2023
Thank you for your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.

10/10 Loistava

STEVE

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very spacious, overall a great experience, would go back.
Yöpyi 1 yön marraskuussa 2023
Ansar vastasi 23.11.2023
Thank you for your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.

10/10 Loistava

Louise

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Relaxing and beautiful grounds
Yöpyi 1 yön marraskuussa 2023
Christophe vastasi 17.11.2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Gary

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel with amazing facilities and staff. They treated the children so well with so much respect and care. Brilliant pool and we really enjoyed cycling around the amazing grounds 😊
Yöpyi 1 yön marraskuussa 2023
Christophe vastasi 17.11.2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa. We are so pleased to hear that the team looked after you and your family so well.

10/10 Loistava

Matthew

Yöpyi 2 yötä marraskuussa 2023
Christophe vastasi 17.11.2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Kaan

Yöpyi 1 yön marraskuussa 2023
Christophe vastasi 17.11.2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Yasha

Yöpyi 1 yön marraskuussa 2023
Christophe vastasi 17.11.2023
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Douglas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Helpful knowledgeable staff. Comfortable.
Yöpyi 3 yötä lokakuussa 2023
Christophe vastasi 6.11.2023
Thank you for your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Geoffrey

Yöpyi 1 yön lokakuussa 2023
Christophe vastasi 25.10.2023
Thank you for your 10 out of 10 review of your stay at Luton Hoo Hotel

6/10 OK

Gary

Yöpyi 1 yön lokakuussa 2023
Ansar vastasi 31.10.2023
Thank you for your review.

4/10 Huono

Stuart

Yöpyi 1 yön syyskuussa 2023
Christophe vastasi 6.10.2023
Thank you for your great review of your visit to Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Robin

Yöpyi 1 yön syyskuussa 2023
Christophe vastasi 6.10.2023
Thank you for your great review of your visit to Luton Hoo Hotel, Golf and Spa.

6/10 OK

Jeremy

Matkusti pienten lasten kanssa
Huonoa: Majoituspaikan kunto ja tilat
First of all it’s a beautiful old property with lovely grounds. Clearly at some point in time it was a fantastic mansion house however it’s now in desperate need of renovation or very least some paint, new furniture and TLC. The whole building is tired, our room was huge however really needed a deep clean and a good paint - everything in there from the iron, to the bathroom is dated. The staff are very friendly and do the best they can I’m sure. Would like to see the property bought back to its former glory… It’s convenient to Luton airport set in lovely grounds and given there is not tons around we would probably stat again but put some money back into this property and it would be much appreciated but all I’m sure who stay there.
Yöpyi 1 yön syyskuussa 2023
Christophe vastasi 6.10.2023
Thank you for your suggestions for improvement. Plans are in progress for refurbishment.

2/10 Hirveä

Victoria

Matkusti ryhmän kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön syyskuussa 2023
Christophe vastasi 14.9.2023
Thank you for your review.

6/10 OK

Jemma

Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your review.

10/10 Loistava

Duncan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel.

2/10 Hirveä

B

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your review.

2/10 Hirveä

Karen

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your review.

8/10 Hyvä

Mohammed

Matkusti ryhmän kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall enjoyed our short group break. Staff were friendly polite but on few ocassion hard to get hold off staff via in room telephone and their normal phone line. Breakfast service was good, would have liked to have visited their restaurants more for conveniance and better experience but due to limited dietary choices we drove out to nearby restaurants on some days
Yöpyi 2 yötä elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your review.

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Our flight was cancelled out Luton and the staff at this hotel couldn’t have been any more understanding, more welcoming and more professional. Credit to themselves.
Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel. We were happy to help.

10/10 Loistava

Hamsini

Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel.

10/10 Loistava

Michelle

Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

Peter

Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa.

6/10 OK

Margaret

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
To say the Luton Hoo was disappointing is an understatement. Our room in the Mansion House was very nice, with a balcony overlooking the grounds - which unfortunately we were unable to enjoy due to the weather (not the hotel's fault, of course). But the restaurant...Oh, the restaurant! The Werner Restaurant was closed (evidently it is just closed on Mondays), so we dined in Adams Brasserie...very disappointing! My husband and I dined with another couple. Both of the men in our group are former chefs at Luton Hoo. The two women had the halibut, and it was truly excellent. The men's meals were another story, however. My husband ordered a steak "medium rare," and it was terribly overcooked - well-done, even. He sent it back, and it came out overcooked *again.* He would have sent it back again had we not had guests with us! Our male guest ordered Bang Bang Chicken, which he said was dry and tough and fairly tasteless. Breakfast the next morning in the Werner Restaurant was absolutely nothing special and grossly overpriced for what it was. My husband was highly disappointed, as (he says) it used to be *very* grand. It seems to have gone downhill in the last few years.
Yöpyi 1 yön heinäkuussa 2023
Cesar vastasi 14.9.2023
Thank you for your review. We are sorry to hear you were disappointment with the food.

10/10 Loistava

Nasim

Yöpyi 1 yön elokuussa 2023
Christophe vastasi 14.9.2023
Thank you for your 5 out of 5 review of your stay at Luton Hoo Hotel and we hope to welcome you back again in the future.

10/10 Loistava

kevin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
THIS IS THE21ST CASTLE - ESTATE THAT WE HAVE STAYED IN OVER THE LAST 4 YRS ---- WE ONLY STAY AT 5 STAR LOCATIONS AND I CAN SAY IN ALL HONESTY --- LUTON HOO IS A REAL 5 STAR HOTEL THE STAFF IS FIRST RATE --- HOTEL IS PERIOD FURNISHED AND IMPECABLY CLEAN AND MAINTAINED WELL.... GOLF PRO SHOP NEEDS MORE ITEMS AND COURSE IS DECENT YET NEEDS MORE YARDAGE MARKERS ETC
Yöpyi 2 yötä elokuussa 2023
Craig vastasi 5.9.2023
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa. We note your suggestions for improvement on the golf course.

10/10 Loistava

Louise

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Golf area amazing. Mansion house and staff excellent. Waiting staff in the country club not so good. Didn’t have orange juice, slow service. Overall very nice
Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were so friendly and went out of there way to make kids happy, pool was lovely and clean you can only use certain times as a family but worked for us. Rooms were big and very clean. Food was delicious in adams restaurant. Grounds were lovely too. We really enjoyed our stay
Yöpyi 1 yön elokuussa 2023
Christophe vastasi 5.9.2023
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

2/10 Hirveä

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Terrible staff and experience
Terrible experience. Staff were extremely rude and made me and my family feel unwelcome. Wouldn’t recommend. Breakfast was terrible too.
Yöpyi 1 yön elokuussa 2023
Christophe vastasi 21.8.2023
We are sorry to hear of your experience. If you would like us to investigate, kindly contact the hotel directly.