New Cassel Hotellit

”Great food nearby.”

”I wish the staff had been more helpful when I asked to upgrade my stay. Unfortunately, I decided to go to another hotel instead. My room wasn't really clean; I could feel the dust on the surfaces, including the towels. I had to keep asking for assistance. Thank you.”

”Check in and check out is easy. ”

”Rooms pretty small but clean ”

”It’s just so tacky.”

”Very poor customer service from the Property manager and front desk in general- no smiles and feeling of not wanting to be there portrayed! It is discriminatory to ask what is the disability my support/service animal is for but was asked that and although I realize that they are policies in place as a heath care professional, the demeanor and customer service were suboptimal and judgmental at check in. ”

”Na”

”Clean and quiet ”

”All good”

”air-conditioning was great. Clean room. Near to good food spots. Just very noisy. The pipes and floors creak and the ac makes a lot of noise plus the noise from outside”

”My stay was comfortable ”

”👍”

”Clean room”

”Great location for our visit to the New York Botanical Garden. Staff was very friendly. Room was clean. ”

”Room seemed dirty had a strange scent, Staff were nice, No parking, didn’t stay long enough to check if air conditioner worked.”

”Yess”

”Ö”

”Clean”