6/10 OK
Ariel
Matkusti perheen kanssa, Matkusti kumppanin kanssa
25.7.2025
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
So we were ready to love this hotel, we chose it for the location and the aesthetics. When we checked in the staff seemed courteous and nice, we were there for 5 days during a busy festival but the hotel was pleasantly quiet. Our room was fine except that the toilet didn't flush properly and the room layout meant any issues would affect the entire room. Then we called to ask about the pool only to be informed that it was closed for maintenance and would be for most of our stay. We were frustrated that this hadn't been disclosed upon check in but moved on. The second day of our stay there was a fire alarm and an automated voice telling us to evacuate via the stairs. When we reached the lobby after descending the 15 flights of stairs we were told that it was a mistake and that the alarm had been stopped for “a while”. However the staff seemed unaware that there are no speakers in the stairwell so me and the other guests would have had no way to hear it. When we rode the elevator back up to our floor we saw people in the pool. When we called down to the front the same person who had told us the pool was closed, the same person who had just been speaking with us, told us that it had opened. I understand that most of these things were outside of the staffs ability to control but the cavalier way that they treated any inconvenience that we experienced felt like poor customer service to me.
Ariel
Yöpyi 4 yötä heinäkuussa 2025
