I realize that a lot of these issues fall under the "first world problems" category, but when you spend a good chunk of your hard earned money to stay in a luxury hotel, you should get what you pay for. That didn't happen here.
- Check-in was rushed even though we were the only ones checking in at the time. No friendly chatter, just "here are your room keys".
- The room smelled like old Cheetos.
- None of the lights worked except the desk lamp.
- The bathroom door wouldn't fully close.
- In-room dining was "out of stock" on several basic items.
- The footboard of the beds stuck out in such a way that my son has a terrific bruise from running into it several times (it was dark!)
All of that I was willing to shrug off until the internet issues started. My son needed the Wi-fi for some schoolwork. He was having trouble getting it going so he called the front desk, and they hung up on him. So I called. 3 times. They didn't answer. I went down to the front desk and was given some troubleshooting steps to try. The steps didn't work. I returned to the front desk where I was told that they couldn't help and I should contact the hotel's ISP. I called the ISP. They started a trouble ticket and assured me someone would reach out within 24 hours.
We gave up at this point, packed our things and left. Or tried to. At the front desk, we were told that the computer was down. I had to write my room number and email on a post-it. Still haven't gotten a receipt.