Bradley, we re sorry to hear you didn’t enjoy your stay. Our staff do their best to make guests feel welcome but it seems you were unhappy with several aspects of the hotel.

What a lovely and thoughtful review of your stay at Kixby and thank you for sharing your experience with fellow travelers.

Thank you for taking time to leave your review and share your experience at Kixby.

We are happy to learn you liked your room Maria, and we have our team checking that AC.

Thank you for your review Christina. We always appreciate hearing any comment about issues or concerns so we can improve the guest experience for everyone. The elevator reader is being checked by our service people. We are glad that you did enjoy your stay at Kixby.

We are very happy to see you had a great stay, Lars.

Thank you and we are very glad you enjoyed the views from our rooftop terrace - in the warmer months it becomes a very lovely bar - The Lookup.

Thank you for taking time to leave a review, Nimita. It is lovely to hear you were totally happy with your choice of Kixby.

Miranda we appreciate your review and although you noted that Kixby is nice and sparkling clean we are sorry street noise was an issue. Guests who are sensitive to the hustle and bustle of NYC can always request inside rooms on higher floors. We will investigate the comment about night construction sounds - this isn’t permitted in the city and we are unaware of any properties on the street that are violating that restriction. We do hope you enjoyed seeing the city and getting around from our convenient location.

Merci!! We are so happy to hear Kixby exceeded your expectations.

Thank you, Catherine. We hope you stay with us at Kixby again when you return to NYC.

We appreciate your kind comments about our staff and thank you for the recommendation- we hope you stay again on your next trip to NYC.

Alistair, thank you for sharing your experience at Kixby. We are so pleased that you enjoyed your stay and appreciate the mention of our terrific team of employees who make every effort to ensure our guests have a delightful visit.

It makes us happy to know you were pleased with our convenient location and amenities. Thank you for the review.

Thank you for the great rating - which means you had a great stay!

Thank you for the review June. Like most urban boutique hotels our room size varies, although most guests think them a good size for NYC. The type you reserved is our smallest accommodation - the King and QQ rooms are all larger and you might consider booking those if you prefer a very generous space.

We appreciate the review rating Paolo and are happy you enjoyed your stay.

We are happy to know you had a great stay at Kixby. Thanks for posting a review score.

Thank you for leaving a review Robin. We hope you return to stay with us again.

Jill, thank you for your review. We are pleased to see that you liked your room and enjoyed our central location.

We appreciate the review and recommendation, Karen, and we will look forward to seeing you again!

We are glad to hear that you enjoyed your stay at Kixby and had a chance to enjoy the rooftop bar which has just reopened for the season. Thank you for letting us know and we hope you stay again on your next visit to Manhattan.

Alfred, we are happy to know you enjoyed your stay at Kixby.

That comment makes our day, Ravier. We hope to see you again on your next visit to NYC.

Thank you for taking time to share a review of your stay at Kixby. We are very pleased to know you were happy that you selected our hotel for your visit to NYC.

Thank you.

Janine, we are sorry you had issues with the music volume and noise from other guests. We appreciate your comments and will use the information to ensure lobby music is kept at levels that will not affect guest experience.

merci beaucoup pour cette merveilleuse critique!

Paul, you made our day. Thank you for sharing your lovely and informative review of Kixby. We are delighted that you enjoyed your stay and were pleased with your choice of our boutique hotel. We will look forward to seeing you again.

We are sorry your stay didn’t meet your expectations.

Thanks for mentioning the specialty water machines and all day coffee Julie. We are happy you found the hotel to your liking and the location convenient for seeing NYC.

Thank you for sharing the details of your stay at Kixby and that you would stay again. We do hope to welcome you again!

Thank you!

Thank you for letting us know you didn’t see the information about the fee when booking. We provide that information to all partners and it should appear on their booking site both in the Important information section and again in the detailed payment section. Please do contact us if that was not the case so we can make sure it is corrected.

Christina, we love knowing that Kixby is your home away from home and thank you for sharing a review for other travelers. We look forward to seeing you again.

How nice to know you had a terrific stay at Kixby, James. Thank you for the rating review.

Bedankt for leaving your review of Kixby, Andrea. We are happy you enjoyed our hotel and are working to improve our breakfast offerings. We hope you will stay with us again.

Thank you!

Hello Ava. While we truly appreciate the review and kind remarks about our staff, we are sorry you were unaware of the facilities fee. Perhaps someone other than you made the reservation? The fee is clearly stated on Expedia’s site, both in the important information section and again when showing the total cost of the stay. The registration card all guests sign at check in also shows the facilities charge. Our guest service agents receive training to inform guests of the fee at registration time, and we are reminding all our team of the importance of that action.

Beth, we are so happy you enjoyed your stay at Kixby and hope we see you again.

Thank you for your review. We are glad you had a good stay and we appreciate the information that your AC was not working as it should - our engineers are checking on it.

Thank you for taking the time to tell fellow travelers your impressions of Kixby -new are very happy you enjoyed your stay.

We are so glad you were pleased with your selection of Kixby.

Renee, we are so sorry you were unhappy with aspects of your stay. The mattresses are a deluxe type and should be totally comfortable - we have passed this information to housekeeping and engineering so that we can correct any issues with the beds. The climate control absolutely can either heat or cool a room depending on the guest preference and as we don’t see that you advised of any trouble with the thermostat during your stay we have now also passed that to the engineering staff. We thank you for mentioning the efforts of our staff and hope you will consider Kixby for a future visit.

It is always good to know when our guests have enjoyed their stay at Kixby. Thank you, Ryan.

Hello Erica - we appreciate that you took time to share your experience at Kixby and glad you enjoyed the terrific filtered water machine and our gift of a reusable water bottle.

We are sorry you encountered these issues which are absolutely not up to our standards - we consistently receive compliments about the sparkling cleanliness so we take this very seriously and have our housekeeping manager investigating. Thank you for noting the service and kindness of our staff and we hope you will consider staying with us again.