Luokitus perustuu 2 107 tarkistettuun arvosteluun
4,4 Huoneen siisteys
4,2 Palvelu ja henkilökunta
4,3 Huoneen mukavuus
4,2 Hotellin kunto
Expedian tarkistetut arvostelut
Juha
Lisätty 12.12.2017 Hotelsn sivustolla
Mukava hotelli lähellä kansainvälistä lentokenttää. Miinuksena huonot yhteydet NewYorkin muille lentokentille. Palvelualtis henkilökunta ja ravintolassa erinomainen ruoka.
Vahvistettu matkustaja
Lisätty 28.12.2019
Kommentin lähettäjä: Hotellin johto
29.12.2019, Sandra V., Hotellin johto
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
Vahvistettu matkustaja
Lisätty 22.12.2019
Good location to airport friendly staff ,comfortable
Kommentin lähettäjä: Hotellin johto
23.12.2019, Sandra V., Hotellin johto
Dear Guest, I’m very pleased to hear who much you enjoyed your time with us. We appreciate, that you took the time to share your experience with us and your fellow travelers. Service from the heart is one our key focus, it is always nice to see the outcome of our efforts. Thank you very much and we look forward to welcome you soon again at the Holiday Inn Newark Airport.
Vahvistettu matkustaja
Lisätty 20.12.2019
Kommentin lähettäjä: Hotellin johto
20.12.2019, sv, Hotellin johto
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
Vahvistettu matkustaja
Lisätty 18.12.2019
特にありませんでした。
機会があればまた利用します。
Kommentin lähettäjä: Hotellin johto
20.12.2019, Sandra V., Hotellin johto
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
Vahvistettu matkustaja lähtöpaikka: Ludwigsfelde
Lisätty 18.12.2019
Great place to stay in EWR area, nice room, cozy beds, nice bathroom, good security, would return anytime.
Kommentin lähettäjä: Hotellin johto
18.12.2019, SV, Hotellin johto
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
Vahvistettu matkustaja
Lisätty 16.12.2019
Asked them multiple times to fix the coffee machine, and didnt hear back from them. Place is terrible. dont have microwave, fridge. Not worth it. Will not stay back here again.
Kommentin lähettäjä: Hotellin johto
16.12.2019, SV, Hotellin johto
First, I would like to thank you for being an IHG Member!!! Please be advised we value your loyalty to the brand and we are grateful you choose our hotel for your accommodation.
Thank you for taking your valuable time to let us know how we are doing as we try to go above and beyond for every guest we have the pleasure to encounter. Thank you for informing me of your experience and inconveniences. I definitely like hearing this sort of feedback as it helps us improve our future guest overall satisfaction.
Please accept my sincere apology for any inconvenience this matter may have caused you, for further reference we provide refrigerate and microwaves at an additional $15.00 charge per night.
If there is anything further I can assist you with, please do not hesitate to contact me.
Vahvistettu matkustaja
Lisätty 15.12.2019
Kommentin lähettäjä: Hotellin johto
16.12.2019, Sandra V., Hotellin johto
Thanks for the feedback, We truly hope to welcome you back in the future!!
Vahvistettu matkustaja
Lisätty 14.12.2019
Kommentin lähettäjä: Hotellin johto
16.12.2019, Sandra V., Hotellin johto
Thank you for taking the time to write your review of our property, your comments are very much valued. Our staff members take their roles in our industry very seriously and try, every day, to provide quality customer service that our guests expect, or in this case provide service that exceeds expectation. Our commitment to investing in our property will continue. Thank you again, and we hope to welcome you back soon to the Holiday Inn Newark Airport.
Vahvistettu matkustaja
Lisätty 14.12.2019
When i arrived after traveling for over 10 hours they
Claim that someone called me. They cancelled my
Reservations and said they had no more room although they were checking people in.
Iam disabled. I had called the hotel twice that day
To remind them that i was coming in later on that evening. This is unacceptable.
Kommentin lähettäjä: Hotellin johto
16.12.2019, SV, Hotellin johto
Good Morning,
Please be advised we authorize all guest credit cards 24hours prior to arrival or on the morning of arrival as all reservations become non refundable 24 hours prior to arrival.
When we tried to collect the authorization for your room the credit card declined.
We tried to contact you to advise you of this matter however we were unable to reach you which forced us to cancel your reservation.
At the time you arrived to the hotel we were completely sold out and we were unable to accommodate you.
For further reference if I may suggest, please assure you have placed a valid credit card in the future to hold your reservations at any hotel to avoid this from happening.
