Perhetalo, 5 makuuhuonetta | Olohuone | Televisio
Tarkista saatavuus

Arvostelut: Bella Vida Resort

3.5 out of 5
Bella Vida Resort
1172 Marcello Blvd, Kissimmee, FL

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 27 kautta 73 arvostelua" "
Arvosana 8 - Hyvä. 19 kautta 73 arvostelua" "
Arvosana 6 - OK. 7 kautta 73 arvostelua" "
Arvosana 4 - Huono. 8 kautta 73 arvostelua" "
Arvosana 2 - Hirveä. 12 kautta 73 arvostelua" "

7,6/10

Siisteys

6,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Chane

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very Clean. Nice and quiet area. Comfortable living accommodations
Yöpyi 7 yötä lokakuussa 2023
Ronald vastasi 22.10.2023
Dear Chane,Thank you so much for taking the time to share your feedback about your recent stay at our vacation home. We're thrilled to hear that you found the place to be very clean and enjoyed the quiet area. It's always a pleasure to offer comfortable accommodations to our guests.We appreciate your kind words and hope to welcome you back for another stay in the future. If there's anything you need or any questions you have, please don't hesitate to reach out.Best regards,Ronald

10/10 Loistava

Chloe

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This place was amazing and perfect for our vacation!
Yöpyi 5 yötä lokakuussa 2023
Ronald vastasi 14.10.2023
Hello Chloe,We're so happy to hear that you found our vacation home amazing and perfect for your getaway! It's always great to know that our guests are having a fantastic time. We appreciate your feedback and would love to welcome you back for another memorable stay in the future.Best regards,Ronald ACO Vacation Homes

8/10 Hyvä

Sean L., Washington DC

Hyvää: Siisteys
Great stay!
The house was great. We would definitely stay here again. The minor issues we had we reached out to Management and they were fixed. We only wish the spa and pool temperature was hotter. The house was clean smelled fresh the only issues we had was the spiderwebs in the ceilings. It wasn’t worth calling Management for, however the cleaning staff should pay more attention to those details. We also wish the screens around the pool we’re fixed because the frogs and lizards continued to come in. We know this is part of nature however if the screen was fixed they wouldn’t have came in as much but again we felt as though this wasn’t something to reach out to Management about. We would definitely stay at this house again and we had an a great time!
Yöpyi 4 yötä kesäkuussa 2021

8/10 Hyvä

Pedro

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Family vacation
This was a family vacation to orlando theme parks. We enjoyed staying at this house but a few things could had been better for example we were really looking forward to the house pool but it was dirty. Also the room with the bunk bed was uncomfortable to sleep in because it didn’t have a mattress.
Yöpyi 5 yötä kesäkuussa 2021
Ronald vastasi 14.7.2021
It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

8/10 Hyvä

Vu

Matkusti perheen kanssa
Hyvää: Siisteys
Great place. Their was no hot water. Bad communication.
Yöpyi 3 yötä maaliskuussa 2021

10/10 Loistava

chasity

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
LIT
Beautiful place me and my family enjoyed ourselves. We couldn’t find the trash cans so we put everything in trash bags and piled them up! My kids loved the pool I wish we could’ve made it to the clubhouse but overall very lovely!
Yöpyi 2 yötä lokakuussa 2020

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
The ceiling was in poor condition as I looked at it the moment I walked in the door.
Yöpyi 2 yötä lokakuussa 2020

2/10 Hirveä

Andrea

Matkusti perheen kanssa
Very disappointed
For me to pay almost $800 I was very disappointed. I arrived Friday May 22 and left May 25, the first day I arrived the house seemed very beautiful but as the stay went on I got more disappointed. Saturday the next morning I woke up everything in the refrigerator was bad b due to the refrigerator not working so I tried to call the number given to me so it could get fixed, also to tell them some of the other problems we were having, as well as letting them know so I don’t get charged,WHICH I DID ANYWAY.While being on the phone with them I got hung up on 3 times and then when I finally got ahold of someone the power I’m the house goes out. I let them also know that issue, I was told help would come. That day no one showed up but Sunday someone did. He told us the refrigerator was broken and I also asked him to turned off the heat in the pool because it’s very uncomfortable we can’t swim in it, come to find out the pool was set at 100 degrees that’s why we couldn’t enjoy the pool. So I got the house until Monday and we couldn’t enjoy he pool until Sunday night.
Yöpyi 3 yötä toukokuussa 2020

10/10 Loistava

Silvia

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
It was a great experience. My kids really enjoyed the pool. Th house was very nice and clean. The stores, restaurants were near by.
Yöpyi 3 yötä maaliskuussa 2020
Ronald vastasi 26.3.2020
Hello It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

8/10 Hyvä

Tarkistettu asiakas

Yöpyi 2 yötä maaliskuussa 2020
Ronald vastasi 26.3.2020
Hello It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

6/10 OK

Mirtha

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Casa mal cuidada
A casa deixou muito a desejar. A limpeza é péssima! Ao utilizarmos a cozinha, identificamos que as louças estavam sujas dentro do armário e as poucas panelas que tem na casa panelas são um nojo. A sala de jantar foi necessário apertarmos os parafusos da mesa de jantar para ela não cair, estava bamba. Na sala de estar/tv a sujeira impera, tivemos a necessidade de afastarmos o sofá para pegar um pen drive que havia caído e nos deparamos com um monte de sujeira, resto de comida, papel e poeira. A Casa possui 4 quartos, porém o quarto com a cama de casal no piso superior estava impossível de dormir devido ao cheiro de mofo. A roupa de cama da suíte master estava mal lavada, chegamos na casa e parecia que alguém havia acabado do dormir na cama, estava tudo amaçado. O ralo do box da suite master estava entupido. Deixaram um pano sujo e molhado dentro de uma banheira na área de serviço. O mobiliário da área da piscina precisa ser trocado, meu marido ao sentar em uma cadeira quase se machucou, pois ela estava totalmente podre.
Yöpyi 10 yötä tammikuussa 2020
ACO Vacation Homes Time. vastasi 24.1.2020
Ola Sra Mirtha; Ficamos muito tristes em saber sobre esses inconvenientes encontrados durante a sua estadia, porem mais ainda porque a senhora nao nos informou sobre. Acabo de checar a sua reserva, nao tem nenhum registro de ligacao, tambem por busca pelo seu email, nenhum email enviado referente ao assunto. Nos temos um otimo time de manuntencao e limpeza prontos para atender as requisicoes dos nossos guests quando qualquer problema e reportado. De qualquer forma mais uma vez pedimos sinceras desculpas pelo ocorrido, lhe agradecemos imensamente pelo feedback ele sera encaminhado para gerencia e os problemas encontrados serao com certeza solucionados para os proximos guests e claro se a senhora nos der uma segunda oportunidade sera um prazer receber a senhora e sua familia novamente. Um forte abraco.

10/10 Loistava

Aristides

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excelente casa
Excelente casa, bem localizada, próximo ao Wallmart (1,5 km), recepção 24 horas. A casa estava super limpa, tudo perfeito. O check in é super fácil.
Yöpyi 6 yötä marraskuussa 2019

4/10 Huono

Jamar

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Stay Away
Horrible Horrible Horrible! The resort itself looks nice on paper, but wow we’re we disappointed! Garbage around the front entrance! Gnats/bugs swarming around the front door! Water on the kitchen floor due to a leak from the ceiling caused by water leaking from the A/C vents on the second floor! A/C went out on 1st night! Upstairs carpet drenched with water from A/C vent! Dirty pool! Nail holes in the wall! 1 stopped up toilet! Now the pool was cleaned on day 2! Someone also went in and turn the A/C unit completely off to let it “defrost” while we were out! They didn’t turn it back on so it was extremely hot when we got back to the rental! Imagine that after a long hot day at Disney! I had to complain several times about the soaked area of carpet on the second floor! Someone came in on day number 4 while we were out and plugged up a dehumidifier and a couple of fans! Problem is when returned later that night everything was still hooked up, and running! Loud, large items in the middle of the hallway that I had to disconnect, and move out of the way! On day five we heard “from our bed” the worker/workers “without notice” gathering their equipment from the hallway! They happily let themselves in, and out without notice! That was our first and last time staying there!
Yöpyi 8 yötä heinäkuussa 2019
ACO vastasi 31.7.2019
Thank you for bringing this to our attention. We apologize for the experience you've had at the property.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä kesäkuussa 2019
ACO vastasi 27.6.2019
Thank you! We look forward to seeing you again.

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Henkilökunta ja palvelu
Yöpyi 3 yötä toukokuussa 2019
ACO vastasi 27.6.2019
We are working everyday to improve customer experience.

8/10 Hyvä

Christina

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice
Everything was nice. We had some problems with the plumbing but we resolved these issues ourselves. Maintenance came into fix an issue which we never called about the day before we were leaving.
Yöpyi 7 yötä toukokuussa 2019
Leo vastasi 21.5.2019
Hello Christina, thanks for sharing your experience with us. We really appreciate it.

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great area nice quite beautiful we really enjoyed ourselves
Yöpyi 3 yötä huhtikuussa 2019
Leo vastasi 30.4.2019
Wohoo! Thanks for your amazing review.

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is beautiful. Parking is not a problem. Security 24/7, but the property had damages that I had to go constantly take pictures of to send to ACO through email. The air conditioners was set at 73 degrees & it couldn’t be lowered. I would spend the day out & when we would get back, we wanted to have a good nights rest. Instead we had to get up to shower so that we could cook off because it was too hot. The rug upstairs was soaked when we arrived & it never dried. There was a leak in the kitchen ceiling & the toilet in the main bathroom wasn’t working right. If the toilet paper finishes will you are there, you must go purchase some because there is only the one roll in the bathrooms. I was looking for a getaway to be free of stress, but instead I was stressing about all the things that weren’t working or already broken when I got there. ACO really need to inspect the homes before renting it out. I felt very uncomfortable.
Yöpyi 5 yötä huhtikuussa 2019
Leo vastasi 1.5.2019
Thanks for sharing your feedback, if you can please send us an email because this feedback came out as anonymous and we can't submit an investigation. Thanks once gain.

6/10 OK

Tarkistettu asiakas

Yöpyi 6 yötä maaliskuussa 2019
Leo vastasi 1.4.2019
Thanks for your feedback.

4/10 Huono

Tarkistettu asiakas

Yöpyi 6 yötä maaliskuussa 2019
Leo vastasi 1.4.2019
Thanks for your feedback.

8/10 Hyvä

Roberto, Araraquara

Hyvää: Siisteys ja huoneen mukavuus
Boa
Muito boa a casa ,necessita de uma manutenção mais pontual , certas coisas estão envelhecendo e não foram trocadas ... Mais no geral a casa é muito boa e aconchegante.
Yöpyi 13 yötä helmikuussa 2019
Leo vastasi 6.3.2019
Thanks for sharing with us your experience.

4/10 Huono

William

Huonoa: Siisteys ja henkilökunta ja palvelu
Place was dirty spent first night cleaning. Paid to have pool heated that did not happen. Wifi did not work our whole stay. Called ACO multiple times issues never resolved
Yöpyi 6 yötä helmikuussa 2019
Leo vastasi 26.2.2019
Hello William, We apologize for this inconvenience. Thanks for letting us know

6/10 OK

aura

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Muy buena pero hay que corregir detalles
Muy buenas vacaciones recibí muy buenas atenciones por parte de hoteles.com cómo también de ACO. pero la casa tiene varios detalles que corregir. Cómo la llave del lavaplatos está dañada también una poceta está dañada el aire acondicionado no enfría bien la puerta de malla de el patio está rota la parrillera no enciende automáticamente hay que ponerle fuego y en varias oportunidades me queme un horno eléctrico de la cocina no funciona. Detalles vitales para la comodidad de lo que se paga
Yöpyi 9 yötä marraskuussa 2018

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2018

4/10 Huono

John

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
NO. Just no. Disgusting dirty. Unsafe
Terrible. Place was gross. When we showed up we noticed the entire house/carpet was covered in stains so we checked the bedding. Looked like bodily fluids stains in every comforter/ sheet. Some pubic hairs. Giant booger pasted on the wall. Two bedrooms the electricity kept turning off. Worst part was somebody came into the house while we were out. We weren’t notified or anything. We came home to find a ladder in the middle of the living room, just frightening to think IF we left our teenage daughter home alone while we went out to get food or something. There was no explanation/ reason given why somebody obviously came in the house when we were gone. Hotels.com should take this property off their site. Rental company was impossible to get in touch with (we tried to contact about the cleanliness and somebody coming into the house) no reply. They make you pay the “cleaning” fee, though they obviously don’t clean it before or after you check in.
Yöpyi 4 yötä syyskuussa 2018

10/10 Loistava

NATHANIEL

Fantastic accommodations
Yöpyi 4 yötä elokuussa 2018

10/10 Loistava

Claudenison

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Experiência Bella Vida Resort
Local incrível. As fotos condiziam com 100% do que encontramos. Casa 100% equipada. Só não deu totalmente satisfeito com a limpeza pois achamos alguns cabelos nas camas.
Yöpyi 7 yötä elokuussa 2018

8/10 Hyvä

Rosibel

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä elokuussa 2018

8/10 Hyvä

Tarkistettu asiakas

Yöpyi 5 yötä heinäkuussa 2018

2/10 Hirveä

Rodrigo

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Péssima opção!!!
Péssimas condições de limpeza..... casa escura, velha com roupas de cama sujas e rasgadas e meias sujas na área de serviço! Chegamos tinham lixos na porta sem recolher e espalhados pela entrada principal que assim ficaram por toda nossa estadia, já que lá eles recolhem lixos soltos! Decepção total!!!
Yöpyi 9 yötä toukokuussa 2018

10/10 Loistava

HERNANDO

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

8/10 Hyvä

ISABELLA

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Boa experiência
Casa confortável, piscina estava aquecida de acordo com combinado, toalhas e roupa de cama boas, edredons velhos. Cama de casal precisa Trocar o colchão. Máquinas funcionavam muito bem (roupa e louça) Limpeza bem abaixo do esperado.
Yöpyi 5 yötä tammikuussa 2018

4/10 Huono

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Aco Bella Vida resort
Where can I begin? Well let’s just say my husband and I spent our weekend killing roaches. The place wasn’t clean and the office will charge you 200$ for a cleaning fee. NEVER AGAIN!!!!!!!
Yöpyi 2 yötä helmikuussa 2018

2/10 Hirveä

angel, pensilvania

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Horrible
This place was disgusting , human hair all over the place, on the bed ,pillows bathroom. We contacted them and after we explained the situation they sent a cleaning crew, however it took for ever for them to arrive. The most interesting part is that they charged us for a cleaning fee after we completed the reservation and we couldn't cancel it. After their apology they said that they were going to refund cleaning fee, but until this point which it has being longer than a month, they kept my money.
Yöpyi 2 yötä joulukuussa 2017

10/10 Loistava

Yelitza , Miami, FL

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clean place and in a beautiful area.
Had a great experience. Rental claimed to be closer to the parks but the rental was not as close as they claimed.
Yöpyi 2 yötä tammikuussa 2018

10/10 Loistava

MARILU

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
consejo para mejorar el servicio
la unidad como tal es excelente lo unico que no me gusto fue que despues que hice la reserva nos informa de un cargo por concepto de limpieza lo ideal es que lo coloquen en el precio antes de reservar todo lo demas excelente
Yöpyi 3 yötä tammikuussa 2018

2/10 Hirveä

Kandi

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Horrible customer service and hidden fees
There are additional fees that come with this rental, which weren't specified on Expedia. This part really made me frustrated, because I had already paid and there was still a service/cleaning fee that was not disclosed to me until a MONTH after I had made reservations. By this time, even if I were to cancel the reservation, I would not get the full amount of refund back. Not only this, but they required me to send in pictures of my ID and credit card (front and back), which I found very shady. I did not like this at all, but they refused to send additional information regarding the check-in process if these documents were not sent in. And to top everything off, I was told that I would receive check-in details the day before checking in, but that did not happen. On the day that I was supposed to check-in, I sent an email to them stating that I had not received any information regarding check-in to the rental house, and since I had paid for that day I should be given the information, and the response I had gotten was that I needed to sent pictures of my credit card (which I had already sent and had been confirmed by the reservation person that everything was in). So I quickly took pictures of my card and sent it to them, and then I got the information I need. And, just an FYI, this all happened while I was boarding my plane to Orlando.
Yöpyi 6 yötä joulukuussa 2017

8/10 Hyvä

Karla

Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Casa excelente, mas a administração deixou a desejar quando fiz a reclamação sobre um chuveiro estragado e, apesar de prometida manutenção imediata, não foi tomada nenhuma providência

6/10 OK

Dontrell, Kissimmee FL

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Disgusting
The room was not cleaned properly. They made me pay a fee of $195.00 for cleaning fee and taxes. Which i did agree on but, come to find out the room wasn’t cleaned properly to begin with. There were dirty underwear underneath bed. Also, on sheets in another. On top of that when i asked for my fee to refunded they stated no because the grill was dirty. Not to mention we “never” used a grill. That goes to show there was another thing that wasn’t clean. You’ve tried to find everything in their power to not refund me. But, it will not be the end of it. Just be cautious when booking with this company.
Yöpyi 2 yötä joulukuussa 2017

6/10 OK

Megan

Huonoa: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä joulukuussa 2017

4/10 Huono

Tarkistettu asiakas

Huonoa: Henkilökunta ja palvelu
Okay experience
Took them a long time to process and respond to emails. Fee is rediculous. One of the beds was already broken. Communication was poor. A lot of extra charges that are absolutely rediculous. Overall would not recommend this to friends or family.
Yöpyi 2 yötä joulukuussa 2017

8/10 Hyvä

Juanita

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä marraskuussa 2017

2/10 Hirveä

Temekka F.

Scammers and a rip off
The house it's self is nice but the company is a rip off and their customer service is the worst.
Yöpyi 2 yötä marraskuussa 2017

4/10 Huono

sarah williford

Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
extortion
I did not spent much time in the room but I have been charged for many things. I was promised I was paid in full when I was clearly not. then I was charged an additional $22 outside of the $230 cleaning charge die to "stained" towels. we did nothing to cause towels to be stained nor did we spend hardly any time at the house at all. I will NEVER use this company again!!
Yöpyi 3 yötä marraskuussa 2017

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
not Worth staying at you pay more then they say.
They over charge you. If you want to have heater in the pool they charge, you want to use the bbq grill they charge, you pay a fee for a house cleaner but they expect you to throw out the trash and more so what does the cleaner do? They charge a fee of $180 not reasonable. The staff horrible. Stella, was just so rude and has no professional manners on how to handle any customer. She told me that even if a hurricane would come you can’t cancel because they will charge you the stay. Absolutely horrible service.. they didn’t give me the code to enter until 3 hours before arrival time and lied saying they sent it twice. Hidden fees watch out for them.
Yöpyi 2 yötä lokakuussa 2017

2/10 Hirveä

Julio, Miami

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Never Again
We had to evacuate due to Hurricane Irma. Price was reasonable btwn 3 families. Booked late the night prior to check in. On our way, we still had yet to receive instructions to our room bc we still had not receive their "terms of use" contract together w/ their "discretionary", cleaning fee (ranging from $140-$170) without it, you cannot access the house. Finally charged $192 (w/tax) for a cleaning fee (they clean after you leave). Emailed and called to let them know we did not agree to their extraneous terms; they would not refund the amount paid to expedia, bc we only have a window to cancel 6-7 days prior (we booked the night before) with ACO. Delia and other staff were very curt and rude on the phone. We walked on "egg shells" during the entire stay. You couldn't lower the a/c pass their allowed 70-74 degrees; upstairs was hot at night. You can't move any furniture around (ex. they had pool chairs and tables inside garage, we had to bring them out to sit outside, then bring them back inside garage). If toilets clogged for any reason, they pass the cost to you. No "excessive" garbage or they charge you. If you use grill, you have to clean or charged (back wall of grill was blackened/smoked). They ask you leave used towels inside washer. Yet, downstairs a/c vent LEAKED, coffee pot was mildewed, microwave handle was broken, hoops on bball game inside garage were broken, pots and pans were filthy black; the list goes on. Our entire family will never book with ACO again.
Yöpyi 2 yötä syyskuussa 2017

10/10 Loistava

aura

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
excelente
totalmente agradable excelente
Yöpyi 15 yötä heinäkuussa 2017

2/10 Hirveä

Marlene, houston

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Bad customer cervices.
I did not like the cervices and you pay for cleaning and you have to remove trash and place it in the cans and you have to wash dishes. The charges for cleaning and weavers are to mach.
Yöpyi 4 yötä elokuussa 2017

10/10 Loistava

Vinicius

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excelente casa para férias, acomoda 8 pessoas!
A hospedagem foi ótima. A casa é maravilhosa como nas fotos, carpete novo, tudo limpo, bem decorado. Ponto negativo: Comunicação péssima com a ACO. Não mandaram o e-mail como combinado sobre o check-in, tivemos que perder uma manhã e ir ao escritório (difícil localização). O atendimento não foi excepcional, mas logo o problema foi resolvido, e recebemos a senha para entrar na casa. Voltaria a reservar e indico a amigos, mas pediria a Hoteis.com para tentar resolver essa questão da comunicação.
Yöpyi 6 yötä kesäkuussa 2017

8/10 Hyvä

luciano

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Família Orlando 2017
Muito bom, alguns problemas rotineiros com a casa mas tudo resolvido pelos administradores.
Yöpyi 17 yötä kesäkuussa 2017