Estimado Ediccelis,Muchas gracias por su amable comentario y por darnos una calificación perfecta de 5 estrellas. Nos alegra saber que encontró nuestra opción excelente para familias con niños pequeños. Esperamos tener el placer de recibirlos nuevamente en el futuro y continuar brindándoles una experiencia memorable.Saludos cordiales,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear John,Thank you for your feedback and rating. We are delighted to hear that you enjoyed our excellent breakfast and had a good stay with us. Our resort is indeed geared toward families with younger children, and we appreciate your understanding.We look forward to welcoming you back in the future.Best regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Kun Li,Thank you for taking the time to share your experience with us. We always ensure to offer the highest standards of service and accommodate our guests in the best way possible. Your feedback is valuable to us and will help us improve our services. We understand that your experience did not meet your expectations regarding the room conditions and service. The front desk processed a refund for your on-site payment, and we hope your contact with Expedia regarding the online payment refund is resolved promptly.Thank you for your understanding, and we appreciate your feedback as it helps us to improve.Best regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Querida Yessica,Ante todo, queremos agradecerte sinceramente por tomarte el tiempo de compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste de nuestros juegos para los pequeños y de la experiencia única del buffet.Lamentamos escuchar que la limpieza de la habitación no estuvo a la altura de tus expectativas. Tomamos muy en serio tus comentarios y nos aseguraremos de abordar este problema con nuestro equipo de limpieza para mejorar nuestros estándares.Esperamos tener la oportunidad de darte la bienvenida nuevamente y ofrecerte una experiencia mejorada.Con cariño y profesionalismo,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Amanda,First and foremost, we sincerely thank you for taking the time to share your feedback with us. We appreciate your positive rating and are pleased to know that you had an overall good experience.We apologize for the inconvenience caused by the absence of a table with a chair and a microwave in the room. Your feedback is invaluable, and we will take it into consideration as we strive to improve our amenities and services.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for an improved stay.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Erica,First and foremost, we sincerely thank you for taking the time to share your positive rating with us. We are delighted to hear that you found our resort very kid-friendly and appreciated its proximity to many dining establishments and entertainment venues.Your satisfaction is our top priority, and your feedback encourages us to continue providing the best possible experience for our guests. We look forward to welcoming you and your family back in the near future.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Hital,First and foremost, we sincerely thank you for taking the time to share your perfect rating with us. We are extremely pleased to know that you had a good experience.Your satisfaction is our top priority, and your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to welcoming you back in the near future.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Estimado Carlos,Ante todo, queremos agradecerte sinceramente por tomarte el tiempo de compartir tu calificación perfecta con nosotros. Nos alegra enormemente saber que encontraste nuestro hotel excelente, ordenado y limpio.Tu satisfacción es nuestra prioridad, y tus comentarios positivos nos motivan a seguir ofreciendo la mejor experiencia posible a nuestros huéspedes. Agradecemos tu recomendación y esperamos tener el placer de darte la bienvenida nuevamente en un futuro cercano.Con cariño y profesionalismo,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Brad,First and foremost, we sincerely thank you for taking the time to share your perfect rating with us. We are extremely pleased to know that you were very impressed with our property and found it well-kept and clean. It’s wonderful to hear that it was a great spot for the kids.Your satisfaction is our top priority, and your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to welcoming you and your family back in the near future.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Mijael,First and foremost, we sincerely thank you for taking the time to share your positive rating with us. We are very pleased to know that you found our property well-maintained and a great place for children with many activities to keep them busy and entertained.Your satisfaction is our top priority, and your feedback encourages us to continue providing the best possible experience for our guests. We look forward to welcoming you and your family back in the near future.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Raquel,First and foremost, we sincerely thank you for taking the time to share your perfect rating with us. We are extremely pleased to know that you enjoyed our shuttle services to the parks, our central location, and the safe, quiet, and fun environment for kids.Your satisfaction is our top priority, and your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to welcoming you back for another perfect vacation spot in the near future.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Raquel,First and foremost, we sincerely thank you for taking the time to share your perfect rating and detailed experience with us. We are extremely pleased to know that you found our property perfect for families, couples, and solo travelers. It's wonderful to hear that you appreciated the cleanliness, the luxurious feel of the lobby, and the amenities provided in the bathrooms.We are glad you enjoyed our included buffet breakfast and the variety of food we offer. Your kind words about our staff being helpful and friendly mean a lot to us. We are delighted that you had a pleasant experience during your stay and that you chose to return.Your satisfaction is our top priority, and your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to welcoming you back again in the near future.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Oscar,First and foremost, we sincerely thank you for taking the time to share your perfect rating with us. We are extremely pleased to know that you had a wonderful stay.Your satisfaction is our top priority, and your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to welcoming you back in the near future.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Dante,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are delighted to hear that you appreciated the service and courtesy at our front desk.We look forward to welcoming you back so you can continue to enjoy all the comforts we offer. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Frederick,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are delighted to hear that you found our resort very quiet and great for families on a budget, as well as conveniently close to the Disney parks.We appreciate your high recommendation and look forward to welcoming you back for another enjoyable stay. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Querido Raul,Ante todo, queremos agradecerte por tomarte el tiempo de compartir tu experiencia con nosotros. Lamentamos escuchar que tu estancia no cumplió con tus expectativas.Siempre nos esforzamos por cumplir con las expectativas de nuestros huéspedes y lamentamos cualquier inconveniente que hayas tenido durante tu estancia. Esperamos poder hacerlo mejor en tu próxima visita.Nuestra propiedad está orientada a Dios y a la familia, y siempre buscamos crear un ambiente que refleje estos valores. Agradecemos tu comprensión y esperamos tener la oportunidad de darte la bienvenida nuevamente para ofrecerte una experiencia mejorada.Con cariño y profesionalismo,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Catrice,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are thrilled to hear that you loved your stay at Magic Moment Resort.We look forward to welcoming you back so you can continue to enjoy all the comforts we offer. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Mayra,First and foremost, we sincerely thank you for taking the time to share your perfect rating with us. We are extremely pleased to know that you had a wonderful stay.Your satisfaction is our top priority, and your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to welcoming you back in the near future.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Yenifer,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are delighted to hear that you were pleased with the hotel and found our staff attentive and friendly.We appreciate your feedback regarding the variety at breakfast and will take it into consideration as we continuously strive to improve our services.We look forward to welcoming you back and providing you with another excellent stay. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Marina,First of all, we thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations.We do not have any reports of the issues you mentioned during your stay, but we would have liked to address your concerns and meet your needs at that time. For future reference, we always strive to improve our services and would appreciate the opportunity to provide you with a better experience.For safety reasons, we do not place microwaves in the rooms, but we do provide them in designated common areas. We hope to have the chance to welcome you back and make your stay more enjoyable.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Zavier,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are thrilled to hear that you love Magic Moment Resort.We look forward to welcoming you back so you can continue to enjoy all the comforts we offer. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Jing,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are delighted to hear that you had a positive stay and are considering coming back if the price remains reasonable.We look forward to welcoming you back and continuing to provide you with a great experience. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Michael,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are delighted to hear that you found your stay nice and enjoyed the cleanliness of the rooms and beds.We appreciate your feedback regarding the bikes and playground equipment. We are constantly seeking ways to improve and will certainly address this issue to ensure a better experience for our guests in the future.We look forward to welcoming you back for another quick stay. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Robert,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are delighted to hear that you found Magic Moment Resort a very nice place for the price, with clean and spacious rooms.It’s wonderful to know that you found our resort super kid-friendly and appreciated the helpfulness and friendliness of our staff.We look forward to welcoming you back so you can continue to enjoy all the comforts we offer. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Joanna,First of all, we thank you for taking the time to share your feedback with us. We take all guest comments very seriously and use them to continuously improve our services.We regret to hear about the issues you experienced during your stay, including the flooding floors, unpleasant water odor, and the condition of the pool. Our policies are designed to ensure the best possible experience for all our guests, and we are constantly seeking ways to enhance our services. Your feedback about the breakfast and these concerns is invaluable in this process.Please contact our front desk directly so we can address these matters promptly and ensure that your concerns are resolved. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an improved experience in the future.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Heidi,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are delighted to hear that you found everything good and beautiful during your stay at Magic Moment Resort.We look forward to welcoming you back so you can continue to enjoy all the comforts we offer. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Mite,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are delighted to hear that you enjoyed your stay at Magic Moment Resort & Kids Club.We look forward to the opportunity to welcome you back so you can continue to enjoy all the comforts we offer. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Manager de Front Desk Magic Moment Resort & Kids Club

Dear Shanae L,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are thrilled to hear that you had an amazing 9-day stay with your two children at Magic Moment Resort.It’s wonderful to know that our staff provided you with everything you needed and helped you find places to go. We are especially pleased to hear that you enjoyed your resort days and found plenty of activities to keep you and your children entertained.We appreciate your kind words about Victor from the front desk. We will be sure to share your compliments with him.We look forward to welcoming you back for another fantastic stay. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Nicole,First of all, we sincerely thank you for taking the time to share your experience with us and for your rating. We are delighted to hear that you found our pricing reasonable.Regarding your comment about housekeeping and the wait for clean towels and room cleaning, we take it very seriously and want to assure you that we are constantly seeking ways to improve and adapt to the needs and preferences of our guests. Your feedback is invaluable in this process, and we are already exploring options to ensure timely housekeeping services.We look forward to the opportunity to welcome you back and surprise you with improvements based on your valuable input. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Manager de Front Desk Magic Moment Resort & Kids Club

Dear Samantha,Thank you for your positive rating! We're thrilled to hear that you had a great experience at Magic Moment Resort & Kids Club. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay in the future.Warm regards,Airam BottiniFront Desk Manager

Dear Asdrubal,Thank you for taking the time to rate your experience at Magic Moment Resort & Kids Club. We're delighted to see that you had a fantastic stay with us. If there is anything specific you enjoyed or any feedback you would like to share, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Airam BottiniFront Desk Manager

Dear Marco,Thank you for your kind words! We're thrilled to hear that you had an excellent experience, especially with our reception team. Your satisfaction is our top priority, and we look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.Warm regards,Airam BottiniFront Desk Manager

Dear Julieth,Thank you for your positive rating! We're glad you had a great experience at Magic Moment Resort & Kids Club. If you have any feedback or suggestions on how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Airam BottiniFront Desk Manager

Dear Fabiola,Thank you for your feedback and for choosing to stay with us at Magic Moment Resort & Kids Club. We're glad to hear that you found our resort to be cozy and welcoming. We appreciate your suggestions regarding breakfast variety and the room key policy. Your comments will be shared with our team for further review and improvement.We understand the inconvenience of only receiving one room key and the need for flexibility, especially during vacations. We'll look into ways to make this process smoother for our guests. Thank you for bringing this to our attention.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Airam BottiniFront Desk Manager

Dear Lusmary,Thank you for your perfect rating and for sharing such positive feedback about your stay at Magic Moment Resort & Kids Club. We are delighted to hear that you found our resort to be family-oriented and ideal for families with children. It's wonderful to know that the positive and inspiring phrases throughout the property added to the peaceful atmosphere and enhanced your experience.We strive to create an environment that feels like a haven for our guests, and we are thrilled that we could provide that for you and your family. We look forward to welcoming you back soon for another serene and enjoyable visit.Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Estimada May Ek,Gracias por su calificación y por considerar la posibilidad de volver a hospedarse con nosotros en Magic Moment Resort & Kids Club. Apreciamos que haya encontrado nuestro hotel agradable y que esté pensando en regresar.Lamentamos cualquier inconveniente que haya experimentado respecto a la política de cobro por la pérdida de llaves. Entendemos que este cargo puede ser sorprendente y evaluaremos nuestra política para asegurarnos de que sea justa y coherente con las expectativas de nuestros huéspedes.En cuanto a la disponibilidad de café 24 horas en la recepción, tomamos nota de su observación y consideraremos cómo podemos mejorar este aspecto del servicio para ofrecer una experiencia más acogedora y conveniente para todos nuestros huéspedes.Gracias nuevamente por sus sugerencias; son fundamentales para nosotros, ya que nos ayudan a mejorar y a ofrecer un servicio que mejor se adapte a las necesidades de nuestros visitantes.Esperamos tener la oportunidad de darle la bienvenida nuevamente y superar sus expectativas en su próxima visita.Con cariño y profesionalismo,Airam BottiniManager de Front DeskMagic Moment Resort & Kids Club

Dear Amaia,Thank you for taking the time to provide feedback about your recent stay at Magic Moment Resort & Kids Club. We are deeply sorry to hear about the issues you encountered in your room and the overall dissatisfaction with our facilities.We take your concerns very seriously, particularly regarding the condition of the room and bathroom. Please be assured that we have addressed this feedback with our housekeeping and maintenance teams to ensure our rooms meet the high standards our guests expect and deserve.Additionally, we regret the communication difficulties you experienced with our front desk. We are reviewing our procedures to ensure that all guest requests are handled promptly and effectively.Your experience does not reflect the high standard of hospitality we aim to provide, and we understand your decision. While you have expressed that you would not choose to stay with us again, we would appreciate the opportunity to make things right if you reconsider in the future.Thank you once again for your feedback. It is crucial for us as we continually strive to improve our guest experience.Sincerely,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Janel,Thank you for your perfect rating! We're delighted to see that you had a positive experience at Magic Moment Resort & Kids Club. Your satisfaction is very important to us, and we appreciate you taking the time to rate us.We hope to welcome you back soon for another wonderful stay!Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Kyle,Thank you for your perfect rating and for noting how fun our resort is for kids. At Magic Moment Resort & Kids Club, we strive to create an environment where families can enjoy memorable experiences together.We're thrilled to hear that the children had a great time, and we look forward to welcoming you back for more fun and enjoyable moments in the future.Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Mario,Thank you for taking the time to rate your stay at Magic Moment Resort & Kids Club. We notice that you have rated us with one star, and we take your feedback seriously as it helps us understand where we may not be meeting our guests' expectations.We would greatly appreciate any specific comments or insights you could provide that would help us improve. Our goal is to ensure that every guest has a memorable and enjoyable experience, and we are committed to making the necessary improvements.We hope to have the opportunity to host you again and to provide you with a vastly improved experience.Sincerely,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear William,Thank you for taking the time to share your experience with us. We deeply value your feedback as it helps us identify areas where we can improve.We regret to hear about the delays you encountered when trying to reach our staff via phone. We understand how important timely communication is and are currently reviewing our internal processes to ensure quicker response times for our guests.Regarding the fees associated with your stay, we strive for transparency in all our communications and regret any confusion regarding the total cost of your stay. We will take your comments into account as we continue to refine how we present pricing and fees to ensure clarity and transparency.Although your stay did not meet your expectations, we hope to have the opportunity to welcome you back and exceed them in the future. Your satisfaction is very important to us, and we are committed to providing an experience that is both enjoyable and of good value.With appreciation and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Natareo Johnson and Genette,Thank you so much for your perfect rating. We're thrilled to see that you had an excellent stay at Magic Moment Resort & Kids Club. Your satisfaction is very important to us, and we are glad that your experience met your expectations.Should you have any further feedback or need assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back soon for another wonderful visit!Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Zimu,Thank you for awarding us a perfect rating. We are delighted to know that you had a wonderful stay at Magic Moment Resort & Kids Club. It’s always encouraging to receive positive feedback from our guests.We look forward to your next visit and hope to continue providing you with exceptional service and an enjoyable experience.Warmest regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Leslie,First and foremost, we want to sincerely thank you for taking the time to share your experience with us. Your feedback is invaluable as it helps us to improve and provide a better service to all our guests.Regarding the issues you encountered with early check-in and the communication difficulties, we are continuously working on training our staff to ensure a smooth and efficient process for our guests. We understand the importance of clear communication and are addressing these concerns directly.As for the additional fees, we strive to be transparent in all our communications and regret if there was any confusion at the time of your booking. We are reviewing our booking process to make all necessary fees clearer.We also take your comments about the cleanliness and condition of your room very seriously. We are currently reviewing our housekeeping standards and procedures to ensure that all areas of our guest rooms meet our own high standards of cleanliness and comfort.We hope to have the opportunity to welcome you back in the future and provide a stay that truly meets your expectations and reflects our commitment to our guests' satisfaction.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Devyn,Thank you for sharing your feedback and for your positive rating. We're delighted to hear that you loved everything about your stay at Magic Moment Resort & Kids Club, except for one aspect.We apologize for the inconvenience caused by the loud music during the day. We strive to create a fun and vibrant atmosphere, but we understand that the volume should not detract from the overall comfort of our guests. We will take your feedback into consideration and assess our music levels to ensure they are more suitable for all guests.We appreciate your input as it helps us to improve our services, and we hope to welcome you back soon for an even better experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Maria,Thank you for your wonderful rating and for taking the time to share your experience at Magic Moment Resort & Kids Club. We are thrilled to hear that you found our staff friendly and attentive, and that you appreciated our family-oriented atmosphere.We strive to create a welcoming and enjoyable environment for guests of all ages, and it's heartening to receive such positive feedback. Your kind words are a great encouragement to our team.We look forward to welcoming you and your family back soon for another delightful stay.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club