2/10 Hirveä
Stephanie, Bloomington
Matkusti perheen kanssa
21.3.2026
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed in a 1 bed suite and it was less than acceptable, even after several conversations with the front desk. There was zero effort to rectify our at least credit back a partial stay. Very disappointed in the lack of customer service. Our 2nd night in the hotel younger kids were running around banging on doors and yelling. On our 3rd day I had to ask for housekeeping services, I was told they come every other day, we were there 8 days and still only came twice. Our TV was broke I reported it the first morning it was never replaced, I inquired on it the 3rd day and was told maintenance confirmed it needed to be replaced, it was never replaced. The towels, blankets and sheets all had stains on them. The pool was not heated and the pool deck was chipping so if you walked barefoot you needed to pay attention or you would step on the chipped deck which hurt. There is a Canes next door that 2 mornings at 530 sharp workers were using industrial leaf blowers for 30 min clearing the parking lots and grounds. Very loud and not enjoyable for that time of day. There were also only 2 pill lounge chairs available for a hotel this size it was ridiculous.
Stephanie
Yöpyi 8 yötä maaliskuussa 2026