La Quinta Inn & Suites by Wyndham Phoenix Chandler

We chose this property because of the good reviews. We liked the makeover, staff was professional. Our suite had clean sheets and clean towels but the rest of the suite was dirty. We contacted the front desk right away and they agreed it was disgusting and took some photos to report to management but did not offer to change the room or offer any housekeeping service. The suite had trash and dirt under the TV table, sleeper sofa had dirty sheets, food, accumulated dirt and pet hair. The microwave had layer of food, dirt, trash around and underneath. The towel shelf had not been dusted in days. The refrigerator control was broken and had dirt, food and layer of dirt around and under. We learned that a long term guest had recently checked out from the room assigned to us and housekeeping did not perform a deep cleaning. We asked the housekeeping to look into it next day but she only changed our towels and made the bed. We then reported it to the assistant manager the second evening who said he would take care of it. Again, nothing was done. As a lodging business owner, I found this odd, On the 4th day at checkout the front desk reduced the bill and said they were planning to address the situation with housekeeping. We were visiting family in town who had just been placed in hospice care and passed away the same week. If it wasn't for that we would have made the effort to find another hotel.