Huoneistohotellit – Phoenix

”I stayed at this place, and on my second night, the key fob that was attached to my other keys (along with my AirTag) somehow fell off. Because it was after hours, I called dispatch. They gave us a number to text since you can’t call them after hours. While texting, they weren’t able to help at all—they just said the receptionist would be back at 9. We had to sleep in the car because I didn’t have my belongings with me. When 9 came around, they still weren’t able to make us a replacement key...

”Staff was great. Handled every request timely. Property was clean but run down. Bathroom door was broken. Shower rod was coming off the wall. ”

”Due to spring training, prices were high. Honestly, it looked like a prison cell more then a hotel. Had basically nothing.. but I needed a bed. So I guess it did that.”

”After paying for the room and going through the online check in at 1:00 AM in the morning…with 6 children ages ranging from 2-11 I was informed the room was not available and Expedia should not have rented it to begin with because the complex is under repair. They did nothing to find us another room and we couldn’t find any motels with vacancy so we ended up driving home instead of checking into a motel.we arrived home at 5:30 AM exhausted and very disappointed. Metro didn’t even offer a...

”Canyon Pool bar and grill didn't open at the time advertised. There is not 2 restaurants on site, only the Canyon Grill, which is at the pool and has limited hours. Prices were quite high too. The room was supposed to have a main kitchen and 2nd bedroom have a small kitchen area, it didn't have any type of kitchen in 2nd bedroom. Master bedroom had 2 tubes of used toothpaste on counter, fork in dishwasher and coffee spill in kitchen sink.Communication to/from property was ignored. I sent emails...