Huoneistohotellit – Phoenix

”Canyon Pool bar and grill didn't open at the time advertised. There is not 2 restaurants on site, only the Canyon Grill, which is at the pool and has limited hours. Prices were quite high too. The room was supposed to have a main kitchen and 2nd bedroom have a small kitchen area, it didn't have any type of kitchen in 2nd bedroom. Master bedroom had 2 tubes of used toothpaste on counter, fork in dishwasher and coffee spill in kitchen sink.Communication to/from property was ignored. I sent emails...

”The property was terrible. The room was dirty. The dishwasher smelled like poop. The room was extremely nasty smelling there were roaches in the room as well. I have never had this experience before. The pictures are not what they are advertised as.”

”Never went to the room never showed up for the room because we couldn't get the reservation squared away prior to arriving they wouldn't approve a credit card that had no problems became very frustrated and just canceled it so why are you asking how to say was when we cancel that they never went did you charge our card if so please let us know and send the photo”

”The bed was small and the orientation (sideways, against the wall, with no headboard) made it awkward to sleep in. My room was missing its TV remote, but management brought me one. Operation of the door lock when leaving was not explained to me, and I actually ended up leaving my room unknowingly unsecured the first time I left it.”

”Washer and dryer were broken but they replaced them the next day. It was inconvenient to change my activity schedule to accommodate this. The restroom sinks did not drain properly and it grossed me out. The pool staff, bar tender, and maintenance man were really friendly and gave excellent customer service. The front desk, not as much. My mother traveled with us and was never able to speak with a manager across all 3 days. ”

”Super clean, close to everything. Appreciated the free shuttle. Great place to stay.”