Chalet't – Playa del Carmen

”It wasn’t what I expected but it’s ok. ”

”They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!”

”Beautiful resort. Suggest having options available for people who have later flights - i.e. more generous late checkout options or at least access to lockers and showers. Candidly, for the cost, the resort had limited things to do aside from sitting by the pool.”

”Excellent stay. Hotel is small which is a huge plus. Felt authentic. Really enjoyed our stay. Rooms could use an update but that did not bother us.”

”Hotel cansado le falta mantenimiento y tienen menos staff del que se requiere ”

”Las habitaciones preciosas, el personal muy amable y atento. Lo único que no me agradó es que el restaurante solo tiene un menú para desayuno y lunch.”

”I never leave reviews but I think it's necessary. My daughter and I were traveling alone and also don't speak spanish unfortunately. There were times where we got ourselves into a pickle and the property owners went so above and beyond to help, it was incredibly meaningful. Ester and Skip were both so kind and generous, it makes this property stand out from any other place we went on our vacation. The Hacienda itself is 5 minutes from Xcaret, so you are so close to the action, but the...