5 ulkouima-allasta, aurinkovarjoja, aurinkotuoleja
Tarkista saatavuus

Arvostelut: Fairmont Mayakoba

5 out of 5
Fairmont Mayakoba
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 732 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 180 kautta 1000 arvostelua" "
Arvosana 6 - OK. 46 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 28 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 14 kautta 1000 arvostelua" "

9,6/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,4/10

Palvelut/mukavuudet

9,4/10

Majoituspaikan kunto ja tilat

9,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Christian

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked that there were many pools and varieties of restaurants. I loved the sushi in the lobby and that each restaurant asked about any allergies or food sensitivities. Great, relaxing vacation spot!
Yöpyi 2 yötä maaliskuussa 2024
Guest Relations Manager vastasi 19.4.2024
Dear Christian,Thank you very much for your visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Loistava

ATSUO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Guest Relations Manager vastasi 8.4.2024
Dear Atsuo,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

4/10 Huono

Pablo

Hyvää: Siisteys
Yöpyi 2 yötä huhtikuussa 2024
Guest Relations Manager vastasi 6.4.2024
Hola Pablo,Muchas gracias por tu reciente visita.Saludos cordiales,Gerente de Guest Relations

4/10 Huono

Wendy Jayne

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
The staff were fantastic and facility is beautiful. However the costs were astounding. So it’s a great place if you don’t mind dropping $12k for one week with a modest amount of food and drinks. We should have gone to Europe and would have spent much less for a better experience. Crazy high prices and it’s isolated so you can’t walk to a convenience store or lower cost restaurant. Despite that, the staff were top notch especially at the restaurant and bar on the ocean.
Yöpyi 6 yötä maaliskuussa 2024
Guest Relations Manager vastasi 2.4.2024
Dear Wendy,Thank you for your recent visit. Thank you for sharing your feedback.Warm regards,Guest Relations Manager

2/10 Hirveä

Farah Z

Matkusti ryhmän kanssa, Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I strongly advise against staying at this hotel. Compared to our stellar experience at Andaz Mayakoba, with its outstanding service and modern facilities, the Fairmont was a letdown. The check-in was cumbersome, and despite advertising as child-friendly, no activities for children were mentioned. The rooms showed wear and tear, and unlike Andaz, offered no complimentary minibar snacks. The resort's vastness could be a plus if not for the long distances and scarce golf carts, making transportation a hassle and often resulting in long waits. We walked most of the time except when going to the beach, which is not close. One evening, we requested a cart to our room because we had shopping bags (and kids) and got push back. La Laguba is disappointing, with subpar guacamole and dry tacos. Wait staff at the beach were understaffed and indifferent. It took several attempts to get someone to help. Fries were cold and soggy. I was told they didn’t do fresh fruit smoothies. The concierge was very unhelpful, when we asked for her to help us get a taxi from town to the hotel, she told us to 'just hail one’. Adding to our frustrations, my husband’s wallet was lost or stolen during a hotel-arranged airport transfer, costing us 2700 MXN. The hotel's lack of assistance was emblematic of our disheartening experience, far below Mayakoba's reputed standard.
Yöpyi 3 yötä maaliskuussa 2024
Guest Relations Manager vastasi 2.4.2024
Dear Farah,Thank you for your recent visit. We regret to know the experience was not as expected. Thank you for sharing your feedback.Warm regards,Guest Relations Manager

8/10 Hyvä

Adam James

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property. Well maintained. Lots of pools on property. We loved riding their bikes throughout the day.. Gym and Spa are both really nice. There are water stations located throughout the hotel where you can refill your water bottle. My only gripe is there’s not one at the reception area. The restaurant situation was the only average part.. Service at restaurants average. Food was good, but pricey given the small portion sizes. You must make restaurant reservations ahead of time during peak season. We were frustrated at the lack of availability. And often times they would say full but there were tons of open tables. Concierge wasn’t great, but the travel center was. You must go see a cenote.
Guest Relations Manager vastasi 1.4.2024
Dear Adam,Thank you for your preference and recent stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

8/10 Hyvä

Raynald, Beaconsfield

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
L’attente pour le concierge est long, devrait avoir 2 concierges pendant l’affuance.
Yöpyi 9 yötä maaliskuussa 2024
Guest Relations Manager vastasi 25.3.2024
Dear Raynald,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back soon.Warm regards,Guest Relations Manager

10/10 Loistava

Madeline

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä maaliskuussa 2024
Guest Relations Manager vastasi 25.3.2024
Dear Madeline,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back soon.Warm regards,Guest Relations Manager

10/10 Loistava

REBECA EDITH, huixquilucan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
El lugar es increíblemente bello
Yöpyi 3 yötä maaliskuussa 2024
Guest Relations Manager vastasi 20.3.2024
Estimada Rebeca,Muchas gracias por su reciente visita y preferencia. Estamos felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Saludos cordiales,Gerente de Guest Relations

10/10 Loistava

kyle

Yöpyi 5 yötä maaliskuussa 2024
Guest Relations Manager vastasi 8.4.2024
Dear Kyle,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Loistava

Claudine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Guest Relations Manager vastasi 15.3.2024
Dear Claudine,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Loistava

Meredith

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Guest Relations Manager vastasi 20.3.2024
Dear Meredith,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back. Sincerely,Guest Relations Manager

10/10 Loistava

Amy Patricia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a wonderful vacation. The accommodations were fantastic and the food was wonderful. Staff is very friendly and they go out of their way to make sure you are well taken care of. I can’t wait to go back!
Yöpyi 3 yötä maaliskuussa 2024
Guest Relations Manager vastasi 15.3.2024
Dear Amy,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Loistava

Andrew Gregory

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic resort with great pools and ideal for families (we are a couple with a 10 year old). Food at the seven restaurants on the property was excellent. Service in most cases was stellar. We stayed in a signature casita room which was very clean, well equipped and lux. Bathrooms are gorgeous and spa like. Nice balcony with view of the canals that run through the property. We will go again. Don't forget to book a boat tour of the brackish canals to see all the amazing wildlife including crocodiles, turtles, birds and fish.
Yöpyi 5 yötä maaliskuussa 2024
Guest Relations Manager vastasi 11.3.2024
Dear Mr. Gregory,Thank you very much for your preference and recent stay.. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you backSincerely,Guest Relations Manager.

10/10 Loistava

sara

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä helmikuussa 2024
Guest Relations Manager vastasi 10.3.2024
Dear Sara,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager

8/10 Hyvä

José de Jesús Ambriz

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Es hermosa
Yöpyi 3 yötä maaliskuussa 2024
Guest Relations Manager vastasi 10.3.2024
Estimado Jose,Muchas gracias por su preferencia y reciente visita. Estamos muy felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Saludos cordiales,Gerente de Guest Relations

10/10 Loistava

Lenise

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
N/a
Yöpyi 4 yötä maaliskuussa 2024
Guest Relations Manager vastasi 10.3.2024
Dear Lenise,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Loistava

Angelo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great expansive property with beautiful amenities. Check-in service can be better and experienced close to an hour delay from check-in time!
Yöpyi 5 yötä helmikuussa 2024
Guest Relations Manager vastasi 8.3.2024
Dear Angelo,Thank you very much for your recent visit and preference. We will improve the check in time. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

8/10 Hyvä

Nicole

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
Guest Relations Manager vastasi 5.3.2024
Dear Nicole,Thank you very much for your recent stay and preference. we are happy to know that you enjoyed the stay.Sincerely,Guest Relations Manager

6/10 OK

James

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
The property has a lot of world class amenities. The spa is top notch. The restaurants are great but way overpriced. The staff is trained to upsell and suggest the priciest options. Not really a hospitality mindset. This comes off as cheap when the property could be so much more for its guests. The Fairmont rooms are way below class. They need a lot of updates for the price. I wouldn't come back.
Yöpyi 4 yötä helmikuussa 2024
Guest Relations Manager vastasi 5.3.2024
Dear James, Thank you very much for your recent stay. We regret to know that the experience was not so good. Thank you for your feedback, we will take actions to improve.Sincerely,Guest Relations Manager

10/10 Loistava

Hector

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
hermosa naturaleza en instalación perfectamente en armonía con todo
Yöpyi 8 yötä helmikuussa 2024
Guest Relations Manager vastasi 3.3.2024
Estimado Sr. Hector,Muchas gracias por su reciente visita y preferencia. Estamos muy felices de saber que disfruto su estancia. Esperamos darle la bienvenida nuevamente.Sinceremente,Gerente de Guest Relations

10/10 Loistava

Veronica

Yöpyi 4 yötä helmikuussa 2024
Guest Relations Manager vastasi 25.3.2024
Estimada Veronica,Muchas gracias por su visita y preferencia. Estamos muy felices de saber que disfutó su estancia. Estaremos encantados de darle la bienvenida nuevamente.Saludos cordiales,Gerente de Guest Relations

8/10 Hyvä

Scott alan

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä helmikuussa 2024
Guest Relations Manager vastasi 25.2.2024
Dear Scott,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you again.Sincerely,Guest Relations Manager

10/10 Loistava

rohit

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä helmikuussa 2024
Guest Relations Manager vastasi 25.2.2024
Dear Rohit,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you again.Sincerely,Guest Relations Manager

8/10 Hyvä

kevin

Hyvää: Siisteys
Yöpyi 3 yötä helmikuussa 2024
Guest Relations Manager vastasi 23.2.2024
Dear Kevin,Thank you very much for your recent visit. We are very happy to know that you enjoyed your stay.Sincerely,Guest Relations Manager

10/10 Loistava

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a beautiful property. Well maintained, lush and green. Our room was comfortable, with nice amenities. The outdoor shower connected to the indoor shower was a treat. Bottled water provided in the room, without extra charge. The staff was friendly and attentive. Quality gym, paddle and tennis courts. I highly recommend this resort.
Yöpyi 4 yötä helmikuussa 2024
Guest Relations Manager vastasi 23.2.2024
Dear Mileva,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay with us. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

4/10 Huono

Adriana

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Poor operations, execution and communication. Hotel is too spread out to be staffed properly. Would ask for things and wouldn’t hear back for several hours or not at all. For a Fairmont brand, expected so much more. Food options limited, bland and mediocre at best.
Yöpyi 5 yötä helmikuussa 2024
Guest Relations Manager vastasi 23.2.2024
Dear Adriana,Thank you very much for your recent visit . We are regret to know that you did not enjoyed the stay, we will take actions to correct this.Sincerely,Guest Relations Manager

10/10 Loistava

Howard

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was amazing. We really enjoyed the way the hotel integrated with the surrounding environment to make you feel like you were staying in a tropical rainforest and not just a resort. That said, the resort was outstanding and the staff extremely friendly and welcoming. Would definitely recommend for anyone looking for a quiet (albeit family friendly) getaway in an exotic but safe location. One suggested improvement would be some common areas aside from restaurants/bars in the event of rainy weather.
Yöpyi 3 yötä helmikuussa 2024
Guest Relations Manager vastasi 20.2.2024
Dear Colin,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager

10/10 Loistava

Colin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
Guest Relations Manager vastasi 20.2.2024
Dear Colin,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager

8/10 Hyvä

Raffy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A
Yöpyi 5 yötä helmikuussa 2024
GuestRelationsManager vastasi 15.2.2024
Dear Mr. Raffy,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

8/10 Hyvä

Patrick

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Dated; not kept up with its peers in the premium segment in the area (Banyan, Rosewood, St Regis)
Yöpyi 3 yötä tammikuussa 2024
GuestRelationsManager vastasi 9.2.2024
Dear Mr. Patrick,Thank you very much for your recent visit and preference. We hope you give us the opportunity to welcome you back.Sincerely,Guest Relations Manager

10/10 Loistava

Ramesh Kumar

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place would love to visit again.
Yöpyi 3 yötä helmikuussa 2024
Guest Relations Manager vastasi 6.2.2024
Dear Mr. Ramesh Kumar,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

8/10 Hyvä

Guillermo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El agua de la alberca es muy fria pero el hotel es muy bueno.
Yöpyi 4 yötä joulukuussa 2023
GuestRelationsManager vastasi 4.2.2024
Estimado Sr. Guillermo,Muchas gracias por su reciente visita, estamos contantos de saber que disfrutó su estancia. Esperamos tener la oportunidad de darle la bienvenida nuevamente.Sinceramente,Guest Relations Manager

10/10 Loistava

Maria Alejandra

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
GuestRelationsManager vastasi 1.2.2024
Estimada Srita. Maria Alejandra,Muchas gracias por su reciente visita, estamos muy felices de saber que disfrutó su estancia con nosotros. Esperamos tener el placer de recibirlo nuevamente.Sinceramente,Gerente de Guest Relations

10/10 Loistava

Jimmie L., jacksonville

It is a little pricey, but well worth the cost. Our butler was right there at every turn, even on her day off!
Yöpyi 12 yötä tammikuussa 2024
GuestRelationsManager vastasi 29.1.2024
Dear M. Jimmie L,Thank you very much for your recent visit. We strive to provide the highest level of service for our guests. Therefore, we are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review and we will share your feedback with the team.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

8/10 Hyvä

Juan Pablo Blum

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
GuestRelationsManager vastasi 29.1.2024
Dear Mr. Juan Pablo Blum,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Loistava

Lena

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Spectacular!
Yöpyi 1 yön tammikuussa 2024
GuestRelationsManager vastasi 25.1.2024
Dear M. Lena,Thank you very much for your recent visit and preference.We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 Loistava

John

Yöpyi 7 yötä tammikuussa 2024
GuestRelationsManager vastasi 15.2.2024
Dear Mr. John,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

10/10 Loistava

Daniel

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
GuestRelationsManager vastasi 20.1.2024
Dear Ms. Daniel,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Warmest regards,Guest Relations Manager

4/10 Huono

Nicholas Hunter

Hyvää: Siisteys ja henkilökunta ja palvelu
Service throughout the resort is A as are many resorts in the area. Overall layout of the resort is a mortal flaw that really cannot be corrected. Most rooms are at least a 15-20 minute walk to the beach and are built on a swamp (which they call canals) With this being the case, the rooms are far removed from the real reason that guests visit....the ocean/beach! Shame on us for not looking at a map prior to but had we realized this we would not have booked. The golf cart transit logistics really take away from a relaxing/enjoyable experience. The overall theme for the resort is to book you in for a reasonable amount and then hit you from all angles for food, beverage, and fee costs. Be prepared for at least $1500-2000 in additional room charges (food, beverage, fees) for a family of four over a 4 night stay. $30 average hamburgers and $18 poolside pina coladas really take away from enjoyable experience. Overall there are many other resorts options that offer far superior experience for less costs. We have visited several other resorts in the area that we have been repeat visitors to....The Fairmont Mayakoba will not be one of them. Sadly, knowing what we know now we regret staying here.
Yöpyi 4 yötä tammikuussa 2024
GuestRelationsManager vastasi 20.1.2024
Dear Mr. hunter,Thank you for your recent visit. We regret to know that the stay was not as expected. We will address your experience with the departments involved. Kind regards,Guest Relations Manager

10/10 Loistava

Amy

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä tammikuussa 2024
GuestRelationsManager vastasi 16.1.2024
Dear M. Amy,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review.We hope to welcome you again at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Loistava

Nazanin

Yöpyi 4 yötä tammikuussa 2024
GuestRelationsManager vastasi 17.1.2024
Dear M. Nazanin,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

8/10 Hyvä

Aristoteles

Yöpyi 5 yötä tammikuussa 2024
GuestRelationsManager vastasi 9.1.2024
Estimado Sr. Aristoteles,Muchas gracias por su reciente visita. Muchas gracias por su preferencia, esperamos nos de nuevamente la oportunidad de recibirlo.Saludos cordiales,Gerente de Guest Relations

6/10 OK

Jorge, Cupertino

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Beautiful property!! The setting and hotel renovations were top notch. However, the service was ver lackluster to say the least especially at the restaurants. Finally, food prices are very high and not justified by the food quality
Yöpyi 4 yötä tammikuussa 2024
GuestRelationsManager vastasi 9.1.2024
Dear Mr. Jorge,Thank you for your recent visit. We regret to know that the stay was not good as expected. Thank you for your feedback, we will take actions to improve the experience of our guests.Sincerely,Guest Relations Manager

10/10 Loistava

Enrique Javier Nadal del

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente !!
Yöpyi 1 yön joulukuussa 2023
GuestRelationsManager vastasi 9.1.2024
Estimado Sr. Nadal,Muchas gracias por su reciente visita, estamos muy felices de saber que disfrutó su estancia con nosotros. Esperamos tener el placer de recibirlo nuevamente.Sinceramente,Gerente de Guest Relations

10/10 Loistava

COURTNEY

Yöpyi 4 yötä joulukuussa 2023
GuestRelationsManager vastasi 29.12.2023
Dear Ms. Courtney,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you soon.Warm regards,Guest Relations Manger

10/10 Loistava

Risa L.

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Gorgeous grounds, fabulous service, beautiful white beaches
Yöpyi 4 yötä joulukuussa 2023
GuestRelationsManager vastasi 26.12.2023
Dear M. Risa L,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us. We strive to provide the highest level of service to create unforgettable moments for our guests. Therefore, we are very happy to hear that you enjoyed our services and facilities. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Loistava

CAROLINA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente instalación y servicio todo muy limpio
Yöpyi 4 yötä joulukuussa 2023
GuestRelationsManager vastasi 26.12.2023
Estimada Srita. Carolina,Muchas gracias por su visita reciente. ¡Nos alegra mucho saber que disfrutó de su experiencia en Fairmont Mayakoba! Gracias por compartir su experiencia. Esperamos darle la bienvenida nuevamente en Fairmont Mayakoba.Sinceramente,Guest Relations Manager

10/10 Loistava

Shaun

Yöpyi 6 yötä joulukuussa 2023
GuestRelationsManager vastasi 26.12.2023
Dear M. Shaun,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Loistava

Jasmine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
GuestRelationsManager vastasi 23.12.2023
Dear Ms. Jasmine,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager