Thank you very much!

Lieber MichaelHerzlichen Dank für Ihre begeisterte Bewertung unseres ARIA Retreats! Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Unsere einzigartige Lage mit atemberaubendem Seeblick bietet wahrhaftig eine unvergessliche Kulisse.Die moderne und großzügig gestaltete Suite sowie das à la carte Frühstück haben Sie offensichtlich sehr geschätzt – eine wunderbare Art, den Tag zu beginnen. Wir sind geehrt zu hören, dass Sie Ihren Aufenthalt im Retreat so sehr genossen haben, dass Sie lieber bei uns geblieben sind. Dies zeigt uns, dass wir Ihre Erwartungen übertroffen haben. Vielen Dank an dieser Stelle für Ihre lobenden Worte, das ganze Team hat sich sehr darüber gefreut! Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen und Ihnen erneut exklusive und erholsame Ferien bieten zu können.Allerbeste Grüsse,

Dear Sean,Thank you so much for taking the time to share your wonderful experience at our hotel, Aria! I am absolutely delighted to hear that you enjoyed your stay with us.Our dedicated Team takes great pride in providing a true 5-star experience to all our guests, and it's heartwarming to know that their efforts made your stay memorable. I am thrilled to know that you found Aria to be the perfect escape where to enjoy some tranquillity.Our SPA CEò experience is designed to offer a truly indulgent and rejuvenating moment, and it's fantastic to hear that it added value to your stay. I'm also happy that you had a delightful dining experience at our tasting restaurant, which we take great pride in.Being part of a larger Resort allows us to provide guests with different amenities while maintaining our commitment to exceptional service and personalized attention.We hope to welcome you back for another unforgettable experience in the future.Best regards,

Thank you!

Dear Marina,I am truly delighted to read your heartwarming review of our hotel! Your kind words bring immense joy to our team and reaffirm our commitment to providing an exceptional experience to all our guests.It's a pleasure to know that you found our hotel to be a little paradise on Lake Lugano, offering tranquility away from the crowds yet conveniently located for exploring the surrounding areas. I'm thrilled that you enjoyed the amazing and spacious rooms, as well as our well-appointed facilities.I'm incredibly touched by your appreciation for our team members—Martina, Michela, Matteo, Tecla, and Serena. They take great pride in their work, and your recognition of their warm, prompt, and friendly service means the world to us.Thank you for considering us a true gem and for recommending our hotel to fellow travelers. We're excited to welcome you and your family back in the future.Warm regards,

Dear Chad,Thank you for your nice review and for choosing ARIA Retreat & SPA.I am glad that you appreciated both our team and the Resort itself. The satisfaction of our guests is our main priority, and reading comments like yours confirms that we are going in the right direction. I would be more than happy to welcome you back to our Retreat very soon.Best regards,

Dear Anonymous,Thank you so much for your wonderful review! I am delighted to hear that you had such a fantastic experience at our ARIA Retreat & SPA.We strive to go above and beyond to make our guests' stay memorable, and we're thrilled that we could exceed your expectations during your 3-night visit with your wife. We take pride in curating the best dining experiences for our guests, and we're glad you enjoyed our culinary offer.We hope to have the pleasure of welcoming you and your wife back in the future for another amazing stay.Best regards,

Thank you for your review!

Thank you!

Dear Daniele,Thank you for sharing your feedback with me. I am sorry to hear that your brief visit did not meet your expectations. However, we would like to address some inaccuracies in your review.Firstly, it is important to note that you booked a non-refundable rate during a peak season period via Expedia. In line with the booking policies clearly outlined on the travel site, you agreed to the cancellation policy at the point that you confirmed your reservation. As such, we are unfortunately unable to offer a full refund for non-refundable bookings.Secondly, after your check-in, you made it clear to us that you wanted to leave. This was not because there was a problem with the hotel, as such, but due to the fact that your girlfriend preferred to stay somewhere 'more Italian'. We understand that personal preferences can change, however it is not always feasible for us to accommodate such requests. We strive to provide the best possible experience for all our guests but cannot guarantee individual preferences.We were made aware that you had booked both our hotel and a partner hotel for the same period. While it is understandable to compare options, it is generally recommended that guests review the available information before making a reservation. This ensures that the chosen hotel aligns with their preferences and requirements.Finally, we regret that you felt the need to intimidate and threaten our staff in an attempt to secure a full refund. Our team members work diligently to provide exceptional service, and we believe in finding fair and reasonable solutions for our guests. However, in this case, our non-refundable policy stands.We appreciate your feedback and will take it into consideration as we continually strive to improve our services. If there is anything else we can assist you with or any further concerns you would like to address, please do not hesitate to reach out to us directly.Thank you for considering our retreat, and we wish you all the best in your future travels.Sincerely,

Dear Alisa,Thank you for your nice review and for choosing ARIA Retreat & SPA.I am delighted that you had a wonderful experience staying at our resort.Thank you for your kind words to our team, who always work with the utmost professionalism and care to offer our guests a magical experience. I will pass on your compliments!We look forward to welcoming you again soon .Kind regards,

Hello DarrylThank you so much for your kind words about our property! We strive to provide our guests with the highest level of hospitality and service, so we are delighted you had an incredible stay.We hope to welcome you back to our property very soon! Raimondo Sartorio, Managing Director

Thank you, Peter!We're so glad to hear that you enjoyed your stay and we appreciate your kind feedback.We look forward to welcoming you back soon!Warm regards

Buongiorno liebe Simone,grazie mille für die tolle Bewertung Ihres Aufenthalts!Wir freuen uns, dass es Ihnen bei uns gefallen hat und keine Wünsche offen geblieben sind - so soll Urlaub sein.Wir uns also schon darauf, Sie bald wieder bei uns begrüssen zu dürfen und senden Ihnen bis dahinherzlichste Grüsse vom Luganersee,Raimondo Sartorio, Managing Director

Thank you!

Thank you !Kind gards,

Dear JOSE,Thank you for reviewing your recent stay at ARIA Retreat & SPA.I am delighted to know that we have met your expectations and that you were able to spend an amazing stay. Our philosophy is to offer an authentic and unforgettable experience, so that everyone can feel at home.Thank you very much for your friendly praise of our team, which I have of course gladly passed on to everyone.We look forward to welcoming you back again.Best regards,

Buongiorno gentile Ezio,Grazie mille per la sua recensione su ARIA Retreat & SPA!Siamo felici di sapere che abbiamo soddisfatto le sue aspettative e che ha potuto trascorrere un'esperienza straordinaria con noi.La nostra filosofia è quella di offrire un'esperienza autentica e indimenticabile e siamo lieti che abbiate trovato tutto ciò di cui avevate bisogno. Siamo onorati che abbiate apprezzato il vostro soggiorno in tutte le sue sfumature, dalle nostre camere e suite arredate con i tessuti e i materiali più pregiati al fascino di questo luogo e dei suoi dintorni, in particolare la splendida vista sul Lago di Lugano.Speriamo di potervi accogliere di nuovo e fino ad allora vi mandiamo un saluto solare dal Lago di Lugano,Cordiali saluti,

Buongiorno dear Doron,Thank you for your review of ARIA Retreat & SPA and your support!I am delighted to know that we have met your expectations and that you were able to spend an amazing experience with us.Our philosophy is to offer an authentic and unforgettable experience and I am glad that you found everything you needed. It is great that we have also been able to impress you with our service and professional, detail-oriented team: I will be sure to pass on your kind words to our great team.We look forward to welcoming you back next time.Warmest regards,

Buongiorno liebe Anja,vielen Dank für Ihre wunderbare Bewertung! Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen.Mit freundlichen Grüssen,

Dear Ms. McDonald, firstly let me thank you once more for having chosen ARIA Retreat & SPA for your stay.Hosting you has been a great pleasure for all the staff members and we all look forward to welcoming you once more in our hotel, remembering your kind words of appreciation at the departure.With valued memories of your enthusiasm for our hotel, we all are sad and surprised learning that your staying has been spoiled by the presence of children at dinner.Having not received any mention of this problem during your long stay we have not been in position to avoid any disturbance to your experience at one of our restaurants, we would had been glad to offer a more quiet and separated table.For future staying we will happily be able to offer great gastronomic experiences in one of our restaurants, two of which are dedicated only to adults.Indeed one of our major source of pride is to have the possibility to offer choices oriented to the families and others ideal for romantic and exclusive dinner, in a wide range of locations.Please be assured that we consider any positive criticism from your side with great respect, in order to constantly improve the quality of our service. We all sincerely hope to have the honour to meet you once more at ARIA Retreat & SPA,Best Regards

Thank you very much!

Dear Sujata,Thank you for reviewing ARIA Retreat & SPA.I am delighted to know that we have met your expectations and that you were able to spend an amazing stay. Our philosophy is to offer an authentic and unforgettable experience, so that everyone can feel at home.Thank you very much for your friendly praise of our team, which I have of course gladly passed on to everyone. We look forward to welcoming you back again.Best regards,

Buongiorno dear Paul,Thank you very much for your wonderful review!We look forward to your next visit with us and until then we send you sunny greetings from Lake Lugano.

Dear Melanie,Thank you very much for your time and your detailed review. I am delighted that you enjoyed your stay here at ARIA Retreat & SPA. It is nice to hear that you enjoyed the exquisite suite, the charming location and of course the magnificent view of Lake Lugano as well as the bright suites and the SPA CEò.Our philosophy is to offer an authentic and unforgettable experience and I am glad that you found everything you needed to make it a truly special and relaxing retreat.We hope to welcome you back soon!

Buongiorno chère Claire,Merci beaucoup pour votre très beau commentaire et d'avoir choisi Aria Retreat & SPA!C'était un plaisir de vous avoir comme invité et je suis heureux de lire que vous avez passé un agréable séjour parmi nous, de la vue magnifique sur le lac de Lugano au notre luxueux CEò SPA. Je vous remercie également pour tous vos bons mots à propos des membres de notre équipe professionnelle, je n'hésiterai pas à les partager avec tout le monde.Nous espérons vous accueillir à nouveau bientôt !

Dear Eugenio, Thank you for taking the time to review your recent experience at ARIA Retreat & SPA! I´m delighted to know that you had a wonderful stay with us. Our philosophy is to offer an authentic and unforgettable experience, so that everyone can feel at home. It is nice to hear that you enjoyed our bright and elegant suites, the professionalism and friendliness of our staff and the dining experience at our gourmet restaurant "La Musa & Rooftop Terrace." Our guests will also have access to the services of the nearby four-star superior Resort Parco San Marco, such as the large private beach where you can spend a relaxing day on the shores of Lake Lugano. We look forward to welcoming you back next time. Warmest regards,

Dear Jonathan, Thank you for your feedback! We hope to welcome you back again soon.

Dear Alan, Thank you for your feedback! We hope to welcome you again.

Dear Abdal Kader, Thank you for your review of your recent experience at the ARIA Retreat & SPA. I am pleased to read that you had a wonderful stay with us. It is wonderful to hear that you enjoyed the exclusive ambience and of course the magnificent view of Lake Lugano. Thank you also for your kind words, it is always nice to read such great reviews like yours! With this in mind, we are already very much looking forward to your next visit and until then we send you sunny greetings from Lake Lugano,

Dear Heather, thank you for your kind review of your recent stay at ARIA Retreat & SPA. I am very pleased to read that you had a wonderful stay at our retreat. It is nice to hear that you enjoyed the charming location and of course the magnificent view of Lake Lugano from all areas as well as the facilities and services we offer. We very much look forward to welcoming you back soon and until then we send you sunny greetings from the enchanting Lago di Lugano,

Dear Ammar, Thank you for taking the time to share your recent experience at ARIA Retreat & SPA. I truly appreciate your kind words and that your stay was 'exceptional in every way'. We look forward to welcoming you back again!

Dear Jim, Thank you for your feedback! We hope to welcome you again.

Dear Casper, Thank you for your positive feedback. We look forward to welcoming you back again! Best regards,

Dear Daniele, Thank you for reviewing ARIA Retreat & SPA! I truly appreciate your kind word. We hope to welcome you back again Warm Regards,

Buongiorno caro Leonardo, Grazie per il suo feedback!

Buongiorno cara Francoise, grazie del suo commento e per aver scelto ARIA Retreat & SPA! Sperando di riaverla presto come ospite la saluto cordialmente.

Dear Anonymous, Thank you for your lovely words and for choosing ARIA Retreat & SPA! I am very pleased to hear you appreciated everything about your stay. We look forward to welcoming you back again! Best Regards,

Thank you!

Grazie mille!

Buongiorno dear Adrian A, thank you for your kind review of your recent stay at ARIA Retreat & SPA. I am very pleased to read that you had a wonderful stay at our retreat. It is nice to hear that you enjoyed the charming location and of course the magnificent view of Lake Lugano from all areas as well as the facilities and services we offer. We very much look forward to welcoming you back soon and until then we send you sunny greetings from the enchanting Lago di Lugano,