Dear traveler, Thank you for visiting our hotel and for sharing your feedback . We look forward to seeing you soon at Hotel Rio Malecon. Warm regards

Dear Mr. Jose, thank you for your feedback, and we apologize for the inconvenience. Upon receiving your review, we promptly checked the penthouse's central air conditioner and confirmed that everything is in working order. We also reviewed the reports from your stay and did not find any issues. When you arrived, the front desk clerk should have informed you that all the room doors have sensors. Therefore, the air conditioning does not work as usual if any window or door is open. To improve our service, could you please confirm if the front desk clerk mentioned this to you? Thank you, and we hope this incident does not damage your perception of the quality of our services. We would appreciate the opportunity to host you once again. Best regards,

Estimado Sr. Villegas; Muchas gracias por su calificación, esto nos indica que fue grata la estancia con nosotros en su casa Hotel Rio Malecon. Por favor esperamos darles una calurosa bienvenida de nuevo en el puerto.Saludos cordiales!

Thank you so much Miss. Arndt for your goods comments about our staff and location, for visit us and rate us, we are grateful. And yes! we are in the beautiful downtown of Puerto Vallarta. We hope to server you in the future. Best regards!

Gracias Srita. Cinthia Janet por tomarse unos minutos por aqui y, dejarnos su puntuacion a nuestros servicios y desde luego, sus comentearios. La esperamos de regreso pronto!

Thank you for choosing our establishment Mr. Rain and for your recent visit. Thank you for sharing your feedback with us we appreciate it and will taken note of your points. We are delighted to hear that you enjoyed your stay with us in your home in PV. Please! Come back soon, best regards!

Dear Mr. Firth,Thank you for your review, we really appreciate your recent visit, and we are very happy to know that you enjoyed your stay with us and we hope to welcoming you back to your home in Puerto Vallarta, once again, thanks for your preference.Best regards!

Thank you so much Mrs. Clark for your recently visited, We are very happy to know that you enjoyed your stay with us once again in Puerto Vallarta. Please, come back soon! Best regards!

Thank you for your score Miss. Ortiz. We appreciate your feedback and hope to see you again soon in home. Best regard!

Thank you for choosing our establishment Mr. Roper and for your recent visit. We are delighted to hear that you enjoyed your stay with us in your home in PV. Please! Come back soon, best regards!

Muchas gracias Srita. Sánchez por su puntuación y reciente visita, estamos feliz de que la haya pasado bien con nosotros. Por favor esperamos tenerla de nuevo de visita en nuestro bello puerto. Saludos cordiales!

Dear Ms. Barb, thank you for your score. We are delighted you have had a good time with us. Thank you and I am looking forward to seeing you soon! Best regards,

Dear Ms. Lauren, thank you for your feedback. Please, come back soon! Best regards,

Estimado Sr Aguirre, muchas gracias por su visita y sus comentarios. Estos nos ayuda a crecer, esperamos tener la oportunidad de servirle de nuevo. Por favor, vuelva pronto. Saludos cordiales.

Dear Mr. Yash, we appreciate your recent visit and apologize for any inconvenience you may have experienced during your stay with us. We provide several payment options; however, we regret to inform you that we no longer accept Amexco credit cards due to high commission charges. We apologize for any confusion caused during the check-in process. You arrived early, and your name did not match the reservation. Therefore, we had to verify your booking, which only took a few minutes. We appreciate your patience. We also apologize for requesting payment in advance, as we do with all visitors.We understand that some night-shift employees may not be fluent in English. Eduardo attempted to explain to you that as a family-oriented establishment, we do not allow different visitors every night, even if you cover the fee for extra passengers. This policy is for the safety and security of all our guests, including you. Thank you and we appreciate your feedback. Best regards,

Thank you so much Mr .Trinka for sharing part of our history and as you mention it we are part of it. We are grateful to your score and your recent visit, we hope to welcoming you back to your home in Puerto Vallarta. Once again thank you. Best regards!

Dear Mr. Andrew, Thank you for sharing your feedback with us. Upon receiving your comments on regards our customer care, we checked our webcam and found that we provided our usual and excellent service. On the other hand, we apologize for the misunderstanding and would like to address your concerns. Based on your comments, we understand that you meant that our TVs do not support conventional programming. We want to clarify that we do not promote cable or any similar services on our units or TVs. Please note that this information is available through your travel agency and we had already provided you with this information during your check-in. We kindly request that you access the TV content on our TVs through your accounts, such as Netflix, YouTube, and Facebook. Thank you again, and we apologize for any inconvenience caused. Best regards,

Thank you, Mr. Scott, for your feedback. We appreciate it and have taken note of your concerns regarding humility. "It is very common due to the tropical weather." We apologize for any inconvenience caused and would like to assure you that we have verified the issue and taken the necessary steps to address it. Regarding your request for a small refrigerator, coffee maker, and microwave, we recommend booking a kitchenette unit for your next stay. This will provide you with the necessary amenities to make your stay more comfortable. Thank you again for choosing to stay with us and we hope to have the opportunity to serve you better in the future. Best regards,

Dear visitor: Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. We hope to welcoming you back in the future at home in PV. Best regards!

Thank you so much Mr. Brenmer for your recen visited, We are very happy to know that you enjoyit your stay with us once in Puerto Vallarta. Thank you so much for feedback and we look forward to welcoming you back to your home in Rio Malecon. Warm regards!

Dear Mrs. Doucette,Thank you for your review and we really appreciate your recent visit, Once again, thank you for your preference. We hope to welcoming you back to your home in Puerto Vallarta.

Dear Mr. Gordon, we appreciate your recent visit. We'd like to address the misunderstanding that occurred recently. We assure you that we never make double charges and take great care to ensure that our billing is accurate and transparent.As we explained to you when you arrived, the charges for your stay were made by the hotel and not your travel agency. This is our current billing method, which we have adopted for improved efficiency and convenience. We understand that this may have caused some confusion, as we previously used both methods of payment (Expedia pay and hotel collect).Please let us know if you have any further questions or concerns. We remain committed to providing you with the best possible service and look forward to your next visit. Sincerely,

Thank you for your review, Mr. Vladimir. We are delighted to hear that you had a great time with us. Please visit us again soon! Best regards

Thank you Mr. Guist for taking the time to share your experience with us. We greatly appreciate your feedback and we are glad to know that you have had a good time with us we share your comments with Rouss and she are really happy to redeem we hope to have the opportunity to give you the most cordial welcome once again in the future. Please...come back soon!

Thank you so much Mr. Brenmer for taking the time to share your experience with us. We greatly appreciate your feedback and we are glad to know that you have had a good time with us in Rio Malecon. Once again thank you for help us and we look forward to welcoming you back to your home in Puerto Vallarta. But now enjoy your stay in Melaque. Warm regards!

Thank you so much Miss. Russo for taking the time to share your experience with us. We greatly appreciate your feedback and we are glad to know that you have had a good time with us en Rio Malecon. We look forward to welcoming you back to your home in Puerto Vallarta. Warm regards!

Thank you Mr. Johnson for taking the time to share your experience with us. We greatly appreciate your feedback and we are glad to know that you have had a good time in your home Rio Malecon. Please, we hope to have the opportunity to server you again. Best regards!

Dear Ms. Sharon, Thank you for choosing to stay with us, and we appreciate your feedback. We regret any confusion you may have experienced with the air-conditioner during your stay. We would like to clarify that the air-conditioner in your room has an independent switch located beside your bed, which serves as the thermostat. You do not need to insert the card into the wall to operate it.We apologize for any inconvenience concerning the hot water, but we were unable to address it promptly as you did not report it to us.We would like to inform you that the room you booked was a basic room without kitchenette facilities. However, we recommend that you book a deluxe room with kitchenette facilities for your next visit.Thank you for bringing these matters to our attention. We hope to have the pleasure of serving you again in the future. Best regards,

Dear visitor: Thank you for your preference and taking the time to write your feedback and comments, that way we know on what we need to work on. We hope to have the opportunity to serve you once again in the future. Warm regards!

Thank you Mrs Koch! for your feedback we appreciate the time you took to give us your review and we hope to have the opportunity to have you as our guest once again in the future. Best regards!

Dear visitor! Thank you for taking the time to share your experience with us. We are happy to know that you enjoyed your stay. We look forward to welcoming you back to Hotel Rio Malecon in Puerto Vallarta soon. Best regards!

Thank you Mr. Bettes!We really appreciate your feedback. It help us to improve our services.Please, do not forget to come back soon! Best regards,

Thank you Mrs. Shonerd for taking a few minutes and rate us. We are very happy to know that you enjoy your stay with us in Puerto Vallarta. We look forward to welcoming you back to your home in Rio Malecon.Best regards!

Thank you Mrs Marks for taking your time and rate us, we are happy to know that you enjoy your stay with us.Please coming back soon. Warm regards!

Dear Ms. Navik, we appreciate your feedback. It always helps us to improve our services. We do apologize for the inconvenience you mentioned, and as soon as we received your comments, we shared them with the maintenance and housekeeping teams to take action on it. It was a shame that you did not report it on time to provide you with another room alternative. For us, the comfort of our visitors is a priority. Thank you, and we hope this incident does not damage the perception of our services. Best regards,

Good morning from paradise Mr. Roohollah! Thank you for rating us and for your feedback. We apologize for this misunderstanding. As you purchased, you have had the room that you booked with us. We're sorry if you didn't read the details of the studio and the type of bed it has. Unfortunately, no extra bed is available, and an extra mattress, as you suggested, is not up to our standards. With regards to the deposit for extra towels, this policy is for all our guests who ask for these additional services. Best regards,

Thank you for your recent visit and your feedback. It always helps us to improve our services. Regarding the noise from the main road that you mentioned, we would like to inform you that all our units have double windows, which means that it is not noisy. However, some people are very sensitive to noise. We are saddened that you did not report it during your stay, as we could have provided you with an alternative room. Ensuring the satisfaction of all our guests is a priority for us. Once again, thank you, and we hope to see you back soon. Best regards,

Thank you Mr. Papich for taking the time to share your experience with us. We greatly appreciate your feedback and we are glad to know that you have had a good time with us . We look forward to welcoming you back to your home in Puerto Vallarta.Best regards!

Thank you Mr. Picher for rate us, will use it to improve our services. We hope to have the opportunity to welcome you back in the future. Best regards!

Dear Marcy,Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and we are glad to know that you have had a good time with us . We look forward to welcoming you back to your home in Puerto Vallarta.Best regards!

Dear visitor! Thank you for taking a time and left your comments, they always help us to improve our services. Regarding the lack of an elevator, we are a antique property it's not possible to have one. But, we would like to clarify that this information is disclosed in all the places where we promote our services, we do apologize for the inconvenience.Once again, thank you for your feedback. We hope to have the opportunity to welcome soon. Warm regards!

Thank you Mr. Hendren, we really appreciate your feedback. It help us to improve our services. We hope to have the opportunity to welcome soon.Best regards!

Hi Mr. Gendron!We would like to thank you for taking the time to rate our services. As per our records, we did not receive any complaint from your room during your stay. But, we apologize for any inconvenience.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards!

Thank you Mr. Zimmerman for your feedback , it always help us to improve our services. We appreciate the time you took to give us your review and we hope to have the opportunity to have you as our guest once again. Best regards!

Thank you Mr. Dunn for taking a few minutes and rate us. We are very happy to know that you enjoy your stay with us. Please, come back soon! Best regards!

thank you for your prefrence and taking the time to write your feedback and comments that way we know on what we need to work on we hope to see you very soon once again

Dear guest,We appreciate the time you took to give us your review. Regarding your bad experience, we are working on the opportunity points, sorry for the inconvenience, and we hope can serve you again in the future.Warm regards.

Buenas tardes estimado Sr López.Gracias por tomarse el tiempo y compartir su experiencia con nosotros. Lamentamos mucho la confusión señalada sobre el tema de las habitaciones, ya que es una realidad que no podemos apartar específicamente cierto número de unidad, pero la categoría reservada si fue entregada. Respecto al tema de las políticas, siempre debemos cumplirlas ya que estas nos dan la garantía del servicio que brindamos.Ojala que este incidente no opaque el servicio brindado en su estadía y así pueda volver a acompañarnos en una próxima visita al puerto.Saludos cordiales!

We do apologize for the misunderstanding Mrs. Keith . We thought too that everything was clear when we talking with you. It is a shame that you have not contacted your travel agency as we suggested so that they have clarified your doubts and confirmed what we were informing you. As we mentioned before, we are a serious company and we never charge any amounts that are not appropriate. Once again we do apologize and we looking forward to see you soon. Best regards,

Dear Mr. Roberto, thank you for rate is. On regard your review, we would like to mentioned you that all our rooms has a special double glasess to avoit the noisy, however some people are very sensitive to it. We are so sad do not recieip your report on time in order to offer you another room alternative. As remark, the comfort of our guests are priority. Once again thank you and see you soon! Best regards,