Ulkouima-allas avoinna 9.00–21.00, aurinkovarjoja, aurinkotuoleja
Tarkista saatavuus

Arvostelut: Pinnacle Resorts 220

4 out of 5
Pinnacle Resorts 220
Pulpito 220, Puerto Vallarta, JAL

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 641 kautta 884 arvostelua" "
Arvosana 8 - Hyvä. 158 kautta 884 arvostelua" "
Arvosana 6 - OK. 41 kautta 884 arvostelua" "
Arvosana 4 - Huono. 23 kautta 884 arvostelua" "
Arvosana 2 - Hirveä. 21 kautta 884 arvostelua" "

9,6/10

Siisteys

9,2/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,6/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Sharon

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was lovely met our needs . Pool fabulous but it had a lot of rules . Could not bring your own refreshments or food . At a condo I would have thought I could . The walk is exhausting even with the little funicular up the steep part . Staff were always friendly and accommodating as best as they could . Check in was in a separate building, from the pinnacle I was staying at . Over all we did enjoy our stay . Glad we had a car .
Yöpyi 10 yötä huhtikuussa 2024
-Pinnacle Reservations. vastasi 6.5.2024
Hello Sharon, thank you for your feedback as it only helps to improve. We are happy to hear that you liked the property and we hope to welcome you back in the future!

10/10 Loistava

Achilles

Hyvää: Palvelut/mukavuudet
great staff, nice property, wonderful location.
Yöpyi 4 yötä huhtikuussa 2024
-Pinnacle Reservations. vastasi 29.4.2024
Thank you for choosing Pinnacle Resorts for your stay in Puerto Vallarta, we hope to welcome you back in the future!

8/10 Hyvä

James

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The only downside to this property is the shared roof space that anyone can use, it’s a popular meeting spot so it was always full with no seating for the pool even though we were staying there. Property is very nice and updated with a friendly and attentive staff. I wouldn’t hesitate staying here again
Yöpyi 7 yötä maaliskuussa 2024
Pinnacle Reservations vastasi 15.4.2024
Hello Mr. James,Thank you for your feedback as it only helps to improve. We will share your comments to work on them.

10/10 Loistava

Yosel

Hyvää: Siisteys
Yöpyi 2 yötä maaliskuussa 2024
Pinnacle Reservations vastasi 10.4.2024
It is good to know that you enjoyed your stay. We look forward to welcoming you back soon!

6/10 OK

Todd

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Ive stayed here before. It's gone down hill. A\C doesn't work. Our room was incredibly noisy.
Yöpyi 4 yötä maaliskuussa 2024
Pinnacle Reservations vastasi 2.4.2024
Thank you for your comment. It is very important to us to renovate our units constantly. We will pass along your comments and maintenance team will help you with your A/C right away.

8/10 Hyvä

donald

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful room with great view
Yöpyi 6 yötä helmikuussa 2024
Pinnacle Reservations vastasi 4.3.2024
Thank you for your feedback. We are happy that your stay was positive!

10/10 Loistava

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were friendly and the location to the Romantic Zone was excellent.
Yöpyi 14 yötä helmikuussa 2024
Pinnacle Reservations vastasi 28.2.2024
Thank you for your comments! It is good to know that we had a great stay!

10/10 Loistava

matthew

Yöpyi 1 yön helmikuussa 2024
Pinnacle Reservations vastasi 28.2.2024
Thank you for your comments! It is good to know that you had a great stay

8/10 Hyvä

Susan

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Rooftop was perfect
Yöpyi 2 yötä helmikuussa 2024
Pinnacle Reservations vastasi 28.2.2024
We appreciate your comments!

10/10 Loistava

Kevin, Chicago

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Pinnacle Reservations vastasi 28.2.2024
It is great that you had a good experience! We wish to give you a warm welcome soon!

2/10 Hirveä

Orlando

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The trip turn out to be very disappointing. Not to put the total blame on Pinnacle, but using their VIP service it got intercepted by a time share scan artist. They need to protect their customers a little better at the airport. Also I order a few things for the room and no one responded to the request. The next responses was for the transfer and mini bar service. Needless to say when I check in they had both request, so I paid double. The mini bar and the original request. Mexico is just full of scam artist, be very cautious when visiting.
Yöpyi 2 yötä tammikuussa 2024
Pinnacle Reservations vastasi 28.2.2024
Orlando, we appreciate your comments. Please note that while we arrange the transportation service for you to have a great experience, it is not a service we provide. We offer luxury vacation rentals.

10/10 Loistava

mark, chicago

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a and amazing modern condo in a cop location immaculately kept with five star service by all the staff a shout out goes to the front desk clerk who actually got a hold of the taxi cab that I left my phone in who is trying to hack it, and they convinced him to bring it back. We’ve already booked next year.
Yöpyi 5 yötä tammikuussa 2024
Pinnacle Reservations vastasi 3.2.2024
Mark, We are happy to hear that your stay was positive. Thank you for your nice comments. We look forward to welcoming you back!

10/10 Loistava

Maria Aurora

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice people great service , Daniel Escamilla was one of the person who really helped us out an make our vacations more enjoyable guiding us through our stay in the resort and making sure everyone was able to provide the best for us, house kipper, taxis when we needed to go places and always with a great attitude. Thank you
Yöpyi 11 yötä joulukuussa 2023
Pinncle Reservations vastasi 3.2.2024
Maria, Thank you for your nice comments. We are happy to hear that you enjoyed your stay with us!

4/10 Huono

Tony

Huonoa: Huoneen mukavuus
Getting tired
The property is getting tired. Cracked tiles in the shower and both the pool towels and the room towels are ripped, stained and old.
Yöpyi 3 yötä tammikuussa 2024
Pinnacle Reservations vastasi 3.2.2024
Mr. Tony, Thank you for your comments and feedback as it helps us to improve, we will work on these details to improve our guests' experience!

10/10 Loistava

Yosel

Matkusti ryhmän kanssa
Yöpyi 2 yötä joulukuussa 2023
Pinnacle Reservations vastasi 25.1.2024
Thank you for the 5/5!!

10/10 Loistava

Robert

Hyvää: Siisteys ja huoneen mukavuus
Great place to say
It is a great place to stay. Beautiful views and nice updated rooms. Great internet service. Comfortable bed.
Yöpyi 2 yötä tammikuussa 2024
Pinnacle Reservations vastasi 25.1.2024
Robert, thank you for taking the time to write your comments! We appreciate it and we look forward to welcoming you back!

10/10 Loistava

Kristopher

Hyvää: Siisteys ja huoneen mukavuus
Incredible property and staff!!
Yöpyi 6 yötä tammikuussa 2024
Pinnacle Reservations vastasi 25.1.2024
Kristopher!! Thank you for your comments and for choosing Pinnacle Resorts for your stay in Puerto Vallarta

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Great place. I would not recommend using the VIP transportation from the airport to the Pinnacle. They were 2 hours late and no chargers were removed. We took a taxi back for half the cost and on time. The place was great otherwise. Highly recommend staying here.
Yöpyi 5 yötä tammikuussa 2024
Pinnacle Reservations vastasi 25.1.2024
Thank you for your feedback, we will review the situation with the VIP Transportation Service. We apologize for any inconvenience this may have caused. Thank you for your recommendation,

10/10 Loistava

Todd Michael

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä joulukuussa 2023
Pinnacle Reservations vastasi 3.2.2024
Thank you!!

10/10 Loistava

Alejandro

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
La piscina nos encanto, agua caliente, esta de 10
Yöpyi 5 yötä joulukuussa 2023
Pinnacle Reservations vastasi 25.1.2024
Alejandro, agradecemos el tiempo que se tomó para escribir sus comentarios. Esperamos recibirlo nuevamente en Pinnacle Resorts!

8/10 Hyvä

Michael

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Nice place, good amenities
It’s a nice property located on top of the hill. The apartment was well equipped with a full kitchen and the utensils you want/need. Had a full gym and rooftop pool too, which is nice.
Yöpyi 2 yötä joulukuussa 2023
Pinnacle Reservations vastasi 25.1.2024
Michael, thank you for your nice comments. We are happy to hear that you liked the property!

10/10 Loistava

Cory, Austin

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We’ve stayed at Pinnacle before and will continue to return. The location is excellent for the beach and exploring Zona Romantica. The staff is consistently friendly and helpful.
Yöpyi 7 yötä joulukuussa 2023
Pinnacle Reservations vastasi 25.1.2024
Cory thank you for your nice comments! It is very important to us! We are happy to welcome you every time!

10/10 Loistava

Valerie

Amazing place and perfectly located. First class.
Yöpyi 5 yötä joulukuussa 2023
Pinnacle Reservations vastasi 25.1.2024
Thank you for your comments!!

10/10 Loistava

Hilary

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Lots of fun and very relaxing
Yöpyi 7 yötä joulukuussa 2023
Pinnacle Reservations vastasi 25.1.2024
Hilary, we are happy to hear that you had fun, thank you for your comments! We look forward to your return!

10/10 Loistava

Mario

Hyvää: Siisteys ja huoneen mukavuus
Everything was amazing ans perfect.i will comme back again!
Yöpyi 4 yötä joulukuussa 2023
Pinnacle Reservations vastasi 25.1.2024
We are happy to hear your comments!! We look forward to welcoming you back Mario!

10/10 Loistava

Neil

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a great and affordable location!!! It has an infinity pool at the top of the building and it overlooks everything. It adds to the relaxation and serenity you expect from a vacation.
Pinncle Reservations vastasi 25.1.2024
We are so happy to hear your comments and that you liked the properties. We will be happy to welcome you back anytime soon!

8/10 Hyvä

KAZUHIRO

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pinnacle Reservations vastasi 28.2.2024
Thank you for your comments

4/10 Huono

Haifeng

Hyvää: Siisteys ja huoneen mukavuus
Unusual refund policy requiring request 60d ahead
Pros: great service stuff people. Nice rooftop pool and bar. Cons: refund needs to request ahead of 60 days. That's too long. I didn't pay attention such an unusual refundable period and requested before 50 days. The admin team didn't help me.
Yöpyi 4 yötä marraskuussa 2023
Pinncle Reservations vastasi 25.1.2024
Thank you for your feedback as it only helps us to improve. We are happy to hear that you liked the property!

10/10 Loistava

Paul

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quick check in - and held our luggage while we were swimming
Yöpyi 1 yön marraskuussa 2023
Pinncle Reservations vastasi 2.12.2023
Thank you for your feedback! We are happy that you enjoyed your stay!

10/10 Loistava

Jurgen, Plano

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is a really great place. Rooftop pool is awesome
Yöpyi 6 yötä marraskuussa 2023
Pinncle Reservations vastasi 2.12.2023
We are happy that you enjoyed our facilities! We look forward to welcoming you back

10/10 Loistava

Douglas

Yöpyi 3 yötä marraskuussa 2023
Pinncle Reservations vastasi 2.12.2023
We are happy that you had a great stay!!

10/10 Loistava

Anthony

Hyvää: Siisteys ja huoneen mukavuus
Time Out in Puerto Vallarta
This may be my 5th time staying at this hotel property and definitely a super comfortable place with superb staff. The utmost courteous personnel all around and the room/apartment was terrific. Great location, nice infinity pool on the top floor with bar and beverage services. I’ve no doubt I’ll be back again!
Yöpyi 3 yötä lokakuussa 2023
Pinnacle Reservations vastasi 13.10.2023
Thank you for your feedback! It is very important to us to hear about our guest's experience. We look forward to welcoming you back to Pinnacle Resorts!

8/10 Hyvä

Rex

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I would recommend staying in a unit with an ocean view. I stayed on the side with the Mountain View. There is a very busy road on that side and it was very loud even four stories up.
Yöpyi 7 yötä syyskuussa 2023
Pinncle Reservations vastasi 13.10.2023
Rex! We would love to welcome you to our ocean-view units anytime soon!

2/10 Hirveä

Peter

Matkusti perheen kanssa
Huonoa: Huoneen mukavuus
Yöpyi 4 yötä elokuussa 2023
Pinnacle Resorts vastasi 31.8.2023
Dear Peter,Thank you very much for your review, thank you for choosing Pinnacle 220. We hope to receive you again soon.

2/10 Hirveä

Robert, Palm Springs

Matkusti ryhmän kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The communication is terrible. I had a medical emergency and had to leave a day early and the hotel did absolutely nothing to accommodate my early departure. They didn’t offer any sort of credit for a future stay, or offer a refund. I asked the front desk to have a manager call me, they told me the manager started at 1 pm, and I never heard a word whatsoever. Beyond the credit, the hotel is outdated and has old interior motif, shower valve handle comes off when you move it and then you need to try and align it back up just so to reinsert the handle, moldy grout, and towels that smell like bleach, that are rough and worn. There are so many other, newer hotels nearby, and I will never stay at the Pinnacle again. Ultimately, they lost me as a customer because of their inability to communicate and their unwillingness to show empathy. Tisk Tisk!
Yöpyi 4 yötä elokuussa 2023
General Manager vastasi 5.9.2023
Dear Robert,We regret the inconvenience caused during your visit. We look forward to receiving you again in the near future and changing your experience.

10/10 Loistava

Juan Jose

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Amazing spot
General Manager vastasi 5.9.2023
Dear Juan Jose, Thank you for choosing Pinnacle Resorts.

10/10 Loistava

Mario

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great It was perfect
Yöpyi 1 yön elokuussa 2023
Pinnacle Resorts vastasi 31.8.2023
Dear Mario,Thank you very much for your review, thank you for choosing Pinnacle 220. We hope to receive you again soon.

10/10 Loistava

Ian Pablo

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelentes instalaciones, ubicacion, atencion y servicio. Hotel moderno, amplio muy bien ubicado.
Yöpyi 3 yötä elokuussa 2023
Pinnacle Resorts vastasi 17.8.2023
Estimado Ian Pablo,Muchas gracias por elegir Pinnacle Resorts. Nos alegra mucho saber que su estancia ha sido de su total agrado. Esperamos poder recibirlo de nuevo en un futuro cercano.

6/10 OK

Jason

Matkusti ryhmän kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Definitely do NOT recommend the 2 bedroom townhouse room category. You feel like you’re in a basement with no view behind a wall and a fence. Was forced to upgrade to a suite.
Yöpyi 7 yötä heinäkuussa 2023
General Manager vastasi 25.7.2023
Dear Jason, First, we would like to thank you for taking the time to share your experience with us. We are very sorry that our Loft has not been of your total pleasure, we hope to be able to make your next visit with us.

10/10 Loistava

Nicole

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Would go back in a heartbeat!
Wonderful vacation—the hotel/apartments are in a great location and the views are incredible. Great pool and wonderful housekeeping. Thank you Esmeralda!
Yöpyi 6 yötä kesäkuussa 2023
Pinnacle Resorts vastasi 6.7.2023
Thank you so much for staying at Pinnacle Resorts. We appreciate your feedback and hope to have you back in the future!

6/10 OK

Olivia

Matkusti perheen kanssa
Huonoa: Siisteys ja palvelut/mukavuudet
There is no VIP treatment for this property outside getting a $7 bottle of wine. The location can't be beaten but our room was filthy with copious amounts of dust. You are paying top dollar to stay in the Romantic Zone. The rooftop bar tends to be frequented by non-guests who are not there for the most appropriate reasons. Even my father-in-law who is 85 had this experience. The property needs to be maintained better for the prices. They are extremely strict about check-in and check-out. All in all, it's OK. It's not an amazing experience but it's located to great restaurants and shopping. By booking through my fav third party travel website, you are not given the best room or the room that you thought that you had booked. That happened previously. Now, I don't even book a room with a view. It minimizes any possibilities of conflicts with the front desk over the room that you thought that you were getting.
Yöpyi 5 yötä kesäkuussa 2023
General Manager vastasi 27.6.2023
Dear Olivia, Thank you for sharing your feedback about your recent stay at our property. We appreciate your input as it helps us identify areas where we can improve our services.We apologize for any inconvenience you experienced during your stay. We take cleanliness very seriously, and it is disappointing to hear that your room was not up to our usual standards. We have shared your concerns with our housekeeping team to ensure such oversights do not happen again in the future. Maintaining a clean and comfortable environment for our guests is of utmost importance to us.We appreciate your positive note about our location and its proximity to great restaurants and shopping. We continually strive to improve our property to provide a truly amazing experience for our guests.Once again, we apologize for any shortcomings you encountered during your stay. We value your feedback and will take it into account as we make ongoing improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 Loistava

Timothy

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2023
General Manager vastasi 30.5.2023
Dear Timothy, Thank you for choosing Pinnacle Resorts.

10/10 Loistava

Jamaal

Yöpyi 2 yötä huhtikuussa 2023
General Manager vastasi 15.5.2023
Dear Jamaal, Thank you for choosing Pinnacle Resorts. We hope to see you back again in the near future.

10/10 Loistava

Joanna

Matkusti ryhmän kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 4 yötä huhtikuussa 2023
General Manager vastasi 24.4.2023
Dear Joanna, Thank you for choosing Pinnacle Resorts. We hope to see you again in the near future.

10/10 Loistava

Elliot, Laguna Beach

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Well appointed and maintained. Close to beach. Quiet.
Yöpyi 3 yötä huhtikuussa 2023
General Manager vastasi 20.4.2023
Thank you for your review! We are glad to hear that you enjoyed your stay with us. We strive to provide our guests with a comfortable and enjoyable experience, and we are glad that we were able to meet your expectations. We are also glad that you found our accommodation well appointed and maintained, and it was close to the beach and quiet. We look forward to welcoming you back soon!

10/10 Loistava

Scott

Hyvää: Siisteys ja huoneen mukavuus
Excellent experience. Property is on point with everything it offers from service to cleanliness!
Yöpyi 2 yötä huhtikuussa 2023
General Manager. vastasi 11.4.2023
Dear Scott, Thank you for choosing Pinnacle Resorts. We hope to see you again in the near future.

10/10 Loistava

paul

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Can’t wait to return
Yöpyi 4 yötä huhtikuussa 2023
General Manager vastasi 10.4.2023
Dear Paul, Thank you for choosing Pinnacle Resorts. We hope to see you again in the near future.

10/10 Loistava

Cam

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was excellent, room was very nice and the pool and pool bar service was excellent.
Yöpyi 1 yön maaliskuussa 2023
General Manager vastasi 21.3.2023
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us. We strive to provide excellent service and a comfortable stay for all of our guests. We are glad that you enjoyed the pool and pool bar service. We hope to welcome you back soon!

10/10 Loistava

Jason

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely exceptional!
Yöpyi 8 yötä helmikuussa 2023
General Manager vastasi 17.3.2023
Dear Jason, Tank you for choosing Pinnacle Resorts.

10/10 Loistava

Hoang

Yöpyi 4 yötä helmikuussa 2023
General Manager vastasi 17.3.2023
Dear Hoang, Thank you for choosing Pinnacle Resorts.