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Arvostelut: The Rushmore Hotel & Suites, BW Premier Collection

3.5 out of 5
The Rushmore Hotel & Suites, BW Premier Collection
445 Mount Rushmore Rd, Rapid City, SD

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 504 kautta 1002 arvostelua" "
Arvosana 8 - Hyvä. 284 kautta 1002 arvostelua" "
Arvosana 6 - OK. 111 kautta 1002 arvostelua" "
Arvosana 4 - Huono. 61 kautta 1002 arvostelua" "
Arvosana 2 - Hirveä. 42 kautta 1002 arvostelua" "

8,4/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Ionessa Victoria

Huonoa: Siisteys ja henkilökunta ja palvelu
During my recent stay at the hotel, I encountered some challenges with the cleanliness of my room's toilet (literally 💩 in the toilet bowl and its seat). Despite bringing this issue to the attention of the staff, I was initially met with a dismissive response and was informed that I would be charged extra for a room change. The tone of the interaction felt interrogative and unsupportive. However, after expressing my intention to document the condition of the toilet with a video, the staff quickly accommodated my request for a new room. The staff also recorded the video I took and said that it is not acceptable with the management. While I appreciated the eventual resolution, I hope the hotel can improve its responsiveness and customer service approach in similar situations in the future.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Yessenia

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a nice place close to Mountain Rushmore there were lots of restaurants around and restaurants that were walking distance as well as coffee shops. The rooms in hotel were nice and clean
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Amy B.

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean. Very polite staff. Great food!
Yöpyi 3 yötä toukokuussa 2024

8/10 Hyvä

Frank

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Be prepared for the train to wake you up at 2 AM and then again at 3 AM. Ask for a room away from the train tracks. Saw some homeless people hanging around nearby but they leave you alone if you keep walking. Room is dated and the air conditioning is a little loud. You are right downtown and it’s easy to walk to all the restaurants. Spent one night and felt it was worth it to be so close to the restaurants. You don’t have to pay to park downtown or fight for a parking spot. Parking at the hotel and walking everywhere makes up for the minor hotel issues.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Daniel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very spacious, clean and modern room.
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Jaimi, Orient

Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Gabriel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff are really nice and accommodating.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Brenda, Gillette

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location downtown
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Victoria

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. Clean and spacious rooms. Friendly staff.
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Melissa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Awesome location!
Yöpyi 2 yötä joulukuussa 2023

6/10 OK

Brittany

Huonoa: Palvelut/mukavuudet
Yöpyi 1 yön maaliskuussa 2024

6/10 OK

Kevin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We don’t have any washcloths or smaller towels. The walls are very thin and we could hear everything from the next door room.
Yöpyi 1 yön maaliskuussa 2024

2/10 Hirveä

Kenny

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Went to take a shower and the big old Global hair was on the wall and the flooring is coming up off the floor as you walk in the front door
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Jeff

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Having a bar with a band and affordable drink prices. Please let us know when you have live entertainment.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Paul

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 6 yötä helmikuussa 2024
Kenny vastasi 28.2.2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Robert

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love this hotel
Yöpyi 1 yön helmikuussa 2024
Kenny vastasi 28.2.2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

jason, Gillette

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
like the hotel stayed there 4 time would stay again
Yöpyi 2 yötä helmikuussa 2024
Kenny vastasi 28.2.2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

James

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Like the shuttle availability.
Yöpyi 2 yötä tammikuussa 2024

8/10 Hyvä

Teri

Love this hotel
We love this hotel. Its so convenient, the rooms are clean, comfortable and spacious. Every staff member we encountered was very friendly.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Kim

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice property, beautiful hotel, great location and comfortable bed.
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Joshua

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel
Was a good hotel to stay at, busy due to a large event in town
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Katrina

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2024

10/10 Loistava

Susan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Wendi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff and conveniently located.
Yöpyi 2 yötä tammikuussa 2024

10/10 Loistava

Shelley

Hyvää: Palvelut/mukavuudet
Great checkin experience. Great location! The rooms are clean nothing special. I must have missed that there are no fridges in the rooms it seems no a days there just are.
Yöpyi 1 yön tammikuussa 2024
Kenny vastasi 18.1.2024
Hi Shelley, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 OK

James

Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Room was very dirty. Looked like it hadn’t been cleaned in awhile. Had to clean tops of desk, side tables and bathroom counters. No shampoo or soap in dispensers in shower.
Yöpyi 1 yön tammikuussa 2024
Kenny vastasi 9.1.2024
Hi James, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 Loistava

Thomas

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Kenny vastasi 9.1.2024
Hi Thomas, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 OK

Aldo Misael

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön joulukuussa 2023
Kenny vastasi 9.1.2024
Hi Aldo, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 Loistava

James

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Kenny vastasi 9.1.2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Kerri

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall great stay
Yöpyi 1 yön joulukuussa 2023
Kenny vastasi 9.1.2024
Hi Kerri, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

clay

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Kenny vastasi 4.1.2024
Hi clay, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Hirveä

Augienel

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Kenny vastasi 4.1.2024
Hi Augienel, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Brooke

Yöpyi 1 yön joulukuussa 2023

4/10 Huono

ELISA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I found that the room was too bright when trying to sleep, both from window light (even with shades down) and from light under the door to the hall. Our experience was unfortunately not great due to drunk people in the hall at 2am. The sound really carried through the doors and we felt we didn’t have much privacy for our own conversations and time together because of the lack of sound barrier.
Yöpyi 1 yön joulukuussa 2023
Kenny vastasi 27.12.2023
Hi Elisa, Thank you so much for staying with us. We do apologize for any inconvenience caused by the room being too bright. We will use your feedback as we are continuously working to improve for our guests. We can't wait to see you again in the future so we can provide you with an even better stay! Regards,

10/10 Loistava

Kim

10/10 Loistava

Steve

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First time to stay. Great location. Many choices for dining vis walking. Parking poor but downtown location can be problematic.
Yöpyi 1 yön joulukuussa 2023
Kenny vastasi 4.1.2024
Hi Steve, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 OK

Shawn

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Kenny vastasi 4.1.2024
Hi Shawn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Olivia

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
No place to eat restaurant was closed
Yöpyi 2 yötä lokakuussa 2023
Kenny vastasi 4.1.2024
Hi Olivia, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and that our restaurant is closed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

James

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Kenny vastasi 4.1.2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Stacy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Kenny vastasi 4.1.2024
Hi Stacy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Hyvä

Dylan

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
The elevator had some issues with shutting, but that was resolved after the second day. Some parts of the room needed some touch ups as far as chipped paint and tiles in the bathroom. The overall experience was great though! The staff was incredibly friendly and helpful!!!
Yöpyi 3 yötä marraskuussa 2023
Kenny vastasi 4.1.2024
Hi Dylan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Jenifer

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Clean place. Good access to shops around.
Yöpyi 5 yötä lokakuussa 2023
Kenny vastasi 4.1.2024
Hi Jenifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

denis

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and clean hotel
Yöpyi 2 yötä marraskuussa 2023
Kenny vastasi 4.1.2024
Hi Denis, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Hyvä

david

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel warns you upfront that it is a noisy area at night at weekends but you need to be deaf to be able to ignore the night trains that rumble by the hotel with their horns blasting away. Great location to stay --restaurant overpriced for what it offers
Yöpyi 2 yötä marraskuussa 2023
Kenny vastasi 4.1.2024
Hi David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Reza

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great friendly staff. Easy check in. Great music at the bar
Yöpyi 1 yön marraskuussa 2023
Kenny vastasi 4.1.2024
Hi Reza, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Jennifer

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Kenny vastasi 4.1.2024
Hi Jennifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 OK

Christine

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Charge for shuttle
They charge now for the shuttle the reason I stay there is for the free shuttle service
Yöpyi 1 yön marraskuussa 2023
Kenny vastasi 4.1.2024
Hi Christine, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

James

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Kenny vastasi 4.1.2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Donald

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was clean a tidy. A rooms were a dated. Bed was comfortable
Yöpyi 4 yötä marraskuussa 2023
Jen Z. vastasi 6.11.2023
Hello Donald,Thank you so much for choosing to stay with us! We are happy to hear that you enjoyed your clean room and comfortable bed! We hope to see you again in the future for another great stay!

8/10 Hyvä

Travis

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Everything
Yöpyi 4 yötä marraskuussa 2023
Jen Z. vastasi 6.11.2023
Hello Travis,Thank you for your review. We are happy that you enjoyed your stay with us and would love to hear more feedback so we may be able to provide you with a flawless stay next time!