Majoituspaikan mukavuudet
Tarkista saatavuus

Arvostelut: The Cove Rotana Resort

5 out of 5
The Cove Rotana Resort
Sheikh Mohammed Bin Salim Road, Al Dhaith South, Ras Al Khaimah

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 150 kautta 309 arvostelua" "
Arvosana 8 - Hyvä. 95 kautta 309 arvostelua" "
Arvosana 6 - OK. 34 kautta 309 arvostelua" "
Arvosana 4 - Huono. 18 kautta 309 arvostelua" "
Arvosana 2 - Hirveä. 12 kautta 309 arvostelua" "

8,6/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Salima

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Le calm, la nature, la plage, les oiseaux ...Magnifique endroit pour se reconnecter avec la nature pour lâcher-prise et recharger les batteries .
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Hoda

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Outstanding hospitality
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Nabeel, dubai

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Suzanne, Glatens

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Du personnel très attentif. Les repas étaient bons, mais les mêmes plats revenaient souvent. Il faut eviter les heures de forte affluence si vous voulez manger dehors. Il y a beaucoup de familles avec des enfants en bas age. Aussi, beaucoup d'Allemands et de Russes. Il vaut mieux savoir parler Anglais. Il faut avoir des bonnes jambes ou utiliser le service des navettes pour se déplacer, surtout si vous avez une chambre en haut du resort et on veut remonter de la plage. J'avais 170 marches je la piscine pour adultes jusqu'à ma chambre... Les massages au Spa, sont au top. Si non, c'est un dépaysement totale, un endroit pour se détendre. J'y retournerai.
Yöpyi 6 yötä maaliskuussa 2024

10/10 Loistava

Jens

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was very surprised by Rotana Cove Resort. I felt very comfortable and the staff also played a very important role in this. Everyone is very friendly, helpful and never intrusive. I will definitely be back.
Yöpyi 7 yötä maaliskuussa 2024

6/10 OK

Christopher

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Great resort. Buffet very bad.
Resort is beautiful, room, beach and pool are great. Reception very friendly as are buggy drivers. Food very poor. No taste, very cold. More like canteen food then a buffet in UAE. Breakfast was better and nice to sit out side.
Yöpyi 1 yön helmikuussa 2024

4/10 Huono

Nic

Yöpyi 7 yötä helmikuussa 2024

10/10 Loistava

Sanjay

Yöpyi 2 yötä tammikuussa 2024

6/10 OK

Avril

Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Dima

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is due for renovation, nothing major though! Amazing architecture and landscaping and views. Breakfast was delicious too !
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

CHRISTOPHE

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice property on the beach nice pools, great staff excellent service.
Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Stuart

Matkusti ryhmän kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
This is not a 5 star resort in anyway - more like a 3 star. The resort is lovely but its operational style is a disaster. To many issues to mention - but the most unbelievable one was that the last breakfast was at 10.30 - we arrived at 10.15 but 10.45 they were already clearing away the food so we couldn't finish breakfast. I paid over US$500 for one night. To be treated like this - unacceptable - I will never go back.
Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Mahmoud

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Eddy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Food quality can be improved
Yöpyi 1 yön marraskuussa 2023

8/10 Hyvä

Ricardo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023

10/10 Loistava

Jayker Gaurang

Yöpyi 2 yötä lokakuussa 2023

6/10 OK

ASIA

Matkusti perheen kanssa
Hyvää: Huoneen mukavuus
Huonoa: Siisteys ja henkilökunta ja palvelu
The villa room is not clean, service to provide with shampo ..etc was bad and delayed for hours. System for exclusive rotana card holder is too old and need every time reg.
Yöpyi 3 yötä syyskuussa 2023

10/10 Loistava

Khawaja

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023

6/10 OK

Ziad

Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
This is outdated and older hotel, they need to start updating, the rooms are small, and doesn’t have iron or ironing board. You need to use golf carts to go to your room, and when I ordered the cart to check out it took them forever to send one.
Yöpyi 2 yötä syyskuussa 2023

10/10 Loistava

JOE

Yöpyi 2 yötä elokuussa 2023

10/10 Loistava

Johnny

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
review
an amazing place with amazing facilities
Yöpyi 1 yön heinäkuussa 2023

10/10 Loistava

Eugene

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful resort, peaceful, quiet, well ornamented with lights and beautiful trees and small roads of cobble stone. Lovely beach and beautiful pools (3 total). Staff is amazing and understanding and goes the extra mile to help out. For instance, I wanted a closer look to the sea and they helped me getting another room for my second day with a closer seaview. The only thing that could be improved a bit is the speed at which one can obtain a buggy to get around. Nonetheless, the resort is walkable for the most part, withstanding the weather. Overall great place, private, quiet, neat, well designed. Totally worth it.
Yöpyi 2 yötä heinäkuussa 2023

10/10 Loistava

Rico

Yöpyi 1 yön heinäkuussa 2023

2/10 Hirveä

Sana

Yöpyi 1 yön heinäkuussa 2023

10/10 Loistava

stuart

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A very nice holiday destination in a quieter more private section of the UAE.
Yöpyi 1 yön kesäkuussa 2023

10/10 Loistava

Mary

Yöpyi 1 yön toukokuussa 2023

10/10 Loistava

Mary

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön toukokuussa 2023

10/10 Loistava

Charles

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property and staff. Buffet left about to be desired though.
Yöpyi 2 yötä toukokuussa 2023

4/10 Huono

Yakov

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Our stay was okay but the room was definitely not worth the price at all. It was overpriced multiple times of what it is worth. The room was tiny and had a smell of mold. The bed was rock solid. We woke up with sore body. Otherwise barbeque event was nice. The location is great and once you are out of the room and walk a bit, the view is nice. Not sure if I want to come back. We paid way too much for it.
Yöpyi 1 yön huhtikuussa 2023

8/10 Hyvä

Elsemarie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2023

10/10 Loistava

IAN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent setup. Very nice views from rooms. The rooms are spacious. The beach is far to walk but the pool is very large ... Nice bars. The buffet was too hectic as many package tourists were there. The personnel was friendly. The front office, esp. Anastasia was very friendly and professional. The food quality could be better. We loved it and highly recommend this place. Very nice family vacation.
Yöpyi 1 yön maaliskuussa 2023

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Nice view but service needs to be upgraded
Nice view from the reception area. But a staff at the restaurant had an unpolite attitude. It would have been better if she had an attitude appropriate with hospitality business. Hotel is not an immigration office.
Yöpyi 1 yön maaliskuussa 2023

10/10 Loistava

Andre

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
you feel like you are in your own little village
Yöpyi 3 yötä tammikuussa 2023

10/10 Loistava

arif

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2023
Guest Service Team vastasi 23.1.2023
Dear Guest, Sunny greetings from The Cove Rotana Resort - Ras Al Khaimah! We would like to thank you for taking the time to share your experience with us in so much detail. Please be sure we will go through your feedback and mentioned points in order we can improve our service and hospitality and take the action immediately with the concerned departments. We look forward to welcoming you back to The Cove Rotana Resort. Best wishes, Klaus Reinwand General Manager

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Family stay
The service was very poor and obviously understaffed for the number of guests. The hotel is really nice with a special vibe but it is a little outdated. Food was expensive and with an average quality. Check in took sometime. Beach was very clean. Good for families with young children
View from the room
Yöpyi 2 yötä lokakuussa 2020
General Manager vastasi 28.10.2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please accept our sincere apology for any inconvenience caused and be assured that your review will be shared with our team for further improvement. We hope to welcome you back in the very near future. Best Regards Klaus Reinwand General Manager

8/10 Hyvä

IK, Dubai

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Staff are super friendly and are masters in Customer Service. I had one issue at the beginning and it was all perfectly resolved. Perfect destination for honeymooners, staycations or getaways
Yöpyi 2 yötä syyskuussa 2020
General Manager vastasi 28.10.2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Loistava

Rania

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2020
General Manager vastasi 28.10.2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Loistava

Mohammad

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2020
General Manager vastasi 28.10.2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Loistava

Bram

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2020
General Manager vastasi 28.10.2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

4/10 Huono

Swati

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja huoneen mukavuus
Amazing Establishment - BUT Poor Service
We originally had booked 2 rooms. Both rooms were given late. 1st room 8020 and then one hour later 8012. We also requested both rooms be next to each other when we initially booked the rooms from Hotels.com. Also we did not get the view from the room which we originally had booked for (Deluxe Room) which we paid extra for. Then after getting the key to 8020 - as we were walking to van to take us to the room, I noticed where my luggage was on the trolley, there was also someone else's garments which were on top of my luggage - to be exact it was on top of my 7 month old's foldable bed. In current conditions with COVID, this was very appalling. I raised the concern to the attendant who was putting other peoples garments on top of my luggage - at which the attendant completely ignored my concern. Then I went back into the reception and raised the issue, and also raised the issue with Ibrahim (Front end manager). The difficult part was obtaining a van to take us to and from the beach + pool. Waiting time was ridiculous as we had to make several calls because we had a children 5yrs and below with us, walking in the heat was difficult for them. At one point when we were taken from beach back to our rooms - the driver made another stop to pick up additional guests to pack the vehicle. Now this is another COVID precaution red flag - especially with a newborn in the vehicle the driver was mixing up guests.
Yöpyi 1 yön syyskuussa 2020
General Manager vastasi 24.9.2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us.I am very sorry to hear that your stay did not meet expectations. Whilst, not making any excuse the resort strictly complies with the Operational Guidelines established by Ras Al Khaimah Government concerning Covid 19 to ensure the safety of guests and colleagues. Please be assured that your comment has been shared with our team for further improvement. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

6/10 OK

omar

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
bad experience
When I booked the villa. I thought it will be amazing, but I faced the fact of facility had old furniture , bad smells , unclean and in safety pool , old style bathrooms need to be changed. Really I would never go back there again.
Yöpyi 2 yötä syyskuussa 2020
General Manager vastasi 24.9.2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated as we are committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance but rest assured that we are working in upgrading our facilities to enhance our guest satisfaction. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

10/10 Loistava

Khalid

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The Cove.. The amazing place
Whether was amazing. Room was clean and housekeeping staff was very kind.
Yöpyi 1 yön elokuussa 2020
General Manager vastasi 24.9.2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you had enjoyed your stay. It is encouraging to note that you were pleased with the services provided by our housekeeping team, i will personally share your compliment with them. We look forward to welcome you back in the near future. Warm regards Klaus Reinwand General Manager

10/10 Loistava

Mohamed

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä elokuussa 2020
General Manager vastasi 24.9.2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 Loistava

Liudmyla

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2020
General Manager vastasi 13.8.2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards General Manager The Cove Rotana Resort.

8/10 Hyvä

SAJEER

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Siisteys
Yöpyi 1 yön heinäkuussa 2020
General Manager vastasi 13.8.2020
Dear Valued Guest, Thank you for taking the time to rate your stay with us.We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Best Regards General Manager The Cove Rotana Resort.

4/10 Huono

Walid

Matkusti perheen kanssa
Huonoa: Huoneen mukavuus
Too early to enjoy staycations
To be fair the major influence is the fact that the COVID-19 conditions made it very difficult to enjoy. We were relegated to pool or room and restricted restaurant services So we did not even stay the night. A case of wrong timing.
Yöpyi 1 yön heinäkuussa 2020
General Manager vastasi 13.8.2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. I am very sorry to hear that your stay did not meet expectations due to Covid-19. We hope to welcome you back when the pandemic is over. Warm regards General Manager The Cove Rotana Resort

4/10 Huono

CM, Dubai

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
The hotel tried to follow safety guidelines but the first room provided was a smoking and it smelled of mold. Majority of the staff were rude and curt during our stay. We would not stay there again
Yöpyi 1 yön heinäkuussa 2020
General Manager vastasi 13.8.2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please accept our sincere apologies and be assured that this is not the usual treatment. Corrective customer service training will be conducted to improve friendliness and attentiveness. We hope to welcome you back in the near future. Kind regards General Manager The Cove Rotana Resort

4/10 Huono

Mousa

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very Bad Stay.
Dears, My experience was very bad, this was my first visit to this hotel and unfortunately it will be the last, and here I will mention a few points : 1- The room was smelly and dusty. 2- The Tv signal was lost and there was no channels at all 3- The Sink was broken and whole was blocked adding to that we found that the water that is coming from the water faucet was yellow! means not clean. 4- The service was very poor due to the current circumstances so it was taking like 20 - 25 mins to get car for transportation between the rooms and the Main restaurant or to the beach. 5- My wife passed out due to the heat on the beach and they didn't send a car to pick us from there for more than 35 mins!! more than 5 calls to reception and no response. IN the end I had to check out 1 day before my check out due to this poor service.
Yöpyi 2 yötä kesäkuussa 2020
General Manager vastasi 13.8.2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated as we are committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance but rest assured that we are working in upgrading our facilities to enhance our guest satisfaction. We hope to welcome you back in the near future. Sincerely Yours, General Manager The Cove Rotana Resort

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2020

8/10 Hyvä

BB, Washington DC

Matkusti pienten lasten kanssa
Beautiful grounds with hills and winding roads. Gorgeous views and beach. Property dated needs facelift. Rooms small for UAE resorts. Staff not at 5* level more of 3 stars... they mean well but are inexperienced.
Yöpyi 2 yötä helmikuussa 2020