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Arvostelut: Best Western The Inn At Rochester Airport

2.5 out of 5
Best Western The Inn At Rochester Airport
395 Buell Road, Rochester, NY

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 373 kautta 1002 arvostelua" "
Arvosana 8 - Hyvä. 350 kautta 1002 arvostelua" "
Arvosana 6 - OK. 151 kautta 1002 arvostelua" "
Arvosana 4 - Huono. 68 kautta 1002 arvostelua" "
Arvosana 2 - Hirveä. 60 kautta 1002 arvostelua" "

8,2/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,2/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Sheaft

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

France-Lise

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The breakfast was not really what I expected. There were not enough choices. The eggs are artificial, and don't test like normal eggs. The rest was ok.
Yöpyi 2 yötä toukokuussa 2024
front desk manager vastasi 28.5.2024
Thank for staying with us. Breakfast is "free".

4/10 Huono

Zohreh

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Just it was close to airport,
Yöpyi 1 yön toukokuussa 2024
front desk manager vastasi 28.5.2024
Thank you for staying with us

10/10 Loistava

Humphrey

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Limited restaurants within walking distance
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Michael, Lake placid

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Giussette

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Comfortable
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Danny

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice quiet place with convenient parking and transportation to the airport.
Yöpyi 1 yön huhtikuussa 2024

2/10 Hirveä

Robert

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 1.5.2024
Thank you for taking your time and reviwing our hotel. During your stay at the time of check out you were happy and talking to our front desk. we were surprised to see the rating you gave us.

8/10 Hyvä

Ron

Yöpyi 3 yötä maaliskuussa 2024

8/10 Hyvä

Anita, North Lauderdale

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 2.5.2024
thank you for staying with us

10/10 Loistava

Karilyn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 2.5.2024
thank you for 5 star rating

10/10 Loistava

Donnell

Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Yvonne

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like the closeness to the airport. The shuttle was easy and convenient. Very clean
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 2.5.2024
thank you for the positive review

6/10 OK

Cyrus

Liikematkailija
The television in the room was not working
Yöpyi 1 yön huhtikuussa 2024
front desk manager vastasi 23.4.2024
Thank you for staying with us. The room which stayed we rent every single day. We did inspected the room we found nothing wrong with the tv. We sincerely apologize for the inconvenience stay.

8/10 Hyvä

Monika

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We picked this location because it was right across the street from the airport. The hotel was clean and the staff was very kind. I enjoyed the breakfast in the morning. The only drawback was that there was no one at the desk in the morning to give me info about the shuttle. I eventually drove my car to the airport and saw the shuttle coming back as I was leaving.
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 2.5.2024
Thank you for staying with us.

8/10 Hyvä

Dauren

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Very close to airport, convenient if you rent a car and most of your stay travel around (and as long as you're OK with the noise of planes taking off). The sofa was completely squashed and smelled very strongly. Otherwise everything is very decent. Quite good breakfast.
Yöpyi 2 yötä huhtikuussa 2024
front desk vastasi 20.4.2024
Thank you for staying with us. the room you stayed we went that room and checked the bed we did not locate any problem with it. for any additional concerns please contact our office directly

8/10 Hyvä

Mukund

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good hotel for the price
Yöpyi 2 yötä huhtikuussa 2024
front desk manager vastasi 19.4.2024
Thank you for positive review

8/10 Hyvä

Robert

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
For a quick stop place was good. No issues..
Yöpyi 1 yön huhtikuussa 2024
front desk manager vastasi 19.4.2024
Your support and positive feedback mean the world to us. We are truly grateful for your kind words and for choosing us for your stay

10/10 Loistava

Laurie

Liikematkailija, Matkusti kumppanin kanssa
The nosie from others.tubs are way to small and to close to the floor
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 19.4.2024
thank you for staying with us

8/10 Hyvä

Theresa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 19.4.2024
Thank you for staying with us

10/10 Loistava

Bonnie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
front desk manager vastasi 19.4.2024
Wow! Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that you had such a wonderful experience with us.

8/10 Hyvä

Mark

Matkusti perheen kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Clean, but rooms should be made daily without the need to hang a sign on the door knob to tell housekeeping to do it.
Yöpyi 2 yötä huhtikuussa 2024
front desk vastasi 19.4.2024
Thank you for staying with us

10/10 Loistava

Mark

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 19.4.2024
thank you for 5 star review

10/10 Loistava

Julienne

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is so convenient. Its right next to the airport. The staff is great too!
Yöpyi 1 yön huhtikuussa 2024
front desk manager vastasi 19.4.2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay ] and that it met your expectations.Your kind words serve as motivation for us to continue delivering excellence in everything we do. We're grateful for your support and for choosing us for your stayIf you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to us. We're here to ensure that your experience with us remains nothing short of outstanding

10/10 Loistava

Alessandro

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Idk
Yöpyi 2 yötä maaliskuussa 2024
front desk vastasi 19.4.2024
Thank you for staying with us

6/10 OK

Monica

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
There are not enough outlets in the rooms. The outlets that are part of the table lamps do not work. The haridryer did not work. There was no hand washing soap in the bathroom.
Yöpyi 2 yötä huhtikuussa 2024
front desk vastasi 19.4.2024
Thank you for bringing this matter to our attention and for your feedback regarding the soap availability in our bathroom. We sincerely apologize for any inconvenience this may have caused during your visit.Ensuring a comfortable and hygienic experience for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we are taking immediate steps to rectify the situation and ensure an adequate supply of soap in all our bathrooms.Your feedback is invaluable to us as it helps us identify areas for improvement. We greatly appreciate your input, and we will use it to enhance our service delivery and ensure a more enjoyable experience for all our guests.We hope to have the opportunity to welcome you back soon and provide you with the exceptional experience you deserve.

8/10 Hyvä

Michele

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Close to airport
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 12.4.2024
Thank you for staying with us

2/10 Hirveä

Joseph

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Traveled to Rochester for the solar eclipse in April 2023. Booked a large room with 2 beds and a pull out sofa for 2 adults and 4 kids. When we arrived we opened the door and were hit with the smell of cigarette smoke that made our eyes water. In addition there wasn't a couch in the room. We went back to the front desk and were told that Expedia made the mistake as they don't offer that combination, despite me saying my booking was for 6. I was told to contact Expedia. After close to an hour, the remedy was to put a roll out bed in the room. The person at the front desk agreed that the room smelled like smoke and propped the door open and the window and told us to put our luggage back in the car as we went out to dinner. When we got back, the smell had improved, but was still there. Also, they asked me to pay $20 in cash, for the extra person. Shady, but knowing most places were sold out from looking online for 4x the price, I paid. 2 days later as we were packing to go home, my wife grabbed what she thought was one of my kids hair ties from under the bed. It was a open condom. My kids got a life lesson on the birds and the bees, I got a great story, and this dump gets a terrible review.
front desk manager vastasi 10.4.2024
you have so many places to stay and choose . so many options as well Thank you for staying with us. If you had problem with the room you should have checked out we would have refunded 100%. We know you are upset with the price. But its your choice to pay.

8/10 Hyvä

Delia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
While I was overall happy with my stay at this Best Western, there were several items to mention. I wanted hot water for tea and the hot water was not available. The staff did deliver water to my room. Also, I feel that bottled water should be available if needed. I had to request one bottle of water. I am seeing now that I was charged twice for my room. While they have reversed the charge, this should not have happened in the first place. Delia
Yöpyi 2 yötä huhtikuussa 2024
front desk vastasi 10.4.2024
Thank you for staying with us.

6/10 OK

Ben

Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 2.5.2024
thank you for staying with us

8/10 Hyvä

JUAN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Área fea
Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 10.4.2024
Thank you for staying with us

10/10 Loistava

kimberli

Yöpyi 1 yön huhtikuussa 2024
front desk vastasi 2.5.2024
Thank you for staying with us and 5 star rating

10/10 Loistava

Sean

Yöpyi 1 yön maaliskuussa 2024
front desk manager vastasi 19.4.2024
Thank you for 5 star review

2/10 Hirveä

Tadesse

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
front desk vastasi 30.3.2024
Thank you for staying with us

2/10 Hirveä

Karen

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Yöpyi 1 yön maaliskuussa 2024
front desk vastasi 29.3.2024
Thank you for staying with us

6/10 OK

John, Cohocton

Hyvää: Siisteys
When checking in I asked for a wake up call that I never received
Yöpyi 1 yön maaliskuussa 2024
front desk vastasi 29.3.2024
Thank you for staying with us.

8/10 Hyvä

Mahsa

Yöpyi 1 yön maaliskuussa 2024
front desk vastasi 19.4.2024
Thank you for staying with us

2/10 Hirveä

Danielle

Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Only stayed a night. Upon arriving nobody was at the front desk. I had to wait 15 minutes for someone to get back from shuttling people back from the airport. I told him I had a reservation and he checked me in. Upon getting to my room I noticed I was charged another $85 for a one night “deposit”. I had already prepaid for my room which totaled $63.56. After leaving the next morning I never got back my deposit. A week and a half has now gone by and still no deposit back? The room was alright, nothing special, but was clean and worked for a short overnight.
front desk manager vastasi 22.3.2024
Thank you for staying with us. We did not charge any deposit. We did authorize your card for deposit but the room was good and we released your deposit. If its a debit card you have to wait for 10-15 business days.

8/10 Hyvä

Caroline

Yöpyi 1 yön maaliskuussa 2024
front desk vastasi 12.4.2024
Thank you for staying with us

8/10 Hyvä

Hillary

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean and convenient!
Yöpyi 1 yön maaliskuussa 2024
front desk manager vastasi 14.3.2024
Thank you for your positive review. It inspires us to do more

10/10 Loistava

Joshua O, Lowell

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The best place to stay. Very quiet and clean. Good staff friendly.
Yöpyi 1 yön maaliskuussa 2024
front desk manager vastasi 10.3.2024
awesome!! thank you for the great review.

10/10 Loistava

Quinn

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024
front desk vastasi 6.3.2024
Thank you for your 5 star review

10/10 Loistava

Cynthia

Matkusti perheen kanssa
Hyvää: Siisteys
After a stressful and hectic day it was nice to find a clean, comfortable place to rest that was near the airport.
Yöpyi 1 yön helmikuussa 2024
front desk vastasi 5.3.2024
Aww thats sooo sweet of you. we will definitely share this with our Housekeeping.Thank you again. see you soon

6/10 OK

Robert

Matkusti perheen kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
Staff was nice. Hotel was dated. Breakfast was nothing to write home about. TV didn't work. Didn't matter since we checked in at 11pm and needed to leave the next morning.
Yöpyi 1 yön helmikuussa 2024
front desk manager vastasi 28.2.2024
Thank you for staying with us. The room was upgraded to larger double bed and that room we use only for upgrades. And we make sure everything works for upgraded rooms. We upgrade that room every single day to our selected guests.

6/10 OK

byong, flushing

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Improve the bad please
Yöpyi 1 yön helmikuussa 2024
front desk vastasi 28.2.2024
Thank you for staying with us

6/10 OK

Edward, BELLEVUE

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Decent hotel near Rochester airport. Free breakfast included, but everything was substandard.
Yöpyi 1 yön helmikuussa 2024
front desk vastasi 25.2.2024
Thank you for staying with us

8/10 Hyvä

Karen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bed had a piece of framework sticking out and I hit it with my ankle. Its all ok and the desk was aware of it. Room 111. Just didnt want someone else to hit it. Other than that the room was perfect.
Yöpyi 1 yön helmikuussa 2024
front desk vastasi 25.2.2024
thank you for staying with us.

10/10 Loistava

Janelle

Yöpyi 1 yön helmikuussa 2024
front desk vastasi 22.3.2024
Thank you so much

10/10 Loistava

Annabell

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
front desk manager vastasi 21.2.2024
Thank you so much annbell for staying with us and giving us 10 /10 rating. we are looking forward to seeing you soon.

6/10 OK

Elizabeth

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
For your koney
The hotel was near the airport , a huge plus. I stayed for three days, and met my needs as I was out most of the time. The hotel is a little outdated and carpet appears a little worn. The breakfast had hot eggs and bacon.
Yöpyi 3 yötä helmikuussa 2024
front desk vastasi 21.2.2024
Thank you for staying with us