Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 211 kautta 542 arvostelua" "
10–Loistava
211
Arvosana 8 - Hyvä. 232 kautta 542 arvostelua" "
8–Hyvä
232
Arvosana 6 - OK. 69 kautta 542 arvostelua" "
6–OK
69
Arvosana 4 - Huono. 22 kautta 542 arvostelua" "
4–Huono
22
Arvosana 2 - Hirveä. 8 kautta 542 arvostelua" "
2–Hirveä
8
9,0/10
Siisteys
8,4/10
Henkilökunta ja palvelu
8,0/10
Palvelut/mukavuudet
8,4/10
Majoituspaikan kunto ja tilat
8,0/10
Ympäristöystävällisyys
Arvostelut
10/10 Loistava
Tarkistettu asiakas
Matkusti perheen kanssa, Matkusti pienten lasten kanssa
26.6.2019
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really nice and small hotel whit very nice athmosby...
Tarkistettu asiakas
Yöpyi 1 yön kesäkuussa 2019
8/10 Hyvä
Harry
16.4.2019
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Harry
Yöpyi 21 yötä maaliskuussa 2019
Rocío, reception team vastasi 22.4.2019
ear Guest, The team would like to thank you for trusting us in your last family trip to Alicante. We are delighted to learn that you enjoyed your stay and could experience the genuine hospitality and service from all our staff and our facilities. We are looking forward to have the pleasure of welcoming you again at. Yours sincerely,
8/10 Hyvä
HANURISTO, TAMPERE
27.10.2018
Hyvää: Siisteys ja henkilökunta ja palvelu
Uima-allas JA SEN YMPÄRISTÖ VIIHTYISÄ, PALJON KASVEJA.
Hyvä ravintola.
HANURISTO
Yöpyi 3 yötä lokakuussa 2018
Rocío, reception team vastasi 28.10.2018
Dear Hanuristo, The team would like to thank you for trusting us in your last visit to Ciudad Quesada. We are delighted to learn that you enjoyed your stay, specially the genuine facilities and our comfortable rooms. Again we would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. Yours sincerely
10/10 Loistava
Tarkistettu asiakas
27.7.2015
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Sijainti autottomalle syrjäinen.Ei bussiyhteyksiä.
Tarkistettu asiakas
10/10 Loistava
Ann
29.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All the staff took pride in their work & this showed by the cleanliness & upkeep of the hotel
Ann
Yöpyi 5 yötä huhtikuussa 2024
Ángela Hervás Gómez Front Office & Host Manager vastasi 2.5.2024
Dear Ann, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
8/10 Hyvä
jolanda afra catharina geertruida
Matkusti kumppanin kanssa
12.4.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
het was ok
jolanda afra catharina geertruida
Yöpyi 7 yötä huhtikuussa 2024
Ángela Hervás. Front Office & Host Manager vastasi 16.4.2024
Dear Jolanda, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
10/10 Loistava
Belinda Van
Matkusti kumppanin kanssa
30.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fijne kamer met een enorm bed!
Belinda Van
Yöpyi 7 yötä maaliskuussa 2024
Ángela Hervás Gómez Front Office & Host Manager vastasi 4.4.2024
Dear Belinda Van, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
10/10 Loistava
Tracy
Liikematkailija
18.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely and quiet, the spa was great but the rooms I found a bit basic as in no dressing gowns no coffee or sugar and no bathroom essentials
Tracy
Yöpyi 3 yötä maaliskuussa 2024
Ángela Hervás. Front Office & Host Manager vastasi 19.3.2024
Dear Tracy, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
8/10 Hyvä
Maxine
12.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Maxine
Yöpyi 2 yötä maaliskuussa 2024
Ángela Hervás Gómez Front Office & Host Manager vastasi 15.3.2024
Dear Maxine, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, Front office management department.
10/10 Loistava
Hans Arne
27.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hans Arne
Yöpyi 2 yötä helmikuussa 2024
Ángela Hervás. Front Office & Host Manager vastasi 4.3.2024
Dear Hans, Thank you very much for leaving such a high score, we are happy to know that your stay has been so positive.Best regards.Ángela.
8/10 Hyvä
Tone
18.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tone
Yöpyi 1 yön helmikuussa 2024
Ángela Hervás Gómez Front Office & Host Manager vastasi 24.2.2024
Dear Tone, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department
8/10 Hyvä
humaid
13.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
humaid
Yöpyi 1 yön helmikuussa 2024
Ángela Hervás Gómez Front Office & Host Manager vastasi 14.2.2024
Dear Humaid, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
6/10 OK
Benny
25.1.2024
Benny
Yöpyi 5 yötä tammikuussa 2024
Ángela Hervás Gómez Front Office & Host Manager vastasi 31.1.2024
Dear Benny, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.
10/10 Loistava
Michael
Matkusti ryhmän kanssa
17.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Club annual dinner dance
3 noches muy bien y ultima sábado 48 para comer y bailar con un grupo de club Jaguar JEC-Costa Blanca
Michael
Yöpyi 3 yötä joulukuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 31.1.2024
Dear Michael , From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.
10/10 Loistava
Carole
7.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Carole
Yöpyi 4 yötä marraskuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 31.1.2024
Dear Carole, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.
8/10 Hyvä
Ian
3.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nov 2023
Good hotel ideally located for what we wanted. Couple of good restaurants near by.
Ian
Yöpyi 2 yötä marraskuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 31.1.2024
Dear Ian, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.
6/10 OK
adam
28.11.2023
adam
Yöpyi 4 yötä marraskuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 31.1.2024
Dear Adam, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.
10/10 Loistava
Brian
17.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Brian
Yöpyi 4 yötä marraskuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 21.11.2023
Dear Brian, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
2/10 Hirveä
Thomas
15.11.2023
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very disappointing stay
As we arrived there was not hot water for a shower. The next morning before an important meeting, still no hot water. The AC worked poorly, the beds slid appart and the pillows were old, worn, clumpy and uncomfortable. The breakfast was also very disappointing and the bar were missing key ingredients to make drinks. The pool was cold, non heated and it was full of leaves and contamination.
Thomas
Yöpyi 3 yötä marraskuussa 2023
Ángela Hervás Gómez, Front office Manager vastasi 17.11.2023
Dear Thomas, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.
4/10 Huono
Esme
Matkusti kumppanin kanssa
13.11.2023
Huonoa: Majoituspaikan kunto ja tilat
Restaurant food and drinks were over priced including the breakfasts. My partner had chops all bone and no meat vegetables were not cooked and very limited. Salmon over cooked to dry no sauce. Cheesecake tasted like cake no sauce very dry. Service appalling had to wait 5 minutes before we were shown a table. No 'good evening or how are you today' bad manners all round. Made it clear that only local residents were welcome and not foreigners. Will not recommend this hotel to anybody. Would like a refund as had to go and eat somewhere else as we were still hungry.
Esme
Yöpyi 2 yötä marraskuussa 2023
Ángela Hervás Gómez, Front office Manager vastasi 17.11.2023
Dear Esme, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.
6/10 OK
jeanett
12.11.2023
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
They denied that I had prepaid for Spa for at least 15 minutes, until they suddenly said: oh..I see that you have paid. And the worst case was that you have to wear a Swim cap in the Spa! Been to many spa around the world and NEVER had to. Bad breakfast.
jeanett
Yöpyi 1 yön marraskuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 12.11.2023
Dear Jeanett, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us. We are sorry that you did not like the spa and breakfast but there are rules to comply with and wearing the hat is for hygiene reasons. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
8/10 Hyvä
Beverley
9.11.2023
Beverley
Yöpyi 6 yötä lokakuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 30.11.2023
Dear Beverley, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
8/10 Hyvä
Tor Fredrik
23.10.2023
Tor Fredrik
Yöpyi 1 yön lokakuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 31.10.2023
Dear Tor, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
8/10 Hyvä
Tarkistettu asiakas
21.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 4 yötä lokakuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 31.10.2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
10/10 Loistava
Michael
3.10.2023
Michael
Yöpyi 1 yön lokakuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 4.10.2023
Dear Michael, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
8/10 Hyvä
Andrew
29.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good value
Lovely hotel,great pool,little bit noisey when they have conferences or weddings,
Andrew
Yöpyi 5 yötä syyskuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 30.9.2023
Dear Andrew, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
8/10 Hyvä
tanya
Matkusti perheen kanssa
14.9.2023
Hyvää: Palvelut/mukavuudet
As usual, the staff at the hotel was very welcoming and polite snd responsive.
They are always ready to help!
The service at breakfast is excellent!
tanya
Yöpyi 9 yötä syyskuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 15.9.2023
Dear Tanya, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
6/10 OK
Ian
Matkusti perheen kanssa
28.8.2023
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The staff are excellent but let down by a hotel which needs a major refurb as soon as possible.
Ian
Yöpyi 14 yötä elokuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 29.8.2023
Dear Ian, The team would like to thank you for choosing our hotel in your last visit to Ciudad Quesada. We thank you for your comments regarding the genuine hospitality and service from all our staff. We take good note of your comments regarding your room, that we will share with our Managers to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again at. Yours sincerely,
10/10 Loistava
sharon
27.8.2023
sharon
Yöpyi 6 yötä heinäkuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 17.9.2023
Dear Sharon, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
8/10 Hyvä
Sylvia
Matkusti perheen kanssa
22.8.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Sylvia
Yöpyi 2 yötä elokuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 24.8.2023
Estimado Gonzalo, Es un placer conocer su buena opinión sobre nuestro Hotel. Esto nos anima a seguir esforzándonos para continuar cumpliendo las expectativas de los clientes. Nos encantará tener la ocasión de atenderle nuevamente en una próxima visita a la ciudad. Saludos cordiales
4/10 Huono
Lord Victor
15.8.2023
Lord Victor
Yöpyi 4 yötä elokuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 18.8.2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.
10/10 Loistava
Michael
3.8.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Michael
Yöpyi 1 yön heinäkuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 5.8.2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
10/10 Loistava
Wenche Marita Austnes
15.7.2023
Wenche Marita Austnes
Yöpyi 3 yötä heinäkuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 17.7.2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
10/10 Loistava
Charlotte
15.7.2023
Charlotte
Yöpyi 1 yön heinäkuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 17.7.2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
6/10 OK
Graham
13.7.2023
Graham
Yöpyi 7 yötä heinäkuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 17.7.2023
Dear Guest, The team would like to thank you for choosing our hotel in your last visit . We thank you for all your comments, that we will most surely share with our Managers to follow up upon your experience. We are very sorry to learn that we were not able to offer you the service that you expected, please be assured that we always strive to offer the highest standards of service and hospitality. Again we would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. Yours sincerely,
10/10 Loistava
Geir
Liikematkailija
14.6.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Geir
Yöpyi 2 yötä kesäkuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 22.6.2023
Dear Geir, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
6/10 OK
anthony
Matkusti kumppanin kanssa
10.6.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel on the whole was very good ..not much choice on breakfast and same every day ..
Spa was being refurbished so couldn't use that
anthony
Yöpyi 7 yötä kesäkuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 13.6.2023
Dear Anthony, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
4/10 Huono
david george
Matkusti kumppanin kanssa
10.6.2023
Huonoa: Palvelut/mukavuudet
Room very basic, dated, disappointed overall.
david george
Yöpyi 6 yötä kesäkuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 13.6.2023
Dear David, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.
6/10 OK
scott
9.6.2023
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
scott
Yöpyi 5 yötä kesäkuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 13.6.2023
Dear Scott, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.
2/10 Hirveä
Jason
9.6.2023
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Never again …
No electric for 12 hours and no water for 30 hours. No use of spa and had to use my friends hotel for a shower! Shocking place!
Jason
Yöpyi 3 yötä kesäkuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 11.6.2023
Dear Jason, The team would like to thank you for choosing our hotel in your last visit . We thank you for all your comments, that we will most surely share with our Managers to follow up upon your experience. We are very sorry for the problem with water ans electricity, we have refunded on night for compensation, please be assured that we always strive to offer the highest standards of service and hospitality. Again we would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. Yours sincerely,
10/10 Loistava
jean-paul
18.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tres bel hotel
Excellent sejour avec un personnel tres agreable et une cuisine raffinee seul regret le spa en maintenance et aucune compensation de mon spa acces
jean-paul
Yöpyi 7 yötä toukokuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 28.5.2023
Cher Jean-Paul, Tout d'abord, nous vous remercions pour votre réservation dans notre hôtel.Nous sommes heureux de recevoir vos commentaires et l'évaluation de votre séjour.Nous sommes ravis de savoir que tout était à votre goût.Nous espérons vous revoir très bientôt.salutations
8/10 Hyvä
Vincent
17.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Vincent
Yöpyi 1 yön toukokuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 28.5.2023
Cher Vincent,Tout d'abord, nous vous remercions pour votre réservation dans notre hôtel. Nous sommes heureux de recevoir vos commentaires et l'évaluation de votre séjour. Nous sommes ravis de savoir que tout était à votre goût.Nous espérons vous revoir très bientôt.salutations
10/10 Loistava
Jamie
Matkusti perheen kanssa
6.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Jamie
Yöpyi 3 yötä toukokuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 28.5.2023
Dear Jamie, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
6/10 OK
Beat
Matkusti kumppanin kanssa
6.5.2023
Huonoa: Siisteys
Nicht sauber, Betten wurden nicht gemacht. Unfreundliches Personal.
Beat
Yöpyi 13 yötä huhtikuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 28.5.2023
Dear Beat, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.
8/10 Hyvä
Tarkistettu asiakas
2.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 3 yötä huhtikuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 28.5.2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.
10/10 Loistava
Brian
25.4.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Disappointed but probably go again.
We've stayed at this hotel a number of times over the last 7 years. Sadly, this time, it wasn't so good.
Because of an air conditioning leak and they couldn't get an engineer (a Friday afternoon) we had to move rooms. As we weren't told they couldn't repair it until 22.00 and there was no one available to assist us, it took us until after midnight to pack and then unpack in the new room. They initially tried to actually downgrade us because they were fully booked but eventually we were given a slightly better room.
Additionally, quite unbelievably, we intended to eat in their restaurant but when we ordered our main course (lamb chops) we were told they didn't have any! We ealked out and ate at a bar 50 metres away and they had lamb chops!
The foregoing marred our stay but overall we ended up enjoying ourselves.
Brian
Yöpyi 3 yötä huhtikuussa 2023
Jefe de Recepción vastasi 18.5.2023
Mr Mcardle we are very sorry for all the inconveniences you experienced during your last stay with us.The next time you visit us we will do everything possible so that you do not have any inconvenience and enjoy your stay as always. Thank you very much for your comment.
10/10 Loistava
Samuel
25.4.2023
Samuel
Yöpyi 1 yön huhtikuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 28.5.2023
Estimado Samuel, Es un placer conocer su buena puntuación sobre nuestro Hotel, que ha tenido la amabilidad de compartir con otros usuarios de expedia group. Esto nos anima a seguir esforzándonos para continuar cumpliendo las expectativas de los clientes. Nos encantará tener la ocasión de atenderle nuevamente en una próxima visita a la ciudad. Saludos cordiales
8/10 Hyvä
S.
5.4.2023
S.
Yöpyi 1 yön huhtikuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 12.4.2023
Estimado Cliente, Es un placer conocer su buena opinión sobre nuestro Hotel, que ha tenido la amabilidad de compartir con otros usuarios de Expedia. Queremos agradecerle que nos haya elegido para pasar una estancia con nosotros. Nos alegra mucho que le haya gustado nuestro hotel y todas nuestras instalaciones. Tenga la seguridad que compartiremos sus amables comentarios con todo nuestro equipo. Esperando tener el placer de recibirles muy pronto. Un cordial saludo.
8/10 Hyvä
Peter
4.4.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Peter
Yöpyi 4 yötä maaliskuussa 2023
Ángela Hervás. Front Office & Host Manager vastasi 12.4.2023
Estimado Cliente, Es un placer conocer su buena opinión sobre nuestro Hotel, que ha tenido la amabilidad de compartir con otros usuarios de Expedia. Queremos agradecerle que nos haya elegido para pasar una estancia con nosotros. Nos alegra mucho que le haya gustado nuestro hotel y todas nuestras instalaciones. Tenga la seguridad que compartiremos sus amables comentarios con todo nuestro equipo. Esperando tener el placer de recibirles muy pronto. Un cordial saludo.
4/10 Huono
Trond
8.3.2023
Huonoa: Siisteys
Ble vekket av håndverkere 0715 siste morning de hugget opp fliser på rommet ved siden av det var j kjedelig
Trond
Yöpyi 3 yötä maaliskuussa 2023
Ángela Hervás Gómez Front Office & Host Manager vastasi 17.3.2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department