Dear Hannu,Thank you for your rating.We hope to welcome you back in the future.Kind regardsStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Mikko,Thank you for your rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Laine, We thank you for your review. We are delighted that you had an enjoyable experience with us. We hope to see you again soon. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

Dear Mikko, We thank you for your positive rating! We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

Dear Hannu, Thank you for sharing your opinion on our hotel. We are sorry to hear that the split level room made you surprised and we apologize for any inconvenience. On the websites we advertise our junior suites as split level rooms in order to inform our clients of the presence of the stairs. We are very sorry that you missed this important information. Our staff, if informed of your discomfort, would have been happy to provide you with a room more suited to your needs. We take note of your postbox remark which will certainly be useful for other future guests. We are sorry for the issue you had with the taxi. We will investigate this matter further to prevent it from happening again. Thank you again for your feedback and we hope to see you again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

Dear Guest, Thank you for evaluating our hotel. Your feedback is valuable to us! We hope to see you again soon. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

Dear Zuleima,We thank you for your review. We are pleased to hear that you enjoyed your stay.We hope to have the opportunity of welcoming you back to our hotel in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Young,We thank you for your feedback.We are sorry for any inconvenience which have impacted your comfort. We work hard to deliver the best experience possible and we are very disappointed that we fell short. We are glad to know that, despite this, you found the room cleam, enjoyed our breakfast and our prime location.We hope that you will allow us the chance to provide you with a better experience in future. Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Wendy,Thank you for your fantastic review! We're glad you enjoyed your stay with us and look forward to welcoming you back soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Theodore,Thank you for your detailed review! We're delighted to hear that you enjoyed our central location, and found our rooms nice and clean. We're also glad you enjoyed our rooftop restaurant with its lovely city views. We hope to welcome you back for another wonderful stay soon!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Wendy,Thank you for your perfect 5/5 rating and for choosing our hotel for your stay.We can't wait to welcome you back again in the future. Best regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Anne,Thank you for your wonderful review. It's fantastic to know that you enjoyed your stay with us and that you found it worth the value. We appreciate your kind words and hope to have the pleasure of welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Regina,We thank you for your feedback. We're thrilled that our location, close to the train station, contributed to your enjoyable stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Krishnendu,Thank you for sharing your feedback. It is rewarding to know that your overall experience was a pleasant one. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Manuel,We appreciate your feedback regarding the parking situation. We understand that finding a spot can be challenging in Rome. For this reason, we recommend private parking lots in the area to our guests arriving by car, ensuring a smooth and hassle-free experience.We hope to have a chance to host you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Shannon,Thank you for your review. We are delighted to know that every aspect of our hotel was truly appreciated. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Chère Thérèse,Nous vous remercions beaucoup pour votre avis. Nous sommes heureux que votre expérience etait agréable.Nous espérons qu'il y aura une autre occasion de vous revoir en tant qu'invité.CordialementStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Liebe Regina Maria,Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie mit Ihrem Aufenthalt in unserer Struktur voll zufrieden waren und alle unsere Leistungen positiv bewertet haben.Wir hoffen, Sie bald wieder zu sehen.Mit freundliche GrüβenStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Ana,Thank you for sharing your experience. We are glad to hear that you found the hostess at the breakfast polite. However, we regret the issues you encountered with the hop-on hop-off bus, and it's disappointing to hear about the misunderstanding with the ticket payment at the front desk. We will investigate this matter with our staff to ensure better communication and prevent this from happening again. Your feedback is valuable to us, and we hope to have the opportunity to make it right in the future.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Shannon,Thank you for your positive feedback. We are delighted that you enjoyed your stay with us!We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Azzam,Thank you for your positive rating! Your comment will be shared with Domenico. We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Jakub,Thank you for your feedback. We're glad to hear you enjoyed our breakfast and found our staff very nice. Your comment about the bathroom is important to us, and we will use it to make improvements. We hope to welcome you back in the future for an even better stay.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Riley,Thank you for your perfect 5/5 rating and for choosing our hotel for your stay.We can't wait to welcome you back again in the future. Best regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Michael,We thank you for your review. We are glad that you enjoyed our location. However, we regret to read that you may have experienced disturbance during your stay. Please do not hesitate to let us know if you are not completely satisfied as our team is always happy to find a quieter room for our light sleepers, once available.We look forward to welcoming you back in the future. Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Dave,We thank you for your feedback. We're sorry you weren't particularly impressed with our hotel and the quality of our services. We strive to ensure our hospitality goes beyond the anonymity of a chain hotel, and we regret not meeting that expectation. Your impressions of the room are important to us, and we will take them into account.Thank you again for sharing your thoughts, and we hope to have the opportunity to better serve you in the future.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Andrea,Thank you for your positive rating.We look forward to welcoming you back.kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Allison,Thank you for your feedback. We are delighted that you enjoyed your time with us and appreciated our convenient location with easy access to nice restaurants.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Randy,Thank you for your feedback. We are delighted that you enjoyed our location.We hope to see you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Laura,Thank you for your positive feedback about our stay. The acknowledgement of the quality of service on the part of a recent guest is the best reward for us.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Liebe Martina,Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie mit Ihrem Besuch zufrieden sind.Wir hoffen, Sie bald wieder zu sehen.Mit freundliche GrüβenStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Henry,Thank you for sharing your feedback with us. We apologize if the room design did not meet your preferences for an extended stay. Regarding the dining experience, we're sorry to hear about the inconsistency you experienced between your two visits. Your feedback will be shared with our restaurant team to ensure a more consistent dining experience.We hope to have the opportunity to welcome you back for a better experience in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Gary,Thank you for your positive feedback.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Melissa,We regret to receive your 1/5 rating. We would be happy to receive further details to ensure we can serve you better next time.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Larry,Thank you very mcuh for your positive feedback. It was rewarding to receive your kind comments about our team members. We work hard to make sure that every guest feels welcome and satisfied during their entire stay, and it is rewarding to know we hit the mark for you in this regard. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Gentile Gianluca,La ringraziamo per l'ottima valutazione.Siamo felici che sia stata una piacevole esperienza.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Riley,We are happy to see your positive rating and to know you had a great stay. We look forward to welcoming you back again.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear George,We thank you for sharing your feedback about the restroom size. Our aim is for our guest to have the best experience with us. Please don't hesitate to inform us of any issues or concerns you may have so that we can find an adequate solution.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Mary,Thank you for your feedback.We apologize for the inconvenience caused by the temporary boiler malfunction. Our staff promptly worked to resolve the issue, and we apologize for any inconvenience caused. We're pleased to see from your positive rating that your overall stay was enjoyable, and we hope you'll consider visiting us again soon.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Tina,It was a pleasure having you and we are happy to see your 4* rating.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear JoAnn,Thank you for taking the time to share your experience. We're thrilled to hear that you enjoyed our rooftop and found our staff to be helpful. It's unfortunate that none of pillow options aligned with your preferences. Your feedback is valuable, and we'll certainly take it into account to enhance your next experience.We hope to have the pleasure of welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Sven,Thank you for your positive feedback. We are happy to know you had a great stay. We look forward to welcoming you back again.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Roland,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay. We're particularly glad that our staff contributed to making your stay pleasant and accommodating. We hope to have the opportunity to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Kaye,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our convenient location. Your feedback about your room is valuable to us as we continuously strive to improve our accommodations and services. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Michael,Thank you for your feedback. We are happy that you enjoyed your stay and found our location convenient.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Ilan,Thank you for your review. We're delighted you enjoyed the room, although we apologize for any inconvenience experienced. Your feedback is valuable to us and will help us enhance our guests' experiences in the future. We hope to welcome you back in the future.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Octavio,Thank you for your feedback and the excellent rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Russell,Thank you for your review. We are happy that our location met your needs and expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear James,We appreciate your feedback regarding the price of breakfast. Your opinion is essential to monitor our guests' expectaions. However, our breakfast boasts a wide variety of sweet and savory options. Therefore, we consider the price to be appropriate for the variety of offerings, making it competitive from this standpoint.We hope to have a chance to host you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma