Ulkopuoli

Arvostelut: The Millwood - A Boutique Hotel

3 out of 5
The Millwood - A Boutique Hotel
1375 El Camino Real, Millbrae, CA

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 583 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 269 kautta 1000 arvostelua" "
Arvosana 6 - OK. 80 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 39 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 29 kautta 1000 arvostelua" "

9,4/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Karmela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 29.5.2024
Thank you for the positive rating, Karmela! We appreciate your choice to stay with us at The Millwood and are delighted you enjoyed your time at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We hope to have the pleasure of hosting you again and look forward to exceeding your expectations on your next visit. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

travis

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I have stayed at The Millwood on many occasions over the years and have always enjoyed my stay. Very clean. Very courteous staff,
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 29.5.2024
Thank you so much for your gracious rating and comments, Travis - your kind words for our staff and accommodations made our day! At The Millwood, we always strive to provide the best experience to our guests, and we are so pleased to hear you've consistently enjoyed your stays with us. As we take pride in ensuring a clean and hospitable environment within the hotel, your endorsement of our clean facility and courteous staff is immensely gratifying. We are grateful to have you as our regular and valued guest, and we eagerly await your next visit and the chance to delight you again. Thank you for making us your hotel of choice in Millbrae. We sincerely appreciate your continued patronage and your valuable feedback. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Christopher

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 23.5.2024
Christopher, We appreciate you chose The Millwood for your stay in Millbrae and are delighted to know you had a 5-star experience with us. Guest satisfaction is our top priority, and we are so pleased to have met your expectations on this visit. It was our pleasure to host you on this journey, and we hope to see you again soon for another enjoyable and satisfying experience. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Hyvä

Taranbir

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It’s was nice staying at Millwood . Staff cooperated during our stay . Price wise valuable. Free parking during stay was nice and safe . Just add some more options in mrng breakfast . Rest all is fine . 👍
Yöpyi 2 yötä toukokuussa 2024
Customer Care Team vastasi 21.5.2024
Dear Taranbir, Thank you for staying with us at The Millwood and taking a moment out of your busy schedule to review your experience at our hotel. We are delighted to know you enjoyed your time with us, and it's a pleasure to read that our accommodating staff, great-value prices, and complimentary & safe parking facility were highlights of your visit. We strive to provide a superior experience to our guests at a great price, and your insights are crucial in helping us maintain high standards of service. We always welcome constructive feedback, as it allows us to continually enhance our offerings for the satisfaction and enjoyment of our valued guests. We have noted your suggestion for breakfast and will certainly keep it in mind for future improvements. We hope to have the pleasure of hosting you again when your travels bring you back to the area. Thank you for making us your hotel of choice on this journey. Have a safe trip!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Luke

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 20.5.2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Loistava

YILBAN

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 20.5.2024
Dear guest, Thank you for making The Millwood your preferred choice for accommodation in Millbrae. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we're excited to have you back! Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

6/10 OK

Jason

They charge $25 extra charge for one hour early check in, It’s first hotel I know to do this for 20-30 hotel I been check in per year, they don’t give you credit for check out early of course,
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 16.5.2024
Hello Jason, Thank you for your feedback. We strive to deliver a great guest experience, but it sounds like your time with us did not fully meet your expectations. It's noticeable that our early check-in fee caused you some dissatisfaction, and we regret your displeasure. Our check-in time is at 3pm. However, if your room has been cleaned and is available, we're happy to check you in early. Usually, there's an early check-in fee before 3pm. This is because additional time and effort are put in by our team to accommodate early check-ins, so an extra charge is applied. Our fee also aligns with many other hotels in the area and the US. While guests can check out at any time after checking in, sadly, we are not able to offer any discounts for checking out early. It's unfortunate that you did not experience the usual level of satisfaction that other guests have with their stays with us. We hope you understand our position on this matter and look forward to another opportunity to host you more successfully on a future visit. Thanks again for your stay and your review. We appreciate both.Kind Regards,Vijay Patel General Manager

10/10 Loistava

Angela

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like to stay here. It is close to the airport. Updated rooms and great parking.
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 16.5.2024
Many thanks for sharing such glowing comments, Angela! It's great to hear your thoughts about your experience at The Millwood, and we are delighted to hear you enjoy staying with us. Guest comfort and satisfaction are our top priorities, and we are thrilled to know you appreciated our updated rooms, on-site self-parking facilities, and convenient location near the airport. We sincerely appreciate you taking the time to leave us with a five-star review and are grateful for your kind words and support. It was a pleasure to host you, and we're excited to have you back for another satisfying and convenient stay. Thank you for making us your hotel of choice on this journey. Have a good trip!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Paul

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Pleasant hotel in a dull area.
Yöpyi 3 yötä toukokuussa 2024
Customer Care Team vastasi 15.5.2024
Thank you for staying with us at The Millwood and awarding us a perfect 5/5 rating, Paul! We sincerely appreciate your stay and your generosity with the rating. We are grateful for your endorsement of our hotel and are glad to hear that our property was to your liking. However, we regret that you did not experience the same level of satisfaction with the area. Our convenient location near the airport and public transportation ensures time-saving commuting for business travelers and vacationing families alike. Proximity to trendy bars, highly-rated restaurants, popular music venues, live theater, art galleries, premier shopping destinations, etc., means you are never too far away from things to see and do. Nonetheless, we value your feedback and hope to have you back with us for another pleasant stay when you are next in town. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Israa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They are so friendly and supportive
Yöpyi 3 yötä toukokuussa 2024
Customer Care Team vastasi 14.5.2024
Dear Israa, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We pride ourselves on providing exceptional service to our guests, and it's rewarding to hear that our hotel representatives demonstrated the high customer service standards we expect of them. Thank you for taking the time to recognize our friendly and supportive team. We'll be sure to pass on your compliments to our dedicated staff, who work tirelessly to ensure memorable experiences for all our guests. We are grateful you chose to stay with us on this journey and hope to have the pleasure of having you back with us soon. Thanks again for your 5-star review and encouraging feedback. We value both. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Hongwei

Hyvää: Siisteys ja henkilökunta ja palvelu
I can’t use my computer to internet only use iPhone. They don’t let guests using computers to internet
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 14.5.2024
Dear Hongwei, Thank you for staying with us at The Millwood and taking the time to rate your experience at our hotel with five stars. We are grateful for your business and your generosity with the rating. We hope your stay was pleasant and you had a comfortable night's rest at our property. We regret to read about your displeasure with the limitations regarding internet access, particularly for guests using computers. We understand that using an iPhone for connecting to the internet may not be a viable alternative for all our guests, and we apologize for any inconvenience caused. Here, we would like to clarify that our Wi-Fi is offered for free to everyone when they book a room, and this is not a typical guest experience at our hotel. Please rest assured that we will look into your concern and investigate the matter thoroughly to understand what may have transpired. We trust that everything else was to your satisfaction, and we look forward to hosting you again and hope to delight you with an even better stay during your next trip to the area. Thank you for making us your hotel of choice on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Sanghyuk

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean. Cleanest hotel I stayed past 2 weeks in SF SJ vicinity area including 4 stars
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 14.5.2024
Thank you so much for your lovely comments and 5-star review, Sanghyuk! Your endorsement of our hotel's high cleanliness standards made our day! We understand the importance of maintaining a clean environment for our guests' comfort and satisfaction and strive to uphold this aspect with utmost sincerity; thus, your recognition of our efforts is gratifying. We will make sure to share your positive feedback with our team, who work diligently to maintain our hotel's high standards. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back with us soon for another pleasant and comfortable stay. Thank you for choosing The Millwood in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Russel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great job by all
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 14.5.2024
Dear Russel, Thank you for choosing The Millwood for your recent stay and taking the time out of your busy schedule to post a 5-star review of your experience with us. We are grateful for your gracious feedback and your generosity with the rating. Our dedicated team works very hard to ensure positive experiences for all our guests, and your endorsement of our team's efforts is gratifying. We will be sure to let our team know that their hard work and efforts did not go unnoticed. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly await your next visit and the chance to exceed your expectations again. Have a safe trip, and see you again soon!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Abigail

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 8.5.2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 OK

changliang

Yöpyi 1 yön toukokuussa 2024
Customer Care Team vastasi 29.5.2024
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. We strive to exceed our guests' expectations and apologize we fell short in some aspects, as reflected in your less-than-perfect rating. Please do let us know if there is anything we can do to make the next experience enjoyable for you. We're committed to delivering memorable experiences to our guests and would appreciate any feedback you could provide to improve. We look forward to another opportunity to delight you and hope to give you a better stay on a future visit. Safe travels!Kind Regards,Vijay Patel General Manager

4/10 Huono

Martin

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
We arrived an hour before check in, so we took the chance to be able to check in rather than have to leave and come back. The receptionist said no problem you can check in but it's gonna cost you $25, I could understand this if the block we were staying in was still being cleaned but hit wasn't. Paid the fee and when we got to the room we notice the wi-fi was not working. Back up to front desk for assistance and basically given a phone number to call. Tried that he couldn't help and said he would call back, waited for over an hour still no call. Back up to reception and only after I pushed back did she agree to call the tech company. 3 hour later and after spending 30mins on the phone with their tech support did it finally work. If you need reliable wi-fi for business, children you might want to look elsewhere. You would have thought they would have waived the early $25 check in after all that, but no $$$ more important than guest satisfaction.
Yöpyi 3 yötä huhtikuussa 2024
Customer Care Team vastasi 6.5.2024
Hi Martin, We appreciate your choice to stay with us in Millbrae and are disappointed to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. It's noticeable that our early check-in fee caused you some dissatisfaction, and we are sorry for the displeasure you experienced. Our check-in time is at 3 pm, and we are happy to check you in earlier if your room is available and cleaned, subject to a small fee. We do apologize for the inconvenience caused due to the Wi-Fi issue you encountered upon arrival, and it's regrettable to learn that the service you received in relation to your concern wasn't up to par. Providing attentive and responsive service is our top priority, and we assure you that we will address this with our reception staff and see to it that this is taken as a learning opportunity. Our Wi-Fi tends to be pretty good, however due to unforeseen service interruption from our internet provider we did have network issues. This is a rare event that was out of our control. It's unfortunate we failed to meet your expectations on this visit. However, we aim to make things right for you and hope you'll give us another chance to share a more enjoyable experience and delight you with the top-notch stay that the vast majority of our guests usually have with us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 2.5.2024
Dear Michael, Thank you for making The Millwood your preferred choice in Millbrae. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. Your satisfaction is important to us, and we are pleased you had a positive experience at our hotel. We hope to have the pleasure of welcoming you back soon for another pleasant and comfortable stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Lori

all around cleanliness. Convenience of parking and it was quiet
Yöpyi 3 yötä huhtikuussa 2024
Customer Care Team vastasi 30.4.2024
Dear Lori, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We understand the importance of maintaining a clean and peaceful environment and put a lot of effort into upholding these aspects for our guests. We are thrilled that you appreciated our hotel's all-around cleanliness and tranquility. It's also great to know that you enjoyed the convenience of our parking facility. Your complete satisfaction is what drives us, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing us and taking a moment to share your valuable feedback. We are grateful for both. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Ashley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was perfect for our overnight stay. The bed was comfortable and the room was clean. Check-in/check-out was seamless.
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 23.4.2024
Thank you so much for the glowing feedback, Ashley! It's a pleasure to read about your positive experience at The Millwood, and we are delighted to hear our accommodation was perfect for your overnight stay. We are happy to know you had a seamless check-in/check-out experience, and we are glad you appreciated the clean room and comfortable bed. Your complete satisfaction is our top priority, and we are thrilled you had a 5-star experience with us. It was a pleasure to host you, and we hope to welcome you back soon for another satisfying stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Delara

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 23.4.2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Hyvä

Jeffrey

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is very clean, quiet and well kept. There are transpatent acrylic panels installed on the outside walkway blocking noises from the parking lot or street. The only disappointment is they do not provide airport shuttle services which I have to pay extra for taxi services to and fro SFO airport.
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 22.4.2024
Dear Jeffrey, Thank you for reviewing your recent stay at The Millwood and giving us a positive review. It's great to hear your perspective on our property, and we thank you for acknowledging our efforts to provide clean and well-maintained accommodations and a peaceful and relaxing atmosphere for our guests. Guest comfort is of utmost importance to us, and we are happy to know that you appreciated our efforts to minimize noise and increase comfort by soundproofing the building with transparent acrylic panels - thank you for supporting our product/service. We apologize for the disappointment you experienced due to the lack of an airport shuttle service. Our convenient location near the airport means guests can easily avail themselves of a Taxi, Uber, or Lyft to get to and from our property, as these services are readily available at the airport and the hotel. Nonetheless, we value your feedback, as it helps us identify how we can enhance the overall experience for our valued guests. We trust that everything else was to your satisfaction, and we look forward to welcoming you again and hope to exceed your expectations on a future visit. Thank you for choosing to stay with us on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Angie

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 22.4.2024
Dear Angie, Thank you for making The Millwood your hotel of choice in Millbrae. We are grateful you took the time out of your busy schedule to review us and sincerely appreciate you awarding us a 5/5 rating. Your complete satisfaction is our top priority, and we are so pleased we could ensure that during this visit. We hope to welcome you back soon and look forward to exceeding your expectations again. Thank you for choosing to stay with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Hyvä

Sharo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was lovely and the fireplace was an unexpected bonus as it was a cool evening. The breakfast wasn’t great, but we were glad it was an option.
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 22.4.2024
Dear Sharo, Thank you for staying with us at The Millwood and giving us a positive rating. Your comfort and satisfaction are important to us, and we sincerely value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are delighted to read your positive comments about the room and the fireplace, and it feels great to know that we succeeded in providing suitable accommodation for your trip here. We are glad the fireplace was a welcome addition to your stay experience, especially considering the chilly evening. We are sorry that our breakfast did not particularly appeal to you. It's heartening to hear that you appreciated the availability of this amenity regardless, and we are grateful for your gracious feedback. We review our breakfast offering regularly, and we will take your feedback into consideration when we next do so. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you again and hope to exceed your expectations on your next visit. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Janet

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Upgraded facilities are great for older motel. Flowers/plantings enhance appearance for city accommodation. Staff was friendly and helpful.
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 19.4.2024
Dear Janet, Thank you for the lovely review! It is always a pleasure to receive positive feedback from our guests, and we are happy to hear that you appreciated our upgraded facilities and our efforts to enhance the property's appearance with flowers/plantings. We are also pleased to read you found our staff friendly and helpful during your stay. Providing suitable accommodation and excellent customer service is always our goal, and we are thrilled we hit the mark for you. Thank you for making The Millwood your hotel of choice in Millbrae. We are grateful to have you as our guest recently and hope to see you again soon for another satisfying stay. Safe travels!Kind Regards,Vijay Patel General Manager

4/10 Huono

Frank, Seattle

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
They advertise on Expedia that they have airport shuttle service. When I arrived they told me that the service has not been operational for a while. Had to pay $20 to get from hotel to airport. The hotel should have made concessions for not delivering on what they advertised on Expedia.
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 18.4.2024
Hello Frank, Thank you for your stay and your review. We strive to deliver a great guest experience and regret to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. We aim to present an accurate representation of our hotel and its amenities online and are truly sorry for any misunderstandings that occurred. Unfortunately, we no longer provide an airport shuttle service at our location and don't advertise this amenity on our brand website anymore. Our hotel is conveniently located just 3 miles from San Francisco International Airport, and guests can avail themselves of a Taxi, Uber, or Lyft to get to and from our property, as these services are readily available at the airport and the hotel. We try our best to ensure that all information pertaining to our property is accurate and up-to-date on our brand website and third-party booking sites; however, we don't have much control over the contents of third-party sites. That said, we appreciate you alerting us to this issue, and we will be sure to verify the information on Expedia to ensure it is accurate and updated. Thank you for your feedback. We apologize for any inconvenience caused and hope you'll consider us again, as we would love the opportunity to exceed your expectations and delight you with the top-notch stay that our guests love and expect from us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Luis

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Exactly what I needed for a layover.
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 17.4.2024
Dear Luis, It is great to receive feedback from you regarding your recent stay at The Millwood, and we are thrilled to hear that our accommodation was perfect for your needs for a layover. We hope your stay was comfortable and you had easy access to everything you needed. We appreciate you choosing our hotel for your lodging needs on this trip, and we hope to remain your accommodation of choice in Millbrae for future visits. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Kaila

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient and comfortable stay close to SFO. I felt safe here because of the secured entrance with use of your key card to get access to the rooms. Never seen this kind of security.
Yöpyi 2 yötä huhtikuussa 2024
Customer Care Team vastasi 16.4.2024
Kaila, we are thrilled to read your 5-star review of our hotel - thanks so much for sharing it with us and others! Safety and security are top priorities for us, and we put a lot of effort into upholding these aspects at our hotel. It's most rewarding to hear that you appreciated the secured entrance and access to the rooms and felt safe during your stay with us. We are also happy to know you had a comfortable stay at The Millwood and found our proximity to the airport convenient for your travels. Your complete satisfaction is our ultimate goal, and we hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

ERIC

Yöpyi 2 yötä huhtikuussa 2024
Customer Care Team vastasi 4.5.2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lives up to its name as a boutique hotel
Yöpyi 1 yön maaliskuussa 2024
Customer Care Team vastasi 15.4.2024
Dear David, Thank you for your recent stay at The Millwood and for awarding us a perfect 5/5 rating! Your complete satisfaction is our top priority, and we are thrilled to hear that our boutique accommodations lived up to your expectations. We hope your stay was comfortable and you had a great time at our hotel in Millbrae. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Sierra

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing!
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 15.4.2024
Dear Sierra, It brings us immense joy to know that you had a fantastic experience at The Millwood in Millbrae - thanks so much for sharing your great experience with us and others! We always strive to provide you with the best possible stay here, and it's most rewarding to hear that you enjoyed your time with us. Your complete satisfaction is what drives us, and we'll continue working hard to make every interaction with us memorable and remarkable. Thank you for taking the time to leave us with a 5-star review. We sincerely appreciate your stay and your feedback. Have a safe trip, and see you again soon!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Ruby, Aurora

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a quiet, clean and great location to the San Francisco Airport! We would definitely stay again!
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 15.4.2024
Dear Ruby, Thank you so much for your valuable feedback! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you found our property clean and quiet and the location convenient to the airport. We hope your stay was comfortable and you had easy access to everything you needed. We are thrilled to learn you plan to stay with us again, and we can't wait to have you back soon for another 5-star experience at The Millwood in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Hyvä

Simone

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice stay, with a pretty decent breakfast. Comfortable and clean.
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 12.4.2024
Simone, Thank you for taking the time to share your feedback about your recent stay at The Millwood. We're delighted to hear that you enjoyed your time with us and found our breakfast to be pretty decent. We take pride in providing comfortable and clean accommodations for our guests. Your comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back soon for another enjoyable stay. Have a fantastic day!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Nancy, Chapel Hill

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very pleasant hotel 10 minutes from SFO.
Yöpyi 1 yön huhtikuussa 2024
Customer Care Team vastasi 8.4.2024
Thank you so much for your stay and your valuable feedback, Nancy! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you had a positive impression of our hotel and its location in relation to the airport. Thank you for giving us a 5-star review and sharing helpful information with prospective guests who may be reading the comments and considering a stay with us. Your satisfaction is what drives us, and we hope to see you again soon so we can provide another pleasant and convenient stay at The Millwood in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Nik

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Surprisingly excellent facilities for the price.
Yöpyi 1 yön maaliskuussa 2024
Customer Care Team vastasi 8.4.2024
Thank you so much for your valuable feedback, Nik! It was our pleasure to host you at The Millwood in Millbrae, and we are thrilled to hear that you were pleasantly surprised by our facilities and found them excellent for the price - many thanks for your kind words and support! At our hotel, we always strive to exceed our guests' expectations, and we are so glad we achieved said task with you. Your satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Pornnapha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Customer Care Team vastasi 28.3.2024
Dear guest, Thank you for your recent stay at The Millwood and for sharing your thoughts about your experience through a perfect 5/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we hope to see you again soon. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Ashley

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The beautiful glass walls were very unique. I always love coming here because they’re always super clean with simple rooms. Perfect value for the cost.
Yöpyi 4 yötä maaliskuussa 2024
Customer Care Team vastasi 25.3.2024
Dear Ashley, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We are happy to hear that you appreciated the beautiful glass walls and the high cleanliness standards of our rooms, and it's gratifying to know that our accommodation offered you perfect value for money - many thanks for supporting our product! Your continued patronage is greatly valued, and we remain dedicated to providing exceptional products/services to make every interaction with us pleasant and memorable. Thank you for staying with us on this journey. We hope to see you again soon. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Maria

Liikematkailija, Matkusti kumppanin kanssa
The hotel it's cozy, clean, and it's quite as well!
Yöpyi 1 yön maaliskuussa 2024
Customer Care Team vastasi 23.3.2024
Dear Maria, Thanks so much for awarding us a perfect score! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and calming stay experience. We hope your stay was enjoyable and you had a great night's sleep at our hotel. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for making The Millwood your preferred choice in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great
Yöpyi 2 yötä maaliskuussa 2024
Customer Care Team vastasi 23.3.2024
Thank you for reviewing your recent stay at The Millwood and giving us a positive review, Michael! We appreciate you sharing your 5-star experience with us and the community and are thrilled you had a great stay with us. It was a pleasure to host you, and we hope to have you back soon for another enjoyable experience at our hotel in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Outstanding Service and stay
Yöpyi 1 yön maaliskuussa 2024
Customer Care Team vastasi 13.3.2024
Many thanks for the 5 out of 5 rating, David! It is a pleasure to read about your recent experience at The Millwood, and we are thrilled that you had an outstanding stay at our hotel. As we hold ourselves to exemplary service standards, it's most rewarding to hear that you received exceptional service from our team. Your feedback inspires us to keep pushing forward and continue striving for excellence in all that we do. We look forward to having you back with us soon for another memorable experience. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Kind Regards,Vijay Patel General Manager

10/10 Loistava

You Mi

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff, clean great hotel. Will be back to stay again!
Yöpyi 1 yön maaliskuussa 2024
Customer Care Team vastasi 11.3.2024
Dear guest, Thank you for sharing your rating of our hotel in Millbrae. It is always a pleasure to receive positive feedback from our guests, and we are delighted to hear that you had a great impression of The Millwood and found our facility clean and the staff friendly. Your kind words are humbling, and we appreciate your gracious comments greatly. It brings us great joy to know that you intend to stay with us again, and we can't wait to have you back soon so we can share another 5-star experience with you. Thank you for your business and your support. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Rudy

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean environment
Yöpyi 2 yötä maaliskuussa 2024
Customer Care Team vastasi 8.3.2024
Dear Rudy, Many thanks for rating your recent stay at The Millwood with five stars. Providing our guests with clean and comfortable accommodations is our top priority, and we are happy to hear you noticed and appreciated the clean environment of our hotel - thank you for acknowledging our cleanliness standards! We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back with us again. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Anna, shibuyaku

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 4.3.2024
Thank you for the 5 out of 5 rating, Anna - it's much appreciated! It was our pleasure to host you, and we are so pleased you had a positive experience at The Millwood. We hope everything was in order and you had easy access to your essentials. We eagerly await your next visit and look forward to sharing another memorable experience with you upon your return. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Hyvä

Flordeliza

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 29.2.2024
Dear Flordeliza, Thank you for taking the time to review your recent stay at The Millwood in Millbrae. We are pleased to learn you had a positive overall experience at our hotel, as reflected in your 4/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. We're always striving for excellence, and your insights are helpful. Should you have any suggestions or feedback, please feel free to share. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

David

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
convenience to mills hospital
Yöpyi 2 yötä helmikuussa 2024
Customer Care Team vastasi 28.2.2024
Dear David, Thank you for choosing The Millwood for your stay in Millbrae. It was a pleasure to host you, and we are pleased to know our location was convenient for you. We also hope your stay was comfortable and you enjoyed the restful boutique experience we aim to provide our guests. Thank you for staying with us on this journey. We eagerly anticipate your return for another 5-star experience. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Mary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Helpful staff, clean room
Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 28.2.2024
Dear Mary, We appreciate your choice to stay at The Millwood and are grateful for the perfect 5/5 rating. As we are committed to high customer service and cleanliness standards, we are thrilled to hear that you found our staff helpful and the room clean. It was a pleasure to host you, and we look forward to seeing you again soon for another positive experience at our hotel in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Cynthia

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overnight getaway
We used to live in the Bay Area and are familiar with the Millwood hotel. Our first time staying. We’ve stayed at other surrounding hotels in the past year and were not as impressed as we were for the reasonable price,the amount of cleanliness, friendliness of staff ,a nice free hot and cold continental breakfast and free parking. Very hard to find nowadays! We just got a basic deluxe king room was not extremely large but it was very adequate for staying overnight. Will book a Suite the next time we stay.
Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 27.2.2024
Dear Cynthia, Thank you for making The Millwood your hotel of choice on this trip. We are gratified to know you had a positive first impression of our hotel and sincerely appreciate the gracious rating. As we put a lot of effort into ensuring clean, comfortable, and friendly accommodations for our guests at a great price, it's most rewarding to hear that our clean facilities, friendly staff, complimentary breakfast and parking amenities, and reasonable rates were all hallmarks of your stay. It's also heartening to learn that the room was adequate for your needs despite the size. We appreciate your decision to book a suite on your next visit; indeed, our suites are ideal for guests looking for more space to relax. We look forward to seeing you again soon and hope you experience the same comfortable and enjoyable stay during your next visit. Safe travels, and thank you for choosing us!Kind Regards,Vijay Patel General Manager

10/10 Loistava

Michael, Boston

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
What a tremendous value - very clean, convenient to SFO, newly renovated room. The staff was so helpful, easy check-in, and was able to hold onto our luggage for the day after we checked out. A diamond-in-the-rough!
Customer Care Team vastasi 27.2.2024
Dear Michael, It is always a pleasure to receive positive feedback from our guests, and we are delighted to know your recent stay at The Millwood offered you exceptional value. This is exactly the kind of feedback we strive to receive from our guests - thank you for the endorsement! We are so pleased you noticed our recent upgrades and appreciated the newly renovated room, clean facility, and helpful staff, and it's most rewarding to hear that our check-in and post-check-out service left a positive impression on you. At our Millbrae hotel, we always aim for top-notch customer service, and we'll be sure to share your positive comments with our team, who work diligently to uphold our hotel's high service standards. We are also happy to learn that our convenient location was a highlight of your visit. Your encouraging words motivate us to keep raising the bar, and we remain committed to making every possible effort to exceed your expectations each time you choose us. Thank you for staying with us on this journey. We look forward to welcoming you back soon!Kind Regards,Vijay Patel General Manager

8/10 Hyvä

Steve

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 27.2.2024
Dear Steve, Thank you for taking the time to review your recent stay at The Millwood in Millbrae. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you on your next stay. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awesome hotel!
Fantastic hotel near SFO. Highly recommend this place, very clean and modern rooms, excellent friendly staff, and super close to SFO. I’ll definitely stay here again! Thank you!!
Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 23.2.2024
Wow, David, what a wonderful review to read - thank you for sharing your fantastic experience at The Millwood with us and others! It's very rewarding to hear your perspective on our hotel, rooms, staff, and location, and we are happy to know that you intend to stay with us again - this is exactly the kind of feedback we strive to receive from our guests! Thank you for recommending our property to prospective guests. Your support means everything to us, and we eagerly anticipate your return for another satisfying stay at our Millbrae hotel. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great value
This is a nice little motel-style hotel. Quick check-in for our one night stay. The room was clean, the A/C nice and cold, and a nicely functional bathroom. The mattress was super comfortable. I meant to check the brand since I’m in the market for a new one, but forgot. Also a decent breakfast, which is nice considering the low price of the room. Would stay here again.
Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 27.2.2024
Dear John, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted to hear that our accommodation offered you great value for money - thank you for your kind words and support! We are glad that you liked our boutique hotel, and it's great to know that the clean room, functional bathroom & AC, and comfortable mattress were highlights of your visit. We are also happy to learn that you appreciated our breakfast offering - we hope you found it a convenient way to start your day. It was a pleasure to host you, and we can't wait to have you back soon for another memorable experience. Thank you for staying with us on this journey. Safe travels!P.S. The mattresses we have are Simmons Pillow Top - Happy shopping! :)Kind Regards,Vijay Patel General Manager