5 ulkouima-allasta avoinna 8.00–22.00, aurinkovarjoja, aurinkotuoleja

Arvostelut: Barceló Gran Faro Los Cabos - All Inclusive

4 out of 5
Barceló Gran Faro Los Cabos - All Inclusive
Blvd San Jose S/N, Zona Hotelera Fonatur, San José del Cabo, BCS

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 822 kautta 2113 arvostelua" "
Arvosana 8 - Hyvä. 569 kautta 2113 arvostelua" "
Arvosana 6 - OK. 373 kautta 2113 arvostelua" "
Arvosana 4 - Huono. 196 kautta 2113 arvostelua" "
Arvosana 2 - Hirveä. 153 kautta 2113 arvostelua" "

8,8/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Eduardo

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
No nos cumplieron lo prometido.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Lilly

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I went here alone for my birthday and I couldn’t have asked for better people on staff. They were super kind and most of them spoke English so communication was no issue! As a woman traveling alone I often have to be on guard but I felt very relaxed and safe here. They even sang me happy birthday and gave me a big piece of tres leches! The man who hosted karaoke did a great job with entertainment as well. Honestly such a wonderful experience when I come to Cabos again I will stay here again
Yöpyi 3 yötä huhtikuussa 2024

8/10 Hyvä

Diana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property needs to be remodeled. Overall I think is overpriced.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Linda

Matkusti ryhmän kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Went with a group of 12 and had so much fun would highly recommend! The hotel was beautiful. The staff is amazing. Food was excellent entertainment was great. Can’t go wrong.
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 13.5.2024
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

10/10 Loistava

Polo gerardo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

carlos MARTINEZ

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Todo
Yöpyi 5 yötä toukokuussa 2024

8/10 Hyvä

Luis Roberto

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 2 yötä toukokuussa 2024
Guest Service vastasi 11.5.2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 Loistava

Olga Lidia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
friendly and efficient, especially the manager Jose Luis, very professional, the food is the best, freshest and most delicious, every day.I’m
Yöpyi 3 yötä toukokuussa 2024
Guest Service vastasi 11.5.2024
Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.

8/10 Hyvä

Salvador Gaspar Arguelles

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property is in good and clean condition, needs to be updated a little bit. Service was the best of all, from the front desk, restaurants & bars they where always willing to go above and beyond, but the one it did stand above all was Martha from Las Olas restaurant, she made us feel like home regardless how busy she was she always tried to take care of everything under her area, and even when we were sitting in an area wasn’t assigned to her she always took care of us regardless.
Yöpyi 3 yötä toukokuussa 2024
Guest Service vastasi 11.5.2024
We first would like to thank you for choosing our Barceló Gran Faro for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Loistava

RICARDO JACOB IBARRA, MONTERREY

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
La comida le faltó sazón, mucha comida fría, ocupan un buen chef.
Yöpyi 3 yötä toukokuussa 2024
Guest Service vastasi 10.5.2024
Querido Sr. Ibarra, en primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Gran Faro para sus vacaciones en Los Cabos y por informarnos de sus preocupaciones relativas al tiempo que pasó con nosotros, ya que ello nos da la oportunidad de observar las áreas que pueden tener un pequeño margen de mejora y por ello le estamos muy agradecidos. Saludos cordiales.

10/10 Loistava

Henry

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect
Yöpyi 1 yön toukokuussa 2024
Guest Service vastasi 10.5.2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

8/10 Hyvä

John

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All rooms seem to have good beach views
Yöpyi 2 yötä toukokuussa 2024
Guest Service vastasi 8.5.2024
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló hotel.

6/10 OK

Holly Jean

Hyvää: Siisteys
There was NO advantage of having premium Selection as there were no premium restaurants and you did not have first access to specialty restaurants
Yöpyi 4 yötä toukokuussa 2024
Guest Service vastasi 8.5.2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 Loistava

Gerardo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo bien solo falta personal en el area de las albercas para las bebidas
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Chantal

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Très agréable séjour. Les animateurs étaient très gentils, à l'heure et divertissants Katya et Jared)
Yöpyi 8 yötä huhtikuussa 2024
Guest Service vastasi 8.5.2024
We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team

10/10 Loistava

SATNAM

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great Place for Familys enjoyed our stay
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 8.5.2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

10/10 Loistava

Pamela

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unas vacaciones muy tranquilas. El hotel es muy bonito, tienes una ubicación excelente.. si el plan es quedarte todo el tiempo en el hotel es tu opción.
Yöpyi 3 yötä toukokuussa 2024
Guest Service vastasi 8.5.2024
Muchas gracias por sus maravillosos comentarios en relación al servicio recibido. Sin lugar a dudas esto es una de nuestras mayores recompensas el saber que nuestros huéspedes regresaron a casa con buenos recuerdos de sus vacaciones. Una vez mas agradecemos el tiempo dedicado para dejar su comentario y será un gusto darle la bienvenida en una futura estancia

10/10 Loistava

LUIS

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really good experience
Yöpyi 4 yötä maaliskuussa 2024
Guest Service vastasi 8.5.2024
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

4/10 Huono

Jessy

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Las camas cómodas pero la atención es deficiente, poco personal y la comida en lo particular muy mala y siempre Fría. No volveremos! Ni los recomendaré. Gracias.
Yöpyi 1 yön toukokuussa 2024
Guest Service vastasi 6.5.2024
Querida Sra. Gil, sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro hotel, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios, junto con nuestros equipos y responsables de cada departamento, y nos gustaría asegurarle que todos sus problemas serán atendidos. Saludos cordiales.

10/10 Loistava

Michelle M

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I wish there were more restaurants.
Yöpyi 6 yötä huhtikuussa 2024
Guest Service vastasi 6.5.2024
Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.

2/10 Hirveä

David, Shelton

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Terrible food! Way understaffed. ( at one point there was one bar open ( at 1pm) with one bartender serving the ENTIRE resort. One waiter in the pool area, one waiter at the Japanese specialty restaurant. ( sushi was horrible). Menu VERY limited. The soup was barely warm and they did not have the means to heat it up! lol. The buffets were very mediocre. When we checked out, no one even asked us about our stay! We live in La Ventana( 2 hours north) and stayed a couple nights. WE LOVE SAN JOSÉ. We know this town well. But I would HIGHLY recommend you look elsewhere. Btw. I never do reviews but this was merited.
Yöpyi 2 yötä toukokuussa 2024
Guest Service vastasi 6.5.2024
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

8/10 Hyvä

Minoru

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
some ice machine does not work
Yöpyi 2 yötä huhtikuussa 2024
Guest Service vastasi 4.5.2024
Dear Minoru; The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this reviewBest regards

8/10 Hyvä

Gina Marie, BEACON

Matkusti kumppanin kanssa
Hyvää: Siisteys
Cabo is a beautiful place so you will experience that here, but we were not impressed with the resort. You’re limited in how many nights you can make a dinner reservation based on how many nights you’re staying, and the rest of the nights are forced to eat at the buffet which wasn’t overly impressive. We had never been to an “all inclusive” where they offered lobster, but at an additional charge. Offered Prosecco, but at an additional charge. Offered room service, but at an additional charge. The entertainment was lacking but if you find yourself here, check out the sky bar before sunset. There are amazing 360 views of the city.
Yöpyi 5 yötä huhtikuussa 2024
Guest Service vastasi 4.5.2024
Dear Gina; The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this reviewBest regards

10/10 Loistava

Beatriz

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent customer service.
Yöpyi 5 yötä huhtikuussa 2024
Guest Service vastasi 4.5.2024
Dear Beatriz; Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.Best regards

2/10 Hirveä

Logan

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pretty dumpy not worth the $$$$
Yöpyi 6 yötä huhtikuussa 2024
Guest Service vastasi 4.5.2024
We were very disappointed to read your experience during your stay in our Barceló hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

6/10 OK

tina

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very basic resort. Bedding was two flat sheets and a light blanket, no fitted sheet which made it a bit uncomfortable. No face cloths in the bathroom so had to use a towel. Pool service was extremely slow.
Yöpyi 2 yötä huhtikuussa 2024
Guest Service vastasi 3.5.2024
We first would like to thank you for choosing our Barceló for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

8/10 Hyvä

Riley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly staff. A bit of a communication barrier though. Food was great and plenty of options. Overall a great resort.
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 3.5.2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 Loistava

Jay

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This is a laid back property. A place for a nice relaxing vacation. Not far from the airport or San Lucas
Yöpyi 3 yötä huhtikuussa 2024
Guest Service vastasi 3.5.2024
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

10/10 Loistava

Oscar

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent for a quiet and relaxing vacation
Yöpyi 5 yötä huhtikuussa 2024
Guest Service vastasi 2.5.2024
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló hotel with us.

10/10 Loistava

Terri Lynn

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 2.5.2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

8/10 Hyvä

James

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 2.5.2024
Thank you for reviewing your recent stay in our Barceló . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

6/10 OK

Ronald Hugh

Hyvää: Siisteys ja henkilökunta ja palvelu
I thought check in was ridiculously to long. And no transfers to and from airport which was ex pricey and inconvenient.
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 1.5.2024
We first would like to thank you for choosing our Barceló for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Loistava

MARIELA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy bien
Yöpyi 3 yötä huhtikuussa 2024
Guest Service vastasi 1.5.2024
Querida Sra. Mariela: En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro hotel y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Saludos cordiales.

10/10 Loistava

Andrew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was one of the best all inclusive vacations we have ever had. Right from check in to check out, the staff were so amazing! Our room was very clean and comfortable, with a beautiful view of the grounds and ocean. The food variety was a pleasant surprise compared to other all inclusives, where variety gets challenging after the first few days. We felt very safe and secure in and out of the resort area. A big shout out to Axel and Yamaleet at the lobby bar! They went out of their way to make us comfortable! We will be back for sure!
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 30.4.2024
Dear Andrew; Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.Best regards

10/10 Loistava

Margarita

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Todo muy bien !!!
Yöpyi 4 yötä huhtikuussa 2024
Guest Service vastasi 2.5.2024
Estimada Sra. Margarita, muchas gracias por compartir su experiencia de su reciente estadía y esperamos contar nuevamente con su visita. Saludos cordiales.

10/10 Loistava

ERNESTO RODRIGUEZ DE LA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
TODO MUY BIEN, LA ATENCION DE KENJI EN LA ALBERCA Y FREDDY EN EL BAR EXCELENTE. LA HABITACION LIMPIA Y LA CAMA MUY COMODA.
Yöpyi 4 yötä huhtikuussa 2024
Guest Service vastasi 30.4.2024
Estimado Ernesto; Le damos gracias por sus maravillosos comentarios acerca del servicio recibido, los cuales se han compartido con todo el equipo. Siempre es una gran fuente de motivación para nuestro personal el oír que nuestros clientes aprecian sus servicios y atención de manera tan detallada. Servicio al huesped

2/10 Hirveä

Patrick

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 1.5.2024
We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

10/10 Loistava

Stephen Brian

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Extra attention was observed everywhere. Champagne and charcuterie for our anniversary. Smiling staff..all amazing
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 30.4.2024
Thank you very much for your wonderful comments regarding the service received. Without a doubt this is one of our greatest rewards to know that our guests returned home with good memories of their vacations. Once again we thank you for taking the time to leave your comments and we will be happy to welcome you back for a future stay.

10/10 Loistava

EDGAR TOKUNAGA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
LAS INSTALACIONES MUY BUENAS, LA ATENCIÓN DEL PERSONAL EXCELENTE, EN PARTICULAR LA DE PABLO REYES Y FERNANDA SERRATO, CON MUY BUENA ATENCIÓN AL SERVICIO DE CLIENTES. NOS ENCANTÓ EL LUGAR, TANTO QUE YA RESERVAMOS EN EL MISMO HOTEL CON OTRO DESTINO, ESPEREMOS EL RESULTADO SEA AL MISMO. GRACIAS!!!
Yöpyi 5 yötä huhtikuussa 2024
Guest Service vastasi 30.4.2024
Estimado Tokunaga; Muchas gracias por sus maravillosos comentarios en relación al servicio recibido. Sin lugar a dudas esto es una de nuestras mayores recompensas el saber que nuestros huéspedes regresaron a casa con buenos recuerdos de sus vacaciones. Una vez mas agradecemos el tiempo dedicado para dejar su comentario y será un gusto darle la bienvenida en una futura estanciaSaludos cordiales

6/10 OK

Fola

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The drinks were ok, the food was not in a sanitary environment they had flies and birds around. We didn't get the wine or benefits for the EXpedia VIP
Yöpyi 2 yötä huhtikuussa 2024
Guest Service vastasi 30.4.2024
Dear Fola; The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this reviewBest regards

4/10 Huono

Scott, Calgary

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Most staff do not know any English, continuous no hot water for showering, never restocked fridge daily like suppose to, only a couple alcartes that were very sticky with dress code. The men had dress shorts & dress shirts on & the woman all had on nice dresses & we got denied going in. Pools were dirty. Pre booked, paid extra & confirmed our private shuttle for pick up & they never showed up and we had to pay again and take a cab. Would not stay here again.
Yöpyi 3 yötä huhtikuussa 2024
Guest Service vastasi 30.4.2024
Dear Scott; Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló hotel. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Best regards

8/10 Hyvä

Susan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff, and fresh fish
Yöpyi 1 yön huhtikuussa 2024
Guest vastasi 30.4.2024
Dear Susan; Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Best regards

8/10 Hyvä

Pete

Like the location. Like the ADULTS only infinity pool and hot tub but needed more monitoring and ENFORCEMENT of these rules ! A lot of inconsistencies of wait staff and maid services Everybody was friendly and helpful.
Yöpyi 21 yötä huhtikuussa 2024
Guest Service vastasi 28.4.2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

6/10 OK

Sarah

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
This was our first time staying in San Jose Del Cabo. We loved the location of this resort, felt safe walking to the La Comer down the road and the 2 mile walk into the art district/town square. We walked into the town square twice during our stay & ended up staying until dark & never felt unsafe walking back. We had the premium upgrade, our room was labeled as beach view and it was a great location as it was on the end cap of the Estrella building facing the ocean. The premium upgrade was worth it in our opinion for the room location and the separate bartender at the premium pool. The main pools bar consistently had a line of people waiting for drinks, i dont think there were a lot of waiters coming around to peoples chairs to take drink orders. Also, taking food back to your lounger from the buffet was not allowed but with that said, that pool buffet food was pretty awful. We didnt have any issues reserving a spot in the specialty restaurants. The sushi restaurant was awful, dont bother. Great view from bar above but dont waste your reservation eating at sushi. Really enjoyed our food from the mexican specialty, go for the steak! Not great service at either. Breakfast buffet was consistently good, take the time and wait for the hot stations! Breaking larger bills was nearly impossible. We've gone to Los Cabos twice a year for the past 3 years, weve stayed at a few different all inclusive resorts, Barcelo was fine but we would not stay again or recommend to others.
Yöpyi 4 yötä huhtikuussa 2024
Guest Service vastasi 28.4.2024
We first would like to thank you for choosing our Barceló Gran Faro for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Loistava

Wayne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
they had everything and you dont really have to leave the resort.
Yöpyi 2 yötä huhtikuussa 2024
Guest Service vastasi 28.4.2024
We appreciate your preference and the time you took to share your comments, we hope to see you again.

6/10 OK

Minoru

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
We stayed 3nights. About restaurant, Buffet was good. However, Special restaurant which is Sushi restaurant was not good. Sushi rice should have viegar.but it hasn't. Beer was not cold.don't feel carbonade. Server need to take training more.
Yöpyi 1 yön huhtikuussa 2024
Guest Service vastasi 27.4.2024
We first would like to thank you for choosing our Barceló for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Loistava

Pamela Lamas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
:)
Yöpyi 4 yötä huhtikuussa 2024
Guest Service vastasi 28.4.2024
Agradecemos su preferencia, esperamos hayan disfrutado de sus vacaciones y verlos muy pronto con nosotros nuevamente.

8/10 Hyvä

Jeffrey

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Resort could use a bit of updating. We woke up one morning with no water in our room. Drink were not as good as we’d hoped. Overall. We only slept in the room. So much more to see than just the resort.
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 27.4.2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

4/10 Huono

Wan Ting Oliver

Huonoa: Henkilökunta ja palvelu
Yöpyi 7 yötä huhtikuussa 2024
Guest Service vastasi 27.4.2024
We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

10/10 Loistava

Veronica

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and relaxing
Yöpyi 3 yötä helmikuussa 2024
Guest Service vastasi 26.4.2024
We thank you for your preference, we hope you enjoyed your vacation and hope to see you again.