Very friendly staff. We were upgraded to a junior suite which was very spacious. Had a small balcony and a view to the Casino. If travelling by car, you can load and unload the car in the corner of the hotel (pedestrian area begins here), and there is a parking lot, where hotel has special rate. This is an open air field near the beach area, not next to the hotel. Lots of shops and restaurants near the hotel. More restaurants by the water.