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Arvostelut: Four Seasons Resort Rancho Encantado Santa Fe

5 out of 5
Four Seasons Resort Rancho Encantado Santa Fe
198 State Road 592, Santa Fe, NM

Arvostelut

9,4

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 185 kautta 246 arvostelua" "
Arvosana 8 - Hyvä. 40 kautta 246 arvostelua" "
Arvosana 6 - OK. 13 kautta 246 arvostelua" "
Arvosana 4 - Huono. 6 kautta 246 arvostelua" "
Arvosana 2 - Hirveä. 2 kautta 246 arvostelua" "

9,8/10

Siisteys

9,4/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

9,6/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

gary, Calistoga

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
One of the best resort hotels we have had the pleasure of visiting. I cannot recommend this hotel strongly enough!
Yöpyi 1 yön huhtikuussa 2024
Natalie D. Reservations Manager vastasi 22.5.2024
Thank you, so much for taking time out of your day to provide your review. We are so pleased you enjoyed your time at Rancho Encantado. We hope to have the opportunity to welcome you back in the future.

10/10 Loistava

Kathryn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gorgeous landscape, year round pool, super friendly staff
Yöpyi 5 yötä huhtikuussa 2024
Natalie D. Reservations Manager vastasi 22.5.2024
Thank you, so much for taking time out of your day to provide your review. We are so pleased you enjoyed your time at Rancho Encantado. We hope to have the opportunity to welcome you back in the future.

8/10 Hyvä

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Natalie D. Reservations Manager vastasi 22.5.2024
Thank you, so much for taking time out of your day to provide your review. We are so pleased you enjoyed your time at Rancho Encantado. We hope to have the opportunity to welcome you back in the future.

4/10 Huono

Tarkistettu asiakas

Hyvää: Siisteys
Just Not a Good Four Seasons experience
I’ve stayed at 18 different Four Seasons properties around the world. This one is just not worthy of the Four Seasons name. I don’t even know how to explain it - maybe it was just because we came in January, and maybe that’s a rotten time to come. Starting with an unbelievably foul methane smell right at the front desk, to agonizingly slow service in the bar, to no-show services that were offered,…….it was just a not-good experience. Even great hotels get it wrong sometimes, so I’m just going to assume this was one of those times. It seemed like it just wasn’t meant to be. We won’t be back, and we suggest if you are going, do it some other time than January. Just bein’ honest.
Yöpyi 1 yön tammikuussa 2024
Natalie D. Reservations Manager vastasi 19.1.2024
Thank you for taking the time to provide your feedback for your stay. We are so sorry your stay didn't meet your expectations. Our management team would love the opportunity to reach out directly to follow up on your feedback. If there is a good way to connect, please let us know and we will reach out directly.

6/10 OK

Abraham

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Nice property outside Santa Fe with amazing rooms
Yöpyi 2 yötä lokakuussa 2023
Natalie D. Reservations Manager vastasi 1.11.2023
Thank you so much for taking the time to provide your review. We hope to have the opportunity to welcome you back in the future.

10/10 Loistava

Marie-Helene

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Come on Four Seasons, get with it...
Everything and everyone was excellent. But for environment conscientious guests it was a disappointment that they did not give the opportunity to let the guests decide to reuse towels and bed linens, there was no recycle waste basket in the room and in the restaurant and bar they are still using plastic straws...
Yöpyi 4 yötä heinäkuussa 2023
Natalie D. Reservations Manager vastasi 25.7.2023
Good Afternoon Marie-Helene,Thank you so much for taking the time to provide feedback and a review from your stay. I am so pleased you enjoyed your stay and thank you for providing opportunities in our continuing efforts towards a greener property. I hope we have the opportunity to welcome you back in the future.

4/10 Huono

Denis

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Oh my. This should not be a Four Seasons branded property at all. Nearly empty with guests, and after seeing their outdated, grubby pool area and other amenity areas, we checked out within the hour and moved to another hotel (with thanks to the Four Season general manager who facilitated this at my request). We will try this "resort" again after they complete a promised (long-overdue) renovation later in 2023.
Yöpyi 3 yötä toukokuussa 2023

10/10 Loistava

Kelly

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Accommodating and friendly
The staff was so friendly and accommodating. Beautiful views. Heated outdoor pool, we swam in the March rain.
Yöpyi 2 yötä maaliskuussa 2023
Roberto vastasi 17.3.2023
Thank you for staying and visiting us.Looking forward to seeing you again in a near future.Four Seasons Santa Fe Family

10/10 Loistava

Bret

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The in-room fireplace service was an excellent touch during the March season when the nights are still a bit chilly.
Yöpyi 2 yötä maaliskuussa 2023
Roberto vastasi 17.3.2023
Thank You for sharing your experiences in the resort.Looking froward to seeing you here again in a near future.

10/10 Loistava

Rachel

Yöpyi 1 yön helmikuussa 2023

2/10 Hirveä

Alexander, ORLANDO

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The hotel was below our expectations for a Four Season property. Well below. We arrived to find out that there was no food service after 10:30 PM, including room service. The following morning we ordered breakfast, but the entire order was wrong. To the managers credit he comped the breakfast. That night again we ordered food, after we ate went to bed, the next morning ants were all over the plates in our room. The entire hotel service was slow, poorly trained for Four Seasons standards. There were a ton of little things that just added up and up, like several times we went in and out there was no door opening, the staff was on the phone. There was only one food option on the property, bar food, this was the same menu for the bar, the restaurant and room service. The bright spot was the manager Roberto, who gave us a credit upon leaving and listened to our experience. We will certainly not return and like all our experiences we will share how poor it was with friends and family. The Four Seasons can do better at this property.
Yöpyi 3 yötä lokakuussa 2022

10/10 Loistava

George

Yöpyi 2 yötä lokakuussa 2022

10/10 Loistava

Ghelfi

Yöpyi 2 yötä syyskuussa 2022

10/10 Loistava

Neil

Yöpyi 3 yötä kesäkuussa 2022
Natalie D. Reservations Manager vastasi 12.9.2022
Thank you so much for taking the time to provide a review. We are so pleased you enjoyed your stay. We hope we have the opportunity to welcome you back in the future.

10/10 Loistava

Melany

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is in the mountains outside Santa Fe. They have a shuttle to take you into town so you don’t have to drive or try to park. Everyone of the staff was friendly and went out of their way to make us feel welcome.
Yöpyi 4 yötä elokuussa 2022
Natalie D. Reservations Manager vastasi 17.8.2022
Thank you so much for taking the time to provide a review. We are so pleased you enjoyed your time in Santa Fe. We look forward to having an opportunity to welcome you back in the future.

10/10 Loistava

Deborah

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2022
Natalie D. Reservations Manager vastasi 17.8.2022
Thank you so much for taking the time to provide a review. We are so pleased you enjoyed your time in Santa Fe. We look forward to having an opportunity to welcome you back in the future.

10/10 Loistava

john

Yöpyi 3 yötä kesäkuussa 2022
Natalie D. Reservations Manager vastasi 20.6.2022
Thank you for taking the time to provide a review for your stay. We are so pleased you enjoyed your time in Santa Fe. We hope to have the opportunity to welcome you back in the future.

10/10 Loistava

Victor

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay
Delightful staff, beautiful setting, quiet property and guests. Loved the real fireplace in the room and on the patio. Spa staff and facilities are excellent.
Yöpyi 1 yön toukokuussa 2022
Natalie D. vastasi 13.6.2022
Thank you for taking the time to provide a review of your stay. We are so pleased you enjoyed your time at Rancho Encantado. I hope we have the opportunity to welcome you back in the future.

10/10 Loistava

janice

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Excellent facility and staff.
Yöpyi 2 yötä huhtikuussa 2022
Natalie D. Reservations Manager vastasi 11.4.2022
Thank you for taking the time to leave a review. We are so pleased you enjoyed your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Loistava

OWEN

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä maaliskuussa 2022

8/10 Hyvä

Barry

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Almost excellent
This is a 5 star resort except: 1. The paper products in the bathroom, although eco-friendly, were unacceptable. 2. The size of the soap at the sink was unacceptable small. 3. All the pumps on the bottles in the shower did not function well. 4. There was an obvious bulb over the bathroom sink that was burned out and never changed during our stay.
Yöpyi 3 yötä tammikuussa 2022
Natalie D. Reservations Manager vastasi 24.1.2022
Good Morning, Thank you so much for taking the time to provide your positive review as well as the opportunities for us to refine our service for your future stays. I hope we have the opportunity to welcome you back in the future. Warm Regards,

10/10 Loistava

Season

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff are incredibly friendly helpful and welcoming . The property is gorgeous !
Yöpyi 1 yön tammikuussa 2022
Natalie D. Reservations Manager vastasi 17.1.2022
Good Afternoon, Thank you for taking the time to provide a review! I hope we have the opportunity to welcome you back in the future.

10/10 Loistava

Mike

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent stay for peace and quiet
Fantastic property with individual casitas each with their own fireplace. Tranquil, quiet, overall fantastic
Yöpyi 3 yötä marraskuussa 2021
Natalie D vastasi 2.12.2021
Greetings from Santa Fe, Thank you for taking the time to provide your feedback from your stay. I am so pleased you enjoyed your visit. We look forward to having an opportunity to welcome you back in the future. Warm regards and happy holidays!

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2021
Natalie D vastasi 26.10.2021
Thank you for taking the time to provide a review. We look forward to having the opportunity to welcome you back to Santa Fe.

6/10 OK

Noah Josh, PORTLAND

Liikematkailija
Hyvää: Siisteys
Couldn’t get transportation easily via Uber. Front desk was unable to find a car to ABQ. It’s a nice property but the details seem to fall short of a Four Seasons.
Yöpyi 1 yön lokakuussa 2021
Roberto vastasi 9.10.2021
Thank You for your time to write us and I do appreciate your comments. I am so sorry to know that our Front Desk was not able to assist you to get shuttle transportation to Albuquerque. We are in process to expand our agreements with other limo services companies to offer more options in transportations for our guests. Again, thank you for visiting and staying in Four Seasons Resort Rancho Encantado

10/10 Loistava

Ray

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was a bit removed from town, but that was part of the charm. It was beautifully situated in the hills of Santa Fe. Very peaceful and the scenery was stunning. Loved our casita. It was well appointed and spacious. The indoor and outdoor fireplaces were such a nice surprise! The bathrooms were huge and heated floors were a thoughtful touch. We hiked the trail on property one day (highly recommend). We tried to get to the spa, but they were booked. Planning a return trip for a girls’ weekend and will be sure to book ahead next time! We ate several meals at the restaurant and the food was excellent. The only issue was the room key cards are very sensitive and demagnetized easily. We had to call the front desk and have them send new cards. To their credit, we had a new key in minutes! I’m sure it’s as frustrating to the staff as it is to guests. Can’t recommend this property highly enough. Will definitely be back!
Yöpyi 2 yötä lokakuussa 2021
Natalie vastasi 18.10.2021
Good Afternoon, Thank you for the wonderful review. We are so pleased your enjoyed your time at the Four Seasons and in Santa Fe. We look forward to having the opportunity to welcome you back. Warm Regards, Reservations Team.

2/10 Hirveä

Lisa

Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 2 yötä elokuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quiet place. Beautiful secluded property. Definitely will be back!
Yöpyi 4 yötä heinäkuussa 2021
Four Seasons Rancho Encantado Team vastasi 20.8.2021
Thank you for your feedback! We look forward to welcoming you back!

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful Desert Mountain Inn
Fantastic place, a great getaway
Yöpyi 3 yötä heinäkuussa 2021
Four Seasons Rancho Encantado Team vastasi 20.8.2021
Thank you for your response, we are glad that you enjoyed your stay! We hope to welcome you back in the future!

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Girls weekend with spa services, hiking, shopping, eating and relaxing. All on site or close by. Great facilities, room and staff. We had a great time!!
Yöpyi 3 yötä toukokuussa 2021

10/10 Loistava

Clinton

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2021

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
small resort—with only 65 casitas and spread out over 57 acres—so you never feel that you have people around you - amazing staff
Yöpyi 3 yötä huhtikuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the food and the friendly staff
Yöpyi 4 yötä huhtikuussa 2021

8/10 Hyvä

Yvette

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Relaxing retreat
Great hotel about 20 minutes out of the Center of sante fe. Good spot if you are looking for a relaxing retreat. The yoga was awesome!
Yöpyi 2 yötä huhtikuussa 2021

6/10 OK

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
For the cost of the Four Seasons and being a five star hotel, I expected more. The staff was excellent, rooms were well appointed and clean, but the overall quality of our room was not on par with what we've experienced at other five star hotels. For example, the window screen in our bathroom was totally bent out of shape, the door to the toilet was falling apart, and there was just no privacy between units. We could hear everything our neighbors were doing and the casitas are very close together as well (which you really notice when air conditioners kick on while you're trying to have a quiet afternoon on your patio). The restaurant was hit or miss, we ate there or had room service for most meals during our stay. The steak for two was phenomenal but the prime rib dinner was just weird - we each ordered it and it was totally inconsistent in that one had the taste and texture of a NY strip and the other was more like pot roast than prime rib. All in all, if their room rates aren't a big deal to you then you'll probably have a nice stay. If you're splurging on your room and are looking to get the most for your money, you might be better off looking at other hotels.
Yöpyi 3 yötä huhtikuussa 2021

10/10 Loistava

Raghav

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Just Amazing!
Just amazing! I want to go back there to stay for longer. The facility is fantastic. Great food and wine selection at Terra. All in all i had a fantastic vacation!
Yöpyi 2 yötä huhtikuussa 2021

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent, beautiful accommodations. Food was great. Service was very good and there is a destination charger! Will return.
Yöpyi 4 yötä huhtikuussa 2021

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä maaliskuussa 2021

10/10 Loistava

Hina

Yöpyi 3 yötä helmikuussa 2021

10/10 Loistava

Nathaniel

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2021
Rancho Encantado vastasi 22.2.2021
Thank you for your staying with us.

10/10 Loistava

Steven

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Outstanding stay!
This place is simply enchanting! By far the best resort I've had the pleasure to stay at in the states! All the staff were fantasic and very accommodating. From the time I booked the service began. I received a call from Roberto within hours asking if I was celebrating a special occasion or would like anything ready for me when I get there. When I checked in with Joseph he explained all the activities we could sign up for and registered us. PRO TIP: If you are an NM Resident the resort offers a residency rate. It was about $150 less than (on my visit) only plus a $70 breakfast credit, 15% off all food and drink including alcohol and 25% off spa services and NO resort fee. I made the mistake of booking through a 3rd party site for the first night. Don't make the same mistake ;). When we walked into our room there was a charcuterie board and a thank you card. The "fire butler" was there preparing our fire. We stayed in a View casita and it was beyond expectations. The restaurant Terra is phenomenal! Please see the photos of the outstanding fare. It was exquisite and perfectly executed. Catalina assisted us a couple of times and she did a fantastic job! PRO TIP: If they offer a mixology class register! The drinks were amazing and its no cost! The spa was beautiful! We did not get any services this trip but did take advantage of the complimentary soaks with our stay. I could go on and on but I'll finish up by saying you should go experience for yourself.
Yöpyi 1 yön joulukuussa 2020
Keith S vastasi 27.1.2021
Thank you for the feedback, we are so happy to hear you enjoyed your visit with us. We hope to welcome you back soon!

10/10 Loistava

jay

Yöpyi 4 yötä elokuussa 2020
Keith vastasi 4.11.2020
Thank you so much for visiting our resort and for the feedback!

10/10 Loistava

Antonio

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä kesäkuussa 2020
Keith vastasi 6.7.2020
Thank you so much for your feedback!

10/10 Loistava

Amy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Perfect romantic getaway
Four Seasons Resort Rancho Encantado was fabulous! We really enjoyed sitting on the patio and watching the sunset with a cocktail. The service was excellent and loved the free shuttle downtown. Especially during these COVID times, the Four Seasons was the best choice. Rooms are spread out, there is plenty of space, very clean and staff wearing masks at all times.
Yöpyi 1 yön kesäkuussa 2020
Keith vastasi 6.7.2020
Thank you so much for your feedback!

10/10 Loistava

Amy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
lean, convenient, beautiful and relaxing
The Four Seasons was fantastic! Excellent cleanliness and social distancing procedures. Room was spacious with a lovey patio. The shuttle to town was super convenient to avoid having to park downtown. Very close to excellent hiking and mountain biking. Finally, the staff was very friendly and top level of service.
Yöpyi 4 yötä kesäkuussa 2020
Keith vastasi 6.7.2020
Thank you so much for your feedback!

10/10 Loistava

g, nyc

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Liked that it was quiet, somewhat remote. Was disappointed in hiking trail - too close to other houses. Found broken wine glass near the path.
Yöpyi 1 yön helmikuussa 2020

8/10 Hyvä

G

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Check in was fine but I had to wait several minutes. Because there was only one person checking guests in. That one guy spent time explaining the facilities to the people ahead of me. When another check in person finally came, she couldn’t get into the system. Kinda ludicrous for a Four Seasons hotel.
Yöpyi 1 yön helmikuussa 2020

10/10 Loistava

Anjanette

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2019
Rancho Encantado Team vastasi 9.1.2020
Thank you so much for staying with us Anjanette! We are so happy that you enjoyed your stay, we hope to see you and your family again really soon!

10/10 Loistava

Justin

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2019
Rancho Encantado Team vastasi 27.11.2019
Thank you Justin for staying with us and thank you for your feedback!

10/10 Loistava

Tarkistettu asiakas

Yöpyi 4 yötä lokakuussa 2019
Rancho Encantado Team vastasi 27.11.2019
Thank you for your feedback!