Majoituspaikan julkisivu
Tarkista saatavuus

Arvostelut: Tregenna Castle Resort

3 out of 5
Tregenna Castle Resort
Tregenna Castle Estate, Treloyon Avenue, St Ives, England

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 292 kautta 753 arvostelua" "
Arvosana 8 - Hyvä. 282 kautta 753 arvostelua" "
Arvosana 6 - OK. 119 kautta 753 arvostelua" "
Arvosana 4 - Huono. 41 kautta 753 arvostelua" "
Arvosana 2 - Hirveä. 19 kautta 753 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Johanna

Yöpyi 1 yön heinäkuussa 2022
Guest Relations vastasi 31.7.2022
Thank you for your score

10/10 Loistava

Markku

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loistava valinta
Loistava hotelli, hyvä palvelu, rauhallinen ympäristö. Toimiva ratkaisu. Keskustaan on kävelymatka. Hotellissa on hyvä parkkipaikka, mikä tärkeää. Keskustassa pysäköinti on hankalaa.
Yöpyi 3 yötä heinäkuussa 2017

8/10 Hyvä

Ian

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The breakfast was served late. Restaurant opened at 07:45. This was enforced. I was also told when I arrived by the manager that as I hadn’t booked a breakfast (before I arrived) I would not be allowed a breakfast till 09:30 on the Monday. When I queried this I was basically told. Nothing the manager could do. Luckily the restaurant staff were more helpful.
Yöpyi 5 yötä toukokuussa 2024

10/10 Loistava

John

Matkusti kumppanin kanssa
Helpful staff re my Gluten Free dietary requirements
Yöpyi 3 yötä toukokuussa 2024
Guest Relations vastasi 26.5.2024
We appreciate your comments and the top score review. Thank you for taking the time to review us. We hope to welcome you back soon

6/10 OK

Tom

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Staff & Locaction excellent. Apartment tired, needs updating, veranda doors did not open, shower cubical very small, toilets a problem in on flush, takes at least 4-5 attempts. Unfortunately it was not what we were expecting, Given the cost.
Yöpyi 3 yötä toukokuussa 2024
Guest Relations vastasi 25.5.2024
Thank you for your review. We are sorry the room and facilities did not meet your expectations. We hope you reported any issues to our 24hour Reception to allow us to investigate and resolve

8/10 Hyvä

Renzo

Matkusti perheen kanssa
Lage , Ambiente und Parkanlage ein Traum … Zimmer und Essen sind OK für ein 3 Sterne Hotel
Yöpyi 3 yötä toukokuussa 2024
Guest Relations vastasi 21.5.2024
Thank you for your review. We appreciate your feedback

10/10 Loistava

linus

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place to stay, the whole family had a god time
Yöpyi 3 yötä toukokuussa 2024
Guest Relations vastasi 20.5.2024
We are so pleased you had a great time with us , thank you for the top score review. We hope to welcome you all back in the future

8/10 Hyvä

Steven

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Lovely grounds and building.
Yöpyi 2 yötä huhtikuussa 2024
Guest Relations vastasi 11.5.2024
We appreciate your kind words. Thank you

10/10 Loistava

Benoît

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
AMAZING garden, the hotel is beautiful. The staff were lovely. Would have given 5 stars if the receptionist who welcomed us was friendlier. Otherwise this hotel is fabulous
Yöpyi 2 yötä toukokuussa 2024
Guest Relations vastasi 7.5.2024
What a fabulous review thank you. We appreciate your words about our staff , they always go that extra mile to ensure guests have the best stay. We hope you will return soon

10/10 Loistava

Lesley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A stunning view of St Ives from our room and dining area. Very relaxing, beautiful garden and spacious room.
Yöpyi 1 yön huhtikuussa 2024
Guest Relations vastasi 7.5.2024
We are pleased you enjoyed your stay and appreciated the fabulous views from your room and our restaurant. We look forward to welcoming you back in the future

10/10 Loistava

Robert

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Apartment was well appointed. The area was quiet and we were able to part very close to the accommodation. Staff were very nice and the food from the restraunt was lovely.
Yöpyi 1 yön huhtikuussa 2024
Guest Relations vastasi 25.4.2024
Thank you for the top score review, we appreciate your kind words and are so pleased that you enjoyed your stay, especially the location of the Apartment and our Restaurant, we hope to welcome you back

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Guest Relations vastasi 24.4.2024
Thank you for your top score review. We are happy you enjoyed your stay with us

8/10 Hyvä

Mark

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was very unique with lovely gardens and when the Sun is shining, you get great views over to Saint dives. It is a great location and has a number of facilities to enjoy although the Indoor pool Is open nine till six and whilst this is plenty of time it would’ve been more enjoyable It was open a bit later in the evening, perhaps to 8 pm. Itself was fine although there was some evidence of wear and tear and certainly a lick of paint would not go a miss specially in the corridors leading to the room. The room overall was tidy however there was a layer of dust on the TV remote the bin in the bathroom had seen very much better days, although this didn’t detract from our stay it does mean that we scored a four rather than the excellent as there were a number of things that could be improved. The staff overall were fine and friendly and the man at the security barrier was very helpful and always had a smile.
Yöpyi 2 yötä huhtikuussa 2024
Guest Relations vastasi 15.4.2024
Thank you for your review. We do redecorate corridors regularly, but we have to bear in mind that unless we can block the entire corridors and adjoining rooms we do have paint smells which most guests would not like. We hope you reported any issues to our 24 hour reception allowing us the opportunity to investigate and remedy any issues

8/10 Hyvä

Robert

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful view from our sea view room and absolutely lovely gardens with an almost tropical walk down to the sea front.
Yöpyi 3 yötä huhtikuussa 2024
Guest Relations vastasi 14.4.2024
We are so pleased you loved our location and grounds. Thank you for your review. We hope you will return in the future

8/10 Hyvä

Ian

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä maaliskuussa 2024
Guest relations vastasi 14.4.2024
Thank you for your review scorec

10/10 Loistava

wing

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property environment is excellent and very easy to reach the high street and near beach.
Yöpyi 2 yötä huhtikuussa 2024
Guest Relations vastasi 14.4.2024
Thank you for the top score review and your nice comments. We hope you will return

10/10 Loistava

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a lovely time here. Our room was large and comfortable with an amazing view of St Ives.
Yöpyi 3 yötä huhtikuussa 2024
Guest Relations vastasi 9.4.2024
We are pleased you enjoyed your stay with us. We appreciate your kind words

6/10 OK

Sharon

Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
I would have given a higher rating if it wasn’t for the fact that I think I had the noisiest room in the hotel. I was near an internal door through to further rooms and every time someone opened it , it sounded like someone was opening my door as it made a noise. This made me a bit nervous as a single lady travelling alone. Also there was a party / wedding reception that went on until 12pm and I think I was right above it as I could hear every word to the songs even with the telly on. I gave a lower rating for cleanliness as although it was clean there was obvious mould on the bedroom wall and bathroom ceiling .
Yöpyi 2 yötä huhtikuussa 2024
Guest Relations vastasi 8.4.2024
We wish you had raised any issues with our 24 hour reception we would have done our best to move you to an alternative room.

4/10 Huono

Ionut

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
No internet access, no wi-fi
Yöpyi 1 yön huhtikuussa 2024
Guest Relations vastasi 8.4.2024
Sorry. We have WiFi throughout the resort. Hope you raised this with us while here and we could have investigated this. We hope that everything else was ok and sorry the WiFi issue spoiled your stay

10/10 Loistava

Sarah, Southampton

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the tropical gardens and the view over St Ives bay is amazing. Very friendly staff, the warm indoor pool was very relaxing. Good breakfast, plenty of options in a nice environment with lovely views from the restaurant. Good location for St Ives with lots of parking.
Yöpyi 3 yötä huhtikuussa 2024
Guest Relations vastasi 5.4.2024
We really appreciate your kind words and are so pleased you enjoyed your stay with us

10/10 Loistava

Simon

Yöpyi 1 yön maaliskuussa 2024
Guest Relations vastasi 29.3.2024
Thank you for the top score review

10/10 Loistava

Mike

Yöpyi 5 yötä maaliskuussa 2024
Guest Relations vastasi 28.3.2024
Thank you for your top score review. We are pleased you enjoyed your stay with us

10/10 Loistava

Aliyah

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This has to be one of the best places we have stayed in the UK, great facilities, excellent service and friendly staff. Highly recommended, already looking to book for our next stay.
Yöpyi 2 yötä maaliskuussa 2024
Guest Relations vastasi 6.3.2024
What a fabulous review. Thank you. We are pleased you had a great stay with us and hope you will return

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Super property and gave us everything we wanted for a family weekend away. Would have been "super-excellent" if the hotel could have arranged dry weather so we could play tennis too ;-)
Yöpyi 1 yön helmikuussa 2024
Guest Relations vastasi 19.2.2024
We appreciate the top score review. We are so pleased that you enjoyed your stay with us and look forward to welcoming you back in the future

6/10 OK

Andrew

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
Great Location, very warm rooms, pool area dated.
Yöpyi 1 yön helmikuussa 2024
Guest Relations vastasi 16.2.2024
Thank you for your review

8/10 Hyvä

Christopher

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Guest Relations vastasi 16.2.2024
We appreciate your high score review and hope you will return in the future

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Hotel, Great Staff
Perfect stay, great location, clean, great staff nothing too much, will 100% stay again.
Yöpyi 1 yön helmikuussa 2024
Guest Relations vastasi 13.2.2024
We really appreciate your top score review. We are glad you enjoyed our location. I will pass on your kind comments regarding cleanliness and our great staff, thank you. We hope to welcome you back in the future

10/10 Loistava

Les

Yöpyi 1 yön helmikuussa 2024
Guest Relations vastasi 21.3.2024
Thank you for the top score review

4/10 Huono

dee

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The room was really small and out dated. It was so loud the pipes were banging all night and you can hear the people in the rooms above and next door as though they were sat next to you. The pool was terrible, slippery, outdated and you had to pay to use a towel. The grounds are lovely, staff were friendly and breakfast was standard. I personally would not stay again and feel that a travel lodge would have been better value for money.
Yöpyi 1 yön helmikuussa 2024
Guest Relations vastasi 11.2.2024
Thank you for sharing your feedback with us. We apologise for the inconvenience you experienced during your stay. Your comments regarding the room size, noise level, and pool conditions are duly noted, and we will address these issues promptly. We appreciate your kind words about our staff, breakfast, and the grounds. We strive to provide excellent service and will use your feedback to improve our offerings. We understand your concerns and hope to have the opportunity to exceed your expectations in the future.

6/10 OK

Lee

Yöpyi 1 yön tammikuussa 2024
Guest Relations vastasi 6.2.2024
Thank you for your review score

10/10 Loistava

Cliff

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay and will definitely be back
Absolutely fabulous setting with stunning views. Friendly, polite and helpful staff (the receptionist was incredibly knowledgeable of the area and very helpful). The room was enormous and amazing value.
Yöpyi 1 yön helmikuussa 2024
Guest Relations vastasi 3.2.2024
Thank you for the top score review. We are so pleased you had a great stay and look forward to welcoming you back in the future. Thank you for your kind comments

6/10 OK

Martin

Yöpyi 1 yön tammikuussa 2024
Guest Relations vastasi 22.1.2024
Thank you for your review

10/10 Loistava

Tom

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Loved the hotel
Yöpyi 2 yötä joulukuussa 2023
Guest Relations vastasi 9.1.2024
Thank you for the top score review. We are so happy you loved our Hotel. We hope to welcome you back in the future.

8/10 Hyvä

Lindsay

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Tennis courts are well maintained. Lovely Christmas decorations. Friendly staff. A short walk to the town (but up a hill to get home to Tregenna!).
Yöpyi 9 yötä joulukuussa 2023
Guest Relations vastasi 8.1.2024
A lovely review thank you. We are pleased you enjoyed your stay. Thank you for mentioning our staff , we think they are the best. We look forward to welcoming you back in the future

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loved it
Couldn’t ask for better! Room was lovely, plenty of space and comfy bed. Well worth paying for the sea view room.
Yöpyi 2 yötä joulukuussa 2023
Guest Relations vastasi 8.1.2024
We appreciate the top score review. We are so pleased you enjoyed your stay. We hope to welcome you back in the future

10/10 Loistava

Paul

Yöpyi 3 yötä joulukuussa 2023
Guest Relations vastasi 8.1.2024
Thank you for the top score review

8/10 Hyvä

Sinting

Yöpyi 1 yön joulukuussa 2023
Guest Relations vastasi 14.1.2024
Thank you for your review. We hope to welcome you back in the future

8/10 Hyvä

Brian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Guest Relations vastasi 21.12.2023
We appreciate you taking the time to review us. We hope to welcome you back in the future

10/10 Loistava

Jacqueline

Yöpyi 3 yötä joulukuussa 2023
Guest Relations vastasi 13.12.2023
Thank you for the top score review

10/10 Loistava

Sarah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely place to make memories with family ,good food ,plenty of picturesque walks and scenery
Yöpyi 2 yötä joulukuussa 2023
Guest Relations vastasi 11.12.2023
Thank you for the top score review and your kind comments. We are pleased you enjoyed your stay with us and hope to welcome you back in the future

6/10 OK

Samuel

Hyvää: Henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
Für den Preis nicht gerechtfertigt
Wir hatten zu zweit ein Familienzimmer für 5 Personen. Das Zimmer war nicht schlecht allerdings erfüllte es den zu erwartenden Standard für den gezahlten Preis nicht daher eine mässige Bewertung. Wir waren die letzten Tage in vier verschiedenen Hotels wovon 3 von 4 billiger als dieses waren und alle waren sauberer, wärmer und schöner eingerichtet + hatten die besseren Parkplätze. Somit kann keine gute Bewertung gerechtfertigt werden. P.S. Es roch im gabzen Hotel und vor allem im Zimmer sehr Merkwürdig, so stark das man sich gestört fühlte.
Yöpyi 1 yön joulukuussa 2023
Guest Relations vastasi 5.12.2023
Dear valued guest, Thank you for sharing your experience with us. We're sorry to hear that your stay fell short of expectations. We appreciate your feedback and take it seriously. Rest assured, we will investigate the issues raised to ensure a better experience for our guests. We apologise for any inconvenience and hope you raised any issues while with us to allow us to investigate and find a resolution. We are competitively priced for the st ives area and one of few with extensive free parking facilities within walking distance to the town, with imposing views across st ives bay. Kind regards

8/10 Hyvä

Philip

Yöpyi 2 yötä marraskuussa 2023
Guest Rekations vastasi 22.12.2023
Thank you for your review. We hope to welcome you back in the future

10/10 Loistava

malcolm

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Guest Relations vastasi 30.11.2023
Thank you for the top score review, we are pleased you enjoyed your stay and hope to welcome you back in the future

10/10 Loistava

Kim

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is an outstanding hotel with views to due for. If you want a true St Ives experience this is the place to stay.
Yöpyi 2 yötä marraskuussa 2023
Guest Relations vastasi 28.11.2023
We really appreciate your kind words and top score review. We hope to welcome you back in the future

6/10 OK

Christopher

Hyvää: Siisteys
Yöpyi 2 yötä marraskuussa 2023
Guest Relations vastasi 21.11.2023
Thank you for your review.

6/10 OK

Noeleen

Yöpyi 1 yön marraskuussa 2023
Guest Relations vastasi 14.11.2023
Thank you for taking the time to review us

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Guest Relations vastasi 6.11.2023
Thank you for your review.

8/10 Hyvä

Romas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Location
Yöpyi 2 yötä lokakuussa 2023
Guest Relations vastasi 2.11.2023
Thank you for taking the time to review us.

10/10 Loistava

Naomi

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Guest Relations vastasi 2.11.2023
We appreciate your top score review and hope you will return in the future

10/10 Loistava

Martin

Yöpyi 2 yötä lokakuussa 2023
Guest Relations vastasi 2.11.2023
Thank you for the top score review. We hope to welcome you back in the future