Majoituspaikan julkisivu illalla/yöllä
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Arvostelut: Ortea Palace Hotel, Sicily, Autograph Collection

5 out of 5
Ortea Palace Hotel, Sicily, Autograph Collection
Via Riva Nazario Sauro, Syracuse, Sicilia

Arvostelut

9,4

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 157 kautta 199 arvostelua" "
Arvosana 8 - Hyvä. 27 kautta 199 arvostelua" "
Arvosana 6 - OK. 6 kautta 199 arvostelua" "
Arvosana 4 - Huono. 2 kautta 199 arvostelua" "
Arvosana 2 - Hirveä. 7 kautta 199 arvostelua" "

9,8/10

Siisteys

9,6/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,6/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Truc, San Diego

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location: Excellent, on Ortigia island but close to mainland. Near open air market & many good restaurants. Facilities: Common areas are superb & luxurious. Room is OK, not great. Bathroom too small, especially shower, which also leaks after each use. Service: At breakfast, service is excellent. Housekeeping is OK, sometimes good, sometimes a bit off. Food: Judging from breakfast, restaurant probably very good. In conclusion: If the bathroom was larger and better, it would truly be a 5-star experience, otherwise I feel it's only 4-star.
Yöpyi 8 yötä huhtikuussa 2024
Giuseppe, Front office Guest experience vastasi 23.4.2024
Dear mr. Truc, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Ortea Palace Hotel, Sicily, Autograph Collection. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all my Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Giuseppe Di NotoFront office agent Ortea Palace Hotel, Sicily, Autograph Collection

10/10 Loistava

michel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was perfect for 1 night
Yöpyi 1 yön maaliskuussa 2024
Giuseppe, Front office Guest experience vastasi 3.4.2024
Dear Michel,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Hotel Sicily - Autograph Collection..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIUSEPPE DI NOTOfront office agentOrtea Palace Hotel Sicily, Autograph Collection

8/10 Hyvä

Leonard

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Just fyi…Air Conditioning is purposely disabled until April…Room was hot during the day…staff would only offer a fan.
Yöpyi 2 yötä maaliskuussa 2024
G. Di Noto vastasi 26.3.2024
Dear Leonard,Thank you for taking the time to let us know about your stay at Ortea Palace Hotel, Sicily Autograph Collection. Your experience rating is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any bad performance from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Giuseppe Di notoGuest AgentOrtea Palace Hotel Sicily, Autograph Collection

4/10 Huono

Osama

Matkusti ryhmän kanssa
Hyvää: Majoituspaikan kunto ja tilat
The duplex rooms is not practical. And the shower is terribly small. Even though the toilet space is available to make a comfortable shower soace
Yöpyi 4 yötä helmikuussa 2024
Gianluca G. vastasi 29.2.2024
Dear Osama,Thank you for taking the time to let us know about your stay at Ortea Palace Hotel, Sicily Autograph Collection. Your experience rating is below our standard and we are truly sorry to hear about your feelings.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations.We truly hope to have the chance to welcome you back and to make the most enjoyable experience for you, exactly like nothing else.Please do not hesitate to contact us for any request you might have, we remain at your disposal,Sincerely,Sincerely,GIANLUCA GRANDEFront Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 Loistava

Kiyoko

Hyvää: Palvelut/mukavuudet
The hotel is superbly comfortable and the staff have been attentive yo the needs of guests. The building is unique and has preserved it’s original features without compromising comfort. Breakfast staff members have been both very kind to me and to my little dog (thank you, Frderica). Talking about my dog, he loved the room and the bed. I cannot wait to return.
Yöpyi 7 yötä helmikuussa 2024
N vastasi 24.2.2024
Dear Kiyoko,On behalf of the entire hotel team, we want to thank you for sharing about your stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nicoletta -Guest Experience Team

10/10 Loistava

Dario

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel di alto livello con reception, bar e personale all'altezza. La camera molto bella e spaziosissima, con macchinetta per il caffè, doppio bagno e salottino. Qualcosina da migliorare in zona Spa.
Yöpyi 2 yötä kesäkuussa 2023
Nicoletta vastasi 31.1.2024
Dear Dario,On behalf of the entire hotel team, I want to thank you for sharing about you stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nicoletta - Front Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 Loistava

Perry

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing hotel would definitely return.
Yöpyi 1 yön tammikuussa 2024
Gianluca G. vastasi 28.1.2024
Dear Perry,On behalf of the entire hotel team, I want to thank you for sharing about you stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Gianluca G.Front Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 Loistava

Angelo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Gianluca vastasi 10.1.2024
Gentilissimo Angelo,A nome di tutto il team dell'hotel, vogliamo ringraziarla per aver condiviso la sua esperienza all'Ortea Palace Hotel, Sicily Autograph Collection.È sempre incoraggiante ricevere feedback positivi, in particolare quando provengono da coloro che contano di più: voi!Il suo feedback è stato condiviso con l'intero team, come un modo per celebrare le bellissime esperienze offerte ai nostri ospiti.Ancora una volta, apprezziamo che lei abbia dedicato del tempo per condividere il suo feedback.Speriamo di rivederla presto.Gianluca G.Front Office AgentOrtea Palace Hotel, Sicily Autograph Collection

10/10 Loistava

luis

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Gianluca vastasi 12.1.2024
Dear Luis,On behalf of the entire hotel team, I want to thank you for sharing about you stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIANLUCA GRANDEFront Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 Loistava

Maurizio, Berkeley Heights

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best hotel I have stayed
Yöpyi 2 yötä joulukuussa 2023
Titty vastasi 28.12.2023
Dear Maurizio,On behalf of the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 Loistava

HYEONCHEOL

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
기대하지 않았음에도 최고의 서비스를 경험한 호텔. 시라쿠사를 여행하며 인종차별을 경험해 매우 불쾌한 상태였음에도 불구하고, 이 호텔의 모든 직원들의 우호적인 모습과 친절함 덕분에 여행이 한층 행복해졌다. 조식은 매우 깔끔하고 맛있었다. 룸서비스도 최고이고, 특히 오션뷰의 방은 정말 아름다웠다. 시라쿠사를 여행하는 사람들에게 강력히 추천하는 호텔!!! 모든 것이 완벽했습니다.
Yöpyi 2 yötä marraskuussa 2023
Gianluca G. vastasi 28.11.2023
Dear Jisu JeonOn behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Hotel Sicily- Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIanluca G.Front Desk AgentOrtea Palace Hotel Sicily, Autograph Collectionfrontoffice@orteapalace.com+39093116681

10/10 Loistava

Mundy Y

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Gianluca G. vastasi 28.11.2023
Dear Mundy YOn behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Hotel Sicily- Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIanluca G.Front Desk AgentOrtea Palace Hotel Sicily, Autograph Collectionfrontoffice@orteapalace.com+39093116681

10/10 Loistava

Sara

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Anna checked in with me before we arrived. She upgraded our room and provided us with tips on how to get around the neighborhood. Had a great dinner at the rooftop restaurant. Food, atmosphere and service was top notch. Concetta gave us a great check out experience. This hotel is very modern and updated. It’s very close to the old town for eating drinking and shopping.
Yöpyi 2 yötä lokakuussa 2023
Titty vastasi 25.10.2023
Dear Sara,On behalf of the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soonKind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 Loistava

Olivia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent location, beautiful hotel
Yöpyi 3 yötä lokakuussa 2023
Titty vastasi 18.10.2023
Dear Olivia,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace HOtel Sicily - Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,CONCETTA IACONOGuest AgentOrtea Palace Hotel Sicily, Autograph Collectionfrontoffice@orteapalace.com+39093116681

10/10 Loistava

Chrystiane

Yöpyi 1 yön lokakuussa 2023
Titty vastasi 3.11.2023
Dear Chrystiane,On behalf of the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soonKind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 Loistava

Facundo, Miami

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was outstanding, actually we have extended our stay one extra night because of that!!!
Yöpyi 1 yön syyskuussa 2023
Titty vastasi 25.9.2023
Dear Facundo,On behalf of myself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 Loistava

Sylvia

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is beautiful. The building is very nice. The rooms are impecable
Yöpyi 1 yön syyskuussa 2023
Titty vastasi 25.9.2023
Dear Sylvia,On behalf of myself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soonKind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 Loistava

Margarita

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful Hotel
Beautiful Hotel in a great position, central and walkable to all the attractions Really good breakfast buffet, large clean rooms could not fault it, helpful staff
Yöpyi 7 yötä elokuussa 2023
Titty vastasi 14.9.2023
Dear Margarita,On behalf of myself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Concetta Iacono - Guest AgentOrtea Palace Hotel SicilyAutograph Collection

10/10 Loistava

Fiona

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had such a wonderful stay. The hotel staff were always welcoming and treated us so well. Our room was very clean and comfortable. The hotel was located in an excellent location: bus to airport was a 10min walk away; bars, restaurants and shops just a short stroll; it was also very quiet so not disturbed at all. Highly recommend this hotel for your stay in Syracuse
Yöpyi 3 yötä syyskuussa 2023
Giuseppe, Front office guest experience vastasi 12.9.2023
Dear Ms. Fiona,On behalf ofmyself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Hyvä

Barbara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a lovely hotel, with an exceptional staff. Everyone was extremely helpful, and kind. We loved the bicycles that were available to rent! We had a great time tooling around Ortigia and Siricusa although scary at times!
Yöpyi 3 yötä syyskuussa 2023
Giuseppe, Guest EXP Team vastasi 5.9.2023
Dear Ms. Barbara, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Ortea Palace Hotel, Sicily, Autograph Collection. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my fab Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Giuseppe Di Noto - Front office agent

8/10 Hyvä

Clara

Yöpyi 2 yötä elokuussa 2023
Titty vastasi 1.9.2023
Dear Clara, On behalf of the entire hotel team, I want to thank you for sharing about your experience at Ortea Palace! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta Iacono Front Office Agent, Ortea Palace,Sicily - Autograph Collection

10/10 Loistava

Paul

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A beautiful restored hotel from a post office Wonderfully decorated, bright and beautiful Staff was fabulous and helpful Suite styled rooms were spacious and perfect for hosting guests
Yöpyi 3 yötä elokuussa 2023
Titty vastasi 31.8.2023
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your experience at Ortea Palace! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Concetta Iacono - Guest Experience TeamOrtea Palace Hotel SicilyAutograph Collection

10/10 Loistava

Samy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Les chambres sur deux niveaux sont grandes et luxueuses
Yöpyi 2 yötä elokuussa 2023
Alessandro D.S. vastasi 29.8.2023
Dear Mrs. Samy,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Alessandro De Santis - Guest Experience Team

2/10 Hirveä

Fabrizio

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja palvelut/mukavuudet
Troppo Caro per quello che è.. Non si è mai visit che per usare la piscina in un hôtel 5 Stelle si debbano pagare 30€.
Yöpyi 3 yötä elokuussa 2023
GM Ortea Palace Hotel, Sicily Autograph Collection vastasi 4.8.2023
Dear Fabrizio,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire team to ensure the necessary guidelines are in place and reviewed to prevent the issue from occurring in the future.Unfortunately, you have chosen only a B&B rate package, that's why Spa services were not included.Sorry for that.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,PATRIZIA CANDELAGeneral ManagerOrtea Palace Hotel Sicily, Autograph Collection+39 0931 16681

10/10 Loistava

patricia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing stuff really great all the people working there was Top Alessandro at the front desk gave us amazing service .
Yöpyi 1 yön heinäkuussa 2023
Titty vastasi 27.7.2023
Dear Patricia,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regards,Concetta Iacono - Guest Experience TeamOrtea Palace Autograph Collection

10/10 Loistava

Mr S

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä heinäkuussa 2023
Titty vastasi 27.7.2023
Dear Mr. S,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regardsConcetta Iacono - Guest Experience TeamOrtea Palace Autograph Collection

10/10 Loistava

Adam

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
An amazing hotel with fantastic staff who are really friendly and can’t do enough for you but are genuine and not sycophantic. The room we had was brilliant - split over two levels with a fab bath it was u like any other room we’d been in. Unfortunately the surrounding area doesn’t match the high standards of Ortea Palace. Not that it’s bad but you’d expect the area to be lovely too and it’s not of the same standard. Still highly recommended but just the surrounding area isn’t five star. The hotel definitely is!!!
Yöpyi 3 yötä kesäkuussa 2023
Giuseppe, Front office guest experience vastasi 4.7.2023
Hi Adam,Thank you for your lovely review, all the staff take pride in giving you a memorable stay. We hope to see you again in Siracusa.Best regards

10/10 Loistava

deniz

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing hotel at the heart of Siracusa, everything was perfect. From check in to beautiful, recently renovated rooms and very helpful staff. Could not ask for more. thanks in particular to Angelo, he was always very kind and helpful.
Yöpyi 4 yötä kesäkuussa 2023
Giuseppe, Front office guest experience vastasi 4.7.2023
Hi Deniz,Thank you for your lovely review, all the staff take pride in giving you a memorable stay. We hope to see you again in Siracusa.Best regards

10/10 Loistava

Mary

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A Unique and Exquisitely Elegant Hotel
This is an exquisite property beautifully refurbished in every detail. The staff make you feel welcome the minute you arrive until the day you leave, the entire time like totality. A few practical recommendations to help enhance the experience would be to provide a rubber bath mat in the shower. The marble floor with soapy water is extremely slippery and dangerous. A trash can is needed under the sink in the bedroom. The bedroom is dominated by the bathtub, a chair is needed here too. An iron and ironing board in the closet would be a nice addition to help travelers immediately fix their wrinkled clothes. Nearly all Marriotts provide them.
Yöpyi 1 yön kesäkuussa 2023
Giuseppe, Guest EXP Team vastasi 4.7.2023
Hi Mary,Thank you for your lovely review, all the staff take pride in giving you a memorable stay. We hope to see you again in Siracus.Best regards

10/10 Loistava

GA

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Stunning Hotel
This stunning hotel is in a great location within walking distance to all the restaurants and shops. The decor is amazing and the indoor pool was fabulous.
The beautiful interior
Yöpyi 2 yötä kesäkuussa 2023
Titty vastasi 1.7.2023
Dear GA -On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regards,Concetta Iacono - Guest Experience TeamOrtea Palace Autograph Collection

10/10 Loistava

EDGAR, CHULA VISTA

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location, excellent service
Yöpyi 3 yötä kesäkuussa 2023
Giuseppe, Front office Guest experience vastasi 26.6.2023
Hi Mr. Mora,Thank you for choosing Ortea palace, we hope we have given you a memorable stay!

10/10 Loistava

Lori

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It's a very cool hotel that used to be a post office, so there is an interesting mix of old and new building design. Overall, the room we stayed in was very elegant with high ceilings, velvet curtains and chairs, and antique furniture, with modern technology and bathrooms. The location is great -- just over the bridge which makes it easy to get on and off Ortigia -- and within easy walking distance of all the things to do and see on the island. The only downside is parking which is near impossible to find on your own, so we paid the 40 Euros a day to valet park. Also, the front desk is sorely understaffed, which meant we were always waiting for help. A hotel like this should not have one person working the front desk during check out!
Yöpyi 2 yötä kesäkuussa 2023
Titty vastasi 25.6.2023
Dear Lori,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Concetta IaconoGuest Experience TeamOrtea Palace Hotel, SicilyAutograph Collection

2/10 Hirveä

Henry

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
The air conditioning didn't work in our room, which was unbearably hot. They switched us to another room, which was better, but still not great. I spend my nights on top of the covers, sweaty, and waking up during the night. I would not stay here again.
Yöpyi 2 yötä kesäkuussa 2023
Titty vastasi 24.6.2023
Dear Henry,Thank you for staying with us!Sorry your experience have been under our usual standards. We have had a serious breakdown with the air conditioning which made some rooms less cold than usual. We apologize for the misconfort and hope to have the opportunity to welcome back to Sicily the soonest!With my best regards,Concetta IaconoGuest Experientce TeamOrtea Palace, SicilyAutograph Collection

10/10 Loistava

Antonio

Yöpyi 1 yön kesäkuussa 2023
Titty vastasi 22.6.2023
Dear Antonio,thank you for your positive feedback and we hope to have the pleasure of welcoming you back in the near future to create another memorable stay!Best regards,Concetta IaconoGuest Agent

10/10 Loistava

David D

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice
Yöpyi 4 yötä kesäkuussa 2023
Giuseppe, Guest EXP Team vastasi 11.6.2023
Hi David,Thank you for your kind appreciation.We hope to see you again!

10/10 Loistava

Mercedes

Yöpyi 1 yön toukokuussa 2023
Titty vastasi 3.6.2023
Dear Mercedes,Thank you for your kind review! Hope to have the pleasure to welcome you back in the near future.With my best regards,Concetta- Guest agent

10/10 Loistava

Jacqueline

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Lovely staff at the check-in desk who were so welcoming and accommodating throughout our stay. Breakfast was great and made to order options included was a nice bonus! The rooms were beautiful and clean. Easy to notice since everything is white. Self parking is just in front of the hotel. It’s a public lot and 15 Euros for 24 hours. Hotel will register your car for you with the municipality. There’s valet but not worth it when you can literally walk outside and get into your car yourself and go. Location is central to many sites and easy to navigate. Only downside was that it was a bit warm in the rooms. Thankfully the windows open and it was cool outside during our late May visit. Overall we would absolutely recommend and stay here again!
Yöpyi 2 yötä toukokuussa 2023
Titty vastasi 28.5.2023
Dear Jacqueline, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regards,Concetta Iacono - Guest Agent

10/10 Loistava

ANTHONY

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Wow It doesn’t come much better than this
Yöpyi 2 yötä toukokuussa 2023
Titty vastasi 28.5.2023
Dear ANTHONY, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!Best regards,Concetta Iacono - Guest Experience Team

10/10 Loistava

Joanne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön toukokuussa 2023
Titty vastasi 25.5.2023
Dear Joanne,thank you for your feedback and we hope to have the pleasure to welcome you back at Ortea Palace Luxury hotel to create another memorable stay.With my best regards,Concetta - Guest Experience Team

10/10 Loistava

Jeff

Matkusti perheen kanssa
A Luxurious Haven of Hospitality
I recently had the pleasure of staying at the Ortea Palace Luxury Hotel, and I can confidently say that it was an outstanding experience. The rooms were absolutely gorgeous, exuding a perfect blend of modern elegance and timeless charm. The attention to detail was impeccable, creating a luxurious and comfortable retreat. However, what truly made my stay exceptional was the incredibly friendly and helpful staff. Concetta, in particular, went above and beyond to assist us with activity suggestions, making plans, and securing reservations. Her expertise and genuine care made our stay truly memorable. Additionally, the breakfast spread was simply amazing, offering a wide variety of delectable options. The restaurant staff, especially Angelo, Frederica and Stefano provided exceptional service with their kindness and attentiveness. From start to finish, the Ortea Palace Luxury Hotel provided an unforgettable experience, and I cannot wait to return in the future.
Yöpyi 2 yötä toukokuussa 2023
Giuseppe - Night Auditor vastasi 20.5.2023
Hi Jeff!Thank you very much for your lovely review! Our staff is very pleased to have made your stay memorable.We Hope to have you again in Siracusa!Best regards

8/10 Hyvä

Su-Chuan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Only problem with the hotel is: The bathroom floor & shower tray are both slippy and dangerous and no flannels with very tiny shower gel bottles. Everything else were wonderful with excellent services and great locations.
Yöpyi 1 yön toukokuussa 2023
Titty vastasi 17.5.2023
Dear Su-Chuan,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. I am sorry about the shower gel, but if you would have asked us, we would have let you have other shower gel bottles. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 Loistava

Michel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bel hôtel enchanteur de grande classe!!! Le personnel est attentif à nos besoins et s'assure de notre satisfaction. Je recommande cet hôtel.
Yöpyi 2 yötä huhtikuussa 2023
Titty - Guest Experience Team vastasi 5.5.2023
Dear Michel, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 Loistava

Gary

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful hotel
Beautiful hotel with a friendly and professional staff. The atrium housed a comfortable bar area on one side, with the restaurant on the other side. My travelmate gave the spa high marks. It's located within walking distance of most of the Siracusa points of interest.
Yöpyi 2 yötä huhtikuussa 2023
Titty vastasi 2.5.2023
Dear Gary,on behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Concetta IaconoGuest Experience Team

10/10 Loistava

Angelo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bellissima esperienza!
Un VERO hotel 5 stelle.
Yöpyi 3 yötä huhtikuussa 2023
Titty vastasi 2.5.2023
Gentilissimo Angelo,grazie per aver scelto Ortea Palace Luxury Hotel per il suo soggiorno.L'aspettiamo nuovamente per poter vivere un'altra magnifica esperienza!Cordialmente,Concetta- Guest Experience Team

10/10 Loistava

Daria

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing amazing hotel! Silvia was SO friendly and helpful at check in and walked us to our beautiful room. Everyone we met was so nice and accommodating. Breakfast was delicious and we loved everything about this hotel! Only recommendation is to have mirrors and small towels available in the gym :)
Yöpyi 3 yötä huhtikuussa 2023
Titty vastasi 22.4.2023
Dear Daria,on behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Concetta IaconoGuest Experience Team

10/10 Loistava

Caterina and Raymond

Yöpyi 1 yön maaliskuussa 2023
Titty - Guest Experience Team vastasi 5.4.2023
Dear Caterina and Raymond,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great staff. Helpful, friendly and accommodating. Shower head didn’t work. Towel heater in shower room didn’t work. Otherwise great stay
Yöpyi 1 yön maaliskuussa 2023
Titty vastasi 13.4.2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback and that your stay was great. We are very sorry about the shower head that did not work and we will make sure that it will not happen again. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 Loistava

Wojciech

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent location-upscale interior finishes , magnificent views
Yöpyi 2 yötä tammikuussa 2023
Anna - Guest Exeperience Team vastasi 16.1.2023
Dear Wojciech,On behalf of the entire hotel team, I want to thank you for sharing with us your experience!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,

10/10 Loistava

Igor

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat

10/10 Loistava

Rebecca

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2022
Titty vastasi 20.12.2022
Dear Rebecca,thank you for choosing Ortea palace Luxury Hotel for your stay!We hope to welcome you back soon to create another memorable stay!With my best regards,Concetta IaconoGuest Experience Team