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Arvostelut: Joys Palace

5 out of 5
Joys Palace
T.B. Road, Thrissur, Kerala

Arvostelut

7,0

Hyvä

Arvosana 10 - Loistava. 3 kautta 18 arvostelua" "
Arvosana 8 - Hyvä. 8 kautta 18 arvostelua" "
Arvosana 6 - OK. 3 kautta 18 arvostelua" "
Arvosana 4 - Huono. 2 kautta 18 arvostelua" "
Arvosana 2 - Hirveä. 2 kautta 18 arvostelua" "

7,2/10

Siisteys

7,8/10

Henkilökunta ja palvelu

5,0/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Geever Paul

Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2023

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
During the past 3 or 4 years since my previous stay in the hotel, its condition and overall service have deteriorated substantially. When we checked in, several things were not working properly: the AC, TV, some appliances, etc. so that we had to endure the workers who were called in to fix them, For a double occupancy room, only one glass (for drinks) and hand towel had bee provided initially. The quality of food was not up to the mark, and breakfast wasn’t available until 7:30. Overall, not satisfactory experience.
Yöpyi 2 yötä joulukuussa 2019

4/10 Huono

Dave

Hyvää: Siisteys
Huonoa: Huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2019

2/10 Hirveä

JoseGeirge, DOWNINGTOWN PA

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Expedia DECEIVED ME BY SHOWING BREAKFAST IN SEARCH NOT INCLUDED while booking. Terrible. Me or my family including my wife, children and their spouse WILL NOT USE Expedia again, unless you reach out and correct the situation
Yöpyi 5 yötä lokakuussa 2019

6/10 OK

Tarkistettu asiakas

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Decent stay in a small town, can be better
Thrissur is a smallish town with no 4 or 5 star hotel. In such a place Joy’s Palace is a decent option for short stay. I was here for work trip and first thought of booking Suite room for some working with team and better comfort. But the suite room was not upto expectations, its just 2 normal rooms connected with a door and one room converted into living room with dining table and sofa, the tv is huge though the remote was not easy to use and very limited channels anyways. I requested for a change to a superior room, which took some back and forth as I had booked online. The attitude of hotel staff in that matter could have been more friendly while dealing with this matter. The superior room was better than suite room bedroom, probably because suite is not used much hence not maintained. Food is very average, breakfast pretty standard, doesnt change much except one dish. Location is next to the big bus depot and wholesale veg market, not much to do anyways, you would need to take an auto/uber to go anywhere, but thrissur is a small town, so not a big problem. Also we were not allowed early check-in as we reached at 10, for business travelers many hotels do allow as they just need to freshen up and leave for work to come back in evening, but we just had to leave our bags and come back to the room in evening.
Yöpyi 1 yön helmikuussa 2019
Sheethal vastasi 7.4.2019
Dear Ma'am, Namaskaram from Hotel Joys Palace, Thrissur!!! Thank you for taking time to give us a feedback based on your stay even you have faced some difficulties. We value your opinion with pleasure, and will definitely try to rectify the mistakes which was happened from our end knowingly or unknowingly. Please do visit again in Joys Palace, hope you give us the chance to make it right. Thanks and Regards, Sheethal Guest Relation Executive

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Poor hotel experience
Starting with good points staff is friendly but lacks training to handle customers. There were several customers frustrated by way things are handled. Upon checkin room visit revealed dirty bed sheets and blankets on the underside which they changed upon request. I had major problem during checkout as they did not arrange taxi requested previous night for airport which resulted in flight miss. The hotel manager's excuse was that we did not confirm booking. Not sure what confirmation they expected uf I called at night and asked for taxi and also requested wake up call.Also requested early breakfast to be able to get to airport which did not happen. Then called front desk sating checkout and need luggage transport. Bell boy showed up without trolley and then saw bags and went back to get it. Also front desk suggested 1 hr for airport. But their provided taxi finally when showed up late also took 2 hours. No attempt to rectify situation was made but hotel manage kept covering up for staff incompetency. No way is star-rated hotel environment. i still tipped every staff heavily since I believe in integrity more than money.
Yöpyi 2 yötä joulukuussa 2018
sheethal vastasi 7.4.2019
Dear Ma'am, Good day to you!!! On behalf of Joys Palace, I would like to thank you for spending your time to inform us that our service did not met your expectations. We deeply regret the inconveniences and troubles caused to you during your stay with us. We will definitely work out on the improvements and attention required. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Thanks and Regards, Sheethal Guest Relation Executive

8/10 Hyvä

william

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
functional
functional business hotel in a city of limited choice
sheethal vastasi 7.4.2019
Dear Sir, Namaskaram from Hotel Joys Palace,Thrissur!!! First of all sorry for a very late response. Thank you so much for your review based on your stay in the year of 2017. I hope you have received a better service during your stay. Hope to see you again soon in Joys. Thanks and Regards, Sheethal Guest Relation Executive

10/10 Loistava

Philadelphian, Philadelphia, PA

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Best hotel in the area.
We had occasion to see a few other hotels in the district where our friends and other family members stayed in connection with a wedding. Nothing could be compared to this one. We were able to host a number of our friends for dinner at this hotel, and everyone was pleased. The hotel manager and the staff were very attentive and cordial in ensuring our satisfaction. We were allowed to check out a little late because of our flight timing.
Jain paul Front office assistant vastasi 6.8.2016
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to read how much you enjoyed your stay with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. Once again thank you for the feedback and we hope you come stay with us again here.

8/10 Hyvä

Anja, Regensburg

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
zentral gelegen
für meine Bedürfnisse war das Hotel gut gelegen und angenehm. das Abendessen im Hotel war schmackhaft.
Sumi Jose- Reservations vastasi 2.10.2016
Dear Guest, Thanks for your valuable feedback. We are glad to hear from you that you have enjoyed your stay so much. We will share this feedback with all the department and we welcome you to come and stay with us once again and help us to serve you a much better service to you. Thanks and Regards, Sumi Jose - Reservations Co-ordinator

8/10 Hyvä

Sasi K., Singapore

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Kerala is a Joy at Joys Palace
Arrived very late. Night manager Girish was excellent dealing with 3 very tired Pax. Rest of my stay was super. All staff did their best to make our stay comfortable.
General Manager vastasi 6.8.2016
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to know about your satisfaction level with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. Once again thank you for the feedback and we hope you come stay with us again here.

8/10 Hyvä

Sasi K., Singapore

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Gods Own Country Onam Visit
Arrived very late but was served by Night Manager Girish. Super service. Nice Breakfast. Prompt attention given to any request. Probably stay at Joys Palace again on next trip
General Manager vastasi 6.8.2016
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to read how much you are satisfiedwith your stay with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. Once again thank you for the feedback and we hope you come stay with us again here.

10/10 Loistava

Vibhore, Delhi

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pleasant & Warm
very pleasant
General Manager vastasi 12.9.2016
Dear guest, Thank you very much for your wonderful review. we look forward to welcoming you back again soon. Warm Regards, Jain Paul, Guest Relations Executive

6/10 OK

Tarkistettu asiakas

Umfeld des Hotels ist schwierig.
Sehr freundliches und zuvorkommendes Personal. Ayurveda-Zentrum im obersten Stockwerk ist hervorragend, ebenso die angebotenen Speisen in den Restaurants.
sumi Jose- Reservations vastasi 2.10.2016
Dear Guest, Thanks for your valuable feedback. We are glad to know that how much you have enjoyed your stay with us. We will share this feedback with all the departments and we welcome you once again to serve you a better service from our end. Thanks and regards, Sumi Jose - Reservations Co-ordinator

8/10 Hyvä

DrMadhusoodanan, Trivandrum

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
A good hotel with adequate facilities
Had a memorable stay with good hospitality and delicious spread of wide choices in buffet .
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to read how much you enjoyed your stay with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. we have also taken note of your suggestions and comments as well. our team will work towards it. Once again thank you for the feedback and we hope you come stay with us again here.

8/10 Hyvä

priyanka, Mumbai

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
great hotel
I enjoyed my stay.. We were there for almost a week.. It s centrally located and easy to travel around town. Friendly atmosphere.
General Manager vastasi 6.8.2016
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to read about your stay with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. Once again thank you for the feedback and we hope you come stay with us again here.

4/10 Huono

Kiran, Dubai

Over priced hardly any facilities.
Ayurvedic massages is good, otherwise the hotel is highly overpriced with not many facilities
Front office assistant vastasi 6.8.2016
Dear Guest, Thanks for your valuable feedback regarding our hotel. we really regret the inconveniences caused to you. Your feedback has been shared with all our staff members and we are working towards the improvement . we hope you will have a delightful stay next time. we invite you to stay with us again here.