4/10 Huono
Tarkistettu asiakas
23.6.2018
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Horrible experience
We arrived about 8pm on a Saturday night. It took the personnel 20 minutes to find the room and "check it" before we got the room. The lobby was chaotic, full of complaints from customers. There was one towel, one tooth brush and one very small bed although we were 2 together.. I told myself, it's Tokyo, it's ok. Then we started smelling something in the room. It got even worse when I slept by the window and got very close to the curtain. I could smell urine there, very strong one. Then we checked with the staff if there was room with twin bed. And we were told that the staff before actually got us a single person room and it was a mistake. Then we got a twin bedroom after staying in the stinky room for 2 nights. We had to check out and check in. No one bothered to move our luggages in the new room at all, we had to do it ourselves. The second room was ok. But like the first room, there was NO wardrobe. We had to open and close our suitcase all the time. This room was much better. However, I realised a problem. Even though I did not put the ECO sign for "only changing part of the towels/bedsheets", no one changed the bedsheets for a few nights. As in the first night, I saw big dirty spot on the bedsheet. I did not bother at first. Then I kept seeing it second night, third night...
Tarkistettu asiakas
Yöpyi 6 yötä kesäkuussa 2018
