Dear Hotels.com,
First of all, I would like to direct this message directly to hotels.com and not Hotel prince regent, as you know Hotel prince regent did give me a refund for misleading information by Hotels.com.
As you can see on the booking, it does not state continental breakfast. It clearly only says breakfast included. I have never seen any website saying cooked and uncooked breakfast???
As you said in the email below, the money was refunded however you failed to see the point. I booked this holiday back in April to bring my mum who was in her old age. I didn't book this holiday and travel 4 hours by car to get a refund. Am I stupid to go all the way to Weymouth to get a refund? I brought my mum who was 76 and it was huge disappointment to her. You think once you refunded 30 pounds the problem is resolved. It is not about the money but disappointment, dissatisfaction and misleading information posted on Hotels.com website. It is very deceiving information. The hotel receptionist told me many customers who booked vis hotels.com were disappointed when they came to check-in. So, I am not the only victim but many others too. I want you to remove this misleading information as soon as possible from the website and do not do this to your customers again.
Sherine Joseph
