York Hotellit

”Our reservation was canceled less than 24 hours before we were going despite them sending a confirmation email the night before. I wasn’t notified by the hotel, only Expedia. When I called, a manager was supposed to call back, 4 hours later I called again. Manager never called. Exact same thing happened to my brother’s family. Terrible customer service!!! ”

”poor management low staffs no one on front desk to give us the keys they left keys on front desk with R00M # Put their customers In Danger and at risk any one pick the keys no security on floor any one walk in to lobby this the second time they did last time bath room was not clean not review properly need better security standards any one hide in the room get heart this is serious”

”The staff was very friendly and accommodating! ”

”Genial! ”

”Pleasant ”

”All things were satisfactory. ”

”Drive 10 hours to get there at 12:00 ask if our room was ready told it wasn’t. She said she would call me when it was ready and never did. When I went back 2 hours later she said oh let me check and it just so happened to be ready. I don’t know if they put dogs on all the floors which I wasn’t aware pets were even allowed. But there was barking all day and into the night. Just a horrible stay ”

”Always love staying at HH! ”

”This is advertised as having a pool. The pool was closed for scheduled maintenance. No one alerted us to this. Disappointing when the purpose of the stay was the pool.”

”Very pet friendly people friendly ”

”Summer at front desk and staff were wonderful! 24 hour coffee was appreciated. The room needs serious updates. Though it was a non-smoking room, it smelled of stale smoke.”

”Refrigerator made noise the whole stay, room was clean and comfortable, staff was very nice people. But however i was needing to extend my stay one more night for work and the price went over three times what I paid per night. I understand prices goes up and down but It went from almost what I paid for the whole week for one night. ”

”Great place”

”I am truly impressed with everything.”

”Rooms were clean,housekeeping came around every morning and the breakfast was a bonus”

”Our AC unit did not work. The manager on duty at the time offered to switch our room. We had just gotten there and didn't touch anything (bed, bathroom, etc.) His GM told him not to switch our room. Our fridge didn't work. I only booked at this hotel because it said there was a hot tub. They had it closed off and I was told it was just closed for the night, then the weekend and then another staff member told me they were having it removed. So I'm not even sure what they real reason was. The...

”Grateful to the staff. Excellent service. Everyone was kind and helpful. Especially the front desk staff on Saturday night and Sunday mornings breakfast staff. ”

”The room could have been a little cleaner. The staff was friendly.”