Dear Sofia, Thank you for being our guest and your positive review. We are pleased that you enjoyed a good time and we hope we can welcome you again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Jens, danke für Ihren Besuch und Ihre sehr positive Bewertung. Wir freuen uns, Sie wieder einmal begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Bejansu Taylan, Assistant to General Manager

Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Bejansu Taylan, Assistant to General Manager

Dear JamesMany thanks for taking the time to write the review. Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our goal: guest satisfaction. Regarding the Bar, we are already working on optimizations to guarantee our guests needs will be fulfilled. We hope to welcome you back soon in Zurich.Best RegardsKristin IsslingerOperation Manager

Dear JamesThank you for your valued feedback. Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our goal: guest satisfaction. We hope we can welcome you again in Leonardo Hotels! Best RegardsKristin IsslingerOperation Manager

Dear TanjaWe are more than happy to read, that we could add a bit to make your Zurich stay memorable and enjoyable. Your opinion is a big motivation for our Hotel Team members to continue with the efforts, thank you for it! We hope to see you soon again in one of our hotels. Best regardsKristin IsslingerOperation Manager

Dear GeorgetteThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Sincerely,Kristin IsslingerOperation Manager

Dear Cedric,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kristin IsslingerOperation Manager

Dear Suheila,We sincerely regret to learn about the difficulties you experienced during your stay with us. We apologize for any misunderstanding regarding our shuttle service to and from the airport. Our aim is to provide clear and precise information to our guests and it appears that we fell short in this aspect.We are also sorry to hear about your experience with our staff. We strive to offer a warm and friendly service to all our guests, and it is unfortunate that you did not have this experience. We take your comments seriously and will use them to evaluate and improve our customer service. Since we do not offer our own hotel shuttle service but cooperate with an external provider, it would be very important for us to know where you got the information that we provide our own shuttle service.All prices are clearly visible to our guests at reception at all times. If you have any questions, our team will be happy to help you.We regret that the room amenities did not meet your expectations. As a small welcome, our guests receive a free bottle of water in every room, which is refreshed daily.We are deeply disappointed to know that we were not able to provide you with the level of service you deserve. We sincerely hope to have another opportunity to regain your trust and provide you with the high standard of service we are known for.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Christopher, It is amazing to see how much you enjoyed your stay with us and that we were able to contribute to a pleasant time in Zurich.We are looking forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Jason, We appreciate your great review and hope we can be your host again next time.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Conan, Thank you for being our guest and your feedback. It is a pleasure to see how much you enjoyed it and that we were able to contribute to a pleasant time in Zurich.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Liebe Anna, wir schätzen Ihre positive Rückmeldung sehr und bedanken uns für Ihren Besuch.Es freut uns, dass Sie sich wohlgefühlt haben und hoffen, Sie bald wieder einmal begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear DanaThank you for having taken the time to share your recent experiences.Unfortunately, we had to realize that you were not satisfied with your stay. Maybe you can let us know, what went wrong during your stay. It would be the official Hotel Mail address. We would be happy to hear from you, as we would like to take the chance to improve. Take care & all the bestKristin IsslingerOperation Manager

Dear Reginald, We would like to thank you for your 5 star rating on Expedia and your stay with us.We are more than happy that you enjoyed your time in Zurich and we hope we can welcome you back soon.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Fernando, Thank you for leaving a review after your stay. We regret that your actually positive impression was tarnished.The rooms are available to our guests from 3 p.m. on the day of arrival until 12 p.m. on the day of departure. It is possible to book an early check-in. In this case, the next available room will be reserved for you. This is a common practice and offers guests who arrive very early the guarantee of being able to move into their room immediately.We thank you again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Adi, Thank you for your positive review and your stay with us.We are looking forward to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Saurabh Chandra, We thank you for your positive feedback and your stay with us. We are very pleased that you generally enjoyed your stay and that you also appreciated the advantages of our location in close proximity to the airport.We are very sorry that there were delays in your arrival. Our employees always do their best to offer our guests a quick and smooth check-in.We look forward to your next visit and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Tereza, We are more than happy to read that you enjyoed a great stay with us and you felt overall very satisfied.Thank you for your great review and please visit us again soon, we are looking forward.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Samuel, It is a pleasure to read your great review on Expedia and we thank you for being our guest.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Bardia, It is great to see that you enjoyed your stayover in Zurich and that we were able to contribute to it.We are very pleased that you particularly liked the cleanliness.We hope to be your host again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Iysette, Thank you for leaving a review after your stay.We would be delighted to be your host again on your next visit to Zurich and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Marnie, Thank you for your feedback. I regret that we could not meet your expectation this time. You may want to give me more details about your experience, so we can take the opportunity to continually improve. Feel free to contact us at any time. Thank you for your support and I wish you all the best. Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Kent, Thank you for your feedback. We are pleased that our proximity to the airport was an advantage for you and that you could even reach it on foot.See you next time and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Dominique Cedric, vielen Dank für Ihre sehr positive Bewertung. Wir schätzen diese sehr und freuen uns, Sie wieder begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Delaney, We appreciated your great review very much and thank you for choosing our hotel for your stayover in Zurich.We are pleased that you enjoyed it and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Nicholas, We would like to thank you for your amazing review of or team. We appreiate it very much and are more than happy that we were able to contribute to a pleasant time in Munich.The well-being and satisfaction of our guests is our top priority.We are looking forward to be your host again in the future and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Diveash, Thank you for being our guest and your feedback. we would be delighted to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Shoshana, Thank you for choosing our hotel for your stayover in Zurich. We are pleased that you enjoyed it overall and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Golan-David, We would like to thank you for your great review on Expedia and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear jean-francois, Thank you for being our guest and your feedback. We would be delighted to welcome you back again soon.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Jordan, Thank you for choosing our hotel for your stay in Zurich and your great review. It is a pleasure to see that you enjoyed it overall and also that our very good location near the airport was convenient for your needs.We are looking forward to welcome you back again and wish you all the best.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Patrick, Thank you for being our guest and your feedback. We appreciate your positive review very much and are pleased that you enjoyed it overall. However, we are very sorry that you had problems with the TV. Our technician took care of it immediately.We look forward to welcoming you again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Liebe Natascha, danke, dass Sie unser Gast waren und uns eine sehr positive Bewertung hinterlassen haben.Wir freuen uns, Sie wieder begrüßen zu dürfen und verbleiben mit den besten Grüßen - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Alice, Thank you for your review of your stay with us. We are very sorry that you were obviously very dissatisfied and that we were not able to meet your expectations.The satisfaction of our guests is our goal and we always do our best to achieve this. We would like to know what exactly led to your negative impressions.We would like to thank you in advance for your support and feedback and remain with kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Ido, Thanks a lot for your amazing review of our hotel. It is a pleasure to see that you enjoyed your short stay with us and also that our very good location was convenient for your needs.We are also happy that you enjoyed our extensive breakfast offer and you were able to start your day well strengthened.We are looking forward to welcome you back again for your next visit to Zurich and wish you all the best.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Michael, Thank you for your feedback and your stay with us. We are pleased that we were able to make the room available to you upon your arrival and that you were able to rest from your long journey.Our hotel is located in close proximity to the airport. You can reach it within 5 minutes by bus and about 20 minutes on foot.A shuttle service can be booked exclusively. You can obtain information from our local colleagues at any time.We look forward to welcoming you again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Laurie, Thank you very much for your great review. We appreciate it very much and are very pleased that you enjoyed a pleasant time with us.we are looking forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Donna, Thank you very much for your great review of our hotel and our team. We appreciate it very much and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Cedric, danke, dass wir Sie bei uns begrüßen durften. Es freut uns, dass Sie insgesamt zufrieden waren und eine gute Zeit bei uns hatten.Ihre Kritik hinsichtlich der Betten haben wir zur Kenntnis genommen und bedauern, dass diese nicht Ihren Erwartungen entsprochen haben.An dieser Stelle weisen wir darauf hin, dass wir in unsrem Hotel ausschließlich Doppelbetten haben, die aus zwei Einzelbetten bestehen. Dass diese sich jedoch getrennt haben, tut uns sehr leid. Wir kümmern uns aktuell darum, dies zu beheben.Wir bedanken uns nochmals und freuen uns, Sie wieder begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Niccole, We appreciate your great review of our hotel and rooms as well as your praise to our team.We always want to offer our guests the best possible service and comfort.We would be delighted to welcome you back again and wish you all the best until then.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Jocelyn, Thank you for your feedback and your stay with us. We hope you enjoyed a pleasant time in Zurich and we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear GIlles, Thank you for being our guest and your feedback. We are pleased that you were overall satisfied.We regret that the room was not ready when you arrived. Our housekeeping team always does its best to clean the rooms as quickly as possible while maintaining our very high quality standards.The rooms are available to our guests from 3 p.m. on the day of arrival until 12 p.m. on the day of departure. You can leave your luggage with us at any time.We look forward to welcoming you once again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Guest, We would like to thank you for sharing your experiences with us. We greatly appreciate your loyalty and trust in our hotel chain and are even more pleased that we were able to inspire you again this time.The satisfaction of our guests is our top priority and we look forward to welcoming you back to our Leonardo Hotels in the future.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear David, We would like to thank you for your amazing review and thank you for being our guest.We are looking forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Thomas, Thank you for evaluating your stay with us. We are pleased that you were overall satisfied and we hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Conan, Thanks a lot for your fantastic review of our hotel. It is a pleasure to see how much you enjoyed your stay with us and you felt overall very comfortable.We hope we can welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Debashish, Thank you for your positive review. We are pleased that our very good location was convenient for you and that you enjoyed a good time with us.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager