Dear Veera,Thank you for taking the time and share your feedback.I'm really sorry to hear that your first room's scent was not to your liking; glad we could switch you to another. It's a bummer about the tub and TV – it seems there was a mix-up, as we do have rooms with bathtubs and our TVs should be in tip-top shape with smart functionality. Our team is already on a detective mission to dust off the clues you've left and give those bathroom tiles and sink the attention they deserve. Your nod to our comfy beds and good service has us smiling, though! While the lack of a minifridge is a downer, we do offer studios with refrigerators for those who fancy a cool stash.We look forward to welcoming you back.Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Sirkka,Please accept our thanks for your kind review regarding your stay.We are pleased that we were able to meet your expectations.Wishing you all the best and looking forward to your next visit.Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Arvoisa vieraamme Kiitos arviostanne.Hienoa kuulla, että vierailunne hotellissamme on ollut onnistunut. Loistavaa, että saitte hyvää palvelua ja koitte hotellimme erittäin hyväksi.Toivottavasti saamme teidät pian uudestaan vieraaksemme. Ystävällisin terveisin,Kind regards,Roelof GjaltemaHotel Manager - The Social Hub Amsterdam City

Arvoisa vieraamme TuulaKiitos paljon palautteestanne.Pahoittelumme huoneistonne keittiön puutteista. Ikävä kuulla, että keittiötarvikkeet olivat kuluneita ja astiastossa oli puutteita. Pahoittelut myös jätteiden lajittelumahdollisuuden puutteesta ja muista mainitsemistanne epäkohdista. Puutteista kannattaa toki aina heti ilmoittaa henkilökunnallemme, jotta voimme mahdollisimman nopeasti tarjota ratkaisua ongelmiin. Otamme palautteenne käsittelyyn ja lähdemme toteuttamaan tarvittavia parannuksia huoneiston keittiön varustelussa. Harmillista, että huoneiston hinta tuntui kokemuksenne jälkeen hintavalta.Kiva kuulla, että hotellimme sijainti metroaseman lähellä oli mieluisa. Mieltä lämmittävää kuulla, että henkilökuntamme on tarjonnut teille hyvää ja ystävällistä palvelua sekä siivoushenkilökuntamme on tehnyt hyvää työtä. Välitän kivan palautteenne eteenpäin heille. Mukava juttu, että piditte tarjoamastamme laadukkaasta aamiaisesta. Hyvän aamupalan myötä toivommekin voivamme tarjota vieraillemme kivan aloituksen uuteen päivään.Ystävällisin terveisin,Kind regards,Roelof GjaltemaHotel Manager - The Social Hub Amsterdam City

Dear Guest,Thank you for taking the time to share your experience with us.Our goal is to ensure all of our guests have a great experience, so we're sorry to hear you weren't entirely satisfied.We urge guests to notify us of any concerns, so our team have the opportunity to find a solution for you.Furthermore, additional cleaning is available for an extra charge and please don't hesitate to notify us, should you require this.We hope to welcome you back on a future visit.Kind regards,Roelof GjaltemaHotel Manager - The Social Hub Amsterdam City

Dear Johanna,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to learn you had an enjoyable experience. However, we regret our level of service was not that expected and can assure you that we are currently taking steps to improve this aspect of our guests' experience.We hope to welcome you back for a more enjoyable stay in the future.Best regards,The Social Hub Amsterdam City

Beste Andreas,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Het was een plezier u te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Britt,Thank you for such a positive review.We are pleased that we were able to meet your expectations. We make sure the compliments gets to our colleagues!It would be our pleasure to have you return on another occasion. Very best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear John,Thank you for such a great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We’d love to see you again when you next visit Amsterdam.All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Nicole, We would like to thank you for this review about your recent experience in our hotel.We're glad you had a good overall experience. However, I apologize for the inconvenience with the air conditioning. Our rooms are indeed equipped with individual air conditioning controls. The situation with the aircons is quite new also for our staff, and to solve the issue is with another company that will pass by on friday. For next time, we offer extra fans at reception. We hope to welcome you back in Amsterdam or any other location. Best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Muchas gracias por su excelente valoración sobre The Social Hub Amsterdam City.Nos sentimos muy contentos de comprobar a través de sus comentarios que realmente han disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarles una estancia tan satisfactoria.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Christopher,Thank you for such a great review.It's wonderful to know our staff's efforts in assisting with your delayed luggage made a positive impact. We understand how challenging travel snafus can be and it's always our aim to help make your stay smooth and enjoyable, no matter what comes flying our way!We’d love to see you again when you next visit Amsterdam.All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Jessica.Thank you very much for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Sabrina,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Sibylle,Thanks for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next stay.Best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Alexandre,Thank you for such a great review.It's fantastic to hear that the comfort of our king room contributed to a memorable experience. Our team loves to surprise and delight our guests whenever possible.We’d love to see you again when you next visit Amsterdam.All the best,EncarnaRoelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Leslie, Thank you for taking the time to review your stay, we're happy to read that over all you have enjoyed your stay with us. We are looking forward to welcoming you again. All the best!Roelof GjaltemaGeneral Manager TSH Amsterdam City

Beste Vita, Bedankt voor uw feedback.Het verkrijgen van bekers en een volledige kitchen-pack is iets dat wij bij de receptie beschikbaar stellen. Onze excuses dat dit niet duidelijk is aangegeven. Voor de volgende keer, kom vooral langs de receptie en vraag ernaar, dan kunnen we je helpen. Met vriendelijke groet en graag tot ziens,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Beste KinHartelijk bedankt voor uw fijne review.Het verheugt ons dat u tevreden was over onder andere de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Graag tot de volgende keer.Met vriendelijke groet,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Jacqueline,Thank you for such a positive review.We're glad to hear that our location next to the metro station made your adventures around Amsterdam easy. It's great that you enjoyed the room and the amenities we offer.It would be our pleasure to have you return on another occasion. Very best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Chère Lydia,Merci pour la rédaction de ce commentaire sur notre hôtel.Nous sommes ravis que notre emplacement idéal proche du métro et notre petit déjeuner complet aient contribué à rendre votre séjour agréable. Toutefois, nous sommes navrés d'entendre que la qualité de la literie n'ait pas été à la hauteur de vos attentes, et nous comprenons l'importance d'un bon sommeil réparateur. Sachez que nos matelas ont été renouvelés récemment et ce que vous décrivez n'est pas conforme à nos standards. Nous allons immédiatement vérifier l'état de la literie de votre chambre et prendre les mesures nécessaires. Nous espérons avoir le plaisir de vous recevoir à nouveau pour un séjour 100% réussi.Bien à vous,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Heather, We would like to thank you for this review about your recent experience in our hotel.It seems there might have been a little mix-up – we don't actually have a pool at The Social Hub. However, if you're ever back in town, we'd love to show you around our other amenities, like our 24/7 fitness center and lively terrace!We hope to welcome you back. Best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Heather, We would like to thank you for this review about your recent experience in our hotel.It seems there might have been a little mix-up – we don't actually have a pool at The Social Hub. However, if you're ever back in town, we'd love to show you around our other amenities, like our 24/7 fitness center and lively terrace!We hope to welcome you back. Best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Lauren Saoirse, We would like to thank you for this review about your recent experience in our hotel.It's great to know our staff's friendliness stood out and that your room was well-equipped for your conference stay. Missing a mug is certainly a 'mug-nificent' oversight on our part, but I'm glad we could quickly resolve it for you.We hope to welcome you back. Best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Heather, We would like to thank you for this review about your recent experience in our hotel.We're all about connecting people and it sounds like you're making the most of it. Regarding the cups and coffee replenishment, our daily housekeeping typically includes these services, so it's curious that you experienced otherwise. I'll personally look into this to ensure our usual standards are upheld. Remember, our friendly staff is always on standby to assist with any hiccups!We hope to welcome you back. Best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Mehul,Thank you for your review.It's fantastic to know our prime location by the train station served you well for your Amsterdam adventures. Our proximity to the city center is indeed one of the highlights we're proud of.We’d love to see you again when you next visit Amsterdam.All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Marga,Thank you for such a positive review.We're thrilled you appreciated the welcome treats and found our roomy accommodations to your liking. Our location right by the metro surely makes city exploring a breeze! Super handy that our luggage room was a plus for you.It would be our pleasure to have you return on another occasion. Very best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Hi there,Thanks for taking the time to share your review.Please accept our apologies for the inconvenience that you experienced during your stay. We always encourage guests to contact reception during their stay of any issues so that we might deal with them immediately.It would be a pleasure to have you return on another occasion. All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Neelam,Thank you for taking the time to share your review.It's great to know you appreciated your spacious room and our high standards.We regret that you did not let us know at the time as one of our team members would have taken the necessary action. We always provide toiletries under request. We would be delighted to welcome you back for another stay in the future. Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Michael,Thank you so much for your positive feedback following your stay.We are thrilled that you had such an enjoyable stay with us and were able to make the most of exploring the city from our convenient location.We’d love to see you again when you next visit Amsterdam.All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Katie,Thank you for taking the time to review your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back.Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Felipe,Thank you for such a positive review.It's good to hear our central location and proximity to the metro made your stay convenient. Your shout-out to our staff and the smooth check-in experience brightens our day!We’d love to see you again when you next visit Amsterdam.All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Beste Olga,Hartelijk bedankt voor uw fijne review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Hartelijke groeten,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear William Bao,Thank you for taking the time to provide feedback on your recent stay at our hotel. We greatly appreciate your ratings and comments.We're thrilled to hear that you loved your stay and found the room to be amazing. However, we apologize for any inconvenience caused by the loose tap in the bedroom and the missing Chromecast. Your concerns have been noted, and we will address them promptly to ensure a more comfortable experience for our future guests.We're committed to providing exceptional service, and we regret that we fell short of your expectations in this instance. Please rest assured that we will use your feedback to improve our services and amenities.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Gloria,Thank you for choosing to stay at our hotel and for sharing your detailed feedback and review with us. We greatly appreciate your ratings and insights into your experience.We're delighted to hear that you found our hotel to be a refreshing departure from traditional options, with its unique decor and convenient location near excellent restaurants and the metro. It's fantastic to know that you found the room comfortable and enjoyed the easy streaming feature on the TV.Your feedback regarding the availability of amenities in the room has been duly noted, and we will review our offerings to ensure a more comprehensive selection for our guests in the future.We apologize for any inconsistency in service you experienced during your stay. Rest assured, we will address this internally to ensure that all our staff members consistently provide friendly and attentive service to our guests.We're glad to hear that despite these minor issues, you would consider staying with us again if you return to Amsterdam. We look forward to welcoming you back and providing you with an even better experience next time.Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Beste Paul,Bedankt voor uw feedback.We zouden graag weten hoe we uw ervaring kunnen verbeteren. We horen graag uw feedback.Graag verwelkomen we u in de toekomst nogmaals voor een nieuwe kans.Met vriendelijke groet,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Hello Mary,We're thrilled you took the time to share your rating with us!It's great to know you enjoyed your stay with us.We look forward to welcoming you back for another excellent experience with us. Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Beste Anish,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Jordan, Thank you for taking the time to share your review.We are delighted to read that you enjoyed your stay and found our prices competitive.We are always available for directions and advice on the best ways to visit the city.We look forward to welcoming you back.Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Carla,Thank you for sharing this lovely review.We're thrilled you appreciated the cleanliness and spaciousness - our housekeeping team really puts their back into it! And isn't it just a breeze to zip into the city center from our doorstep?We hope to see you again soon, Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

Dear Lucas,We appreciate that you took the time to let us know your opinion of your experience with us.We are delighted to know you appreciated all we have to offer, however, we regret that we did not meet all of your expectations on this occasion. While we endeavour to provide an excellent standard for all our guests, we are very sorry this was not the case. Please don't hesitate to inform our team of any issues or concerns so that we might take action. Your feedback about your experience in our restaurant has been noted and will be addressed with the relevant manager.We hope to welcome you back. Best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City