8/10 Hyvä
Otto
24.5.2025
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great place and staff, bad web app integration
Nice and comfy room in the gothic quarters, worked nicely as a base of operations in Barcelona! Super friendly and nice staff, got some nice suggestions for restaurants and beaches etc. Great location near the metro and bus stops, and the balcony at the top is also quite nice!
Couple things (mostly about the app that is heavily integrated to the experience):
- the web app that they use for checkins and opening doors etc is just bad (icnea). Unresponsive and unreliable, managed to open my door only once with it, on the last day
- during check-in, the app did not show my payment made via hotels.com and I ended up paying twice. However kudos to the staff for handling the refund remarkably fast!
- the room is quite small (not an issue for solo travelers)
- the sink is in quite the creative spot, in the bedroom! I don't consider this a minus though, probably just an architectural compromise due to lack of space. Also the shower controls were pretty unintuitive
But overall: good hotel, great staff, horrible app which is unfortunately pretty much mandatory for the sign in. You can make do with just memorizing your personal code and using that instead of the app to get in and out, though (after the mandatory sign in)
Otto
Yöpyi 3 yötä toukokuussa 2025
