This is the Spirit Air of hotels and apartments. Bad (non existent) communication, half broken, uncomfortable.
The Expedia portal claims that the staff will communicate to you in Russian, English, Spanish, and I believe French. Lies. They don’t speak English. They don’t speak Russian. When I called to complain about the broken thermostat in our apartment, the person answering the phone said I’m sorry I don’t speak English. She transferred me to a third-party service that took my complaint down and said that somebody will reach out to me at some point during my stay. Mind you, it is 43°F outside. Heat is not working. And somebody may or may not reach out to me at some point during my stay.
You get one towel per person for the duration of your day or for the five days, whichever comes first. Would you like another towel? Sure, if you ever get a hold of somebody, you have to pay three euros to exchange it for a fresh one.
You have two semi rolls of toilet paper. Would you like some more? Sure, get your money out and they will give you more toilet paper.
Would you like an extra key? Because you only get one. They will give you a duplicate key if you are fortunate enough to get a hold of somebody.
They claim there is a person at reception during set hours of the day. Lies. That person comes and goes whenever they please, but we’ve never seen him once at his desk.
The faucet in the bathroom is half broken and there was someones hair all over the bathroom
