SCAM WARNING for Expedia Gold Members: THIS IS NOT A VIP ACCESS property - despite designated as one.
Several days before my check-in as well as in person during check-in, I requested benefits as Expedia Gold member. In writing, I was told that “while our property probably may appear as part of Expedia’s VIP Access program, but we do not participate in any specific benefits or rewards tied to Expedia membership tiers.” In person, I requested a room upgrade (which was available and which I eventually had to pay for), a free breakfast and/or a free welcome drink. The hotel refused to provide me any of these and I even didn’t get a free coffee in the morning - only 20% discount off 2,75 for their latte. I complained about this with Expedia and will get an appropriate Expedia compensation (that worked quite well) but the hotel clearly takes a piss out of the Expedia Gold members, cheats them into believing that they would received Gold benefits and eventually makes them pay for everything, including a 3 euro coffee. I suggested to Expedia to remove the hotel from VIP Access as it clearly only misuses its good name and Expedia’s brand and doesn’t comply with VIP Access conditions. Hope this happens soon but by then - be warned!
