2/10 Hirveä
Douglas James, Ellijay
Matkusti perheen kanssa
20.9.2025
We were bumped to another property 2 days before arrival even though we booked the trip 2 months ago. Told us the room we were to have had problems with air conditioning. They offered 2 other properties to choose from and if neither were acceptable, they would offer others. We selected one, but it was bad. When I contacted Libere, they said I could have picked another location. The properties offered were not part of Expedia and offered very little information on their web sites. Only way to tell if property was to check-in. Libere is a aparthotel which offers a kitchenette which was important to us as we did not want to dine out all the time. None of the alternate properties were aparthotels which forced us to dine out more at an additional expense to our trip of approximately $1000.
Bottom line is we were bumped due to over booking which is what Libere representative told the manager at the property we ended up staying at. They lied to us. They also said they directly moved our stay and our payment to the alternate hotel. Another lie. Alternate property did not even have refrigerators in rooms and actually wanted to charge for ice. Very disappointing.
Douglas James
Yöpyi 9 yötä syyskuussa 2025