Ulkopuoli

Arvostelut: Hyatt Regency Birmingham

4 out of 5
Hyatt Regency Birmingham
2 Bridge Street, Birmingham, England

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 510 kautta 1003 arvostelua" "
Arvosana 8 - Hyvä. 260 kautta 1003 arvostelua" "
Arvosana 6 - OK. 112 kautta 1003 arvostelua" "
Arvosana 4 - Huono. 68 kautta 1003 arvostelua" "
Arvosana 2 - Hirveä. 53 kautta 1003 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä marraskuussa 2019
Victoria vastasi 20.11.2019
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Liz

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
very safe and lively and quiet
Yöpyi 1 yön toukokuussa 2024
Hyatt Birmi vastasi 22.5.2024
Dear Liz,Thank you for your feedback! We're delighted to hear that you found our hotel safe, lively, and quiet. We strive to provide a balanced and enjoyable atmosphere for all our guests. We look forward to welcoming you back for another great stay.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Katie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It’s such a beautiful hotel and nothing is too much trouble for the staff
Yöpyi 1 yön toukokuussa 2024
Hyatt Birmi vastasi 21.5.2024
Dear Katie,Thank you so much for your kind words! We're delighted to hear that you found our hotel beautiful and that our staff went above and beyond to make your stay enjoyable. We strive to provide exceptional service and it's wonderful to know that we succeeded. We look forward to welcoming you back for another fantastic experience.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely club lounge with complimentary evening drinks and nibbles. Friendly staff & great view.
Yöpyi 1 yön toukokuussa 2024
Hyatt Birmi vastasi 20.5.2024
Dear David,Thank you for your kind feedback! We're delighted to hear that you enjoyed your experience at our club lounge, and that you found the complimentary evening drinks and nibbles to your liking.Our team works hard to create a warm and welcoming atmosphere, and it's wonderful to hear that you found our staff friendly. Additionally, we're thrilled that you enjoyed the great view from our lounge area.We hope to have the pleasure of welcoming you back for another delightful stay in the future.Best regards,Hyatt Regency Birmingham Team

8/10 Hyvä

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

ricardo, solihull

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Stayed here quite a few times and always a good experience although this time I did have to sit in the bar with curlers in my hair and looking very scruff as I was changing and finishing off getting ready in the room nd at 4:30pm it still wasn’t ready. But other than that it was a nice stay in a comfy bed
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Brian

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Central Location Fire Alarm sounding for short period in early morning
Yöpyi 5 yötä toukokuussa 2024
Hyatt Birmi vastasi 17.5.2024
Dear Brian,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our central location and found it convenient.We apologize for the disruption caused by the fire alarm sounding early in the morning. The safety and well-being of our guests are our top priorities, and while false alarms can be inconvenient, they are sometimes necessary to ensure our safety systems are functioning correctly. We are reviewing this incident to minimize any future disturbances.We appreciate your understanding and hope to welcome you back soon for a more seamless experience.Best regards,Hyatt Regency Birmingham Team

6/10 OK

Fabio

Yöpyi 2 yötä toukokuussa 2024
Hyatt Birmi vastasi 13.5.2024
Dear Fabio,Thank you for rating your stay experience at Hyatt Regency Birmingham 3/5 and we hope to have another opportunity to welcome you again in the not-too-distant future.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Sonia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good service and location, amazing staff and clean hotel. I think the sauna should have been opened earlier and closed later! Also I think the breakfast was too expensive. All in all was a fantastic 2 days stay and I would highly recommend it and will definitely come back. Thank you to all the fantastic staff.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Sandra

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Hyatt Birmi vastasi 30.4.2024
Dear Sandra,Thank you for rating your stay experience at Hyatt Regency Birmingham 5/5 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team

2/10 Hirveä

Jennifer

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
Quality of service and poor standards of room. I called the hotel several times; the service was poor and did nothing about my complaints.
Yöpyi 8 yötä maaliskuussa 2024
Hyatt Birmi vastasi 8.4.2024
Dear Jennifer,We sincerely apologize for the disappointment and frustration you experienced during your recent stay at our hotel. Your feedback regarding the quality of service and the standards of your room is concerning, and we regret that we did not meet your expectations in these areas.Providing exceptional service and ensuring the highest standards of comfort and satisfaction for our guests are fundamental to our values. We deeply regret that we fell short of delivering on these commitments during your stay. Please know that we take your feedback seriously, and we are actively investigating the issues you've raised to address them promptly and prevent similar occurrences in the future.We apologize for any difficulties you encountered in reaching us to address your concerns. Our guests' satisfaction is our top priority, and we regret any inconvenience caused by the poor response to your complaints. Rest assured, we are reviewing our communication processes to ensure that our guests' concerns are addressed in a timely and effective manner.We understand that we have failed to meet your expectations on this occasion, but we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best regards,Hyatt Regency Birmingham Team

6/10 OK

Natasha

Hyvää: Siisteys ja henkilökunta ja palvelu
A few maintenance problems but overall a good stay
Yöpyi 2 yötä maaliskuussa 2024
Hyatt Birmi vastasi 4.4.2024
Dear Natasha,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you had an overall good stay at our hotel.We sincerely apologize for any inconvenience caused by the maintenance issues you encountered during your visit. Ensuring that our facilities are well-maintained is a priority for us, and we appreciate you bringing these concerns to our attention. Rest assured, we will address these matters promptly to prevent any recurrence and to uphold the high standards we strive for.We're glad to hear that despite these challenges, you still enjoyed your time with us. Your satisfaction is important to us, and we're grateful for your understanding. Should you choose to stay with us again in the future, we'll make every effort to ensure your experience is nothing short of excellent.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay. If you have any further comments or need assistance, please feel free to reach out to us at any time.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Katherine

Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Ellie

Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Razin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall great hotel. Breakfast was scattered in different areas. Not many options. But was OK otherwise! Taste fine! Thank you
Yöpyi 2 yötä maaliskuussa 2024
Hyatt Birmi vastasi 25.3.2024
Dear Razin,Thank you for choosing to stay with us and for taking the time to provide feedback. We're glad to hear that you enjoyed your overall experience at our hotel.Regarding your comments about breakfast, we appreciate your feedback and apologize for any inconvenience caused by the scattered layout and limited options. We continuously strive to improve our offerings, and your input helps us identify areas where we can make enhancements.We're pleased to hear that you found the taste satisfactory, and we hope to have the opportunity to welcome you back for an even better experience in the future. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. Thank you again for your valuable feedback.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Deborah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Hyatt Birmi vastasi 21.3.2024
Dear Deborah,Thank you for rating your stay experience at Hyatt Regency Birmingham 5/5 and we look forward to welcoming you back.Best regards,Hyatt Regency Birmingham Team

8/10 Hyvä

Francis

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Hyatt Birmi vastasi 18.3.2024
Dear Francis,Thank you for rating your stay experience at Hyatt Regency Birmingham 4/5 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Rose

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
From my experience the hotel is clean quiet, the staff were friendly, professional, helpful. The hotel has a gym, sauna ,steam room and a pool all well maintained, but the shower was freezing and the option to turn up the temperature didn’t work. I found it too cold after coming out a hot sauna or steam room and from my observation other people using the facilities also found shower too cold. The hotel is 5 minutes walk away a large library, The Rep threatre and restaurants. There is easy access to public transport i.e. trams and buses. Overall I would recommend this hotel.
Yöpyi 2 yötä maaliskuussa 2024
Hyatt Birmi vastasi 13.3.2024
Dear Rose,Thank you for taking the time to share your recent experience at our hotel in Birmingham. We truly appreciate your kind words and are delighted to hear that you found our property to be clean, quiet, and enjoyed the friendliness and professionalism of our staff.We're pleased that you were able to take advantage of our well-maintained leisure facilities, including the gym, sauna, steam room, and pool. However, we sincerely apologize for any inconvenience caused by the cold shower. Your feedback regarding the shower temperature has been brought to the attention of our maintenance team, and we will work diligently to address this issue to ensure a comfortable experience for all our guests.It's wonderful to hear that you found our location convenient, with easy access to nearby attractions, public transport, and dining options. We strive to provide a convenient and enjoyable stay for all our guests, and we're glad to know that you would recommend our hotel.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. If there is anything else we can assist you with, please do not hesitate to contact our guest services team.Best regards,Hyatt Regency Birmingham Team

6/10 OK

KiarnaLatoya

Hyvää: Majoituspaikan kunto ja tilat
Nice hotel but too overpriced.
Yöpyi 3 yötä maaliskuussa 2024
Hyatt Birmi vastasi 12.3.2024
Dear KiarnaLatoya,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our hotel to be nice.We understand that pricing is an important factor in your overall experience, and we sincerely apologize if you felt that our rates did not align with your expectations. We continually review our pricing structure to ensure it reflects the value of the services and amenities we provide.Your comments are valuable to us as they help us in our ongoing efforts to enhance the guest experience. We hope that despite this concern, you were able to enjoy your time with us and that you'll consider staying with us again in the future.If there's anything specific you would like to discuss regarding your stay or if you have any further feedback to share, please don't hesitate to reach out to us directly.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Karen

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed at the Hyatt for one night due to a theatre visit and also had afternoon tea. Would recommend this hotel for location, food , friendliness and staff . Would definitely stay again
Yöpyi 1 yön maaliskuussa 2024
Hyatt Birmi vastasi 11.3.2024
Dear Karen,Thank you for choosing to stay with us during your visit to the theatre and for taking the time to share your wonderful feedback. We are thrilled to hear that you had an enjoyable experience at Hyatt.It's fantastic to know that you found our hotel's location, food, friendliness, and staff to be to your satisfaction. Providing excellent service and creating memorable experiences for our guests are always our top priorities, and we're delighted that we succeeded in doing so during your stay.Your recommendation means the world to us, and we would be honored to welcome you back for another enjoyable stay in the future. Should you require any assistance with your next reservation, please do not hesitate to contact us directly.Best regards,Hyatt Regency Birmingham Team

8/10 Hyvä

Greer

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sadly a flying visit so no time to use what looked like great facilities. Nice spacious twin room with 3/4 beds. Best Duvet I've come across in a hotel, would have been nice if an option for an extra pillow. 3 stars for staff as I asked what time the trams ran until and the receptionist didn't know or make any attempt to find out - dissappointing
Yöpyi 1 yön maaliskuussa 2024
Hyatt Birmi vastasi 11.3.2024
Dear Greer,Thank you for sharing your feedback with us following your recent stay. We're pleased to hear that you enjoyed our spacious twin room with comfortable beds.We're sorry to hear that you were unable to utilize our facilities during your short stay. However, we're glad to know that they caught your eye and we hope you'll have the opportunity to enjoy them during a future visit.We appreciate your feedback regarding the additional pillow option and the information about the tram service. Please accept our apologies for any inconvenience caused. We will address this with our team to ensure that we are better prepared to assist guests with inquiries in the future.Thank you for choosing our hotel, and we hope to welcome you back for a longer stay soon.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Phil

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really happy with our stay, excellent Hotel staff and quality of rooms was first class.
Yöpyi 1 yön maaliskuussa 2024
Hyatt Birmi vastasi 7.3.2024
Dear Phil,Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you had an excellent experience during your time at our hotel.Providing exceptional service and maintaining high-quality rooms are top priorities for us, and we're delighted that our efforts met your expectations. Your appreciation for our staff and accommodations means a lot to us.We hope to have the pleasure of welcoming you back for another first-class experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Sophie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Hyatt Birmi vastasi 8.3.2024
Dear Sophie,Thank you for rating your stay experience at Hyatt Regency Birmingham 5/5 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Tem

8/10 Hyvä

Charlie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed for one Saturday night. Rooms are clean and well appointed if a little dated, flaking veneer on the desk and cupboard etc but all consistent with a hotel of this age. Lobby bar and “pub” were very good, helpful friendly staff and open later than many of the pubs in the city centre that we could find. Quite a busy and popular hotel, parking was limited but this was well communicated in advance.
Yöpyi 1 yön maaliskuussa 2024
Hyatt Birmi vastasi 6.3.2024
Dear Charlie,Thank you for sharing your feedback with us regarding your recent stay. We're glad to hear that you found our rooms clean and well-appointed, albeit with some signs of aging, which we will address promptly. Your comments help us to continually improve our facilities and ensure they meet the highest standards.We're pleased that you enjoyed the offerings at our lobby bar and "pub," and that our staff provided helpful and friendly service throughout your stay. It's also great to know that our extended opening hours were convenient for you.We apologize for any inconvenience caused by the limited parking, but we're glad to hear that you were informed about this in advance. We appreciate your understanding and patience in this matter.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,Hyatt Regency Birmingham Team

8/10 Hyvä

Mark

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was fine, nice bar and restaurant, only issue was with expedia not advising the hotel my wife was on the booking so she had issues checking before me
Yöpyi 1 yön helmikuussa 2024
Hyatt Birmi vastasi 28.2.2024
Dear Mark,Thank you for your feedback. We're pleased to hear that you enjoyed our bar and restaurant during your stay.We apologize for any inconvenience caused by the oversight with your wife's name not being included on the booking. We understand how important it is for all guests listed on the reservation to have a smooth check-in experience, and we regret any inconvenience this may have caused. Your feedback will be shared with our team to ensure that similar issues are avoided in the future.We appreciate your understanding, and we hope to have the opportunity to welcome you and your wife back for a more seamless experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing our hotel.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Peter

Yöpyi 1 yön helmikuussa 2024
Hyatt Birmi vastasi 28.2.2024
Dear Peter,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you back.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

David

Yöpyi 1 yön helmikuussa 2024
Hyatt Birmi vastasi 28.2.2024
Dear David,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you back.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Eleanor

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Hyatt Birmi vastasi 28.2.2024
Dear Eleanor,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you back.Best regards,Hyatt Regency Birmingham Team

2/10 Hirveä

Areeb

Yöpyi 1 yön helmikuussa 2024
Hyatt Birmi vastasi 28.2.2024
Dear Areeb,I am truly sorry to learn of not meeting your overall expectations during your recent stay. If there is anything you would like us to look into to improve our guest experience, please feel free to reach out.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2024
Hyatt Birmi vastasi 14.2.2024
Dear David,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Phillip

Yöpyi 1 yön helmikuussa 2024
Hyatt Birmi vastasi 12.2.2024
Dear Phillip,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Paul

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Hyatt Birmi vastasi 9.2.2024
Dear Paul,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Kenneth

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The building looks beautiful
Yöpyi 4 yötä joulukuussa 2023
Hyatt Birmi vastasi 2.2.2024
Dear Kenneth,Thank you for your kind words regarding the aesthetics of our hotel building. We are delighted to hear that you find it beautiful.At Hyatt Regency Birmingham, we take great pride in maintaining a visually appealing and welcoming environment for our guests. Our team works diligently to ensure that the architecture and overall ambiance contribute to a memorable stay.We truly appreciate your positive feedback, and we look forward to providing you with an equally pleasing experience during your entire stay. If there's anything specific you'd like to highlight or if you have any further comments, please feel free to share them with us.Thank you for choosing our hotel, and we hope you to welcome you again soon.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Ian

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing hotel in Birmingham city centre. Lovely staff . Large comfortable rooms. Limited parking but QPark close by
Yöpyi 1 yön tammikuussa 2024
Hyatt Birmi vastasi 1.2.2024
Dear Ian,Thank you so much for taking the time to share your positive experience at our hotel in Birmingham city centre. We are thrilled to hear that you found our hotel amazing, enjoyed the lovely staff, and appreciated the large comfortable rooms.We understand that parking can sometimes be a challenge, and we appreciate your understanding. It's great to know that you found QPark close by as a convenient alternative.We value your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything specific you would like to share or suggest to make your next visit even more enjoyable, please feel free to let us know.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Sam

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Ac comfortable stay
Comfortable.
Yöpyi 2 yötä tammikuussa 2024
Hyatt Birmi vastasi 9.2.2024
Dear Sam,It is our pleasure learning of your comfortable stay at Hyatt Regency Birmingham and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team

8/10 Hyvä

Tracey Kumar

Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Not quite 5 star
I booked this hotel, expensive for me but wanted something special for my husband. Room and bathroom were clean, spacious and had everything and more we could possibly want. We took advantage of room service after midnight, nothing was too much trouble.
Yöpyi 1 yön tammikuussa 2024
Hyatt Birmi vastasi 31.1.2024
Dear Tracey Kumar,Thank you for choosing our hotel for your special occasion, and we're delighted to hear that you had a positive experience. It warms our hearts to know that the cleanliness, spaciousness, and amenities of the room and bathroom exceeded your expectations.We're thrilled to hear that you took advantage of our room service, and we appreciate your kind words about our team going above and beyond to make your stay enjoyable. Your satisfaction is truly our reward.We hope to have the pleasure of welcoming you and your husband back for another special stay in the future. If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

HITEN

Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Lloyd

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent
Excellent facilities and services
Yöpyi 3 yötä tammikuussa 2024
Hyatt Birmi vastasi 31.1.2024
Dear Lloyd,Thank you for your wonderful feedback! We are thrilled to hear that you found our facilities and services to be excellent. Providing a positive and memorable experience for our guests is our top priority.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Robin, London

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Katie vastasi 14.2.2024
Dear Robin, Thank you so much for your wonderful 5/5 rating! We're delighted to hear that you had a fantastic experience during your stay at Hyatt Regency Birmingham.Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything specific you loved about your stay or any team member who went above and beyond to make your visit memorable, please feel free to let us know. We'll be sure to pass along your compliments.We hope to have the pleasure of welcoming you back soon for another exceptional stay with us!

6/10 OK

Ian

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Hyatt Birmi vastasi 31.1.2024
Dear Ian,Thank you for your wonderful feedback! We are thrilled to hear that you found our facilities and services to be excellent. Providing a positive and memorable experience for our guests is our top priority.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

Steven

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Katie vastasi 14.2.2024
Dear Steven, Thank you so much for taking the time to leave us a fantastic 5/5 rating! We're thrilled to hear that you had an exceptional experience during your stay at Hyatt Regency Birmingham.Your positive feedback means the world to us and serves as great motivation for our team to continue delivering excellent service. If there's anything in particular that made your stay memorable, please don't hesitate to share it with us. We love hearing about our guests' experiences.We look forward to welcoming you back for another wonderful stay in the future!

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Katie vastasi 14.2.2024
Dear valued guest, Thank you so much for your outstanding 10/10 rating! We're thrilled to learn that you had a great experience during your time at Hyatt Regency Birmingham.Your satisfaction is our ultimate goal, and we're delighted that we could meet and even exceed your expectations. If there's anything specific that made your stay exceptional or any particular aspect you loved, please feel free to share it with us.We can't wait to have the pleasure of welcoming you back for another remarkable stay with us soon!

10/10 Loistava

Ben

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Katie vastasi 14.2.2024
Dear Ben, Wow, thank you so much for your amazing 10/10 rating! We're absolutely thrilled that you had such a fantastic experience at Hyatt Regency Birmingham.Your feedback means the world to us, and we're delighted to hear that we were able to exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is what we strive for every day.We can't wait to welcome you back for another outstanding stay with us in the future!

6/10 OK

Paul

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys
Have stayed at this property on many occasions and in more recent times have noticed how tired and dirty the rooms look, not good for the money they charge.
Yöpyi 1 yön joulukuussa 2023
Hyatt Birmi vastasi 31.1.2024
Dear Paul,Thank you for being a repeat guest, and we appreciate you taking the time to share your observations with us. We value your loyalty and feedback, and we genuinely apologize for any disappointment you've experienced in recent stays.We understand your concerns about the tired and dirty appearance of the rooms. Your comfort and satisfaction are paramount to us, and we regret that we have not met your expectations in this regard. Please be assured that we take your feedback seriously, and we will conduct a thorough assessment to address the issues you've raised and make necessary improvements.We appreciate your continued support, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best regards,Hyatt Regency Birmingham Team

8/10 Hyvä

Craig

Yöpyi 1 yön joulukuussa 2023
Katie vastasi 14.2.2024
Dear Craig, Thank you for taking the time to rate your recent experience. We're delighted to hear that you had a satisfying stay with us.Your feedback is important to us as we continuously strive to enhance our services and exceed our guests' expectations. If there are any areas where you feel we could have improved to make your stay even better, please don't hesitate to share your insights with us.We appreciate your support and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future!

2/10 Hirveä

Miss

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
For the amount that you pay it’s not worth it at all. We paid for a high floor (got the 10th). I booked a standard room a few years ago and got near the 17th. The room itself is very outdated. The water is cheap. Facilities are minimal. Dressing gown was dirty. Shouting and arguing a few doors down. The woman who checked us in was rude. Never again
Yöpyi 1 yön joulukuussa 2023
Hyatt Birmi vastasi 31.1.2024
Dear Miss,We sincerely appreciate you taking the time to share your feedback with us, and we are genuinely sorry to hear about the various issues you encountered during your stay. It's disheartening to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused.We regret the discrepancy in room placement and the outdated condition of your room. Our guests' comfort is a top priority, and we will address these concerns to enhance the overall experience for our guests.Additionally, we apologize for the inconvenience caused by the water quality, the minimal facilities, and the cleanliness of the dressing gown. Such lapses do not reflect our usual standards, and we will conduct a thorough review and address these matters with our team.The behavior of other guests and the perceived rudeness from our staff member are regrettable, and we will ensure that our team receives additional training to provide a more welcoming and helpful service.We appreciate your feedback, and we take your comments seriously. Your experience is not reflective of the high standards we strive to maintain. We hope you might reconsider and give us another opportunity to provide a more positive experience in the future.Best regards,Hyatt Regency Birmingham Team

10/10 Loistava

James

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All good
Yöpyi 2 yötä joulukuussa 2023
Katie vastasi 14.2.2024
Dear James, Thank you so much for your glowing 5/5 rating! We're thrilled to hear that you had such a wonderful experience at Hyatt Regency Birmingham.Your feedback means a lot to us, and we're delighted that you found your stay with us enjoyable. If there's anything specific that made your experience memorable or any aspect you particularly loved, please feel free to share it with us.We can't wait to have the pleasure of welcoming you back for another fantastic stay with us soon!

6/10 OK

Zahid

Yöpyi 1 yön joulukuussa 2023
Katie vastasi 14.2.2024
Dear Zahid, Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are committed to continuously improving our services to ensure a memorable experience for all our guests.If there are any specific areas where you feel we could have done better or any suggestions you'd like to share, please don't hesitate to reach out to us. Your insights are invaluable to us as we strive to meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.

2/10 Hirveä

Shaista

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu ja huoneen mukavuus
Service is terrible
Worst service ever rude supervisor called Mohammed
Yöpyi 1 yön joulukuussa 2023
Katie vastasi 14.2.2024
Dear Shaista, Thank you for taking the time to share your feedback with us.We're deeply sorry that we didn't meet your expectations during your stay. Your satisfaction is incredibly important to us, and we take your feedback seriously. We would greatly appreciate it if you could provide us with more details regarding your experience so that we can address any concerns and make necessary improvements.Please rest assured that we are committed to delivering exceptional service to all our guests, and we sincerely apologise for any shortcomings you encountered.If you're willing to give us another chance, we would love the opportunity to make it right and provide you with the outstanding experience that you deserve.

8/10 Hyvä

Julie

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Liked that we could walk across the bridge to the Symphony Hall, although we only really found out about this by accident. Room was lovely once we worked out how to turn the very noisy air con off. Found the bar staff in the late evening a bit run off their feet and wasn’t that keen on the snacks we ordered, which we felt could have been described better in the menu. I also prefer my white wine and cocktails chilled.
Yöpyi 1 yön joulukuussa 2023
Katie vastasi 21.12.2023
Dear Julie, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the convenience of walking to Symphony Hall and that you found the room lovely once the air conditioning was sorted.We appreciate your feedback about the bar staff and the snacks. Your comments are valuable, and we will address these areas to enhance our service and menu descriptions. We apologise for any inconvenience caused and will work towards providing a more seamless experience for our guests.Your preferences regarding white wine and cocktails will be taken into consideration for future improvements.We look forward to the opportunity to welcome you back for another enjoyable stay.