6/10 OK
Tarkistettu asiakas
26.4.2025
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful place but attention for hygiene needed
The place is gorgeous but unfortunately my stay had some issues with the cleanliness and service. I checked in just before 6pm and realised that the toilet had not been cleaned since previous guests or longer time, and there was strong smell. I went to inform the person in the reception and first they said that they can’t do anything as the cleaner is not present anymore. I said it’s uncomfortable and the receptionist came to the room to check it, and eventually brought the toilet cleaning deterigent and poured it in but I needed to clean the toilet myself. I booked this place for the great rating and reviews but I’m not sure if I can really recommend it, as I think it is a basic requirement to have a clean toilet in a hotel room at this price point, and if there is an issue I’d appreciate the staff to take care of it instead of saying that they cannot do anything and the guest needs to clean it themselves.
Unfortunate happening as otherwise I think that the hotel looks great (especially for art lovers) and the room was beautiful. I just think that the service could be improved as I was not even compensated for the issue in any way even if I brought it up to another staff member the day after when checking out. The staff just said they are sorry to hear about the issue but they seemed very uncomfortable, which I didn’t really understand as it is likely not their fault if the toilet is not clean but they could definitely help in making the guest feel more comfortable.
Tarkistettu asiakas
Yöpyi 1 yön huhtikuussa 2025
