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Arvostelut: Hotel Spiwak Chipichape Cali

4.5 out of 5
Hotel Spiwak Chipichape Cali
Avenida 6D # 36 N-18, Cali, Valle del Cauca

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 601 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 232 kautta 1000 arvostelua" "
Arvosana 6 - OK. 81 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 40 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 46 kautta 1000 arvostelua" "

9,2/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

GONZALO

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy limpio servicio fabuloso muy cordiales
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Lucas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Always LOVE the Spiwak! Never disappoints!
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Christian

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property is so much different than what it was in 2018 when I last stayed there. Its straight up crap now. They clean every three days and the beds are so hard they can barely be used! The hotel is all dirty and in general the upkeep is trash. Will never return here again
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Olga

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Every single staff member made sure we had a lovely stay, from the front desk to the restaurant, they were kind and courteous, even sending my mom and birthday treat to the room. Perfect choice every time for a break in town, especially with access to shops and a variety of dining options.
Yöpyi 2 yötä toukokuussa 2024

6/10 OK

vanessa

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is inside at mall very convenient for shopping and many options for restaurants, the cleaning services needs to improve. Breakfast buffet is ok but you can get more options outside.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Xavier

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room service. The main courses. They just send whatever they had left over. Side dishes were replace arbitrarily with white rice and a day old salad. The. Bread pudding desert is not bread pudding. It’s just a muffin Coffee for breakfast is terrible. Like water. Not hot. Terrible coffee being a Colombian hotel.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Yves

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved everything about my stay. The level of hospitality from the porters, cleaning staff, security officers, dining staff, and front office associates was awesome.
Yöpyi 4 yötä huhtikuussa 2024

6/10 OK

patricia, Brentwood

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Went here in 2019 before Covid. Going there years later. They have really let that place go. The pillows, towels, bedding , carpet , curtains were all super old
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

carlos

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff are so good
Yöpyi 3 yötä huhtikuussa 2024

6/10 OK

Jamal

Yöpyi 3 yötä huhtikuussa 2024

8/10 Hyvä

Jose

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The check in should be more faster and use more electronic data
Yöpyi 3 yötä maaliskuussa 2024
HOTEL SPIWAK vastasi 2.4.2024
Dear Jose,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Loistava

Fernando

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Me gusto porque esta adentro del mall de chipichape excelente porque puedes hacer tus compras y mucho más.
Yöpyi 2 yötä maaliskuussa 2024
HOTEL SPIWAK vastasi 1.4.2024
Estimado Fernando,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 Loistava

Lizandra

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä maaliskuussa 2024

8/10 Hyvä

Felix, Carolina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location since you are in the heart of the Chipichape mall.
Yöpyi 2 yötä maaliskuussa 2024
HOTEL SPIWAK vastasi 1.4.2024
Dear Felix,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

4/10 Huono

Edwar, Sarasota

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The front desk was horrible when I checked in. They demanded my credit card and wrote down the information in a piece of paper where anybody can take a look. they wanted me to sign a blank paper with the credit card information. they demanded an immigration document I did not have and it is not required by local authorities. They photocopy my passport and they got upset when I asked what will you do with the copy once I am gone. They told me that if I don't give up my credit card information in a piece of paper then I cannot staty there. I was forced to stay because it was 11 pm at night. Check out was easy and simple but they kept my credit card information written in a piece of paper. Bad experience overall.
Yöpyi 2 yötä maaliskuussa 2024
HOTEL SPIWAK vastasi 1.4.2024
Dear Edward,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 Hyvä

Rudolph, Denver

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The mall and use of the rooftop pool Rooms need to be updated and maintained better. better mattresses please.
Yöpyi 1 yön maaliskuussa 2024
HOTEL SPIWAK vastasi 1.4.2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

2/10 Hirveä

Rick

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was nearly combative. This property is set up to extort as much money as humanly possible from you, kind of feels like you’re like you’re in Vegas. $50 hamburgers at room service. The staff felt like they were troubled to answer a question. Maybe the worst thing this is supposedly one of the nicest hotels in Cali, no hot water, and you had to call the service technician to turn down your air conditioner from your blazingly hot room at arrival Would not be possible to sleep No courtesy for for nothing, I had two tiny bottles of water out of the mini fridge $17 American, at checkout I was shocked, and I asked them since I had no hot water and no I did not bring it to their attention because I enjoy my privacy and I was in and out in 30 secondslol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn. You’ll enjoy it much much more. Oh and their swimming pool. It’s maybe like a kitties pool. lol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn you’ll enjoy it much much more. Oh and they’re swimming pool. It’s maybe like a kitty pool
Yöpyi 4 yötä maaliskuussa 2024
HOTEL SPIWAK vastasi 1.4.2024
Dear Rick,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Loistava

Samir

Yöpyi 3 yötä maaliskuussa 2024

6/10 OK

DANIEL, Port St Lucie

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Issues with key cards, toilet leaked each time we flushed, issues with air conditioning
Yöpyi 7 yötä maaliskuussa 2024
HOTEL SPIWAK vastasi 26.3.2024
Dear Daniel,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Loistava

Rudolph, Denver

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice!
Yöpyi 2 yötä maaliskuussa 2024
HOTEL SPIWAK vastasi 18.3.2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Loistava

Dumy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is well kept and maintained the service is wonderful.... the only dislike i didn't get my VIP treatment
Yöpyi 3 yötä maaliskuussa 2024
HOTEL SPIWAK vastasi 18.3.2024
Dear Dumy,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Loistava

Valentina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024

6/10 OK

cordell

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location, friendly staff especially security, clean and convenient to everything necessary. If you are staying in Cali it's probably going to be your most comfortable choice.
Yöpyi 3 yötä maaliskuussa 2024
HOTEL SPIRITO vastasi 13.3.2024
Dear Cordell,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Loistava

Juan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024

6/10 OK

Sandra

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The door key keeps discharging and I had to go downstairs several times to recharge. It was a pain!
Yöpyi 1 yön maaliskuussa 2024
HOTEL SPIRITO vastasi 13.3.2024
Dear Sandra,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 Huono

FABIAN

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
House keeping should not depend on the length of my stay. I expect my room to be made everyday regardless.
Yöpyi 1 yön maaliskuussa 2024
HOTEL SPIRITO vastasi 13.3.2024
Dear Fabian,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 Huono

JORGE

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
The A/C doesnt work to good
Yöpyi 3 yötä helmikuussa 2024
HOTEL SPIRITO vastasi 13.3.2024
Dear Jorge,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Loistava

TAL

Yöpyi 2 yötä helmikuussa 2024

8/10 Hyvä

Astrid Rocío

Yöpyi 4 yötä helmikuussa 2024

10/10 Loistava

Jose

Yöpyi 3 yötä helmikuussa 2024

8/10 Hyvä

Shawn

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When you called the front desk they sent someone quickly
Yöpyi 3 yötä helmikuussa 2024
HOTEL SPIRITO vastasi 13.3.2024
Dear Shawn,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Loistava

Carlos andres

Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Evelyn, cali

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El hotel es muy lindo, la comida no estaba muy buena.. pero todo genial
Yöpyi 3 yötä tammikuussa 2024
HOTEL SPIWAK vastasi 13.2.2024
Estimada Evelyn,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

4/10 Huono

Mauricio Alberto

Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The concept is great but the Maintenance is horrible. This hotel never in life is 5 start. Breakfast was cold. Staff need training. There are hotels cheaper with better staff and well maintained facilities
Yöpyi 4 yötä tammikuussa 2024
HOTEL SPIWAK vastasi 7.2.2024
Dear Mauricio,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 OK

Gustavo, Coral Sprins

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Hotel need to provide more towels. Most of the time you need to ask for towels. This is a recurrent problem.
Yöpyi 1 yön helmikuussa 2024
HOTEL SPIWAK vastasi 6.2.2024
Dear Gustavo,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 OK

Adriana

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Angeline, Miami Beach

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Located right inside a mall , very convenient and safe . The rooms were also large , though my hair dryer didn’t work and my shower sprayed in a million directions … time for them to clean the shower head of hard water deposits !!
Yöpyi 2 yötä tammikuussa 2024
HOTEL SPIWAK vastasi 5.2.2024
Dear Angeline,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Loistava

claudia juliana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lo mejor la atención con la mascota !!
Yöpyi 3 yötä tammikuussa 2024
HOTEL SPIWAK vastasi 5.2.2024
Dear Claudia,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

4/10 Huono

Juan

Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024

6/10 OK

PABLO S

Las meseras del restaurante uno se levanta a buscar cafe oh comida y le sacan la mesa para darselo a otra persona que parecen americananas y que le dan buena propinas
Yöpyi 3 yötä tammikuussa 2024
HOTEL SPIWAK vastasi 29.1.2024
Estimado/a Pablo,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

8/10 Hyvä

Larry

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bien
Yöpyi 1 yön tammikuussa 2024
HOTEL SPIWAK vastasi 29.1.2024
Estimado/a Larry,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 Loistava

Gustavo

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä tammikuussa 2024

10/10 Loistava

Julian E

Yöpyi 10 yötä tammikuussa 2024

10/10 Loistava

Hans Günter

Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

luis

Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

norby A

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024

10/10 Loistava

Saeed

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024

10/10 Loistava

Edisson

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo muy perfecto y conveniente para los clientes que se hospedan en este hotel
Yöpyi 1 yön tammikuussa 2024
HOTEL SPIWAK vastasi 15.1.2024
Estimado/a Edisson,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

6/10 OK

LUIS

Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Rosiry

Yöpyi 2 yötä tammikuussa 2024