Ilmakuva
Tarkista saatavuus

Arvostelut: Emporio Cancun Optional All Inclusive

4 out of 5
Emporio Cancun Optional All Inclusive
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO

Arvostelut

8,0

ErittÀin hyvÀ

Arvosana 10 - Loistava. 593 kautta 1190 arvostelua" "
Arvosana 8 - HyvÀ. 281 kautta 1190 arvostelua" "
Arvosana 6 - OK. 132 kautta 1190 arvostelua" "
Arvosana 4 - Huono. 82 kautta 1190 arvostelua" "
Arvosana 2 - HirveÀ. 102 kautta 1190 arvostelua" "

8,8/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,8/10

YmpÀristöystÀvÀllisyys

Arvostelut

8/10 HyvÀ

Emma

HyvÀÀ: Siisteys ja huoneen mukavuus
Yöpyi 5 yötÀ kesÀkuussa 2022
Coral Camarillo vastasi 26.6.2022
Estimada Emma Gracias por tu puntuaciĂłn, te esperamos con toda tu familia. Saludos

10/10 Loistava

Tarkistettu asiakas

HyvÀÀ: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Suosittelen!
Kaiken kaikkiaan ihana hotelli! Ei valittamista. Isot huoneet, upea meri ja paljon altaita. Ruoka nyt ei ollut maailmaa mullistavaa, muttei pahaakaan
Yöpyi 2 yötÀ helmikuussa 2022
Coral Camarillo vastasi 15.2.2022
Arvioitu Anonymous Kiitos kommenteistasi, on ilo lukea, ettÀ ylitimme odotuksesi. TerveisiÀ

8/10 HyvÀ

Rasmus

HyvÀÀ: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötÀ tammikuussa 2022
Coral Camarillo vastasi 16.1.2022
Dear Rasmus Thank you for sharing your score with us. Greetings

8/10 HyvÀ

Alain

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Man Fan, Roslyn Heights

Matkusti pienten lasten kanssa
HyvÀÀ: Palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu
It took too long to check in like 35 minutes when only one family before me. The front lobby is small and hot. The ceiling is leaking water near the waiting area. The staffs are not well trained and not able to provide the right information to us when we are checking out. The customer service experience was bad too. Also, things are just quite expensive overall.
Yöpyi 6 yötÀ huhtikuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 28.4.2024
Dear Man Fan.First of all, thank you for choosing Emporio CancĂșn for your vacation time. Our guests comments are really important for us, they help us to improve where needed.I am very sorry for the time it took us to check you in, we are already working to improve. Also, at the end of 2024 we are starting a remodeling on the main reception, we know our hotel is bigger for a lobby like we have now.Thank you again for your preference, warm greetings from CancĂșn.

8/10 HyvÀ

Nadine

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, safe, beautiful view
Yöpyi 3 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 27.4.2024
Dear Nadine.Thankyou for your preference and rating.Warm greetings from CancĂșn.

10/10 Loistava

JUAN

HyvÀÀ: Majoituspaikan kunto ja tilat
👍
Yöpyi 1 yön huhtikuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 27.4.2024
Estimado Juan.Muchas gracias por su calificaciĂłn.Reciba un cordial saludo desde CancĂșn.

8/10 HyvÀ

Selena

Matkusti ryhmÀn kanssa
HyvÀÀ: Palvelut/mukavuudet
The property is very nice and clean. Beautiful private beach. The staff is very friendly as well. The only reason I gave it 4 stars was because of the food. It wasn’t horrible, it wasn’t great, but it was edible if that helps. I’d stay here again but probably wouldn’t add the all inclusive package
Yöpyi 3 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 25.4.2024
Dear Selena.Thank you very much for sharing your experience at Emporio CancĂșn.I am very glad to know you had a great time.I have shared your food concerns to our executive Chef.Warm greetings from CancĂșn.

10/10 Loistava

Helon

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Emporio Cancun is a wonderful hotel! Staff were very friendly! Hotel had multiple restaurants and even great room service! We had an ocean front room in building M that led out to beach and it was impeccable! I will surely stay here again!
Yöpyi 3 yötÀ huhtikuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 25.4.2024
Dear Helon.Thank you very much for your preference and rating.I am very glad to know you had a great time at the hotel.We hope to serve you back in the future.Warm greetings from CancĂșn!

4/10 Huono

Karen Giovanna

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Tardaron mucho en darnos la habitaciĂłn pero e general todo excelente
Yöpyi 1 yön huhtikuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 21.4.2024
Apreciada Karen.Muchas gracias por su reciente visita. Agradezco su preferencia.El Ășnico motivo por el cual podrĂ­a esperar hasta las 3 pm, hora de entrada, es si el hotel cerrĂł completamente lleno la noche anterior. Por lo demĂĄs siempre otorgamos las habitaciones en el momento de la llegada. Le agradezco su paciencia.Reciba un cordial saludo desde el Caribe Mexicano.

10/10 Loistava

Nancy Lopez

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötÀ huhtikuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 21.4.2024
Apreciada Nancy.Muchas gracias por su preferencia.Esperamos volverlos a atender muy pronto.Reciba un cordial saludo desde CancĂșn.

10/10 Loistava

Blair

Liikematkailija
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful staff wonderful views and experience
Yöpyi 2 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 21.4.2024
Dear Blair.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

8/10 HyvÀ

Alejandro

Matkusti pienten lasten kanssa
The kids swimming pool is been closed since las year.😡😡
Yöpyi 5 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 21.4.2024
Dear Alejandro.Thank you very much for your preference and rating.We dont have any pool closed, I wish I could have more information about that.Warm greetings from the Mexican Caribbean!

8/10 HyvÀ

Samaneh

HyvÀÀ: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 21.4.2024
Dear Samaneh.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

10/10 Loistava

Emmanuel

HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good.
Yöpyi 7 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 18.4.2024
Dear Emmanuel.Thank you for your preference and for your rating.Warm greetings from the Mexican Caribbean!

10/10 Loistava

Elizabeth

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When we got there I was a little skeptical about this place when I saw the lobby. It needs to be updated, not a lot to do there like others places, not enough sitting, kind of dark. I did not like that it had to many stairs compare to other places. We always had to go up and down to go from one place to another. But the staff super nice and helpful. The restaurants were super clean and the food was great. The beach was beautiful.
Yöpyi 7 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 18.4.2024
Dear Elizabeth.It is a great pleasure to read about your experience, thank you very much for your preference and rating.We are, actually starting a construction of a new Reception area along with a superb Lobby Bar and a brand new Spa. this must be over by the end of the year.At Emporio CancĂșn, we are always enhancing our products and services.Warm greetings!

10/10 Loistava

Deborah

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Toda mi estancia fue excelente, lugar cĂłmodo, cerca de la playa, excelente servicio y limpieza, comida muy deliciosa, definitivamente volverĂ­a a hospedarme aquĂ­
Yöpyi 4 yötÀ huhtikuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 18.4.2024
Estimada Deborah.Muchas gracias por su preferencia y por compartir su experiencia en Emporio CancĂșn.Le invito a regresar muy pronto a esta su casa lejos de casa.ÂĄSaludos cordiales!

10/10 Loistava

Jamesia

HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property
Yöpyi 2 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 18.4.2024
Dear Jamesia.Thank you very much for your rating and for your visit.Warm greetings from CancĂșn!

10/10 Loistava

Ervin

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötÀ huhtikuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 18.4.2024
Apreciado ErvinMuchas gracias por su preferencia y por su calificaciĂłn.ÂĄReciba un afectuoso saludo desde CancĂșn!

6/10 OK

maria, El Segundo

Matkusti perheen kanssa
HyvÀÀ: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff needs to be more friendly and welcoming.
Yöpyi 2 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 15.4.2024
Dear Maria.Thank you very much for your preference. We will review your concern for our staff friendliness.Warm greetings from CancĂșn!

2/10 HirveÀ

Yessica

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I’ve been to Cancun 6 times now and this is by far the worst resort I’ve stayed at.1: When checking in it took over an Hour . The ladies in the front were Rude to begging with, when booking it said All inclusive but BEWARE it is not all inclusive. Only 2 restaurants in the resort. The waiters in the resort are rude. When washing my hands in my hotel room notice there was water coming from under the sink. Call for room service and was told to call back once I saw the menu and knew what I wanted to order since I was kind and told her what she recommended. Food is trash. I’ve stayed at cheaper hotels and they had better food. I would not be coming back and recommend for no one to do so as well.
Yöpyi 2 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 15.4.2024
Dear Yessica.Thank you for your preference for Emporio CancĂșn.I am very sorry to hear all those details regarding your recent stay.Our guests comments are very important for us, we learn from them and always help us to improve our products and services.We will carefully review with the people in charge of these areas.Warm greetings from CancĂșn!

2/10 HirveÀ

Jeff

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Horrible treatment of me and my family. Most horrible service I've encountered anywhere.
Yöpyi 1 yön huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 15.4.2024
Dear Jeff.First of all, thank you for choosing us to spend your vacation time.In Emporio CancĂșn all our guests comments are very important for us, for them we can always improve our services and products.I wish I could know more about your experience.Please accept my apologies for whatever went wrong.Warm greetings from the Mexican Caribbean!

10/10 Loistava

Sergio

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo Bien
Yöpyi 4 yötÀ maaliskuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 13.4.2024
Apreciado Sergio.Muchas gracias por su preferencia y por compartir su reciente experiencia en Emporio CancĂșn.Reciba un cordial saludo desde el Caribe Mexicano.

10/10 Loistava

hannia sophia

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
bien
Yöpyi 6 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 13.4.2024
Dear Hannia.Thank you very much for your preference.We hope to serve you back in the future.Warm greetings from CancĂșn!

6/10 OK

Christine

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys ja majoituspaikan kunto ja tilat
Options for food was mediocre. There really was only one option for food. As the Italian restaurant was not good at all. The Argentian restaurant was superb. Service was subpar. Especially if you did not speak Spanish. My friends had a hard time getting a drink etc. this seemed like a local getaway.
Yöpyi 4 yötÀ huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 13.4.2024
Dear Christine.I am sorry to know about your experience, we will carefully review your concerns with our Executive Chef.Thank you very much for your preference.

6/10 OK

jose, ontario

Yöpyi 2 yötÀ huhtikuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 13.4.2024
Estimado JosĂ©.Muchas gracias por su preferencia.Nos hubiera gustado saber sobre su experiencia.Reciba un cordial saludo desde CancĂșn.

4/10 Huono

Sandra

Matkusti perheen kanssa
HyvÀÀ: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
El servicio a al cliente no es bueno
Yöpyi 5 yötÀ maaliskuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 13.4.2024
Estimada Sandra.Antes que nada, muchas gracias por su preferencia.Lamento que tenga esa impresiĂłn de nuestros servicios, sin embargo, me gustarĂ­a saber un poco mas sobre su experiencia.ÂĄReciba un cordial saludos desde el Caribe Mexicano!

10/10 Loistava

Xiomara Cuellar

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Visited with my boyfriend for spring break. The resort wasn’t too crowded and had family and adult areas. The infinity pool for adults was a blast. Bartenders were friendly and it had easy access for the private beach. It was really fun
Yöpyi 4 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 13.4.2024
Dear Xiomara.I am very glad to know you had a great time with us, we wish we could serve you back in the near future.Warm greetings from CancĂșn!

4/10 Huono

Roberto

Matkusti pienten lasten kanssa
HyvÀÀ: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Lo que me parece un acto de engaño es como se presenta en la plataforma expedía, en mi caso particular el ponerle opcional all inclusive es engañoso y no te da certeza de que estås comprando, independientemente del precio, deben de ser claros y no tratar de engañar a las personas, por qué al momento de llegar hacer el checkin terminan decepcionados
Yöpyi 7 yötÀ maaliskuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 13.4.2024
Estimado Roberto.Muchas gracias por su preferencia por Emporio CancĂșn.En el hotel tenemos tres tipos de servicios incluidos por lo que es mandatorio poner que el todo incluido es opcional. Una vez que usted hace su reservaciĂłn elige el servicio de: solo alojamiento, todo incluido o habitaciĂłn y desayuno y, una vez confirmado su documento de reservaciĂłn detalla los servicios que eligiĂł. Lamento mucho esta confusiĂłn.Reciba un cordial saludo desde CancĂșn.

4/10 Huono

Arturo

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
La alberca helada, terrible.
Yöpyi 2 yötÀ huhtikuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 8.4.2024
Estimado Arturo.Muchas gracias por su preferencia.Hemos estado con temperaturas de mas de 29 en CancĂșn.Verificaremos su comentario, pero no hemos tenido quejas al respecto.Saludos cordiales.

10/10 Loistava

Jessica

Yöpyi 4 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 8.4.2024
Dear JessicaThank you very much for sharing your experience.We look forward to serve you again shortly!

4/10 Huono

Gautham

Matkusti perheen kanssa
HyvÀÀ: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The check in took us about an hour standing in line.
Yöpyi 1 yön huhtikuussa 2024
José P. Caballero. Guest service manager. vastasi 8.4.2024
Dear Gautham.We are very sorry to read about that. We are working with our Reception Manager to improve our check in process.Warm greetings from CancĂșn!

8/10 HyvÀ

Vanessa

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We got an oceanview room and it was gorgeous. We didn’t get the all inclusive but did get the breakfast. Breakfast was delicious! International breakfast but a great variety of Mexican food. We knew we were going to venture out so that’s why we didn’t get the all inclusive. There is not a lot around the hotel to eat if you don’t want to eat at their restaurants for lunch/dinner. There is an Oxxo next to it and a 7-eleven across the street. We used the red busses to get around. Just let the driver know where you are headed and they’ll let you know when it’s time to get off. Be careful with the hotels elevators! They close really fast and don’t stop.
Yöpyi 4 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 8.4.2024
Dear Vanessa.Thank you very much for your preference and for sharing your recent experience at Emporio CancĂșn. We are currently checking the situation with a particular elevator.Warm greetings from the Mexican Caribbean!

8/10 HyvÀ

Tiffany

Yöpyi 7 yötÀ helmikuussa 2024
José P. Caballero. Guest service manager. vastasi 8.4.2024
Dear Tiffany.Thank you very much for sharing your experience.We look forward to serve you again shortly!

6/10 OK

Maylin J

O
Yöpyi 2 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 8.4.2024
Dear Maylin.Thank you very much for sharing your experience.We look forward to serve you again shortly!

4/10 Huono

Raul

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The buffet was poor and bad food i do not go back
Yöpyi 7 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 8.4.2024
Dear RaĂșl.Thank you for your preference.We will follow up with our Executive Chef.Warm Greetings from CancĂșn!

10/10 Loistava

Cynthia

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful, clean resort. Cannot say enough about the wonderful, friendly staff! Great place to stay!
Yöpyi 10 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 8.4.2024
Dear Cynthia.Thank you very much for sharing your experience.We look forward to serve you again shortly!

8/10 HyvÀ

maite

Yöpyi 5 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 21.4.2024
Dear Maite.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

8/10 HyvÀ

Karla

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Le faltan palapas o ranchos al ĂĄrea de la playa.
Yöpyi 5 yötÀ maaliskuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 5.4.2024
Estimada Karla.Muchas gracias por su preferencia.Estamos en el proceso de construcciĂłn de 10 unidades y la reposiciĂłn de 30 sombrillas, mil disculpas.Un cordial saludo.

10/10 Loistava

Jennifer

Yöpyi 5 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 21.4.2024
Dear Jennifer.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

10/10 Loistava

fatima

HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had an awesome ocean view from my balcony and the room was always very clean and food was very good. I was very impressed with the whole resort I will come back again
Yöpyi 7 yötÀ tammikuussa 2024
José P. Caballero. Guest service manager. vastasi 30.3.2024
Fatima.It is a great pleasure to read comments as yours.We invite you to come back really soon.Warm greetings from the Mexican Caribbean.

10/10 Loistava

Adrianna

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it ! Definitely will stay again
Yöpyi 4 yötÀ tammikuussa 2024
José P. Caballero. Guest service manager. vastasi 30.3.2024
Dear Adrianna.We appreciate your preference and your rating.Thank you very much for staying with us.Sincerely!

10/10 Loistava

Lisa

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is well maintained and well staffed! The staff is friendly too.
Yöpyi 5 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 30.3.2024
Dear Lisa.Thank you for your rating and your preference.We invite you to come back really soon.Cordially!

10/10 Loistava

Valeria

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved the location! It’s paradise!
Yöpyi 5 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 30.3.2024
Dear Valeria.Thank you very much for your comments and rating.Warm greetings from CancĂșn!

10/10 Loistava

Jose

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place. No complaints at all. Well expensive a bit.
Yöpyi 7 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 30.3.2024
Dear JosĂ©.Thank you very much for your rating and for your preference.Warm greetings from CancĂșn!

4/10 Huono

Brianna

HyvÀÀ: Henkilökunta ja palvelu
Yöpyi 4 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 27.3.2024
Dear Brianna.Some more information concerning your stay would have been appreciated.Warm greetings from the Mexican Caribbean!

8/10 HyvÀ

Michael Philip, Hendersonville

Matkusti kumppanin kanssa
HyvÀÀ: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Not enough staff in most places, expect lines (not long and they move fast, but always a line). Shower stall not very clean. Hard to get the hot water dialed in - hot is in the MIDDLE of the dial!!! Daily room cleaning was excellent (but one day was missed during our week long stay). Would go back, for sure!
Yöpyi 6 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 23.3.2024
Dear Michael.I appreciate your preference and for sharing your recent experience.I am sorry for the negative aspects your experienced during your stay, we are already working to solve them and improve where necessary.Warm greetings from the Mexican Caribbean!

10/10 Loistava

sintia

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötÀ maaliskuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 23.3.2024
Estimada Sintia.Muchas gracias por su preferencia.Reciba un cordial saludo desde el Caribe Mexicano.Le invitamos a regresar muy pronto a esta su casa.

4/10 Huono

Joseph

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
Overall would not recommend based on our experience. First off, this is a Spanish hotel, very little English is spoken and all of the menus are in Spanish, just FYI. Upon arrival, we were charged additional daily fees before they would allow us to check-in. We opted for the adults only swim-up ocean front suite. Unfortunately, the kids pool is right outside these rooms and noisy and kids are allowed anywhere on the property. The swim-up side is not private and a main walkway for the entire resort, so do not expect any privacy while lounging. There was ongoing construction which was noisy and frustrating when trying to rest. The worst part of the stay was that I stepped on a very rusty screw on the property, preventing me from using the pool and ocean for the second half of the trip. The hotel would not acknowledge this and accept any responsibility for the injury. Cell service and wifi was basically non-existent in our room / area. Overall a disappointing experience that could have been remedied, but the hotel chose to ignore everything. We can not recommend this property. Expedia was not able to help with the issues either, only stating at the end that they are just the booking agent and all issues are between us and the Spanish owners, even though we paid Expedia for the trip.
Yöpyi 4 yötÀ maaliskuussa 2024
José P. Caballero. Guest service manager. vastasi 23.3.2024
Dear Joseph.First of all, thank you your preference and for choosing Emporio CancĂșn to spend your vacation time.The splash pool is on the back of the adultsrooms, not on a side, not at the front. We are very sorry we needed to work on that column, but it wasnt a big construction, still IĂĄm sorry if it disturbed your resting time, we are always open to your request to spot it.We know you steped in a screw, and our security staff assisted you with the firs aid, and that we also offered you the doctor service without a charge and you refused to use it, also my Front Desk Manager set a request to Expedia to re imburse you the all inclusive portion of your trip for the last two nights. We are currently working to improve the internet service in this specific area of the hotel.Joseph, we do care about your experience and your comments, that is the only way to improve our products and services. Our Front Desk Manager checked you out, since you knew her already, she offered you additional assistance and nothing was asked or reply back.I do appreciate your comments and if need you still need additional asistance, please locate me at the Emporio CancĂșn.Warm greetings from the Mexican Caribbean.

2/10 HirveÀ

Eliseo Galmiche

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Terrible
Yöpyi 8 yötÀ maaliskuussa 2024
José P. Caballero. Gerente de servicio a huéspedes vastasi 21.3.2024
Estimado Eliseo.Agradezco su preferencia y la oportunidad brindada para atenderlo durante sus vacaciones.Lamento que no hayamos podido cumplir sus expectativas.ÂĄReciba un cordial saludo desde CancĂșn!