”The main problem with this place is the attitude towards customer service: "It is what it is. Take it or leave it". Their response to anything going wrong is shrugging their shoulders. If you are the relaxed kind, you will probably have a great time.
The hotel doesn't deliver on the most basic set of promised amenities:
- Coffee in the rooms. "We are out. We have ordered but it is not here yet." Well, Vons down the street sells coffee.
- The restaurant closed for maintenance. Supposed to open...
”The staff was exceptional! The rooms were fairly clean. It felt like the carpet needed replaced. We stayed in the higher priced room to have a balcony view which was worth it. It just feels like the entire places needs an upgrade of furniture and carpet”
”6 floor balcony that was the only thing good about this hotel they said I have a partial ocean view room and continental breakfast there was no ocean view. There was no type of breakfast. Only View I had was looking out them building a new hotel. Power got cut off twice cause Edison was working on their building for two days so loud noise upstairs was real loud for the people over. You only best thing about it at night was the sixth floor balcony room, small air conditioner had a smell to it....