2/10 Hirveä
Robert
Matkusti perheen kanssa
3.11.2025
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was thoroughly disappointed with our stay. The area overall was typical downtown Chicago and convenient for our plans. At check in we asked for a handicap accessible room as my wife recently injured her leg and was in a wheelchair/crutches/ The staff stated all of their room were "handicap accessible". When we go to the room, there was barely room to navigate the wheelchair into the door. The desk/dresser/closet combination was so large that we could not fit the chair into the rest of the room and had to leave the room switch to crutches and then walk sideways to get into the bedroom area. The front desk staff said the layout was identical in their rooms and I could move from a king bed to 2 doubles as that had a "more open" floor plan. The main bathroom light is on a motion sensor that triggers anytime someone walks in the room and the shower exhaust vent would not turn off. We asked for maintenance to look into the light switch/exhaust fan on 2 occasions but no one came up (the front desk staff confirmed no one was actually dispatched even though we reported the items). The elevators are extremely slow to arrive and appear to only have 1 of 2 in operation at any given time resulting in very cramped travel. We texted to have our car brought of valet when we were leaving and I was able to walk right up to the valet attendant and ask for the keys without being asked for any proof that it was my car.
Robert
Yöpyi 3 yötä lokakuussa 2025