4/10 Huono
Kelly
Matkusti perheen kanssa, Matkusti pienten lasten kanssa
2.6.2024
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Will never go back here. I specifically called around hotels to see which ones had adjoining rooms and this one did. They told me how to make the reservation to get the adjoining rooms with 2 different room types. We are traveling with a family of 5. They assured us we had it when i called back after thr reservation was made. I EXPRESSED HOW IMPORTANT THIS WAS. I even called back the day before our arrival to confirm and was again assured. Well of course we check in and no adjoining rooms. They were rude about it and seriously told me to cancel my reservation and go find another hotel !!! I traveled from MN by car on Memorial Day weekend and you expect ME to try to find another hotel are you kidding me, seriously??? I expressed my displeasure to the employee who didnt care. They didnt even offer to refund me any money. It was EXTRA for the room types we had to get the adjoining ones which we didnt get. The air didnt work and another couple was complaining about it when we checked in. It was extra to do the valet because I asked how long it would take to get our car and they said 15 minutes. Well of course I called for my car and it took 40 minutes even though the text back said 15 so we are all waiting in the lobby Forever!. Time is imortant on vacation. Also what hotel doesnt have hand towels to use for washing your hands ? We had to use a wash cloth but you only get 2 so then you wash your body with that same used wash cloth? Ugh just all around terrible and ridiculous.
Kelly
Yöpyi 2 yötä toukokuussa 2024