Hotellit uima-altaalla - Cleveland Heights, Cleveland

”Even though we booked through Expedia a warning that they had no power would have been nice so we were not scrambling to find another hotel. Staff laughed it off and said we could sleep in the cold dark rooms until power was eventually restored. Not very professional about the situation. This is a shame as we have stayed there before and thoroughly enjoyed it, but now we will never stay there again and hopefully more prospective patrons will follow suit.”

”Hair in the sink upon check in pool closed (one of the reasons we chose hotel) absolutely no hot water vin shower luke warm at best. Jacuzzi in room absolutely filthy and hot water barely got hot. Extremely disgusting for the price we paid!”

”We really enjoyed our visit at the guest house at the 30 acre Horse Ranch. It was clean, quiet, comfortable and beautifully decorated. Our grandchildren were able to pet and feed the horses which they absolutely loved. Susan was so gracious and kind. She took us on a tour of the farm on the golf cart. We were able to go down one of the walking trails to the river. She also showed us the other two properties which were just beautiful. Our grandchildren didn’t want to leave. We will definitely be...

”Could not check in until hours after check-in time. Could not reach front desk or anyone on the phone. I even tried calling housekeeping before arrival just to speak with a person for a couple questions. There is a pool and hot tub that was nice. The suite was nice. Overall very frustrating. Communication was the worst i have ever experienced. No one seemed to care. The inconvenience was like it was nothing. Hospitality did not exist. Hoping it was just a really bad weekend. ”

”We did not get to the pool. The breakfast was good. Beds were comfortable. Staff was friendly. No complaints and it met our need for a one night stay. ”