My second trip to this beautiful resort about an hour drive from the airport. Once again, the grounds were beautiful, there is lush vegetation, and wide sidewalks everywhere you go. There is a man-made canal system with boats that can fear you around the property should you not want to walk. There’s also golf carts to do that same job.
There are various reflecting pools around the adults only side of the property. A beautiful lobby, many bars and several restaurants on the TRS side in addition to the Palladium family sides
The most important thing I want to say is that the staff to a person are kind, generous, and helpful. We did not have a single negative or even neutral face to face encounter with the staff member.
That said the property is far from perfect, and there are several things that I think have degraded since my last visit two years ago that would give me pause for concern for suggest suggesting this to someone else unequivocably .
The people: the workers are almost, without exception, exceedingly kind and helpful. Even the gardeners will stop and welcome you. Special mention to Rodrigo by the pool and Pedro in Capricho.
We felt the food had decreased and quality, and many restaurants were not even open except on the weekend nights, which made it difficult to get a variety of meals in. We also had difficulty with our air conditioner, never working properly and not being able to get hot water consistently.. reported these issues,never resolved