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Arvostelut: The Stuart Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Stuart Hotel, Sure Hotel Collection by Best Western
119 London Road, Derby, England

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 206 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 355 kautta 1001 arvostelua" "
Arvosana 6 - OK. 251 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 123 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 66 kautta 1001 arvostelua" "

7,6/10

Siisteys

7,8/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,0/10

Majoituspaikan kunto ja tilat

6,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Mukava hotelli lähellä rautatieasemaa
The Stuart on mukava hotelli useammankin päivän yöpymiseen, tosin jouluaikana yöpyessäni kaikki palvelut, kuten ravintola, eivät olleet auki. Se sijaitsee parin korttelin päässä rautatieasemalta ja läheltä löytyy sekä ravintoloita että ostoskeskuksia. Aamiainen oli erittäin maittava, vaikkakin melko kallis erikseen ostettuna. Henkilökunta oli oikein ystävällinen.
Yöpyi 4 yötä joulukuussa 2018
Reception vastasi 14.2.2019
Thank you for your positive review and feedback We look forward to welcoming you back soon.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Asiallinen hotelli ja hyvä aamiainen. kaikissa huoneissa ei ole tuuletinta. Ilmastointia ei tietenkään ainakaan standardi huoneista löydy. Sijainti aika hyvä ja paikallinen keskusta ja ostosmahdollisuudet lähellä. Ihan hintansa arvoinen hotelli.
Yöpyi 1 yön heinäkuussa 2018

6/10 OK

Ellen

Hyvää: Siisteys ja huoneen mukavuus

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

4/10 Huono

Tarkistettu asiakas

Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Perusmukavuuksissa puutteita
Hotellin sijainti oli todella hyvä. Toimimattomat WC ja suihku olivat niin peruspuutteita ettei tätä hotellia voi suositella.

4/10 Huono

Bussness traveller, Finland

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Problems with several issues
Big problems with room internet connection and room lightning did not work properly. Not suitable if you need to do work at your room.

4/10 Huono

Dan

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Kim

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
this was an interesting find for me to do a review my husband booked the room for a one night stay back in February he told me it was a nice room unfortunately he booked for 2 adults and i wasnt with him on this stay so i think knocking shop is a better description

6/10 OK

Denise

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location for sightseeing and centre of Derby, clean and comfortable but full of families with screaming children running around above us late at night, and early in the morning .
Yöpyi 3 yötä huhtikuussa 2024

6/10 OK

Melanie

Check-in wasn't a smooth process as the hotel did not have any record of my booking on their system since it had come from Expedia. Took a while to get resolved. Room was fine but I was given ground floor rather than first floor as I'd requested when asked. Made the best of it as it was just one night but would have preferred an easier check-in.
Yöpyi 1 yön maaliskuussa 2024

4/10 Huono

Michelle

Liikematkailija
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Book elsewhere
I booked several rooms for work and all of the rooms were very similar. The bedroom we mainly ok, but the bathrooms were old, very tired, in desperate need of refurbishment. Parts of my bath had worn away, tiles were cracked, holes around the bathroom Suite fittings, and generally not very nice. A dirty towel from a previous guest was left hanging up behind the door. The walls are very thin, I could hear everything from the adjoining room. Another colleague had water pouring in by the closed window as it was raining all night. The beds were fairly comfy and breakfast was good.
Yöpyi 2 yötä helmikuussa 2024

10/10 Loistava

Dalton

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
School friends reunion
Good trip nice staff
Yöpyi 1 yön helmikuussa 2024

6/10 OK

Paul

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
I was staying in a room on the 3rd floor which was not at all a problem to me although all the floor boards and stairs were very noisy when walked on, especially at the still of night. The carpet was so threadbare in the room you could see the flooring underneath. There was mould and dirt thou out the whole of the bathroom and shower and the room with contents was very dated apart from the up to date “smart” to. The water way hot enough to have a shower but no water pressure so it just trickled out. I ate at the hotel over my 3 night stay and the quality of food was very good and an enjoyable meal. All the staff I encountered were courteous, kind, polite and friendly being a credit to the hotel. I think the hotel needs tlc and decorating Paul
Yöpyi 3 yötä helmikuussa 2024

2/10 Hirveä

Jonathan

Yöpyi 3 yötä tammikuussa 2024

10/10 Loistava

David

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very comfy and convenient
One night with friends. Great value. Check-in staff really friendly, room clean, beds very comfy, quiet. All made for a peaceful night's sleep.
Yöpyi 1 yön helmikuussa 2024

4/10 Huono

Nicolas

Very noisy
Yöpyi 1 yön helmikuussa 2024

6/10 OK

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024

6/10 OK

Mohammad

Yöpyi 1 yön helmikuussa 2024

6/10 OK

Angela

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Arriving at the Stuart Hotel was easy and parking. Paid for parking in the NCP car park at reception. Confirmation of booking should of stated that the car park is a NCP which would of prevented any confusion. Room was very small and believe it was a single room so having two adults in the room was a bit of a squeeze and felt very claustrophobic and almost had a panic attack as windows were restricted with how far you could open them. Other small window was stuck I guess from when it was last painted as with the bathroom door which kept sticking and did not close properly unless you put pressure on the door. The toilet made a loud noise every time you flushed it and the shower was very small. Mattress was very soft and could feel the springs in the bed making it a very uncomfortable night. Breakfast was average and the dining room felt dirty with kids running around and food left on the side. Bar was closed before 11pm so could not use so was a little disappointed as the confirmation said the bar would be open until 11pm. Would not return to this hotel said that, the hotel staff was polite on arrival and check in was easy. Used this hotel as it was within walking distant to the pub and restaurant where we were meeting friends for drinks and food. Hotel has a lot of potential but requires a big refurbishment.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
The Stuart Team vastasi 10.2.2024
Dear Guest, Thank you for taking the time to leave a review on our hotel, We are delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. We look forward to seeing you soon; thank you for your great feedback. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

8/10 Hyvä

Craig

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Cathy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024

10/10 Loistava

Kenneth

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

michael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The staff on the reception desk were very helpful and friendly, the kind of people I would happily employ.
Yöpyi 2 yötä tammikuussa 2024

4/10 Huono

Joshua

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Cramped room, bad water pressure
Yöpyi 1 yön helmikuussa 2024
The Stuart Team vastasi 2.2.2024
Dear Guest, Thank you for taking the time to leave a review on our hotel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

6/10 OK

Evonne

Liikematkailija
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The accommodation seems to cater more for a younger cliental rather than the business side of the spectrum. The accommodation had a musty smell to it and the rooms weren't cleaned properly with stains on some of the furniture. The hotel didn't meet the best western brand
Yöpyi 2 yötä tammikuussa 2024

6/10 OK

kevin

Liikematkailija
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä tammikuussa 2024

4/10 Huono

kevin

Yöpyi 5 yötä tammikuussa 2024

10/10 Loistava

Gareth

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A Very Pleasant Stay
A very pleasant stay. Although I was there for one night I found hotel to be very good. Friendly staff. The room was clean and tidy. There was tea and coffee available in my room. The bed was comfortable and the linen was clean.
Yöpyi 1 yön tammikuussa 2024
TheStart vastasi 9.1.2024
Dear Guest, Thank you for taking the time to leave a review on our hotel, we are delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

10/10 Loistava

Dalton

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Dalton

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Annual football event
It was very convenient and comfortable for me . Location for family and friends visits is perfect .
Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Martyn

Liikematkailija
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Travelling as a single male business traveller the hotel in itself is fine no issues with cleanliness of rooms or the food in the restaurant. My only concern would be the hotel seems to have a contract providing accommodation for adults with serious mental issues, whilst having dinner and walking around the hotel i witnessed staff having to control a resident and tell him to stop his profanity and if i was a single female traveller would find this quite alarming.
Yöpyi 2 yötä joulukuussa 2023

10/10 Loistava

ian

Yöpyi 1 yön joulukuussa 2023

6/10 OK

anna

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys
We had an extremely comfortable stay with two single beds – they were amazing! Though it was just for one night, the location was great, close to town. The bedding was nice and clean. However, the bathroom was disappointingly dirty, with visible mold and limescale. A thorough cleaning, including the shower mat, is needed. Consider sharing this feedback for improved cleanliness standards. 🏨
Yöpyi 1 yön marraskuussa 2023

4/10 Huono

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023

8/10 Hyvä

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Derby Overnight
Overnight at Derby to meet friends.
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Nikolas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location
Yöpyi 1 yön lokakuussa 2023
The Stuart Team vastasi 15.10.2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, We are delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. We look forward to seeing you soon; thank you for your great feedback. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

6/10 OK

Brian P

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
Sleepless in Derby
The hotel is easy to get to from the station and the staff are friendly. However the mattress and bed were the least comfortable in the 8 months I have been travelling. I could feel all of the springs in the mattress and the bed creaked etc. every time I moved. The pillows were also very thin and offered no support or comfort; needless to say, a good nights sleep was hard to achieve.
Yöpyi 7 yötä lokakuussa 2023
The Stuart Team vastasi 15.10.2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

6/10 OK

Sophie

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Only stayed for the one night but it was very noisy for a weekday - not sure if it was coming from the corridor or a room, and could also hear the room above quite a lot. The room was a little dusty but otherwise satisfactory for the evening.
Yöpyi 1 yön lokakuussa 2023
The Stuart Team vastasi 15.10.2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

10/10 Loistava

david

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
The Stuart Team vastasi 15.10.2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, We are delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. We look forward to seeing you soon; thank you for your great feedback. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

4/10 Huono

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Never staying again!
On arrival, there is an NCP car park which is £4.95/24 hours discounted for hotel guests to £2.45. Not that the sign in the photo tells you that. The car park is very tight with not many spaces. Reception looked nice with bar one side and restaurant the other. Both were OK. Couldn’t pre-auth on check-in as receptionist didn’t know how. Went up to room on 1st floor which splits either side at the top of the stairs. You need your room key to access the corridor on a little landing, with the door opening outwards! This makes getting in quite difficult with two bags, an overnight bag and laptop bag in my case but would be even harder with a large suitcase or two larger bags. Or for those less mobile would be very difficult. So, then got in to the room. Looked OK to start but: Chair was in front of wardrobe, when moved the legs wobbled a lot. Definitely not able to be sat on. Bathroom had black mould all around the bath. Shower was dripping. Dinner first night was over cooked. Bed was ridiculously firm. Ended up sleeping on top of the duvet just to add some softness. Went to work the next day. Got back to the room in the evening to find the door open! Dirty glass and coffee cup still there, toilet had not been cleaned (there was no brush to do yourself), towels had not been changed, bed not been made. All they did was empty the bin. Dinner second night was slow, advised 25-30 mins, but wrong meal turned up. Correct food turned up 10 mins later (microwaved)! Very Poor!
Yöpyi 2 yötä syyskuussa 2023

8/10 Hyvä

Craig

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Extremely friendly welcome at reception. Quick and easy check in, room slightly tired looking but spotlessly clean. Quite noisy during the night due to passers by and traffic but comfy bed. Would stay again and recommend
Yöpyi 1 yön syyskuussa 2023

4/10 Huono

Peter

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
The room was noisy and the toilet system makes an awful noise when used room 222
Yöpyi 2 yötä syyskuussa 2023

8/10 Hyvä

Richard

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Two good nights' sleep
Comfortable bed. All amenities in working order. Good buffet breakfast. However, broken toilet roll dispenser in bathroom which was frustrating. I wish checkout was a little later too. Close to Derby train station and on bus routes.
Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

david

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023

8/10 Hyvä

carolyn

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
For the price it was good,could do with a bit of tlc in certain areas, breakfast very tasty
Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

Michael

Yöpyi 1 yön syyskuussa 2023

8/10 Hyvä

Ruwan, Twickenham

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
The receptionist was friendly. The room and toilet was clean. The shower works. The soap dispenser on the bath was empty.
Yöpyi 1 yön syyskuussa 2023

6/10 OK

Debbie

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good location clean room! However the cupboard was half full of broken fans and spare lights. Telephone line was not working and bath broken on the side panels. Bath seal needs changing to combat mould. Apart from that the room was clean and presentable and the staff were extremely helpful and friendly.
Yöpyi 1 yön syyskuussa 2023
Sky vastasi 3.9.2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Kind Regards, Reception TeamDear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team