Rannalla, aurinkotuoleja, aurinkovarjoja, rantapyyhkeitä

Arvostelut: The Retreat Palm Dubai MGallery by Sofitel

5 out of 5

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 211 kautta 408 arvostelua" "
Arvosana 8 - Hyvä. 119 kautta 408 arvostelua" "
Arvosana 6 - OK. 39 kautta 408 arvostelua" "
Arvosana 4 - Huono. 20 kautta 408 arvostelua" "
Arvosana 2 - Hirveä. 19 kautta 408 arvostelua" "

9,2/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Marija

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loma ilmaan alkoholia ;)
Itselleni tuli yllätyksenä, että hotellissa ei myydään alkoholijuomia. Mutta se ei ollut iso ongelma meille vaikka ruoan kanssa puna- tai valkoviiniä teki mieli ottaa välillä varsinkin kun lomalla oltiin. Isoin miinus on rakennustyömaa hotellin lähettyvillä ja ensin saatiin huone joiden ikkunat olivat juuri työmaata päin ja toki ensimmäisen yön jälkeen vaihdettiin toiseen huoneeseen. Muuten ei pahaa ole sanottavaa, henkilökunta todella avulias ja mukavaa. Omaa ranta on siisti ja rauhallinen. Sai viikon aikana nautittua montaa terveellistä tuorepuristettua mehua, smoothie ym. Hotelli on nimensä mukainen terveyteen keskittyvää :)
Yöpyi 8 yötä lokakuussa 2023
Samir Arora vastasi 14.11.2023
Dear Marija,Thank you for taking the time to share your feedback with us. We appreciate your positive remarks about our helpful and friendly staff, the cleanliness and tranquility of our beach, and your enjoyment of our health-oriented offerings, including freshly squeezed juices and smoothies.We understand that the absence of alcoholic beverages may have been surprising, and we appreciate your understanding in this matter. As part of our commitment to maintaining a health-oriented environment, we have chosen not to serve alcohol in the hotel. We apologize for any inconvenience this may have caused but are glad to hear it did not significantly impact your overall experience.Regarding the construction site near the hotel, we sincerely apologize for any disturbance caused during your initial stay. We want to assure you that the construction is beyond our control. We are actively working with local authorities to minimize any inconvenience to our guests.We value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel.Kind regards,

6/10 OK

Anne

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Retriitti ilman retriittitunnelmaa
Hintatasoon nähden (yöpyminen yli uudenvuoden) ei vastannut odotuksia. Ihan kiva retriittihotelli, mutta. Aamupala on kaaos, kahvia sai pyytää kolmekin kertaa, henkilökunta juoksi ja sähelsi enemmän kuin asiakkaat. Uudenvuodengaala, kuten koko hotelli, on täysin alkoholiton. Tästä toki ei ollut mainintaa missään. 3000€ neljästä yöstä, olisin odottanut huomattavasti viimeistellympää kokemusta. Musiikki soi altaalla kovaa, ja kuului huoneeseen liikaa. Allasalue ja ranta kivat ja siistit, ylipäätään siisti hotelli. Ilotulituksiin hyvät näkymät.
Yöpyi 4 yötä joulukuussa 2021
SA vastasi 11.1.2022
Rakas Anne, Haluamme käyttää tilaisuutta hyväkseni ja ilmaista kiitollisuutemme siitä, että valitsimme Sofitelin The Retreat Palm Dubai MGalleryn. Vaikka meillä oli valtava ilo isännöidä sinua, haluamme esittää vilpittömät pahoittelumme palveluista ja tiloista, jotka eivät vastanneet odotuksiasi. Olemme erittäin pahoillamme, että emme pysty toimittamaan, ja pyydämme teitä antamaan meille vielä yhden tilaisuuden toivottaa teidät tervetulleeksi ja isännöidä uudelleen kiinteistössämme. Haluamme vakuuttaa sinulle, että tällä kertaa palaat lämpimin ja onnellisin muistoin. Vilpittömästi sinun, Samir Arora Pääjohtaja

8/10 Hyvä

Kari

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Weekend break
Very pleasant and good hotel. Friendly staff and good service. The only negative thing was the restaurant. While food was good, the seating and buffet set up reminded more of a canteen than a restaurant. Launge service and environment was very pleasant.
Yöpyi 2 yötä syyskuussa 2021
SA vastasi 26.9.2021
Dear Kari, Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel for your recent holiday in Dubai. We regret to hear that our dining restaurant did not meet your expectations despite our best intentions to satisfy all our guests’ taste. As this is not always achievable, we apologise for not reaching your dining standards and thank you for the time you have taken to share your concerns with us. We assure you, we will consider your feedback for improvement. It is our hope that you will reconsider visiting us again and would be happy to welcome you to see the improvement done. Yours sincerely, Samir Arora General Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä marraskuussa 2019
SA vastasi 28.11.2019
Dear Anonymous, Thank you for taking the time to share your feedback after your recent visit to The Retreat Palm Dubai MGallery by Sofitel. We are pleased that you have enjoyed our services and facilities. It was a great pleasure for us to welcome you as our guest. Yours sincerely, Samir Arora General Manager

10/10 Loistava

Laura

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Brand new hotel, still in soft opening stage. Everything was great, staff was friendly and helpful. Breakfast was amazing!
Yöpyi 5 yötä marraskuussa 2017
SA vastasi 15.7.2018
Dear Laura We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback such as yours. I will surely share your comments with my entire team and I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Samir Arora General Manager

10/10 Loistava

Yasin, Gelsenkirchen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä toukokuussa 2024
SA vastasi 27.5.2024
Dear Yasin,Thank you so much for your review and for awarding us a 5 out of 5 rating! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations.We strive to provide exceptional service to all our guests, and it is rewarding to know that our efforts have been recognized.We hope to welcome you back again soon for another wonderful stay.Yours sincerely,Samir AroraGeneral Manager

10/10 Loistava

A

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel is in palm jumeirah, a bit far from the airport but close to downtown Dubai and it has a good breakfast selection as well as very good staff. I got the hotel for a good price during January and it exceeded my expectations, also the sea view was amazing.
Samir Arora vastasi 7.5.2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location, delicious breakfast options, and excellent staff service. It's fantastic to know that we exceeded your expectations and that you appreciated the stunning sea view. We look forward to welcoming you back for another exceptional stay in the future!

6/10 OK

Selim, Lafayette

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
construction site is loud
Yöpyi 4 yötä toukokuussa 2024
Samir Arora vastasi 7.5.2024
We regret any disturbance caused by the construction noise. While this is beyond our control, we're continually striving to enhance our guests' experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.

10/10 Loistava

Marlene

Yöpyi 1 yön huhtikuussa 2024
Samir Arora vastasi 12.5.2024
Dear MarleneThank you so much for your glowing review and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations.Your kind words mean a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service to all our guests, and it is rewarding to know that our efforts have been recognized.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

6/10 OK

Eamonn

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 12 yötä maaliskuussa 2024
SA vastasi 1.4.2024
Dear Eamonn,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. Naturally it is always a concern when our guests leave the hotel dissatisfied, particularly as we pride ourselves in providing our guests with a high level of customer service and attention to details. There is certainly room for improvement and we hope you can give us a chance to serve you better in the future.Yours sincerely,Samir AroraGeneral Manager

6/10 OK

Theresia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel ist sehr sauber und nett. Die Lage ist für einen Badeurlaub sehr gut. Um aber in die Stadt uu kommen benötigt man in die Stadt Uber oder Taxi. Das Hotel ist ein Welness bzw Retreat Hotel und bietet daher das ganze Jahr über keinen Alkohol an. Alles in allem haben wir den Aufenthalt sehr genossen.
Yöpyi 5 yötä maaliskuussa 2024
SA vastasi 18.3.2024
Sehr Geehrte Theresia, Vielen Dank für Ihr konstruktives Feedback. Wir freuen uns, dass Sie die Sauberkeit und die Lage unseres Hotels zu schätzen wissen. Bitte beachten Sie, dass wir ein Wellness- und Rückzugshotel sind, daher servieren wir das ganze Jahr über keinen Alkohol. Wir hoffen, dass Sie den Aufenthalt dennoch genossen haben und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit Herzliche Grüße, Samir AroraGeneral Manager

10/10 Loistava

Arijon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä maaliskuussa 2024
SA vastasi 18.3.2024
Dear Arijon,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. We are glad to hear that you had a good experience with us. We strive to provide our guests with excellent service and a pleasant stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Yours sincerely,Samir AroraGeneral Manager

8/10 Hyvä

beniamino

Yöpyi 6 yötä maaliskuussa 2024
SA vastasi 16.4.2024
Dear Beniamino,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. We are glad to hear that you had a good experience with us. We strive to provide our guests with excellent service and a pleasant stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Yours sincerely,Samir AroraGeneral Manager

4/10 Huono

Siavash

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys
Breakfast was crowded, and the staff was short-handed tables remained with used dishes and did not get cleaned for the next person to sit.
Yöpyi 7 yötä maaliskuussa 2024
SA vastasi 11.3.2024
Dear Siavash, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during breakfast. We have noted your comments regarding the crowded atmosphere and the delay in clearing tables. Your feedback is valuable to us, and we will take it into account for future improvements. Thank you for bringing this to our attention. Sincerely yours,Samir Arora General Manager

6/10 OK

Nora

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
While the location was nice, by the water, it was 30-40 minutes away from the town, quite isolated. Checkin process was not great, we had 4 rooms, they had us on different rooms, delivered the luggage of all 4 to a single room, and had us hunting around for them late at night when we were exhausted. I also tripped on their 2 inch high area rugs, and was told that I should've been wearing flats (instead of wedges) meanwhile 3 others in our party tripped over the same rugs. For the amount we paid, it was disappointing. The room ergonomics were off, awkward, making it hard to get around...too many light settings/buttons to push with small font on the labeling, making it hard to figure out how to operate the switches without glasses. The food in the buffet was superb, just about the only great thing there. Wouldn't really recommend this hotel for all the above reasons.
Yöpyi 3 yötä helmikuussa 2024
GR Team vastasi 27.2.2024
Dear Nora,Thank you for sharing your feedback with us. We appreciate your honest review and would like to extend our sincere apologies for any inconvenience you experienced during your stay.We regret that the check-in process did not meet your expectations. As several rooms arrived before the standard check-in time, our team tried to accommodate the early arrivals and sent the luggage to the ready rooms as per one of your group member requests. However, we acknowledge the confusion caused, and we will review our procedures to prevent such situations in the future.We're sorry to hear about the challenges with the room ergonomics and the tripping hazard of the area rugs. Your comments have been shared with our team to address these issues promptly and make necessary adjustments for the comfort and safety of our guests.We are delighted that you enjoyed the superb food in our buffet. We appreciate your acknowledgment of this aspect of your experience.Your feedback is invaluable to us, and we are committed to improving our services based on your insights. We apologize for any disappointment and hope you would consider giving us another opportunity to provide you with a more seamless and enjoyable stay.Thank you for sharing your feedback with us, and we appreciate your understanding.Warm regards,

10/10 Loistava

Christian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä tammikuussa 2024
Samir Arora vastasi 27.2.2024
Dear Christian,I wanted to personally express my gratitude for the exceptional rating you gave us. It truly warms our hearts to know that you had such a positive experience during your stay with us.Your feedback is invaluable to us, as it motivates our team to continue delivering top-notch service. We strive to create a memorable and comfortable environment for all our guests, and it is incredibly rewarding to see that reflected in your review.Once again, thank you for choosing The Retreat MGallery by sofitel Palm Dubai and for providing us with such a positive review. We sincerely hope to have the pleasure of welcoming you back in the future.Warm regards,

2/10 Hirveä

Shahanaz

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Poor housekeeping. Property was okay. People in the reception are very poor at communicating for what something is charged. I was about to miss my flight because of the check out delay. Use their water bottles carefully, my husband and I cut our fingers trying to open them.
Yöpyi 5 yötä helmikuussa 2024
Samir Arora vastasi 26.2.2024
Dear Shahanaz,Thank you for sharing your experience with us, and we sincerely apologize for the challenges you faced during your stay.We are disheartened to learn about the issues you encountered with our housekeeping services, and we assure you that your concerns will be addressed promptly to improve the overall cleanliness and efficiency of our property.Regarding the communication at the reception and check-out delay, we deeply regret any inconvenience caused. Your feedback highlights areas where we need to enhance our services, and we will take immediate steps to improve communication and streamline our check-out process.The incident with the water bottles is alarming, and we are truly sorry for the injuries you and your husband sustained. We will investigate this matter thoroughly to prevent any such occurrences in the future.We understand the importance of a smooth and efficient stay, especially when time is of the essence, and we sincerely apologize for falling short of your expectations. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure a more positive experience for our guests.If your travels bring you back to our area, we would appreciate the opportunity to regain your trust and provide you with the excellent service you deserve.Warm regards,

10/10 Loistava

Simone

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Fab hotel but must have a sea view as construction is going on at the front of the property so is noisy and an eyesore
Yöpyi 5 yötä helmikuussa 2024
Samir Arora vastasi 26.2.2024
Dear Simone,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel fabulous; however, we sincerely apologize for any inconvenience caused by the construction work in front of the property.We understand that noise and the view can significantly impact the overall experience. Please be assured that we take your concerns seriously, and we are actively addressing the situation with the construction team to minimize any disturbances to our guests.We truly value your feedback, and we appreciate your understanding during this period of enhancement. If you plan to visit us again, we would be more than happy to assist in ensuring you have a more serene and enjoyable stay.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for an even more pleasant experience.Warm regards,

10/10 Loistava

Shatha

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing experience would definitely come again
Yöpyi 9 yötä helmikuussa 2024
Samir Arora vastasi 26.2.2024
Dear Shatha,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an amazing experience during your stay with us. Your kind words serve as a great source of motivation for our team, and we are delighted to have had the opportunity to make your visit memorable.We truly appreciate your positive comments and are overjoyed to know that you would consider coming back. It's our goal to consistently provide exceptional service, and knowing that we succeeded with you brings us immense joy.Once again, thank you for choosing The Retreat MGallery Palm Dubai. We look forward to welcoming you back for another fantastic experience in the future!Warm regards,

4/10 Huono

yacine

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys
Hôtel qui pourrait être très bien, qui a du potentiel mais quelquechose me laisse sur ma faim. Le ménage n’a pas été fait dans la chambre 1 jour alors que j’ai croisé du personnel en sortant et qu’ils m’ont dit que ça allait être fait. En parlant du personnel c’est très désagréable d’avoir l’impression d’être un portefeuille sur pattes et d’être harcelé à chaque fois que l’on passe devant un restaurant de l’hôtel ou d’être réveillé pour je ne sais quelle raison lorsque vous dormez sur un transat. Ils n’ont pas l’air de comprendre que l’on est en vacances et que l’on a juste envie d’être tranquille et de se reposer. Sinon la piscine est bien, la pseudo plage artificielle est un vulgaire canal qui ne vaut pas la peine. Bref pour moi ne vaut pas le prix demandé et je ne recommande pas cet hôtel. Sans être une catastrophe, je n’ai pas aimé mon séjour.
Yöpyi 3 yötä helmikuussa 2024
Samir Arora vastasi 26.2.2024
Dear Yacine,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at our hotel did not meet your expectations.First and foremost, we apologize for the lapse in our housekeeping services. This is certainly not reflective of the standards we strive to uphold, and we will address this issue with our team to ensure it does not happen again in the future.Additionally, we are disappointed to learn of your dissatisfaction with the behavior of some of our staff members. Providing excellent service with genuine warmth and hospitality is paramount to us, and we regret that you did not feel well attended to during your stay. Your concerns will be addressed internally to ensure our guests are treated with the utmost respect and courtesy at all times.Regarding your feedback about our amenities, we appreciate your honest assessment. We continuously strive to enhance our offerings and will take your comments into careful consideration as we work to improve our facilities.We sincerely apologize for any inconvenience or discomfort you experienced during your time with us. Your feedback is invaluable to us as we work towards providing a better experience for all our guests. We hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,

8/10 Hyvä

Placido, Mettet

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Joli Hôtel très propre Pour moi ne correspond pas à un cinq etoiles Personnel gentil, mais parlant très peu le français Vue côté océan très bruyant, construction d'immeuble en face et sur le côté Mauvaise expérience avec l'un du personnel, mauvais comportement avec une cliente Je ne pense plus y retourner
Yöpyi 5 yötä helmikuussa 2024
Samir Arora vastasi 13.2.2024
Dear Placido,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay at our hotel.While we are glad to hear that you found our hotel to be clean and appreciated the service provided by our staff, we regret that we did not meet your expectations in other areas.We understand your concerns regarding the noise from the building construction opposite and on the side, as well as the discomfort caused by this. Please know that we strive to minimize disruptions for our guests, and we regret any inconvenience this may have caused during your stay.Additionally, we are deeply sorry to hear about your negative experience with one of our staff members. We hold ourselves to the highest standards of professionalism and customer service, and it is unacceptable for any guest to be treated poorly. Rest assured, we will address this matter with our team to ensure that it does not happen again in the future.Your feedback is invaluable to us, and we take your comments seriously. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,

10/10 Loistava

Adiam

Yöpyi 7 yötä helmikuussa 2024
SA vastasi 1.4.2024
Dear Adiam,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. We are glad to hear that you had a good experience with us. We strive to provide our guests with excellent service and a pleasant stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Yours sincerely,Samir AroraGeneral Manager

10/10 Loistava

Reena

Yöpyi 6 yötä tammikuussa 2024
Samir Arora vastasi 13.2.2024
Dear Reena,Thank you so much for awarding us with a perfect 10 out of 10 rating! Your feedback means the world to us.We are absolutely thrilled to hear that you had such a fantastic experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable time is always our goal, and it's incredibly rewarding to know that we hit the mark with you.Your perfect rating serves as a tremendous source of motivation for our team. We are dedicated to maintaining this level of excellence and delivering exceptional experiences to all our guests.Thank you once again for choosing to stay with us and for sharing your feedback. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,

10/10 Loistava

Patrick

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sehr tolles Hotel auf der Palme in Dubai! Mit überragendem Ausblick, himmlischen Service. Für jeden geeignet der Preis Leistung ein Sehr gutes Hotel sucht. Blick auf Marina, dem Burj al Arab und auf Dubai Downtown ist hier gegeben. Schöner kleiner Strandabschnitt. Perfekt wenn man Nichtraucher ist und auf Alkohol verzichten kann.
Yöpyi 4 yötä tammikuussa 2024
Samir Arora vastasi 13.2.2024
Dear Patrick,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a fantastic stay at our hotel on the Palm in Dubai.It's wonderful to know that you enjoyed the outstanding view and heavenly service provided by our team. We take great pride in offering a memorable experience for our guests, and your kind words are truly appreciated.We are delighted that you found our hotel to be suitable for anyone looking for a very good hotel for the price, and that you enjoyed the view of the Marina, the Burj al Arab, and Dubai Downtown from your room. We're also pleased to hear that you enjoyed our nice little beach section.At our hotel, we strive to cater to the preferences of all our guests, including non-smokers and those who prefer an alcohol-free environment. We're glad that our offerings met your needs in this regard.Once again, thank you for your kind words and recommendation. We look forward to welcoming you back for another memorable stay in the future.Warm regards,

6/10 OK

Alison

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clean hotel. Lovely quiet beach. Building works happening at front of hotel do may effect views of the sea in the future Please note it is alcohol free, even though it indicates there is a bar
Yöpyi 3 yötä tammikuussa 2024
Samir Arora vastasi 31.1.2024
Dear Alison,Thank you for sharing your positive impressions about our hotel. We are pleased to hear that you found the premises clean and enjoyed the tranquility of the beautiful beach.We understand that the construction works at the front of the hotel may have affected the views, and we sincerely apologize for any inconvenience caused. Please be assured that this is beyond our control, and we are actively working to mitigate any disturbances to our guests.Regarding the note on alcohol, we do make efforts to communicate this in our important information (first page), and we regret any oversight in this regard.Your feedback is invaluable to us, and we hope to have the pleasure of hosting you again for an even more enjoyable experience.Warm regards,

10/10 Loistava

Sabine

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
"Exzellenter Komfort und erstklassiger Service
Die Unterkunft bietet einen hohen Komfort, und die Zimmer gewähren einen beeindruckenden Ausblick auf die Palme. Das engagierte Personal zeichnet sich durch hohe Serviceorientierung aus. Das Frühstück überzeugte durch seine Vielfalt und Frische, mit einer umfangreichen Auswahl, die für jeden Geschmack etwas bot.
Yöpyi 4 yötä tammikuussa 2024
Samir Arora vastasi 31.1.2024
Dear Sabrine,Thank you for your kind words and positive feedback! We're delighted to hear that you found our accommodations to offer a high level of comfort and that you enjoyed the impressive view of the palm from the room.Our team takes great pride in providing excellent service, and it's fantastic to know that our dedicated staff's high level of service orientation made a positive impact on your experience.We're also pleased to hear that you enjoyed the breakfast offerings. Providing a variety of fresh options is important to us, and it's wonderful to hear that our extensive selection catered to every taste.Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,

6/10 OK

Ulf

Matkusti kumppanin kanssa
Yöpyi 9 yötä tammikuussa 2024
SA vastasi 18.1.2024
Dear Ulf,Thank you for the time taken to share your experience at The Retreat Palm Dubai MGallery by Sofitel. I am happy to read that your overall stay was pleasant and you enjoyed our facilities and services.We are deeply sorry for any inconvenience, which you may have experienced during your stay with us. We thank you again for your constructive feedback and look forward to welcome you again.Yours sincerely, Samir AroraGeneral Manager

10/10 Loistava

Yanick Kevin, wattenwil

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 10 yötä tammikuussa 2024
Samir Arora vastasi 31.1.2024
Dear Yanick Kevin,Thank you so much for taking the time to share your high rating and positive feedback online! We are thrilled to hear that you had an enjoyable experience during your stay.Our team works hard to provide the best possible service and create memorable moments for our guests, and it's truly rewarding to know that our efforts contributed to your satisfaction.We appreciate your support, and we look forward to the opportunity of welcoming you back for another fantastic stay in the future. Thank you once again for choosing The Retreat Palm Dubai. We appreciate your trust, and we hope to have the pleasure of hosting you again soon.Best regards,

8/10 Hyvä

Nadia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 9 yötä joulukuussa 2023
SA vastasi 2.1.2024
Dear Nadia,Thank you for taking the time to share your experience with us here at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to know that you had a good time at our hotel, and we appreciate your kind rating.Thank you once again, and we look forward to welcoming you back soon!Sincerely yours,Samir AroraGeneral Manager

6/10 OK

Jagdip

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food was disgusting
Yöpyi 4 yötä marraskuussa 2023
SA vastasi 19.12.2023
Dear Jagdip,Thank you for taking the time to share your feedback regarding your recent experience at The Retreat Palm Dubai MGallery by Sofitel. We sincerely apologize that your dining experience did not meet your expectations, and we appreciate your honesty in expressing your concerns.We truly value all feedback, as it helps us identify areas for improvement and ensures that we can deliver a better experience for our guests in the future. Your comments have been shared with our culinary team, and we are actively working to address any issues that may have contributed to your disappointment.We understand the importance of the dining experience in our guests' overall stay, and we are committed to ensuring that each guest leaves with positive memories. We hope to have the opportunity to welcome you back in the future and showcase the improvements we have made based on your valuable feedback.Thank you again for bringing this to our attention, and we appreciate your understanding.Yours sincerely,Samir AroraGeneral Manager

8/10 Hyvä

abu sadat md m

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023
SA vastasi 19.12.2023
Dear Abu Sadat Md M,Thank you for taking the time to leave a review of The Retreat Palm Dubai MGallery by Sofitel. We are glad to hear that you had a good experience with us. We strive to provide our guests with excellent service and a pleasant stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Yours sincerely,Samir AroraGeneral Manager

2/10 Hirveä

Joyce V

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
I could not sleep due constant banging in the room next to my room and smell of cooking every morning in that same room that I was awakened by. I put on do not disturb and was still disturbed by hotel staff about cleaning the room. DND is just what it is DND! Restaurant food choices were very limited and the one thing I did order was under season and not tasty at all. We were harassed by the by the gift shop store employee inside of the hotel to try tea and by gifts after we said several times we were not interested he followed us outside to the pool area and continued to ask and afterwards we was approached by the female employee about getting henna done. At checkout I was told that I used the mini bar in my room and I never even touched anything from the mini bar. I noticed that after my room was clean the cleaning staff checked the refrigerator to see if anything was missing from the refrigerator because they never fully closed the door on the refrigerator. We had went to the supermarket and brought fresh fruit and water for our room because the mini bar items were over priced and the items looked like they haven’t been changed since they put them in the room.
Yöpyi 6 yötä joulukuussa 2023
Samir Arora vastasi 14.12.2023
Dear Joyce V,Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable, as it helps us address areas for improvement.We regret the disturbance caused by the noise from the adjacent room and cooking smells. Rest assured, we are looking into this matter to prevent a recurrence. Your comments about the limited food choices, seasoning, and service at the restaurant are duly noted. We will review our offerings and make necessary adjustments to enhance the dining experience.We apologize for any discomfort caused by the gift shop employee. This behavior is not in line with our service standards, and we will address it with our team to ensure it doesn't happen in the future.Regarding the mini-bar charges, we will thoroughly investigate and rectify any billing errors promptly. Our goal is to provide transparent and accurate billing to our guests.We appreciate your detailed feedback, and your satisfaction is our top priority. We look forward to your next visit and to giving us another chance to exceed your expectations. We will do everything in our power to ensure a seamless and enjoyable stay. We hope to welcome you back soon with an enjoyable stay.Warm regards,

8/10 Hyvä

Mehboob

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä marraskuussa 2023
Samir Arora vastasi 14.12.2023
Dear Mehboob,Thank you for taking the time to share your feedback and for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit. Your valuable input is essential for us as we continually strive to enhance our services.We look forward to welcoming you again in the future.Best regards,

8/10 Hyvä

Priya

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Service was really good
Yöpyi 5 yötä marraskuussa 2023
Samir Arora vastasi 27.11.2023
Dear Priya,Thank you for taking the time to share your review. We are delighted to hear that you found our service to be really good. Providing exceptional service is our top priority, and we appreciate your positive feedback.We look forward to the pleasure of welcoming you back for another positive experience.Best regards,

8/10 Hyvä

Maria

Matkusti perheen kanssa
Hyvää: Siisteys
The hotel staff were lovely. They are building a new hotel right in front of this hotel, so you could be facing a building site unless your room is on the other side. Nice and quiet hotel if you are looking for a relaxing break. Just to point out this hotel is on the palm so you need to get taxi’s everywhere you want to go if you want to get out and explore.
Yöpyi 14 yötä marraskuussa 2023
Samir Arora vastasi 27.11.2023
Dear Maria,Thank you for your positive feedback about our lovely staff and for sharing your experience. We appreciate your understanding regarding the construction of the new building nearby and are glad you found our hotel to be a nice and quiet retreat for a relaxing break. Your mention of the need for taxis to explore the area from The Palm is duly noted, and we appreciate your insights. We hope to have the pleasure of welcoming you back for another relaxing stay in the future.Best regards

10/10 Loistava

Daniel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Schönes, gepflegtes Hotel. Die Mitarbeiter sind sehr bemüht dafür zu sorgen, das man rundum zu Frieden ist. Hierbei allerdings die Empfehlung gerade am ersten Tag etwas langsamer alles zu erklären und einen nicht im Schnelldurchgang durch zu Jagen. Unser Zimmer war riesig und sehr schön. Vielen Dank und gerne wieder
Yöpyi 1 yön marraskuussa 2023
Samir Arora vastasi 27.11.2023
Dear Daniel,Thank you for your kind review! We're thrilled to hear that you found our hotel nice and well-kept, and that our employees made efforts to ensure your comfort. Your feedback regarding the pace of information is appreciated, and we will certainly take this into consideration for future improvements. We're delighted you enjoyed your spacious and lovely room. Thank you for your compliments, and we look forward to welcoming you again for another enjoyable stay.Best regards,

10/10 Loistava

OFA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My stay was fantastic, staff were friendly and helpful
Yöpyi 1 yön marraskuussa 2023
Samir Arora vastasi 27.11.2023
Dear OFA,Thank you for taking the time to share your wonderful feedback! We are delighted to hear that your stay was fantastic and that our staff could contribute to making your experience enjoyable. Providing friendly and helpful service is our top priority, and we appreciate your acknowledgment. If you have any specific highlights or suggestions for improvement, we'd love to hear them. We look forward to the pleasure of hosting you again for another fantastic stay in the future!Warm regards,

10/10 Loistava

Karen

Matkusti perheen kanssa
The staff at this hotel went out of their way to make a pleasant and very enjoyable stay.
Yöpyi 14 yötä marraskuussa 2023
Samir Arora vastasi 21.11.2023
Dear Karen,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our staff went above and beyond to ensure your stay was not only pleasant but also very enjoyable.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's truly heartening to know that we succeeded during your visit. Your kind words serve as great motivation for our team.We genuinely appreciate your feedback, and we look forward to the opportunity to welcome you back for another fantastic stay in the future.Warm regards,

10/10 Loistava

Patrick

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Top Hotel absolut empfehlenswert. Personal sehr nett und aufmerksam
Yöpyi 7 yötä marraskuussa 2023
Samir Arora vastasi 21.11.2023
Dear Patrick,Thank you so much for your glowing recommendation! We're delighted to hear that you had a top-notch experience at our hotel. It's wonderful to know that our staff's friendliness and attentiveness contributed to making your stay enjoyable.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

8/10 Hyvä

Ali

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good resort
Yöpyi 7 yötä marraskuussa 2023
Samir Arora vastasi 17.11.2023
Dear Ali,Thank you for taking the time to share your thoughts on our resort. We're thrilled to hear that you had a good experience during your stay. Your feedback is valuable to us, and we're always eager to learn how we can make our guests' experiences even better.We appreciate your patronage and look forward to welcoming you back to our resort soon.Warm regards,

10/10 Loistava

ROSELLA

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The outdoor space is very well organized and assistance is great
Yöpyi 4 yötä marraskuussa 2023
Samir Arora vastasi 14.11.2023
Dear Rosella,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you enjoyed our well-organized outdoor space and experienced great assistance during your stay.Creating a welcoming and enjoyable environment for our guests is our top priority, and your comments serve as motivation for our team. If there's anything specific you loved about our outdoor space or assistance, please feel free to share more details.We look forward to the pleasure of hosting you again in the future. Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel.Kind regards,

10/10 Loistava

Karen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This property was very clean, all the staff were very helpful and friendly. We felt extremely comfortable and welcomed
Yöpyi 7 yötä marraskuussa 2023
Samir Arora vastasi 12.11.2023
Dear Karen,Thank you for taking the time to share your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel. We are so glad that we made you feel welcomed and that our staff was able to make your stay comfortable and enjoyable. At The Retreat Palm Dubai MGallery by Sofitel, we strive to provide an exemplary experience for all of our guests, and your feedback is a reflection of our hard work in achieving this goal. We hope that you will visit us again soon.Sincerely,

6/10 OK

Matthias

Hyvää: Henkilökunta ja palvelu
Baustelle!!
Yöpyi 13 yötä lokakuussa 2023
Ananya vastasi 5.11.2023
Dear Matthias,We truly appreciate your feedback and understand your concerns regarding the nearby construction site. While it is beyond our control, we made every effort to accommodate your request for a room away from the construction area to ensure your comfort during your stay.Your understanding and patience in this matter are greatly valued. We acknowledge that a peaceful environment is crucial to your experience, and we will continue to work on minimizing any disruptions caused by the construction.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and serene experience.Warm regards,

10/10 Loistava

Fabio

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Alles top! Gerne wieder!
Yöpyi 6 yötä lokakuussa 2023
Ananya vastasi 5.11.2023
Dear Fabio,We are thrilled to receive your positive feedback and are delighted to hear that everything met your expectations during your stay with us. Your satisfaction is our ultimate goal, and we appreciate your kind words.It would be our pleasure to welcome you back, and we look forward to hosting you again on your next visit. If you have any specific preferences or requests for your next stay, please feel free to share them with us. We are here to ensure your future experiences are just as wonderful.Warm regards,

10/10 Loistava

Eugenia

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä syyskuussa 2023
SA vastasi 1.11.2023
Dear Eugenia ,Thank you for the excellent rating of our hotel. It is always worth knowing that we have met our guests' expectations.I will definitely share your nice review with the entire team at The Retreat Palm Dubai MGallery by Sofitel and hope that will be your preferred hotel the next time you visit Dubai.Best regards,Samir AroraGeneral Manager

10/10 Loistava

CORINNE

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel, great facilities. Food and drinks (smoothies, juices and detox drinks) made onsite were very tasty and refreshing. Note: there is no alchohol served here as it's based strongly on the health aspect. You can always pop to the hotel next door for alcohol if you're in need. Staff were brilliant and will go above and beyond to ensure you're stay is a great experience They do pay attention to your needs. The spa is also fantastic with very friendly staff.
Yöpyi 7 yötä lokakuussa 2023
Ananya vastasi 20.10.2023
Dear Corinne,We sincerely appreciate your kind words and the time you've taken to share your experience with us. It's wonderful to hear that you found our hotel beautiful, enjoyed our great facilities, and relished the delicious food and drinks we prepare onsite, especially the smoothies, juices, and detox options.You've accurately highlighted our commitment to health and well-being by not serving alcohol, as we focus on providing a wholesome and refreshing experience for our guests. Your mention of the neighboring hotel for those who may desire alcohol is a helpful tip for other guests.Our dedicated staff strives to go above and beyond to ensure that every guest's stay is a memorable and positive. We take pride in our attentive and friendly team, which pays close attention to your needs.The spa team is equally pleased to receive your compliments, and they are dedicated to delivering exceptional service.Your feedback is truly valuable to us, and we're delighted to have exceeded your expectations.We look forward to welcoming you back for another fantastic experience.Warm regards,[Your Name][Hotel Name]

10/10 Loistava

CHOI

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice place
It is very nice place. Staff is very kind.
Yöpyi 2 yötä lokakuussa 2023
Ananya vastasi 20.10.2023
Dear Choi,Thank you for sharing your positive feedback with us. We're delighted to hear that you had a pleasant experience during your stay at our hotel. It's always our goal to provide a warm and welcoming environment, and your kind words about our staff are truly appreciated.We value your input and look forward to the opportunity to host you again in the future.Warm regards,

8/10 Hyvä

Christian

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wir haben nicht so viele klein Kinder / Kinder erwartet!
Yöpyi 6 yötä lokakuussa 2023
Ananya vastasi 20.10.2023
Dear Christian,We appreciate your feedback regarding your recent stay. We understand that guest demographics can vary, and we aim to create a welcoming environment for all our guests. Your comments will help us in our ongoing efforts to make improvements and ensure that all our guests have a comfortable and enjoyable experience.Your satisfaction is important to us, and we look forward to the opportunity to host you again in the future.Best regards,

2/10 Hirveä

Lisa

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The most horrible hotel ever. Food was tasteless, staff robotic. No hospitality training. Waiter pulled my sons hair and it was disgusting racist behaviour. I hated the hotel and would never recommend
Yöpyi 2 yötä lokakuussa 2023
Ananya vastasi 20.10.2023
Dear Liza,I'm truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is deeply concerning, and it certainly does not reflect the level of service and quality that we strive to provide to our guests.I want to assure you that we take this matter very seriously, and we will be conducting a thorough investigation into the incidents you mentioned. Such behavior is absolutely unacceptable and inexcusable, and we will take immediate action to address it.Please accept our sincere apologies for falling short of your expectations. This is not the impression we wish to leave with our guests, and we are committed to improving our services to prevent such incidents from happening in the future.Your feedback is valuable, and we are dedicated to making the necessary changes to ensure a better and more respectful experience for all of our guests.Once again, I apologize for the distress you encountered, and I hope that you might consider giving us another chance to demonstrate the level of service and hospitality we are capable of providing.Sincerely,

10/10 Loistava

Ramona

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Sehr Familienfreundlich sehr zuvorkommend und sauber. Würde immer wieder kommen.
Yöpyi 5 yötä lokakuussa 2023
Ananya vastasi 20.10.2023
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you found our hotel to be family-friendly, accommodating, and clean. It's our goal to provide a comfortable and enjoyable experience for all of our guests, and we're delighted that we were able to meet your expectations.Your kind words and your willingness to return mean a lot to us. We look forward to welcoming you again and again in the future.