Aula

Arvostelut: Renaissance Fort Lauderdale West Hotel

4 out of 5
Renaissance Fort Lauderdale West Hotel
1230 S Pine Island Rd, Plantation, FL

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 643 kautta 1006 arvostelua" "
Arvosana 8 - Hyvä. 211 kautta 1006 arvostelua" "
Arvosana 6 - OK. 80 kautta 1006 arvostelua" "
Arvosana 4 - Huono. 27 kautta 1006 arvostelua" "
Arvosana 2 - Hirveä. 45 kautta 1006 arvostelua" "

9,0/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jane

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Penny

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean. I only found one bit of dust under the lamp LOL. The staff were very welcoming and friendly, the pool area was large and welcoming. My only complaint was that the air fresheners were overwhelming; they were every where (even elevator) . I have a lung disease so I am sensitive but even my husband found them to be very overpowering. We would definitely go back!
Yöpyi 3 yötä toukokuussa 2024
Daniel I vastasi 22.5.2024
Thank you for the kind words and great review. We look forward to seeing you again in the future.

10/10 Loistava

Jose

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
.
Yöpyi 1 yön toukokuussa 2024
Daniel I vastasi 22.5.2024
Thank you for the great review

10/10 Loistava

Eric

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved my stay!
Yöpyi 3 yötä toukokuussa 2024
Daniel I vastasi 19.5.2024
Thank you for the great review. We hope to see you in the future.

10/10 Loistava

Jessica

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Daniel I vastasi 19.5.2024
Thank you for the kind review

10/10 Loistava

Marlon

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Parking gets full sometimes
Yöpyi 2 yötä toukokuussa 2024
Daniel I vastasi 15.5.2024
Thank you for review. I do apologize about parking. We do hope to see you again in the future.

10/10 Loistava

Denis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Proche de l'aéroport et du port Everglades.
Yöpyi 1 yön huhtikuussa 2024
Daniel I vastasi 13.5.2024
Thank you for the wonderful review!

10/10 Loistava

Angelica

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This is our 2nd time staying here for the F1 race. This hotel and staff are amazing. Def recommend anyone to book it.
Yöpyi 2 yötä toukokuussa 2024
Daniel I vastasi 13.5.2024
Thank you for the wonderful review! We look forward to seeing you again!

2/10 Hirveä

Christopher

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Bathroom smelled like mold Hallway smelled Lobby great look Downstairs is
Yöpyi 1 yön toukokuussa 2024
Amanda Sutherland, Senior Rooms Manager vastasi 11.5.2024
Thank you for staying with us and taking the time to provide such valuable feedback. I apologize for the various issues you encountered and it is obvious we fell well short of creating a memorable stay. Please know we have shared your feedback in order to prevent these issues from happening again. We hope you can give us another try in the future.

8/10 Hyvä

Denise

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The total was great. The staff were amazing! Dinner and drinks were amazing! The location was a little weird. Dining options around the hotel were scarce. We came back to the hotel for dinner. I would recommend offering more seafood options in the restaurant.
Yöpyi 1 yön huhtikuussa 2024
Amanda Sutherland, Senior Rooms Manager vastasi 11.5.2024
Thank you for staying at the Renaissance Fort Lauderdale West and taking the time to provide such a kind review.

10/10 Loistava

Valarie

Matkusti pienten lasten kanssa
Everything was great. The staff was friendly. The shower was lukewarm.
Yöpyi 1 yön toukokuussa 2024
Amanda Sutherland, Senior Rooms Manager vastasi 11.5.2024
Thank you for staying at the Renaissance Fort Lauderdale West and taking the time to provide such a kind review.

8/10 Hyvä

Shawn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 4 yötä huhtikuussa 2024
Daniel I vastasi 6.5.2024
Thank you for the review. We hope to see you again!

10/10 Loistava

Monika

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Daniel I vastasi 6.5.2024
Thank you for the review! We hope to see you again!

8/10 Hyvä

Ardith, Kirkland

Yöpyi 2 yötä huhtikuussa 2024

4/10 Huono

Benjamin

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
I never write reviews and I have stayed here before but this time they failed first of all they give us a room that had old sheets we asked to change and they look at us like we was crazy second the phone was broken third this room was attached to a second room and we was able to hear the person in the next room till like 2am and last the hot water takes about 15-20 min to get hot smh I felt like I was in a third world country.
Yöpyi 2 yötä huhtikuussa 2024
Amanda Sutherland, Senior Rooms Manager vastasi 5.5.2024
Thank you for staying with us and taking the time to provide such valuable feedback. I apologize for the various issues you encountered and it is obvious we fell well short of creating a memorable stay. Please know we have shared your feedback in order to prevent these issues from happening again. We hope you can give us another try in the future.Kindest regards

10/10 Loistava

Emily

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a lovely hotel. The lobby is modern and easy to access - pool, restaurant and snacks are on the first level and all were clean and enjoyable. The atmosphere is more lively in the evening and the lobby area is spacious and inviting. I liked the room layout, including the sitting area and giant window overlooking the lot and city. The maid service and staff were kind and quick to meet requests. My only negative was the slightly increased cost - although well worth it - and the phone in my room didn't work so I could not get room service. An easy fix, I'm sure. Thank you for a wonderful stay - very close to interstate and easy access to Davie and nearby shopping.
Yöpyi 2 yötä huhtikuussa 2024
Daniel I vastasi 1.5.2024
Thank you for the kind words. We are glad you enjoyed your stay. We hope to see you again real soon!

10/10 Loistava

Tammie, OPA-LOCKA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I booked online with Expedia, hotel was clean and very convenient location for me. My only issue was that online with Expedia, it said “free parking”. When I checked in, I was charged $12 per night. I spoke with Expedia who called the hotel and sorted it out. I was credited the parking charge.
Yöpyi 2 yötä huhtikuussa 2024
Michelle vastasi 1.5.2024
Thank you for your review! We're happy to hear the issue was resolved for you. Apologies for the inconvenience. We hope to welcome you back again soon!

6/10 OK

David

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Property is old and dated including rooms. Poor sound insulation, water pressure, water heating and Air-conditioning.
Yöpyi 4 yötä huhtikuussa 2024
Daniel I vastasi 1.5.2024
Thank you for the review. We are sorry you experienced poor quality of the rooms. We hope we can redeem ourselves in the future.

8/10 Hyvä

Marisa Toni

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä huhtikuussa 2024
Daniel I vastasi 1.5.2024
Thank you for the review. We look forward to seeing you in the future.

2/10 Hirveä

Ryan

Yöpyi 1 yön huhtikuussa 2024
Daniel I vastasi 13.5.2024
Thank you for staying with us and taking the time to provide such valuable feedback. I apologize for the various issues you encountered and it is obvious we fell well short of creating a memorable stay. Please know we have shared your feedback in order to prevent these issues from happening again. We hope you can give us another try in the future.

10/10 Loistava

Erika

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Michelle vastasi 22.4.2024
Thank you for review!

10/10 Loistava

DAVE

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Michelle vastasi 21.4.2024
Thank you for your review!

8/10 Hyvä

Anthony

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice clean hotel
Yöpyi 1 yön huhtikuussa 2024
Michelle vastasi 18.4.2024
Thank you for your wonderful review! It's a pleasure to hear you enjoyed the cleanliness of our hotel. We hope to welcome you back soon.

8/10 Hyvä

Darrin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
Michelle vastasi 17.4.2024
Thank you for your review!

6/10 OK

Amber

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Not as nice as it had been in the past.
Yöpyi 3 yötä helmikuussa 2024
Amanda Sutherland, Senior Rooms Manager vastasi 16.4.2024
Good afternoon Amber,Thank you for taking the time out to provide feedback. I'm sorry your stay has not been as memorable as the past. Please let me know, if there is anything we could have done better to make your stay much more enjoyable.

10/10 Loistava

Kevin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was great
Yöpyi 2 yötä huhtikuussa 2024
Michelle vastasi 14.4.2024
We are delighted to hear you enjoyed the room. We do hope to see you again the next time your travels bring you back to the area.

10/10 Loistava

Cornelius

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, soft beds and quiet.
Yöpyi 1 yön huhtikuussa 2024
Daniel I vastasi 9.4.2024
Thank you for the review! We look forward to seeing you again in the future

6/10 OK

Rodgers

Hyvää: Henkilökunta ja palvelu
Loved the front desk staff, they were very helpful.
Yöpyi 3 yötä huhtikuussa 2024
Daniel I vastasi 9.4.2024
Thank you for the kind words. If there is anything we can do in the future please let us know.

10/10 Loistava

Quita

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The front desk staff were very friendly and helpful.
Yöpyi 2 yötä maaliskuussa 2024
Daniel I vastasi 9.4.2024
Our team is always ready to help. Thank you for the review and we hope to see you again soon.

10/10 Loistava

Rach

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing staff with fast check in. Hotel is clean with comfortable beds.
Yöpyi 1 yön huhtikuussa 2024
Daniel I vastasi 9.4.2024
Thank you for the great review. Our team is always ready to help when needed. We appreciate your kind words.

10/10 Loistava

Salma

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely hotel, with modern vibe. Very clean. Only complaint is that some of the in-suite appliances weren't the best - the keurig leaked, for instance.
Yöpyi 2 yötä huhtikuussa 2024
Daniel I vastasi 8.4.2024
Thank you for your review! It is a delight to hear you enjoyed your visit with us. We hope to see you again next time your travels bring you to the area.

10/10 Loistava

Althea, Rosedale

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was very nice. Staff was professional and friendly both checking in and out. Very nice. I will be staying again
Yöpyi 2 yötä huhtikuussa 2024
Daniel I vastasi 8.4.2024
Thank you for the fantastic review! We look forward to seeing you again in the future!

2/10 Hirveä

Emma

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I stayed at this hotel for one night. I booked through Expedia and paid Expedia. When I got to the hotel for check-in, they asked for my card. I'm thinking it's for a security deposit. They charged me again for the stay; before I left the hotel, I brought the situation to their attention, and they told me that Expedia had to refund me. I contacted Expedia on 4 different occasions, and each time, they told me that the hotel refused to refund me. So the hotel took the money Expedia sent them on my behalf and also charged me for the stay. I contacted the hotel, and they said they would get back to me, but I have not heard anything. I'm disappointed and wish I had taken my money elsewhere.
Yöpyi 1 yön maaliskuussa 2024
Michelle vastasi 7.4.2024
Thank you for your review. I'm happy to know that you have since been in contact with us and we were able to get your second room refunded through Expedia. We hope to host you again next time your travels bring you to the area.

10/10 Loistava

jericka

Yöpyi 1 yön maaliskuussa 2024
Michelle vastasi 25.4.2024
Thank you for your review!

10/10 Loistava

Ricardo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Decor
Yöpyi 3 yötä maaliskuussa 2024
Chris Reger vastasi 3.4.2024
Ricardo,Thank you for the excellent review and feedback. We hope you come see us again soon Ricardo. Safe travels and kindest regards

6/10 OK

Matthew, Staten island

Yöpyi 1 yön maaliskuussa 2024
Chris Reger vastasi 3.4.2024
Matthew,I am sorry to see you experienced an underwhelming stay. I hope you can give us another opportunity in the future to improve upon your experience.Kindest regards

4/10 Huono

Michael

Huonoa: Henkilökunta ja palvelu
Yöpyi 4 yötä maaliskuussa 2024
Chris Reger vastasi 3.4.2024
Michael,Thank you for taking the time to complete a guest survey. I am sorry to see we failed to deliver a memorable stay. I hope you can give us another chance in the future.Safe travels

2/10 Hirveä

Lisa

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Chris Reger vastasi 3.4.2024
Lisa,Thank you for staying with us and providing a review. I am sorry to see you didn't enjoy your stay. I hope you can give us another chance in the future.Kindest regards

8/10 Hyvä

Daron

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient location for food, shopping & Airport proximity
Yöpyi 2 yötä maaliskuussa 2024
Daniel I vastasi 2.4.2024
Thank you for the fantastic review! We look forward to seeing you again in the future!

10/10 Loistava

Bhikhalal G

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Chris Reger vastasi 3.4.2024
Bhikhalal G,Thank you for the kind review. We hope to see you again soon.Safe travels.

10/10 Loistava

Luz

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very nice and helpful. Always with a smile… nice reason to comeback to this location.
Yöpyi 3 yötä maaliskuussa 2024
Daniel I vastasi 1.4.2024
Thank you for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest.We take great pride in our staff, who consistently go above and beyond to make a difference in the experiences of our guests. Their dedication to providing exceptional service truly sets us apart, and we're thrilled to hear that their efforts contributed to your enjoyable stay.We hope to have the opportunity to welcome you back again soon for another memorable stay.

6/10 OK

Kimberly

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Great location and staff was pleasant. Decorations are beautifully done but place isn’t as clean when you look closely. Had an okay stay until the morning of check out we noticed a bed bug crawling around in the bed 😭
Yöpyi 2 yötä maaliskuussa 2024
Daniel I vastasi 1.4.2024
We apologize for any inconvenience or dissatisfaction you experienced during your recent stay with us. Your feedback is invaluable to us, and we are committed to making improvements based on your comments.Please feel free to reach out to the property if you have any further questions or concerns.Thank you for your understanding.

10/10 Loistava

Shandia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love this Hotel. Whoever did thr interior design did an excellent job
Yöpyi 1 yön maaliskuussa 2024
Michelle vastasi 31.3.2024
Thank you very much for your kind words regarding the interior design of our hotel. We're thrilled to hear that you found it excellent. We take great pride in providing our guests with a welcoming and aesthetically pleasing environment to enhance their overall experience.Your feedback is truly appreciated and serves as motivation for our team to continue striving for excellence in every aspect of our service. We hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 Loistava

Marie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a very pleasant experience.
Yöpyi 2 yötä maaliskuussa 2024
Michelle vastasi 31.3.2024
We're delighted to hear that you had a very pleasant experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is always our top priority, and it's fantastic to know that we were able to meet your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon for another enjoyable experience.

10/10 Loistava

Laura L

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel is perfect, very clean and well taken care of. My flight was delayed three times so I called the hotel six hours before my arrival and told them that I would have a late check in. They said there was no issue and noted my room. When I arrived to the hotel at 1 AM with my family they told me my room was unavailable due to a smell, and they were sold out for the evening. The gentleman that helped me absolutely no assistance. Unacceptable. And he either needed to find me another room or put me up at another Renaissance in Fort Lauderdale. Miraculously, he found a room for me. This was completely unacceptable service. Other than this snafu, the rest of my trip was great, and we enjoyed the amenities such as the pool, restaurant, and gym.
Yöpyi 7 yötä maaliskuussa 2024
Daniel I vastasi 30.3.2024
Thank you for your review. We are glad you enjoyed most of your stay at the property. We are sorry that you did have a negative experience at check in. We will follow up to ensure this does not occur in the future. We thank you for staying with us and look forward to seeing you again in the future.

8/10 Hyvä

Nikolin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean facility, and the staff was very professional helpful I will go back in this place!
Yöpyi 3 yötä maaliskuussa 2024
Daniel I vastasi 30.3.2024
Thank you for the review and kind words. We look forward to seeing you again in the future.

6/10 OK

Vasile

Yöpyi 1 yön maaliskuussa 2024
Michelle vastasi 18.4.2024
Thank you for your review. We hope to make your next stay a good one.

8/10 Hyvä

Chelsea

Yöpyi 1 yön maaliskuussa 2024
Daniel I vastasi 15.4.2024
We appreciate the review! We hope to see you again real soon!

10/10 Loistava

Atiba

Yöpyi 1 yön maaliskuussa 2024
Michelle vastasi 14.4.2024
Thank you for your review! We hope to welcome you back soon.

10/10 Loistava

Lester

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Daniel I vastasi 26.3.2024
Thanks for choosing to stay with us at the Renaissance Fort Lauderdale West; We hope you had a great time.Big thanks for leaving a review too! Your feedback really helps us out.If you're ever back in town, we'd love to see you again.